Technicolor TG589vac Setup And User Manual
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Technicolor TG589vac Setup And User Manual

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Summary of Contents for Technicolor TG589vac

  • Page 1 Setup and User Guide TG589vac...
  • Page 2 Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor.

  • Page 3: Table Of Contents

    3.4.2 Configuring WPA-Enterprise encryption ........................31 4 TG589vac web interface ..................32 4.1 Accessing the TG589vac web interface....................33 4.1.1 Accessing the TG589vac web interface from your local network ................. 34 4.1.2 Accessing your TG589vac from the Internet (Remote Assistance)..............35 4.2 Account settings............................37...
  • Page 4 6 Internet security ...................... 58 6.1 Time of Day (ToD) access control....................... 59 6.2 DMZ ................................. 60 7 Support........................61 7.1 General TG589vac troubleshooting..................... 62 7.2 Ethernet connection troubleshooting....................63 7.3 Wireless connection troubleshooting ....................64 7.4 Reset to factory defaults......................... 66...

  • Page 5: About This Setup And User Guide

    Example: On the File menu, click Open to open a file. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 6: Getting Started

    This chapter gives you a brief overview of the main features and components of your TG589vac. After this chapter we will start with the installation. Do not connect any cables to or power on your TG589vac until instructed to do so in this Setup and User Guide. Before you start Carefully read the Safety Instructions and Regulatory Notices document included in your package before continuing with the installation of your TG589vac.

  • Page 7: Features At A Glance

    You can check www.technicolor.com/ch_regulatory for information available on power consumption data, energy efficiency measurements, and means available to the user to further optimise the power consumption of your network equipment. Technicolor’s ECO features guarantee you that your TG589vac is able to reduce its power consumption to an absolute minimum.

  • Page 8: Product Overview

    1.2.5 Status LEDs DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 9: Power

    TG589vac. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 10: Local Network Connections

    For more information, see “2.3 Connecting your wired devices” on page All Ethernet ports on your TG589vac are Gigabit Ethernet ports. Each Ethernet port has a maximum speed of 1 Gbps (Gigabit per second). Each of the Ethernet port has a LED to indicate link integrity (or activity).

  • Page 11: Broadband Connection

    Telephone Network (PSTN). When the VoIP connection is not available, your TG589vac will automatically switch from VoIP to the traditional telephone network. If your TG589vac does not have a PSTN port, this means that your TG589vac is VoIP-only. All calls passing through your TG589vac will be done via VoIP.

  • Page 12: Buttons

    Wireless button The Wireless ( ) button allows you to manually disable the wireless interface of your TG589vac. You can do this when nobody is using the wireless network. To turn the wireless interface on or off, briefly press the Wireless button.

  • Page 13: Status Leds

    1 Getting started 1.2.5 Status LEDs Introduction On your TG589vac you can find a number of status LEDs that indicates the state of your TG589vac. Status Broadband Internet Wireless 2.4 GHZ Wireless 5 GHZ Ethernet Status LED The Status LED provides information about the overall state of your TG589vac.
  • Page 14 “3.1 Connecting your wireless client via WPS” on page DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.
  • Page 15 Your Digital TV service is down. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 16: Setting Up Your Tg589Vac

    DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 17: Connecting Your Tg589Vac To Your Service Provider's Network

    This section helps you to connect your TG589vac to your service provider’s network. Choose your setup To connect your TG589vac to the Internet you can either: Directly connect your TG589vac to your operator’s DSL network. In this setup your TG589vac is used as DSL gateway.  Follow the instructions from “2.1.1 DSL gateway setup”...

  • Page 18: Dsl Gateway Setup

    Only use the DSL cable provided in your package. Other DSL cables may not work with the DSL subscription that you purchased. 2 Plug one end of the cable in the grey DSL port on the back of your TG589vac. 3 If your delivery: ...

  • Page 19: Local Router Setup

    3 Plug the other end of the cable into the Ethernet port of your Internet access device (for example, an optical network terminal for Fiber). The WAN port can only be used to connect your TG589vac to an Internet access device. You cannot use it to connect other devices (for example, a computer) to the TG589vac.

  • Page 20: Powering On Your Tg589Vac

    2 Setting up your TG589vac 2.2 Powering on your TG589vac Only use the power supply unit that is supplied with your TG589vac. If your current power supply unit is broken, contact your service provider or reseller. Procedure Proceed as follows: 1 Plug the connector of the power supply unit into your TG589vac power inlet port ( 2 Plug the power supply unit into a nearby power outlet.

