Toshiba Strata DK40 Programming Manual page 335

Program 14-5 Overflow Point and Ring No Answer Routing Destination
A1
Calls in Queue go back to the announcement (1~3) selected in Program 14-3, Code 5
and continue to repeat until overall overflow Queue Time (Program 11-1). When the
Overflow Queue Timer expires, the call attempts to overflow to the destinations set in
Program 14-4.
Notes
A1~A3 = Announcement Device 1~3.
OP1~OP3 can be a station port (including an additional announcement device, but not
A1~A3), an ACD Group, the built-in AA, or to ring telephone Directory Numbers [DNs] per
the normal ringing assignment
Unanswered ACD calls to Agent telephones will be routed to the destination assigned in
Program 14-5.
If it is desired to route Overflow Point/RNA calls to a Voice Mail box,
record sheet for
ACD calls that ring Agent telephones and are not answered route to the destination set in
Program 14-5 (see Flowchart
Strata DK40 Programming Manual Spring 1999
Call Queue Overflow Point (OP) Guide
M1 A2
instructions.
M = Music Source
M1 time = Program 11-51
M2 time = Program 11-52
M3 time = Program 11-53
If no overflow point is selected (DATA = 0) and the queue overflow time is set to
infinity (Program 11-1), calls do not overflow.
If the overflow operation is at overflow points 1, 2, or 3, assign the overflow
destination in this program.
If the overflow occurs after the queue timer expires
overflow destination in
If all Agents are in the Unavailable mode, Exchange calls to the ACD Group can be
routed to the assigned overflow destination in this program as an option
Program 10-4 LED 04).
6-7).
OP1
M2 A3
(Programs 81, 84 and
Program 14-4.
Automatic Call Distribution
OP2
M3 or
OP0
87).
see Program 14-6
(Program 11-1), assign the
OP3
19
(see
6-33