Samsung SL–C1860FW Service Manual
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Samsung SL–C1860FW Service Manual

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SERVICE
Color Laser MFP
Refer to the service manual in the GSPN (see the rear cover) for more information.
Color Laser MFP
Xpress C1860 series
SL–C1860FW
(Ver 1.00)
MANUAL
1. Precautions
2. Product specification and description
3. Disassembly and Reassembly
4. Alignment and Troubleshooting
5. System Diagram
6. Reference Information
Contents

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Summary of Contents for Samsung SL–C1860FW

  • Page 1 Color Laser MFP Xpress C1860 series SL–C1860FW (Ver 1.00) SERVICE MANUAL Color Laser MFP Contents 1. Precautions 2. Product specification and description 3. Disassembly and Reassembly 4. Alignment and Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    2.2.4.4. Fuser Unit....................2 − 17 2.2.4.5. LSU (Laser Scanner Unit)................2 − 18 2.2.4.6. Toner Cartridge..................... 2 − 19 2.2.5. Hardware configuration ....................2 − 20 2.2.5.1. Main board ....................2 − 22 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 3 Middle Cover ......................3 − 15 3.4.6. Fax Board ........................3 − 16 3.4.7. HVPS board ....................... 3 − 17 3.4.8. Outer Temperature Sensor ..................... 3 − 17 3.4.9. Waste toner container sensor..................3 − 18 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 4 Periodic Defective Image ....................4 − 12 4.1.6. Useful management tools ....................4 − 13 4.1.6.1. Using Samsung Easy Printer Manager (Windows and Macintosh only) ....4 − 13 4.1.6.2. Using Samsung Printer Status (Windows only) ........... 4 − 15 4.1.6.3.

  • Page 5: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 6: Caution For Safety

    6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 7 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 8: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 9: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 10: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 11: Product Specification And Description

    10/100/1000 BaseTX network connector • 802.11b/g/n wireless LAN • NFC printing support • LCD : 4.3 inch Touch LCD 6) Toner cartridge • Initial : 1,000 (K)/ 700 (CMY) • Sales: 2,500 (K)/ 1,800 (CMY) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 12: Specifications

    Printing : Up to 2,400 X 600 dpi Effective Output Original Type Factory Default Text/Photo Platen Max. Original Size Legal (8.5" x 14") Darkness Control 11 levels Contrast Control Duplex Copy • 2/4 up Copy Copy Features • ID Copy (Platen only) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 13: Scan

    6 MB 203 x 98 dpi Resolution (Mono) Fine 203 x 196 dpi S.Fine 300 x 300 dpi 203 x 98 dpi Resolution (Color) Fine 203 x 196 dpi S.Fine 300 x 300 dpi Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 14 Auto Redial Fax Features Last Number Redial Distinctive Ring Caller ID External Phone Interface Yes(On/Off), both Send and Receive Fax Forward to E-Mail Fax to PC Broadcasting up to 208 locations Delayed Fax Color Fax Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 15: Controller And Software

    Easy Printer Manager Easy Color Manager Easy Document Creator Net PC Fax Application Direct Printing Utility Easy Deployment Manager Easy Eco Driver Universal Printer Driver Universal Scan Driver GCP (Google Cloud Print) Mobile Printing AirPrint Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 16: Paper Handling

    Thicker Paper : 164~220g/m² • Thick paper : 90~104g/m² • Bond Paper: 105~120g/m² H/W Install Detect: No • Paper Empty : Yes • Sensing Paper Type Detect: No • Paper Size Detect: No • Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 17: Reliability And Service

    12.5~28lb Document Size • Width: 142 ~ 216 mm (5.6" ~ 8.5") • Length : 148 ~ 356 mm (5.8" ~ 14.0") Duplex 2.1.2.7. Reliability and Service Item Specification Max. Monthly Duty 40,000 images Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 18: Environment

    Part Code Life Transfer roller JC95–01637A 100,000 pages Fuser unit • JC91–01130A (220V) 50,000 pages • JC91–01131A (110V) Pick-Up roller JC93–00673A 200,000 pages Reverse (Retard) roller JC93–00675A 100,000 pages ITB unit JC96–06514A 100,000 pages Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 19: Option

    2. Product specification and description 2.1.2.11. Option Item Model Name Support ML-MEM370 Memory (512 MB) Option Cassette (SCF) Hard Disk USB to Parallel Cable Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 20: Model Comparison Table

    469 x 453 x 490 mm (18.46 x 443 x 472 x 415mm 17.83 x 17.99 inches) 17.83 x 19.29 inches) 2K / 1.5K Toner Cartridge 2.5K / 1.8K • 2K / 1.3K (K/CMY) 6K / 3.5K • 2-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 21: System Overview

    Scanner glass Control panel Paper width guides on a manual feeder USB memory port Manual feeder Control board cover Toner cartridge Front cover Toner cartridge handle Tray 1 Intermediate Transfer Belt (ITB) Output tray Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-11...

