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Huawei SCL-L21 Faqs

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HUAWEI Y6 (SCL-L21) Smartphone
Issue
01
Date
2015-07-20
HUAWEI TECHNOLOGIES CO., LTD.
FAQs

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  • Page 1 HUAWEI Y6 (SCL-L21) Smartphone FAQs Issue Date 2015-07-20 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 3 HUAWEI SCL Smartphone FAQs Changed Version Change Description Date Author Section Finished the hotline FAQs for the SCL general 2015-07-20 versions. i/82...

  • Page 4: Table Of Contents

    HUAWEI SCL Smartphone FAQs Contents 1 Basics ............................... 8 1.1 Can I use 4G networks with my phone? ........................8 1.2 Color schemes ................................8 1.3 Selling points ................................8 1.4 Your phone at a glance ..............................9 1.5 Installation .................................. 10 1.5.1 How do I open the battery cover? ..........................
  • Page 5 HUAWEI SCL Smartphone FAQs 1.10 Multimedia messaging .............................. 26 1.10.1 How do I send a multimedia message? ........................26 1.10.2 What can I do if I can't send or receive multimedia messages? ................27 1.10.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? ..27 1.10.4 Where are the multimedia message attachments saved? ..................
  • Page 6 HUAWEI SCL Smartphone FAQs 1.15.5 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? ....37 1.16 Does my phone support FM radio? If yes, how do I save my favorite channels? ............. 37 1.17 Can I download themes to my phone? Does my phone support live wallpapers? ............
  • Page 7 HUAWEI SCL Smartphone FAQs 2.7.6 How do I switch to the stroke input method? ......................54 2.7.7 How do I disable key press vibration? ........................54 2.8 Internet access ................................55 2.8.1 How do I set a SIM card as the primary SIM card and the other as the secondary one? ......... 55 2.8.2 How do I clear my browser's cache and browsing history? ..................
  • Page 8 HUAWEI SCL Smartphone FAQs 2.13.3 What data can be backed up on my phone? ......................64 2.13.4 What data can be restored on my phone?....................... 64 2.13.5 Does my phone support cloud services? ........................ 64 2.13.6 Does my phone support cloud backup and restoration? ..................64 2.14 Manage apps ................................
  • Page 9 HUAWEI SCL Smartphone FAQs 3.13 Does my phone support 3D acceleration?......................... 73 3.14 How do I know whether my phone has been rooted? ....................73 3.15 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? ......................................

  • Page 10: Basics

    HUAWEI SCL Smartphone FAQs Basics 1.1 Can I use 4G networks with my phone? Yes if you are using the SCL/SCC-LXX. The SCL/SCC-LXX is a 4G phone while the SCL/SCC-UXX is a 3G phone. 1.2 Color schemes black 、white、golden（ ）...

  • Page 11: Your Phone At A Glance

    HUAWEI SCL Smartphone FAQs 1.4 Your phone at a glance Home: Touch to return to the home screen. Return: Touch to return to the previous screen or exit the current application. When you are entering text, touch to hide the onscreen keyboard.

  • Page 12: Installation

    HUAWEI SCL Smartphone FAQs 1.5 Installation 1.5.1 How do I open the battery cover? 1.5.2 How do I install a SIM/UIM card? Before you insert a micro-SIM card, power off the phone. When you are inserting a micro-SIM card, make sure the gold contact and beveled edge are facing the correct directions.

  • Page 13: How Do I Install A Microsd Card

    HUAWEI SCL Smartphone FAQs 1.5.3 How do I install a microSD card? 1.5.4 How do I install the battery? 1.5.5 How do I close the battery cover? 11/82...

  • Page 14: Home Screens

    HUAWEI SCL Smartphone FAQs 1.6 Home screens 1.6.1 How do I add or delete a home screen? To add or delete a home screen, pinch two fingers together on the home screen. Delete You can have nine home screens at most.

  • Page 15: How Does My Phone's Main Menu Look Like

    HUAWEI SCL Smartphone FAQs 1.6.2 How does my phone's main menu look like? 13/82...

