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Acrylic Spa Owner’s Manual Featuring our patented, maintenance-free DURA-LAST™ Cabinet System with Customer Service 1•800•787•6649 HEATSHIELD™ Insulation Technology U.S. Pat. 7,784,120 READ AND FOLLOW ALL INSTRUCTIONS Unit is IPX5 Compliant...
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Congratulations on your purchase!. Your new spa will bring you years of enjoyment and relaxation. Please take the time to familiarize yourself with the safety precautions, and operational procedures, as well as the routine water maintenance and cleaning so that your spa will provide a healthy environment for all your bathers.
Important Safety Instructions and Warnings READ AND FOLLOW ALL INSTRUCTIONS To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. Warning: Children should not use Warning: Do not use drugs or alcohol spas or hot tubs without adult supervi- before or during the use of a spa or sion.
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Important Safety Instructions and Warnings READ AND FOLLOW ALL INSTRUCTIONS To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. Warning: Prolonged immersion in a HYPERTHERMIA spa or hot tub may be injurious to your Hyperthermia occurs when the inter- health.
Prepare for Your New Spa Prepare for Your New Spa IMPORTANT: The Warranty is void if the spa is moved to any location that is not the original Most cities and counties require permits for exte- ‘Ship To’ address. rior construction and electrical circuits. In addition, Consider Spa Use some communities have codes requiring residential barriers such as fencing and/or self-closing gates on...
Prepare for Your New Spa 240 Volt Electrical GFCI and Wiring Requirements Installation • The power supplied to the spa must be on a dedi- cated GFCI protected circuit as required by ANSI/NFPA 70 with no other appliances or lights (North America 60hZ) sharing the power.
Prepare for Your New Spa Identifying the Spa’s Electrical Components Locate Electrical Pack Part Number and Model Number Balboa Pack Usage Description Suggested Wire(s) Model No. and Part No. and Settings GFCI Size* Required Model No. VS501Z 1 pump spa 240V #6 AWG Part No.
Prepare for Your New Spa GFCI Wiring Diagram (North America 240V 60hZ) WARNING: The electrical circuit must be installed by an electrical con- House Breaker Box tractor and approved by a local building or electrical inspec- tor. Failure to comply with state and local codes may result in fire or OFF OFF OFF OFF OFF personal injury and will be the sole responsibility of the spa owner.
Prepare for Your New Spa GFCI Wiring Diagram (European 230V 50hZ) Systems with PCB Rev B Only For Certified Electrical Personnel reference ONLY! Note: A residual current device with a tripping current rated not more than 30 mA has to be installed in addition to local requirement.
Prepare for Your New Spa For Certified Electrical Personnel reference ONLY! 230 Volt - Single service 1x16 - 20 AMP Breaker 230 Volt - Double service 1x32 - 40 AMP Breaker Electrical Connections These wires go to the PC Board Control Two Wire &...
Operate Your Spa Filling and Starting 1. Place spa on an approved surface and have it properly wired by a licensed electrician. 2. Remove exterior spa panels by inserting a flathead screwdriver at bottom edge of resin panel and prying out. Or by prying out decorative plugs on UltraTec panels and unscrewing screws.
Operate Your Spa Priming the Pump To remove a large air lock within the pump: 1. Turn off power at the breaker. Sometimes air can become trapped in the pump while filling the spa. You will know this has happened 2.
Operate Your Spa Topside Control Panels Preset Filter Cycles The first filter cycle begins 6 minutes after the spa is One-Pump Spas energized. The second filter cycle begins 12 hours later. Filter duration is programmable for 2-(C)on- tinuous per 12 hours. The default filter time is 2 hours.
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Operate Your Spa Two-Pump Spas and The start-up temperature is set at 100°F/37°C. Two-Pump + Blower Spas The last measured temperature is constantly dis- played on the LCD. Note that the last measured spa temperature displayed is current only when the pump has been running for at least 2 minutes.
Operate Your Spa Light, Mode, Preset Filter Cycles displayed is current only when the pump has been and Freeze Protection running for at least 1 minute. “Std” will appear on the display momentarily when you switch into Stan- See page 14. dard Mode.
Operate Your Spa timeout period. water which causes a cooling effect. Therefore your spa will have to heat more often and cost Jets 3 (optional on some systems) more money to operate. Press the “Jets 3” button once to turn pump 3 on or b.
Operate Your Spa codes show up 3. Will work in all climates, and will not allow 1. Temperature will be at or near desired tem- the spa to freeze perature constantly 4. Tests show a 50%+ reduction in energy con- 2.
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Operate Your Spa Customer Service 1•800•787•6649 21...
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Operate Your Spa Pack Reset Instructions VS and GS Models Tools: Phillips head screwdriver, Needle nose pliers (optional) First, turn the power off to the spa by using the breaker disconnect. Then, remove the cover to the pack (electrical control unit inside spa). Locate the board diagram on the inside of the cover, and find J43 Persist- ent Memory.
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Operate Your Spa Customer Service 1•800•787•6649 23...
Operate Your Spa Personalized Diverter Knobs (if equipped) Settings Diverter knobs are 3” knobs located around the top of your spa. They allow you to divert water through jets from one side of the spa to the other, or Jets in most cases from floor jets to Most jets in your spa are ad- wall jets.
