Panasonic KX-TDE100 Operating Manual page 3

ACD Report Server
(KX-NCV200)
This PBX supports Voice Processing Systems
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as
monitoring, reporting, and creating performance
graphs, to manage call information efficiently.
<Report Sample: Incoming Calls>
Nick
5
Consult your dealer
Call Center
This PBX offers a built-in Call Center feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Customers Queuing
1.3.35 ICD GROUP FEATURES (Page 88)
Jack
5
John
7
ICD Group
Phone Assistant (PA)
This application allows you to use your computer
to access PBX features, providing advanced call
handling capabilities to ensure that each call is
handled efficiently.
Computer
(PA Server)
Consult your dealer
Computer
(Client)
Computer
(Client)
Operating Manual 3