  • Page 22: Rear View

    2. Product specification and description 2.2.2. Rear View Waster toner container Network port Rear cover Telephone line socket (LINE) Rear cover handle Extension telephone socket (EXT.) Power receptacle Power-switch USB port 2-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 23: Paper Path

    2. Product specification and description 2.2.3. Paper Path The following diagram displays the path the paper follows during the printing process. [ADF] [Engine] Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-13...

  • Page 24: System Layout

    Pick up unit, Fuser, Cassette. The hardware parts consists of the main board, SMPS, HVPS board, OPE board, PC interface. Exit Unit Cassette Fuser Unit Transfer Roller Toner Cartridge Registration(Regi.) Roller ITB Unit Pick-Up Roller ADF Unit Retard Roller 2-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 25: Feeding Section

    It is useful for single page printing on letterhead or colored paper. 2) Pick up/Forward/Reverse roller They have functions such as a paper pickup function, driving control function, paper feeding function, and removing electronic static function. Pick up roller is driven by clutch. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-15...

  • Page 26: Transfer Roller

    This machine has the Main Drive Unit and Feed Drive Unit. The Main Drive Unit has 2 BLDC motors and Feed Drive Unit has 1 Step motor. These Drive unit is assembled to the right frame. 2-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 27: Fuser Unit

    5) Halogen Lamp • Voltage : 120 V (115 ± 5 %) / 220 V : 230 ± 5 % • Capacity : 850 Watt ± 25 W Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-17...

  • Page 28: Lsu (Laser Scanner Unit)

    In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. 2-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 29: Toner Cartridge

    OPC Cleaning : Collect the toner by using cleaning blade • Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade • Classifying device for toner cartridge: ID is classified by CRUM Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-19...

  • Page 30: Hardware Configuration

    The video controller receives print data from the host through network or USB Port and receives copy data from the scan controller. It takes this information and generates printable video bitmap data. 2-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 31 The main board is adopted 533 MHz C3N CPU that is integrated with engine/ video/ scan controller. It uses DDR3 256MByte. Circuit board locations The following diagrams show the locations of the printer circuit boards: Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-21...

  • Page 32: Main Board

    DDR3 256MB is adopted for high speed data processing. Boot adopted the 128MB NAND Flash. USB is the embedded type and wired network supports 1000M full duplex. [Main board diagram] 2-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 33 HUB I/F connector Platen Motor connector SMPS connector RADF I/F connector BLDC Motor connector Fax I/F connector DEVE Home sensor/solenoid connector HVPS2 connector • Information Part Code : JC92-02733A Part Name : PBA-MAIN Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-23...

  • Page 34: Gui Ope Controller

    The OPE Key PBA is composed of the numeric key, power save key, copy key. The OPE communicates with main board via USB 2.0. The power LED is controlled by the main board. [OPE controller diagram] 2-24 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 35 FFC Interface connector to 4.3 inch touch LCD [OPE Key PBA] • Information Part Code : JC92–02524A PBA Name : 4.3 inch OPE Key • Connection Interface connector to main controller FFC connector to OPE main PBA Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-25...

  • Page 36: Fax Board

    • 300x300 dpi • 306x392 dpi Contrast Adjustable 5 Levels Fax Memory 32MB (in HDD) • Information Part Code : JC92–02552A PBA Name : PBA LIU • Connection Interface Connector to Main Controller 2-26 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 37: Wireless Lan Board

    The Wireless LAN Module supports 802.11b/g/n. It communicates with video controller via USB. • Information Part Code : JC92–02510A PBA Name : PBA-WNPC • Connection Interface Connector to System board (JC39–01858A/ JC39–01803A/ JC39–01853A, HARNESS-WLAN) NOTE The HARNESS-WLAN differ from your machine depending on your model. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-27...