Operate Your Spa Lighting _________________________________________ Underwater Light, Pop-up Water Columns (if equipped) LED Points of Light on Spa Shell IMPORTANT! and/or Spa Perimeter When spa session is over, and (if equipped) before cover is closed, these pop-up water features Press the Light but- MUST be turned off using ton on the topside the water control knob...
Maintaining Spa Water Quality Testing and Ozone Adjusting Water Ozone is a natural purifier. Chemically known as O3, it is produced from simple oxygen molecules in our atmosphere. Ozone is produced in nature from lightning during electrical storms and from ultravio- let rays from the sun.
Maintaining Spa Water Quality Balancing the Total Alkalinity Decrease the Too alkaline, Total alkalinity (TA) is the measure of the total pH level. causes scaling levels of carbonates, bicarbonates, hydroxides, and other alkaline substances in the water. TA can be considered a pH buffer.
Maintaining Spa Water Quality Test for: Ideal Range Chemicals to Use Min. < > Max. To Raise To Lower Total Alkalinity 80 ppm < > 120 ppm alkalinity increaser pH decreaser Calcium Hardness 150 ppm < > 200 ppm hardness increaser stain scale inhibitor (liquid or powder) 7.2 <...
Maintaining Spa Water Quality Tip: Keep a spare filter to use in the spa while the dirty Shocking the Water filter is being deep cleaned. In addition to using a chemical sanitizer, you will pe- Starting with Fresh Water riodically need to shock the water. Shocking the water helps remove burned-out chemicals, bacteria, Consult dosage recommendations on the containers and other organic material from your spa’s water...
Maintenance Schedule Maintenance Schedule Each time you refill the spa • Follow the section Starting with Fresh Water. Prior to each use • Test the spa water using either test strips a reagent test kit. Adjust chemical levels as necessary. Once a week •...
Troubleshooting Water Quality Problems Problem Probable Causes Possible Solutions Water is cloudy • Dirty filter • Clean the filter • Inadequate or improper sanitizing • Run jet pumps and clean filter • Oils, lotions, organic matter • Add sanitizer • Old water •...
Troubleshooting Operations Symptom Possible Cause(s) Possible Solution(s) POWER System does not work Power is turned off Reset spa Control pad and spa No electrical power to spa Turn on or reset the GFCI circuit breaker. equipment do not operate If this does not solve the problem, have a qualified electrician check the electrical service.
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Troubleshooting Operations Symptom Possible Cause(s) Possible Solution(s) WATER Water is not clean For all water clarity problems, see page 31. High water consumption Very high evaporation due to air valves Shut off air valves and refill as necessary being open Low water stream from the jets Running in FILTER mode - slow speed Select high speed jets Blocked wall suctions or skimmer...
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Troubleshooting Operations Symptom Possible Cause(s) Possible Solution(s) PUMP(S) Pump runs constantly – will Problem with circuit board Contact customer service not shut off Noisy pump Water level is too low Add water to normal level Blocked wall suctions or skimmer Clean the wall suction/skimmer Damaged or worn-out motor block Contact customer service...
Cleaning and Care Draining Your Spa Vacation Care Your spa should be drained every four to six You can leave your spa unattended for up to two months, and refilled with fresh tap water. The follow- weeks if you follow these instructions. ing is the recommended method for draining your spa.
Cleaning and Care Cleaning Your Spa Warning: Do not use automotive vinyl protectants on spa covers or pillows.These products are generally oil-based and will cause severe water clarity issues that are diffi- Spa Shell cult to correct. Each time you drain your spa, before you refill it you Important! Keep the spa covered when not in use! should clean your spa shell with a low detergent, •...
Cleaning and Care Sound System Feature Removing and Reseating the Pillows (if equipped) You can remove the pillows for cleaning and mainte- Several options are available and include marine nance quickly and easily. This method works for all grade CD players and mp3 docking stations. Spas types of pillows.
Winterizing and De-Winterizing Your Spa Winterization Procedure FIGURE 1 Important: Damage caused by improper winterization is not covered under the manufacturer’s warranty. 1. Turn off power at the GFCI circuit breaker before draining or servicing your spa. 2. Remove exterior resin panels by inserting a flathead screw- driver at the bottom edge of the panel and prying out (Figure FIGURE 2 1) or by prying out decorative plugs and unscrewing screws...
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Winterizing and De-Winterizing Your Spa FIGURE 10 Important: Damage caused by improper winterization is not covered under the manufac- turer’s warranty. If you have any questions, FIGURE 6 please call Technical Support at 1-800-787-6649. You may also wish to contact a professional to perform these services for you.
Register Your Product Product Registration Register your spa online! Go to strongspas.com and click on Register. It is important that you register your product as soon as possible. IMPORTANT: Warranty is void if the spa is moved to any location that is not the original ‘Ship To’ address. Locating the product serial number The serial number of your spa is located on a metal plate attached to exterior of the spa.
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For customer service, please call 1-800-787-6649 READ AND FOLLOW ALL INSTRUCTIONS To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. SAVE THESE INSTRUCTIONS 9 9 14...
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