  • Page 21: Connecting Your Wired Devices

    In some cases the set-top box will have to be connected to a dedicated Ethernet port (typically Ethernet port 4). Requirements Both your network device (for example, a computer, a gaming console,…) and your TG589vac must have a free Ethernet ...

  • Page 22: Connection To The Traditional Telephone Network

    Some service providers use the traditional telephone network (PSTN) as a backup solution for your VoIP connection. This way, you can still make calls over the traditional network if the VoIP service is down (for example, in case your TG589vac is powered off).

  • Page 23: Configure Your Tg589Vac Services

    TG589vac (either wired or wirelessly). 2 The TG589vac web interface appears. By default, you are logged in as guest. This means that some items may be hidden. To view all items, click Sign In and enter admin as user name and the ACCESS KEY printed on the product label of your TG589vac as password.

  • Page 24: Set Up A Mobile Fallback Connection

    2.5 Set up a mobile fallback connection Mobile fallback Your TG589vac allows you to use a mobile Internet connection as fallback connection for your main Internet connection. This means that your TG589vac will automatically switch to the mobile Internet connection when your main Internet connection is down.
  • Page 25 Enter the Access Point Name (APN) of your service provider. Operator Mode:  We recommend you to use the default setting, Automatic (let the TG589vac choose the best operator mode), unless your service provider instructed you to select another mode. ...
  • Page 26 2 Setting up your TG589vac DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 27: Wireless Networking

     Secure your wireless connection! By default, the wireless access points of your TG589vac are not secured. This means that everyone who is within the range of your TG589vac can access your network, with the possible consequences that: Your personal data on devices in your local network can be exposed and compromised.

  • Page 28: Connecting Your Wireless Client Via Wps

    PIN code entry on your TG589vac:  You enter the WPS PIN code of your wireless client on the TG589vac web interface to connect them to each other. For more information, see “Connect your wireless client using WPS PIN code entry on your TG589vac” on page DMS3-CTC-25-226 v1.0.
  • Page 29 3 Start WPS PBC on your wireless client. 4 Your TG589vac provides its wireless settings to the wireless client. 5 At the end of the WPS process, the status of the WPS LED on your TG589vac will change to either of the following: ...

  • Page 30: In Case Of Problems

    DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 31: How To Manually Connect A Wireless Client

    If your TG589vac is still using the default wireless settings, use the network name (SSID) and wireless key that is printed on the product label of your TG589vac (or product ID card if included).

  • Page 32: Connecting Your Wireless Client By Scanning A Qr Code

    Your TG589vac allows you to generate a Quick Response (QR) code that contains all wireless settings that are needed to connect to one of the access point of your TG589vac. You are then able to connect to the TG589vac wireless network by scanning the generated code.

  • Page 33: Securing Your Wireless Connection

     Encryption types The list below gives you an overview of the encryption types supported by your TG589vac and ordered by descending security level; you will find the highest level of security at the top of the list: WPA-Enterprise (WPA-802.1X or simply WPA) encryption: ...

  • Page 34: Configuring Wpa(2)-Psk Encryption

    DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 35: Configuring Wpa-Enterprise Encryption

    “3.2 How to manually connect a wireless client” on page DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 36: Tg589Vac Web Interface

    “4.4 Backing up/restoring your configuration” DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 37: Accessing The Tg589Vac Web Interface

    “4.1.2 Accessing your TG589vac from the Internet (Remote Assistance)” on page DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 38: Accessing The Tg589Vac Web Interface From Your Local Network

    IP address instead. 2 The TG589vac web interface appears. By default, you are logged in as guest. This means that some items may be hidden. To view all items, click Sign In and enter your user name ( ) and password ( ).

  • Page 39: Accessing Your Tg589Vac From The Internet (Remote Assistance)

    How to enable remote assistance Proceed as follows. 1 Open a web browser on a computer that is connected to your local network (and TG589vac). 2 Browse to your TG589vac web interface. 3 In the Assistance card, click the switch to put it in the position.
  • Page 40 DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 41: Account Settings

    Click this option to close the session and sign out. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 42: Cards

    The service is currently disabled. Clicking this button will enable the service. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 43: Gateway

     DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 44: Broadband

     DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 45: Internet Access

    Click Internet Access. The Internet Access page appears and displays additional settings. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 46: Wireless

    “3.3 Connecting your wireless client by scanning a QR code” on page DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 47: Local Network

    To view advanced settings, click show advanced in the upper-right corner. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 48: Devices

    To view update the list, click refresh data in the upper-right corner. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 49: Wan Services

    DNS server updates its entry to match the fixed DNS host name the new IP address. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 50: Firewall

    4.3.8 Firewall Introduction Your TG589vac comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjust the firewall to your needs. The default mode is normal. In normal mode, the firewall will: Allow all outbound connections and will silently drop all unknown incoming connections.