  • Page 38: Smps Board

    FUSER_AC Output OUTPUT_DC • Input / Output connector AC Input Connector( CON1 ) PIN ASSIGN PIN NO Description AC_L AC Input AC_N AC Input Connector( CON2) PIN ASSIGN PIN NO Description AC_L AC Output 2-28 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 39 +5V Power Ground 24V1 +24V Power Ground 24V2 +24V Power Signal Connector (CON4) PIN ASSIGN PIN NO Description Ground 24V_ON_OFF 24V_ON_OFF Relay on Fuser Relay 24VS Photo Triac Bias Fuser On Fuser On Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-29...

  • Page 40: Hvps Board

    Main-HVPS I/F #2 Paper Exit. Outbin Full WTB interface Crum Y,M Crum C,K Ambient, Humidity Paper Regi. Front Cover Open Switch Rear Cover Open Switch • Information Part Code : JC44–00217A PBA Name : HVPS 2-30 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 41: Itb Eeprom Pba

    Part Code : JC92–02525A PBA Name : PBA-HUB • Connection HUB PBA to Main PBA connector HUB PBA to WLAN connector HUB PBA to 4.3 inch GUI connector HUB PBA to USB Host connector Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-31...

  • Page 42: Electrical Parts Location

    Main Board Deve Nip detection Photo interrupter (WTB Open sensor) Main Board WTB Open detection Photo interrupter (Empty sensor) Main Board Empty detection Switch Front Cover (Cover Front Open sensor) HVPS Cover Open detection 2-32 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 43 2) Motor, Clutch, Solenoid, etc Description Description ADF Motor Clutch-Fuser Cam Scan Motor Motor-Step HVPS Fan Type-5 Humidi.-Temp Sensor Motor BLDC-BT6 PBA Waste Sensor Motor BLDC-BT6 Solenoid MP Solenoid Clutch-Electric Z41 SMPS Power Inlet Clutch-Electric Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-33...

  • Page 44: Engine F/W Control Algorithm

    The AC power is controlled by comparing the target temperature to the value from the thermistor. If the value from the thermistor is out of controlling range while controlling the fusing, the error stated in the below table occurs. 2-34 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 45: Lsu

    Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the LSU error. If the error doesn’t happen, the printing job. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-35...

  • Page 46: Software Descriptions

    Host. 2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine system. 2-36 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 47: Data And Control Flow

    1) Network Interface Card is that relay the communication between Host and kernel using various network protocol. 2) Kernel is that manages the flow control of emulation procedure, receiving data from Host or Network card and printing with engine & rendering job. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-37...
  • Page 48 Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU). • Engine print the received data to required paper with the sequential developing process. 2-38 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 49: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 50: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 51: Screws Used In The Printer

    SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT), SWRCH18A,- 6002-000440 SCANNER SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK), SWRCH18A 6003-000196 COVER-PLATEN SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT, SWRCH18A LOWER 6002-000440 PLATEN SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK), SWRCH18A 6002-000440 PLATEN-UPPER SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK), SWRCH18A 6002-000440 PLATEN-FRAME SCREW-TAPPING;PWH,+,2,M3,L8,ZPC(BLK), SWRCH18A 6003-000269 PLATEN SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT), SWRCH18A,- -DRIVETRAIN 6003-000196 MAINLINE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT, SWRCH18A Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 52 3. Disassembly and Reassembly Parts Code Location Description 6003-000269 MAINLINE SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT), SWRCH18A,- 6003-000261 FRAME-DRAWER SCREW-TAPTYPE;BH,+,-,B,M3,L6,ZPC(WHT), SWRCH18A,- Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 53: Replacing The Maintenance Parts

    3. Disassembly and Reassembly 3.3. Replacing the maintenance parts 3.3.1. Toner Cartridge 1. Open the front cover. 3. Remove all toner cartridges. 2. Hold the green handle and pull the guide-cartridge. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 54: Waste Toner Container

    3. Disassembly and Reassembly 3.3.2. Waste Toner Container 1. Open the Waste Toner Container cover. Remove the Waste Toner Container while pulling the hook to the direction of arrow. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 55: Itb Unit