  • Page 16: How Do I Edit The Main Menu

    HUAWEI SCL Smartphone FAQs 1.6.3 How do I edit the main menu? 1.6.4 How do I switch between 2D and 3D home screens? Your phone does not support 3D home screens. 1.6.5 How do I add a shortcut for an application to a home screen? On the home screen, touch and hold an empty spot.

  • Page 17: Contacts

    HUAWEI SCL Smartphone FAQs If the home screen doesn't have enough space, your phone will automatically create a home screen to the original's right and place the widget on the new home screen. 1.7 Contacts 1.7.1 How do I create a contact or assign a photo to a contact?
  • Page 18 HUAWEI SCL Smartphone FAQs Touch when the contact is already in your contacts list. Touch when the contact is not in your contacts list. Assigning a photo to a contact Note: You cannot assign photos to contacts saved to the SIM card.

  • Page 19: How Do I Import Or Export Contacts

    HUAWEI SCL Smartphone FAQs 1.7.2 How do I import or export contacts? On the home screen, touch Touch then Import/Export and choose an import or export mode. 17/82...
  • Page 20 HUAWEI SCL Smartphone FAQs 18/82...

  • Page 21: How Many Contacts Can My Phone Save

    HUAWEI SCL Smartphone FAQs 1.7.3 How many contacts can my phone save? You can save 2000 or more contacts in your phone's internal storage. How many contacts can the SIM card save depends on the SIM card. 1.7.4 How do I add a contact to a contact group?
  • Page 22 HUAWEI SCL Smartphone FAQs Method 2: In Contacts, touch Groups, choose a group, and touch Add members at the bottom of the screen to add the contact. 20/82...
  • Page 23 HUAWEI SCL Smartphone FAQs 21/82...

  • Page 24: Text Messaging

    Create a text message and touch the text field to bring up the onscreen keyboard. The default input method is Huawei Swype. Swipe down on the screen to open the status bar, touch , and select an input method.

  • Page 25: How Do I Forward A Message Or Send A Message To Multiple Recipients

    HUAWEI SCL Smartphone FAQs To delete one or more conversations: In Messaging, touch and hold the conversation you want to delete. Select more conversations to delete and touch Delete. To delete one or more text messages from a conversation: In Messaging, touch a conversation to display all the text messages in that conversation.
  • Page 26 HUAWEI SCL Smartphone FAQs How many text or multimedia messages can be saved to your phone depends on your phone's available storage space. 24/82...

  • Page 27: How Do I Set The Sms Center Number

    HUAWEI SCL Smartphone FAQs 1.8.6 How do I set the SMS center number? On the Messaging screen, touch and choose Settings from the displayed option menu. Choose Advanced > SMS center number, enter the SMS center number, and touch in the upper right corner.

  • Page 28: What Will My Phone Display When One Card Is Being Used For A Call And The Other Receives A Call

    1.9.3 What will my phone display when one card is being used for a call and the other receives a call? The SCL-L21/SCC-L21/SCL-U23/SCL-U31/SCC-U21 is a dual card single pass mobile phone. So when one card is being used for a call and the other receives a call, the calling party will hear a voice notification telling them that your phone cannot be reached for the moment.

  • Page 29: What Can I Do If I Can't Send Or Receive Multimedia Messages

    HUAWEI SCL Smartphone FAQs Touch and attach images, audio clips, or videos to the message. Touch Send. 1.10.2 What can I do if I can't send or receive multimedia messages?  Scenario: You may not be able to send a multimedia message when the network is experiencing difficulties or the signal reception is poor.

  • Page 30: Music

    HUAWEI SCL Smartphone FAQs 1.11 Music 1.11.1 How are my songs sorted? Albums: Songs are sorted by album. Artists: Songs are sorted by artist. All songs: Songs are sorted by name. Playlists: You can add songs to the playlists you have created.

  • Page 31: Where Are My Photos And Videos Saved By Default? Can I Change The Save Location

    HUAWEI SCL Smartphone FAQs The file is corrupted. The file is copyright-protected (for example, a .dcf file). Your phone does not have sufficient resources. Close some third-party applications, and try again. In some rare cases, unknown errors may occur in your phone's operating system or applications.

