Troubleshooting - Huawei DN371T User Manual

Troubleshooting

Need a bit of help with your YouView box? This section identifies some of the more common problems you may encounter and
offers suggestions to help you fix them.
1. Setting up
When you switch the box on for the first time, you'll need to run through
the on screen setup to tune the TV channels available to you.
If the screen setup doesn't start, freezes or the 'All Done' screen is not
displayed at the end, try the following steps to resolve this:
a) Check the power cable is connected securely to the box and power is
switched on at the wall.
b) Check your TV is ON and not in standby.
c) Choose 'source' or 'input' on your TV remote control and select the option
which matches the port number on the back of your TV (e.g. HDMI). For
more details on selecting the correct input please refer to your TV user
guide.
d) If the setup wizard has frozen, check your aerial cable between your TV
and box and also your ethernet cable between your box and router are
connected correctly and securely. If not, re-connect any loose cables. If you
have used powerline adapters, check these cables too.
e) Restart the box. Switch OFF the power supply to the box and then switch
it back ON. The setup wizard should restart.
If the screen setup has finished but your box did not connect to your
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broadband, try the following steps to resolve this:
a) Press the YouView button on your remote control, go to Settings >
Network and Internet > Wired Connection and select Automatic. This
should enter your broadband settings for you automatically. If this does
not happen, restart your router and try again. If you need to enter values
manually, select Manual. (Note: Your broadband provider can provide you
with these values).
b) If you did not accept the Terms of Use at the end of the screen setup,
you will not be able to use the On Demand or Search features. To change
this, press on your remote control and go to Settings > Your Info and
Legal > Terms of Use. Select Accept then press OK. The On Demand and
Search features should now be available to you.
2. Poor picture: live TV – if your picture is pixelated or breaking
up:
This is likely to be a problem with the signal reaching your YouView box. Try
the following steps to resolve this:
a) Check all your cables are connected correctly and securely. In particular,
check your aerial cable's connection to the wall socket and your YouView
box.