    4. Remove the harness cover after removing 1 screw. 2. Remove the guide-cartridge by releasing the right hook. 5. Unplug the connector. 3. Remove the cassette. 6. Lift up the both sides of the ITB Unit slightly. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 56 10. Remove the bracket[A] after removing 2 screws. 8. Remove 2 screws securing the left cover from the rear. 11. Remove the ITB Unit from the rear. 9. Release the left cover by pulling it to the direction of arrow. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 57: Fuser Unit

    2. Remove the part as shown in below. 5. Remove 1 screw. Take off the fuser unit while pulling the shaft-cam to the right. 3. Remove 4 screws. Remove the cover[A]. 6. Unplug the thermistor connector. Remove the fuser unit perfectly. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 58: Transfer Roller Assy

    3.3.6. Pick up_Forward_Reverse roller 1. Remove the cassette. Stand the machine to see the 3. Remove 2 screws. Pull and release the Pick-up/Forward bottom. roller Assy. 2. Release the Reverse roller Assy by pushing both hooks. 3-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 59: Replacing The Main Svc Parts

    4. Release the right cover. 2. Remove 4 screws. 5. Release the hook of the linker. And remove the front cover. 3. Release the left cover by pushing it to the direction of arrow. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-11...

  • Page 60: Adf Unit

    3. Disassembly and Reassembly 3.4.2. ADF Unit 1. Open the ADF Unit. Unplug the connector after 2. Lift up and release the ADF Unit. removing the harness cover. 3-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 61: Ope Unit

    1. Remove the ADF Unit (Refer to 3.4.2) 4. Unplug 1 connector. Remove 6 screws. And remove the OPE board. 2. Turn the OPE Unit over. 3. Unplug 2 connectors. Remove the OPE unit. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-13...

  • Page 62: Platen Unit

    4. Unplug the relevant connectors on the main board. 2. Remove the hole cap on the platen unit. 5. Lift the platen unit up. 3. Remove 5 screws from the top and rear. 3-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 63: Middle Cover

    4. Remove the middle cover dummy R,L after removing 4 screws. 7. Remove 2 screws from the rear. 5. Remove 2 screws. 8. Lift the middle cover up after releasing the rear both hooks. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-15...

  • Page 64: Fax Board

    3. Disassembly and Reassembly 3.4.6. Fax Board 1. Remove the middle cover dummy-right. (Refer to 3.4.5) 3. Remove the fax board after removing 2 screws. 2. Remove the fax board cover after removing 2 screws. 3-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 65: Hvps Board

    2. Remove 9 screws. Unplug the connector. And release the HVPS board. 3.4.8. Outer Temperature Sensor 1. Remove the left cover. (Refer to 3.4.1) 2. Remove 1 screw. Unplug the connector. And remove the sensor. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-17...

  • Page 66: Waste Toner Container Sensor

    1. Remove the left cover. (Refer to 3.4.1) 2. Release the sensor holder after removing 1 screw. 3.4.10. LSU 1. Remove the middle cover. (Refer to 3.4.5) 3. Unplug the flat cable. Remove the LSU. 2. Remove 4 screws. 3-18 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 67: Main Board

    1. Remove the right cover. (Refer to 3.4.1) 3. Unplug all connectors on SMPS board. Remove 3 screws. And remove the SMPS board. 2. Remove the SMPS board cover after removing 3 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-19...

  • Page 68: Feed Drive Unit

    3. Remove the main board bracket after removing 4 screws. 6. Remove 2 clutches after removing each fixer. 7. Remove the Feed Drive Unit after removing 6 screws. 4. Remove the FRAME-FAN after removing 2 screws. 3-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 69: Frame-Retard

    2. Remove the main board bracket and FRAME-INLET. (Refer to 3.4.13) 3. Remove the bracket after removing 2 screws. 4. Remove 8 screws. Remove the Rear Hinge R,L and Bottom-Bracket. 5. Remove the FRAME-RETARD after removing 5 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-21...

  • Page 70: Main Drive Unit

    3. Disassembly and Reassembly 3.4.15. Main Drive Unit 1. Remove the right cover. 2. Remove the SMPS board. 3. Remove the main drive unit. 3-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 71: Alignment And Troubleshooting

    Gives detailed information about this machine’s menus or status. Reset Resets the current machine’s setup. Wireless LED Shows the current status of the wireless network connection. Status LED Indicates the status of your machine. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 72: Understanding The Status Led

    Some LEDs may not be available depending on model or country. • To resolve the error, look at the error message and its instructions from the troubleshooting part. • You also can resolve the error with the guideline from the computers’s Samsung Printing Status window. Status Description Status The machine is off-line.

