Diagnostic Tools; Keeping The Controller Current - HP Smart Array B140i User Manual

Default configuration settings are sufficient for typical server operations; however, you can modify
configuration settings as needed. The system prompts you for access to the System Utilities each time the
system is powered up.

Diagnostic tools

To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
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HPE SSA
HPE SSA can be accessed offline with Intelligent Provisioning, during POST, or from an ISO image.
It can also be accessed online by downloading the HPE SSA executables. For more information on
accessing and using HPE SSA, see the HPE Smart Storage Administrator User Guide.
•
Event Notification Service
This utility reports array events to the server IML and the Microsoft Windows system event log, and
records the Smart Array serial log, which includes detailed diagnostic information of the most recent
events encountered by the controller. You can obtain the utility from the Hewlett Packard Enterprise
website (http://www.hpe.com/support/hpesc). When prompted for product information, enter the
server model name.
•
Insight Diagnostics
Insight Diagnostics is a tool that displays information about the system hardware configuration and
performs tests on the system and its components, including drives if they are connected to Smart
Array controllers. This utility is available on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics).
•
POST messages
Smart Array controllers produce diagnostic error messages (POST messages) at reboot. Many
POST messages suggest corrective actions. For more information about POST messages, see The
ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages:
English (http://www.hpe.com/support/Gen9_EMG_en)
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French (http://www.hpe.com/support/Gen9_EMG_fr)
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Spanish (http://www.hpe.com/support/Gen9_EMG_es)
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German (http://www.hpe.com/support/Gen9_EMG_de)
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Japanese (http://www.hpe.com/support/Gen9_EMG_ja)
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Simplified Chinese (http://www.hpe.com/support/Gen9_EMG_zh_cn)
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Keeping the controller current

B-series controllers have no firmware to be updated but are instead maintained through UEFI and the OS
drivers. Be sure to update the system ROM, OS drivers, and drive firmware regularly.
Software and configuration utilities 25