  • Page 51: Diagnostics

    Alternatively, you can click Diagnostics and then select the required tool. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 52: Assistance

    “4.1.2 Accessing your TG589vac from the Internet (Remote Assistance)” on page DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 53: Mobile 3G/4G

    Mobile fallback Your TG589vac allows you to use a mobile Internet connection (3G, LTE or 4G) as fallback connection for your Internet access. This means that your TG589vac offers you the possibility to automatically switch to the mobile Internet connection when your main Internet connection is down.

  • Page 54: Management

     DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 55: Content Sharing

    4.3.13 Content Sharing Introduction If you connect a USB storage device to the USB port of your TG589vac, you can share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers).

  • Page 56: Backing Up/Restoring Your Configuration

    4.4 Backing up/restoring your configuration Introduction Once you have configured your TG589vac to your needs, it is recommended to back up your configuration for later use. This way you can always return to your working configuration in case of problems.

  • Page 57: Sharing Content

    Introduction If you connect a USB storage device to the USB port of your TG589vac, you can share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers and multimedia devices).
  • Page 58 Add a short description for the TG589vac shared content. 4 Click Apply. 5 All users connected to your TG589vac can now access the data stored on the storage device(s) that are connected to your TG589vac. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved.

  • Page 59: Accessing The Samba Server

    2 The storage devices that are attached to your TG589vac are listed as folders. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 60: Accessing The Dlna Server

    (for example, a DLNA-certified set-top box) that are connected to your network are able to view this list and play or view items from this list. On your DLNA renderer, the TG589vac DLNA server will be listed under the name that you configured in “How to set up content sharing”...
  • Page 61 5 Sharing content 4 Windows Media Player starts up. The DLNA media server of your TG589vac is listed in the tree structure on the left on the left. This entry allows you to browse your media files. DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved.

  • Page 62: Internet Security

    6.2 DMZ DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 63: Time Of Day (Tod) Access Control

    The persons using these devices are aware of the time schedule. This to avoid the loss of data due to unexpected service  interruption. You protect the TG589vac with a password. If not, all users would be able to change the access control rules.  Creating an access control rule for a device Proceed as follows: 1 Browse to the TG589vac web interface.

  • Page 64: Dmz

    6 Internet security 6.2 DMZ Introduction The TG589vac allows you to configure one local device as a De-Militarized Zone (DMZ) host. This means that: None of the TG589vac firewall rules will be applied to this device.  All traffic originating from the Internet will be forwarded to this devices unless there is a specific port forwarding rule ...

  • Page 65: Support

    7 Support 7 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your TG589vac. If the suggestions do not resolve the problem, contact your service provider. Topics This chapter describes the following topics:...

  • Page 66: General Tg589Vac Troubleshooting

    After a few minutes the Status should switch to connected. If needed, click refresh data first. TG589vac unreachable If you cannot access your TG589vac via your web browser, you might consider a hardware reset as described in “7.4 Reset to factory defaults”...

  • Page 67: Ethernet Connection Troubleshooting

     DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.

  • Page 68: Wireless Connection Troubleshooting

     DMS3-CTC-25-226 v1.0. Copyright © 2016 Technicolor. All rights reserved. This document contains Technicolor proprietary and confidential information. Passing on and copying of this document, use, extraction and communication of its contents, is not permitted without written authorization from Technicolor.
  • Page 69 7 Support Poor Wireless Connectivity or Range Try the following: Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG589vac for  optimal performance. Change the wireless channel.  Use WPA(2)-PSK as encryption.

  • Page 70: Reset To Factory Defaults

    7.4 Reset to factory defaults Resetting your TG589vac If at some point you can no longer connect to the TG589vac or you want to make a fresh install, it may be useful to perform a reset to factory defaults. A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset a reconfiguration of your TG589vac will be needed.
  • Page 71 TECHNICOLOR DELIVERY TECHNOLOGIES 1-5 rue Jeanne d’ A rc 92130 Issy les Moulineaux France Copyright 2016 Technicolor. All rights reserved. www.technicolor.com All tradenames referenced are service marks, trademarks, or registered trademarks of their respective companies. Specifications subject to change without notice.

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