  • Page 73: Jam Removal

    This troubleshooting may not be available depending on model or optional goods Original paper jam in front of scanner 1) Open the document feeder cover. 3) Close the document feeder cover. 2) Gently remove the jammed paper from the document feeder. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 74 4. Alignment and Troubleshooting Original paper jam inside of scanner 1) Open the document feeder cover. 2) Gently remove the jammed paper from the document feeder. 3) Close the document feeder cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 75 Original paper jam in exit area of scanner 1) Remove any remaining pages from the document feeder. 2) Open the Stacker up. 3) Gently remove the jammed paper from the document feeder. 4) Close the Stacker. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 76: Clearing Paper Jams

    To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray1 1) Take off the cassette. 3) Reinstall the cassette. 2) Remove the jammed paper by gently pulling it straight out. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 77 4. Alignment and Troubleshooting In the manual feeder/multi-purpose tray 1) Take off the cassette. 3) Reinstall the cassette. 2) Remove the jammed paper by gently pulling it straight out. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 78: Inside The Machine

    2) Remove the jammed paper by gently pulling it straight CAUTION out. The fuser area is hot. Take care when removing paper from the machine. 1) Open the rear cover. 3) Close the rear cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 79 5) Close the fuser jam cover. If you do not see the paper in this area, stop and go to next step: 2) Open the rear cover. 6) Close the rear cover. 3) Open the fuser jam cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 80: Useful Menu Item For Service

    (9,842 ft) 2,000 m (6,561 ft) High 3 1,000 m High 2 (3,280 ft) High 1 4 Normal You can set the altitude value from Device Settings in Samsung Easy Printer Manager program. 4-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 81 4. Alignment and Troubleshooting • For Windows and Macintosh users, you set from Samsung Easy Printer Manager > Switch to advanced mode > Device Settings. NOTE • If your machine is connected to the network, you can set the altitude via SyncThru™ Web Service.

  • Page 82: Periodic Defective Image

    37.7 mm White spot, Horizontal black band Supply Roller 11.3 mm 35.5 mm Periodic Band by little difference of density Transfer Roller 8 mm 25.1 mm Ghost, Damaged image by abnormal Transfer roller transfer 4-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 83: Useful Management Tools

    • For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager. The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.

  • Page 84: Advanced Settings User Interface Overview

    Job Accounting Provides querying of quota information of the specified job accounting user. This quota information can be created and applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software. 4-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 85: Using Samsung Printer Status (Windows Only)

    Check the operating system(s) that are compatible with your machine. Samsung Printer Status overview If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is installed automatically when you install the machine software.

  • Page 86: Using Syncthru Web Service (Sws)

    2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select pages to check the configuration and customize the settings. CAUTION Please, change SWS Default ID and Password for system security in case of your first connection. 4-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 87 1) Click ‘Direct Print Configuration’ in the pop up windows when clicking ‘Direct Print’. 2) In the ‘Services’ Menu, check ‘Direct Print’. 1) Click ‘System Security’ in the ‘Security’ menu. 2) Select ‘Feature Management’ in the left frame. 3) In the ‘Services’ Menu, check ‘Direct Print’. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-17...

  • Page 88: Updating Firmware

    If you are using USB connection, disconnect all other USB printers from the PC. • The firmware update you are about to install has been tested for compatibility with Samsung toner cartridge products ONLY. Installing the upgrade may cause a non-Samsung toner cartridge to malfunction.

  • Page 89: Update The Firmware By Using The Network

    Firmware file to update Upgrade Procedure 1) Open the Web-browser and input IP address of machine. Click “Login”. 2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select Maintenance menu and click “upgrade wizard” Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-19...
  • Page 90 4) Select firmware file using “browser” button and press next button. 5) SyncThru will check verify firmware file and compare version and press next button. 6) Machine starts upgrading. SyncThru will return home page after upgrading is completed. 4-20 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 91: Tech Mode (Diagnostic Mode)

