Troubleshooting - Sirius XM RAdio ONYX EZR User Manual

Troubleshooting

Onyx EZR has been designed and built to be trouble-free but if you experience a problem, try this:
• Check that all connections are firm and secure .
• Make sure you have connected the Home Dock as described in this User Guide . Verify that the
AC power outlet is working .
If you see this on the screen:
Acquiring Signal
Check Antenna Connection
Channel Off Air
Loading
Updating
—
If this happens:
You do not receive all the
channels to which you
subscribed
Audio sounds too soft
Audio fades or has static when
listening
No audio
40
Try this:
• Move the antenna to a south-facing window . Not sure which way
is south? Think about where the sun rises (in the east) and sets
(in the west) . Then stand so that east is to your left and you'll be
facing south . Is there a window in the direction you're facing?
• You may need to find a better location for the antenna . Refer to
"Step 2: Place and Aim the Indoor/Outdoor Home Antenna" on
page 11 .
• Make sure that the antenna cable is firmly and securely plugged
into the Home Dock . Make sure the cable is not bent or broken .
• Turn Onyx EZR Off, then On, to reset this message .
• If the message persists, most likely the Indoor/Outdoor Home
Antenna cable has been damaged . Replace the antenna .
• The channel you've selected is not currently
broadcasting . Tune to another channel .
• Your Onyx EZR is acquiring audio or program information This
message usually goes away in a few seconds .
• Your Onyx EZR is updating with the latest encryption code . Wait
until the update is done .
• You may be trying to tune to a channel that is blocked or
unavailable . Tune to another channel .
• No program information, such as artist name, song title, or
channel exists .
Try this:
• Ensure that you have subscribed to the service by following the
steps in "Step 4: Activate" on page 15 .
• Go to www .siriusxm .com/refresh and follow the directions to
refresh your Radio .
• Call 1-866-635-2349 for further assistance .
• Raise the volume of your stereo system or increase the audio
level of your Onyx EZR until the sound quality improves . Refer to
"Audio Level" on page 36 .
• Check all cables for a firm and secure connection .
• Check all cables between Onyx EZR and your stereo system or
powered speakers for a firm and secure connection .
• Ensure you have selected the proper input source on your stereo
system, or try another source .
• Increase the audio level of Onyx EZR . Refer to "Audio Level" on
page 36 .
Onyx EZR with Home Kit User Guide