Troubleshooting - promethean ActivPanel User Manual
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Also See for ActivPanel:
- User manual (80 pages) ,
- Quick install manual (73 pages) ,
- Quick start manual (68 pages)
Table of Contents
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Troubleshooting
ActivPanel
If your ActivPanel is not operating correctly, please check the following table before contacting Technical Customer
Support.
Problems
Solutions
No sound
• Try increasing the volume of the speaker.
• Check that the ActivPanel is not turned off.
• Check the ActivPanel volume level.
• Make sure the correct input is selected.
• Make sure the correct cables are properly connected.
Remote Control
• Make sure the batteries are correctly inserted.
does not work
• Take the batteries out and clean the terminals in the remote and the ends of the batteries.
• If reinserting the battery has no effect, please replace the battery.
No power
• Make sure the AC power cable is securely connected to a power outlet.
• Make sure the AC socket is properly connected.
• Try another electrical device on the power outlet to ensure that there is an electrical current.
ActivSoundBar
If your ActivSoundBar is not operating correctly, please check the following table before contacting Technical
Support.
Problems
No sound
• Try increasing the volume of the speaker.
• Check that the ActivSoundBar is not turned off.
• Check the ActivSoundBar volume level.
• Make sure the correct input is selected.
• Make sure the correct cables are properly connected.
Remote Control
• Make sure the battery is correctly inserted.
does not work
• Take the battery out, press the buttons once or twice, then reinsert the battery and try
again.
• If reinserting the battery has no effect, please replace the battery.
No power
• Make sure the AC power cable is securely connected to a power outlet.
• Make sure the AC power cord is securely connected to the power connector.
• Try another electrical device on the power outlet to ensure that there is an electrical
current.
Speaker emits
• Make sure both ends of the audio cable are properly connected.
buzzing or
• Test the sound bar with another audio cable.
humming sound
• Test the sound bar with another audio device.
52
ActivPanel System Install and User Guide
Solutions
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Table of Contents
Need help?
Do you have a question about the ActivPanel and is the answer not in the manual?
Questions and answers
Not able to use any touch capabilities or write on my Promethean AP4-70. Not sure how to enable the touch feature as the board projects when connected to a computer but there is no touch capability. Do I need an update? I **** at ATLAS High School in Queens NY and his is one of the older boards in one of the classrooms. This board is to be upgraded with a new Promethean however in the meantime I still want to be able to use touch and writing capabilities which I **** unable to currently.
To enable touch capabilities on your Promethean ActivPanel, follow these steps:
1. Connect the HDMI cable from the ActivConnect to the ActivPanel.
2. Plug in the power cord of the ActivConnect into the DC 5V port and connect it to a power outlet.
3. Connect the USB cable from the ActivPanel to the ActivConnect USB port to enable touch functionality.
4. Power on the ActivPanel and navigate to the appropriate HDMI source to view the ActivConnect home screen.
This setup ensures that touch functionality is enabled on your ActivPanel.
This answer is automatically generated