    Shading Test Shade and Print Report Print last shade report Memory Clear Country Toner Low Level [1-30]% : 10 Counter Reset Fuser Pickup Roller Retard Roller Torque Limiter Transfer Roller Scan Engine Footer Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-21...
  • Page 92 100-0051 OPC Motor 100-0052 OPC Motor Ready 100-0072 DEV Motor 100-0073 DEV Motor Ready 100-0260 SMPS Fan Run 100-0340 Feed Motor 100-0360 ITB Tension Release Motor 101-0010 T1 Pick-Up Clutch 101-0050 Registration Clutch 4-22 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 93 Fuser Fan Run Ready 109-0040 Fuser Fan Run 110-0000 LSU Motor1 Run Ready 110-0060 LSU Motor1 Run 110-0080 LSU LD Power1 110-0090 LSU LD Power2 110-0100 LSU LD Power3 110-0110 LSU LD Power4 Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-23...
  • Page 94 V.21 300 bps Line1 020-060 V.34 28800 bps Line1 020-041 V.27ter 2400 bps Line1 020-061 V.34 31200 bps Line1 020-042 V.27ter 4800 bps Line1 020-062 V.34 33600 bps Line1 020-043 V.29 7200 bps Line1 4-24 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 95 • Engine Footer This function is for monitoring of the engine status. If you perform this function, at printing, the setting value for engine is shown on the bottom of the printed page. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-25...

  • Page 96: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? 4-26 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 97: Basic Check List

    Refer to image quality problem section. 6) Check consumables (toner etc.). • Using the keys print the Test Pattern. › Expected life of various consumable parts, compare this with the figures printed and replace as required Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-27...

  • Page 98: Error Code And Troubleshooting

    Install cyan toner cartridge. Page 4–44 C2-4512 Cyan toner cartridge is not compatible. Check user's guide. Page 4–45 C2-5110 Prepare new black toner cartridge. Page 4–43 C2-5120 Replace with new black toner cartridge. Page 4–43 4-28 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 99 Page 4–55 U2-6142 LSU Failure: #U2-6142. Please turn off then on. Page 4–55 U3-3113 Original paper jam in front of scanner. Page 4–56 U3-3114 Original paper jam in front of scanner. Page 4–56 Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-29...

  • Page 100: Error Code

    4. Alignment and Troubleshooting Troubleshooting Error Code Error Message Page U3-3313 Original paper jam inside of scanner. Page 4–56 U3-3314 Original paper jam inside of scanner. Page 4–56 U3-4110 Door of scanner is open. Page 4–56 4-30 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 101: Actuator Motor Failure : #A1-1210. Call For Service If The Problem Persists

    3) Check if there are any obstacles or paper around the fuser unit. 4) Check if the connection between main board and fuser motor are correct. 5) If the connection is OK, replace the fuser motor. 6) If the problem persists, replace the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-31...

  • Page 102: Actuator Motor Failure : #A1-2112. Call For Service If The Problem Persists

    2) Remove the right cover. 3) Check if the connection between main board and OPC/Deve motor are correct. 4) If the connection is OK, replace the OPC/Deve motor. 5) If the problem persists, replace the main board. 4-32 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 103: Actuator Motor Failure : #A1-4111. Call For Service If The Problem Persists

    3) Check if the connection between main board and the main drive unit are correct. 4) If the connection is OK, replace the main drive unit. 5) If the problem persists, replace the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-33...

  • Page 104: Actuator Fan Failure : #A2-1210. Call For Service If The Problem Persists

    1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Enter the tech mode. Check the temperature sensor output. 3) If the sensor is defective, replace it. 4) If the temperature sensor is OK, replace the main board. 4-34 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 105: Actuator Sensor Failure #A3-3311: Call For Service If The Problem Persists

    The value of the outer temperature sensor is out of normal area. ► Troubleshooting method 1) Check if the machine is installed in the proper area. 2) If the temperature sensor is defective, replace it. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-35...

  • Page 106: Prepare New Yellow Toner Cartridge

    1) Print the supply information report. Check the life remaining of the toner cartridge. 2) If its life is at the end, turn the machine off and replace the toner cartridge with new one. 4-36 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 107: Black Toner Failure: #C2-5320. Install Black Toner Cartridge Again

    And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the toner cartridge with new one. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-37...

  • Page 108: Black Toner Cartridge Is Not Compatible. Check User's Guide

    Toner cartridge is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C5-1110 C5-1120 ►...

  • Page 109: Image Transfer Belt Unit Is Not Compatible. Check Users Guide

    The ITB unit is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the ITB Unit. 2) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one. ► Error Code C5-1710 ►...

