Common Error Codes - Ingenico ICT250 Quick Reference Manual

Common
Error
Codes
In the event that
your terminal displays
an error, refer to these
error codes to
troubleshoot your
terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually enter
the account number.
If the error persists,
contact your Help Desk
for support.
12
Error Code Description
BATCH NEAR MAX The batch capacity of
the terminal is nearly
SETTLE BATCH
full.
PINPAD The terminal is
configured for an
OUT OF ORDER
external PIN pad, but
one is not detected.
FAULTY CARD The terminal was
unable to read the
card.
LINE BUSY The phone line is in
use or there may be
problems with the
line. The terminal will
retry automatically.
INVALID An amount greater
than the cash back
AMOUNT
limit, or the ceiling
limit for sale or offline
transactions, will
generate this error.
CAN'T READ CHIP A chip card was
inserted in the chip
SWIPE ALLOWED
reader, but could not
REMOVE CARD
be read.
TAP FAILED A contactless card
was tapped on the
PLEASE INSERT
terminal, but the card
OR SWIPE CARD
was not read properly.
PASSWORD More than four invalid
attempts have been
LOCKED OUT
made to enter the
PRESS ENTER
admin password.
PIN TRIES The chip card has
recorded too many
EXCEEDED
invalid PIN entry
attempts.
Action
Complete the
transaction and settle
as soon as possible.
Verify that the PIN pad
is connected and
receiving power.
Re-swipe the card and
try again.
If the error persists,
check the terminal's
connection and verify
that no other devices
are using the line.
Connect an analog
telephone to listen for
a dial tone. Contact
the service provider if
there is no dial tone.
Retry the transaction
with an amount within
the limit.
The card can now be
swiped on the
terminal.
Swipe, insert or key
the card on the
terminal.
The admin account
will be locked out for
30 minutes or another
admin account may
reset the locked
account.
Request another form
of payment.