Huawei DN371T User Manual page 27

connection is working. For more information, visit www.youview.com/
support.
If you are experiencing problems with finding Players, please ensure
you disconnect and reconnect the aerial cable and manually retune the
channels by going to Settings>TV Signal & Quality>Re-tune Channels.
5. Error Messages:
Error messages will appear if an issue with YouView is detected, e.g.
reduced or lost digital signal. For more details on an error code please visit
www.youview.com/support
6. Sound problems: no sound
If you can't hear anything while watching TV or during a recording
playback, try the following:
a) Check whether the mute or volume control button on your TV and / or
YouView remote control has been accidentally pressed.
b) Check all your HDMI / SCART cables are connected securely.
c) If connected to a surround sound system, check that the system is on
and cables are connected correctly and securely.
Syncing between picture and sound
If you have connected your YouView box to a surround sound system, you
can adjust the synchronisation between the sound and picture manually.
To do this, press on your remote control and go to Settings > TV Signal
and Quality > Synchronise Picture and Sound, then select the appropriate
value.
24
7. Can't remember my PIN number
If you did not change your PIN number during setup, the default PIN is
1234.
If you can't remember your PIN, you can reset it by answering your security
question. Go to Settings > Parental Controls > Change PIN and enter the
answer to your security question.
If you can't remember your PIN number and security question you will
have to reset the box. (Note: Resetting your YouView box will delete all your
preferences and recordings).
To reset your box, press on your remote control and go to Settings >
Device Management > Reset YouView Box. Once you reset the box, you will
need to go through the set up process again and create a new PIN number.
8. Cannot record programmes due to disk space
The most likely reason for this is a full hard disk. To free up space for
new recordings, you'll need to delete some of your old ones. To do
this, press on your remote control, select MyView, then select
the recordings you want to delete, and press
9. Using the YouView app
If you are experiencing problems with using the YouView app
please check you have connected your YouView app, on your
mobile device, to your YouView box. To check go to settings>Device
Management>Mobile Devices.
.
DEL
sub