  • Page 110: Waste Toner Containrt Is Not Installed. Install It

    The pick up roller or reverse roller is at the end of its life. ► Troubleshooting method 1) Turn the machine off. 2) Replace the pick up roller Assy and reverse roller Assy. 4-40 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 111: Paper Jam In Tray 1

    1) Take off the cassette. If there is no paper on the tray, load the paper. 2) If the problem persists, check the following. a) Check if the paper empty sensor is contaminated or defective. Replace it. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-41...

  • Page 112: Paper Jam Inside Of Machine

    Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the FRAME-RETARD unit is assembled properly. c) Check if the pick up clutch, regi clutch, feed drive unit are working normally. If there is a defective part, replace it. 4-42 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 113: Paper Jam In Exit Area

    Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it. c) Check if the FRAME-EXIT unit has any defective parts. Replace the FRAME-EXIT. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-43...

  • Page 114: Too Much Paper In Output Bin Tray. Remove Printed Paper

    The machine detected that the output tray has got full or the bin-full sensor is defective. ► Troubleshooting method 1) Remove the paper on the output tray. 2) Check if the Bin-full Sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it. 4-44 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 115: Door Is Open. Close It

    3) If the CIS is defective, replace it. 4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.) 5) If the problem persists, replace the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-45...

  • Page 116: Fax Memory Is Almost Full. Print Or Remove Received Fax Job

    2) If the problem persists, check the followings. a) Check the connection between main board and OPE board. Reconnect the harness. b) If the connection is OK, replace the main board or OPE board. 4-46 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 117: This Ip Address Conflicts With That Of Other System. Check It

    Check if the fuser connector is connected properly. b) Check if the halogen lamp voltage is normal. c) Check if the thermistor is contaminated or twisted. 5) If the problem persists, replace the main board or SMPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-47...

  • Page 118: Lsu Failure: #U2-6122. Please Turn Off Then On

    2) If it is OK, check that the LSU harness on LSU board is connected properly. 3) Check if the LSU harness is defective. 4) If the problem persists, replace the LSU. 5) If the problem persists after replacing LSU, replace the main board. 4-48 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 119: Original Paper Jam In Front Of Scanner

    ► Error Code U3-4110 ► Error message Door of scanner is open. ► Symptom ADF or ADF top cover is opened. ► Troubleshooting method 1) Close the ADF unit. 2) Close the ADF top cover. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-49...

  • Page 120: Image Quality Problems

    Check if there are scratches on the circumference of the Replace the toner cartridge and test again. developing roller. Check if paper transfer belt is damaged or contaminated. Replace the ITB unit and test again. 4-50 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 121 Check the connecting state between the Main PBA and HVPS. Reconnect the harness. Poor contact between toner cartridge and set contacts. Clean the contacts as necessary. Replace any deformed or damaged contacts. HVPS is defective. Replace the HVPS. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-51...
  • Page 122 Solution The life of the Toner Cartridge has expired. Replace the toner cartridge. The pressure force in the left and right springs of the ITB Replace the ITB Unit unit is not even. 4-52 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 123 • Description : Toner is not properly fixed on paper. Cause and Check Point Solution The media doesn’t meet specification Use the proper media in specifications. Fuser is defective Replace the fuser unit. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-53...

  • Page 124: Other Errors

    3) Press centre of mark + following order 1~9. Use your finger. Perform 2 times. 4) If there is no problem, “Complete” will appear on LCD and reboot the machine. When making a mistake, start again from the step 1. 4-54 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 125: System Diagram

    5. System Diagram 5. System Diagram 5.1. Block Diagram Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 126: Connection Diagram

    Th e rm is to r FUS ER La m p S e n s o r Th e rm o s ta t S e n s o r S e n s o r Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 127: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 128: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 129 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 130 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 131 Resolution resolution. Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Interprocess communication mechanism. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 132 (WAP) and any wireless laptop or WPA-PSK desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 133 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 134: The Sample Pattern For The Test

    6. Reference Information 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 135: Document Revision List

    6. Reference Information 6.4. Document Revision List Version Date Page Description 1.00 17/02/2014 Release Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 136 CIS, Africa E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics © 2013 Samsung Electronics Co.,Ltd. Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under Printed in Korea applicable International and/or domestic law.

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