Hitachi Compute Blade 2500 Getting Started Manual page 101

Item
Problem
No.
6 The remote console or virtual
media console will not start
when using Internet Explorer 8
or later.
7 When multiple remote consoles
and virtual media consoles are
started, the operation of the
system console becomes slow.
Also, memory usage is too
high.
8 When displaying the UEFI
window from a remote
console, the screen flashes and
UEFI does not start.
9 When operating the Web
console, the display is
distorted.
10 The message "xxxx cannot be
downloaded" is displayed and
the remote console cannot be
started.
11 The message "This application
cannot be started" is displayed
and the remote console cannot
be started.
12 When using the remote
console, keystrokes continue
to be entered without
stopping. Alternatively,
keystrokes are not entered.
13 A Java VM startup error
message is displayed and the
remote console cannot be
started. Alternatively, an older
version of the remote console
is started.
14 Keystrokes are not recognized
by the operating system of the
remotely connected server
blade.
15 The cursor on the operating
system of a remotely
connected server blade does
not respond to mouse input.
Hitachi Compute Blade 2500 Series Getting Started Guide
remote console to see if "Power OFF" is
displayed.
If you are using Internet Explorer 8 or later,
disable the SmartScreen filter functionality.
Use a maximum of 256 MB of memory for each
process when running the remote console or
virtual media console. Review the memory
capacity of the system console.
Perform the following procedure:
• Press the Enter key.
• Restart the remote console.
Refresh the Web browser.
In Internet Explorer, click Tools, and from the
menu, select Internet Options. In the dialog
box, click the Advanced tab and ensure that
the Do not save encrypted pages to disk
check box is not selected.
In the Java control panel, click the General tab,
and then under Temporary Internet Files, click
the Settings button. In the displayed dialog
box, verify that the Keep temporary files on
my computer. check box is selected.
Use the mouse to deactivate the remote console
window, and then re-activate the window. If the
problem persists, exit and restart the remote
console.
In the Java control panel, click the General tab,
and then under Temporary Internet Files, click
the View button to display the temporarily
saved applications. Delete these files.
Verify whether there is a setting on the
operating system of the server blade that means
it will reject key operations (for example, Scroll
Lock). Cancel the status if necessary. If the
problem persists, restart the remote console.
Verify that the mouse mode setting is supported
by the operating system of the server blade. If
the problem persists, switch to a different
mouse mode and then revert to the correct
Troubleshooting
Action to take
6-3