  • Page 32: What Photo Formats And Sizes Does My Phone Support

    HUAWEI SCL Smartphone FAQs 1.12.9 What photo formats and sizes does my phone support? The photo format of your phone is JPG by default. The size of a photo depends on the current image resolution and shooting mode. 1.13 Streaming media 1.13.1 Does the phone support flashlight?

  • Page 33: Bluetooth

    HUAWEI SCL Smartphone FAQs 1.14 Bluetooth 1.14.1 Does my phone support Bluetooth headsets? Yes. 1.14.2 Can I connect my phone to a Bluetooth USB keyboard or mouse? 1.14.3 What files can be transmitted using Bluetooth? Photos, audio clips, videos, web pages, and contacts can be transmitted using Bluetooth.
  • Page 34 HUAWEI SCL Smartphone FAQs To share a web page, open it, and touch Menu > Share page > Bluetooth. Go to Contacts. On the contacts list, touch a contact, and touch Share contacts > Bluetooth. 32/82...

  • Page 35: Why Can't My Phone Be Discovered By Other Bluetooth Devices

    HUAWEI SCL Smartphone FAQs 1.14.5 Why can't my phone be discovered by other Bluetooth devices?  Bluetooth has been turned off on your phone. Solution 1: Go to Settings and turn on Bluetooth. 33/82...
  • Page 36 HUAWEI SCL Smartphone FAQs Solution 2: Turn on Bluetooth from the notification panel. 34/82...
  • Page 37 HUAWEI SCL Smartphone FAQs  Bluetooth is turned on, but your phone is not set to be visible to other devices. Solution: Go to Settings and touch Bluetooth > Visibility.  The Bluetooth detection has timed out. Solution 1: Touch Settings > Bluetooth, turn off Visibility and turn it back on to recount the detection time.

  • Page 38: What Is Bluetooth's Working Range

    HUAWEI SCL Smartphone FAQs 1.14.6 What is Bluetooth's working range? The working range is 10 meters. 1.14.7 Why can't I pair my phone with other Bluetooth devices? Your phone supports various profiles, such as A2DP, HSP, HFP, PAN, HIDH, OPP, and PBAP.

  • Page 39: Gps Navigation

    HUAWEI SCL Smartphone FAQs Your phone supports Bluetooth games. The method for using this function varies depending on third-party games. The following is for general reference: Open the game and search for other Bluetooth-capable devices. Pair your phone with another device.

  • Page 40: Can I Download Themes To My Phone? Does My Phone Support Live Wallpapers

    HUAWEI SCL Smartphone FAQs 1.17 Can I download themes to my phone? Does my phone support live wallpapers? You cannot download themes to your phone, but your phone supports live wallpapers. 1.18 Does my phone support video calls or video chats? Your phone does not support video calls, but it comes with a front camera, and you can install third-party applications for video chats.

  • Page 41: Does My Phone Come With A Headset? What Line Order Does My Phone Support

    HUAWEI SCL Smartphone FAQs 1.21 Does my phone come with a headset? What line order does my phone support? Your phone's headset adopts the American line order, which is the mainstream line order in the industry. The headset comes with the hook button for you to answer or end a call as well as to start or stop playing music.

  • Page 42: Common Settings

    HUAWEI SCL Smartphone FAQs Common settings 2.1 Email 2.1.1 How do I configure email settings?  Adding an email account On the home screen, touch Email > Account setup. An email account can be configured automatically or manually. Manual setup 1 On the Account setup screen, enter your email account name and password.
  • Page 43 HUAWEI SCL Smartphone FAQs 4 Touch Next to configure the outgoing server settings. 41/82...
  • Page 44 HUAWEI SCL Smartphone FAQs 5 Touch Next to configure the email receiving settings, such as the inbox checking frequency. 42/82...
  • Page 45 HUAWEI SCL Smartphone FAQs 6 Touch Next to name the account and enter your name. Touch Done to log in to your email and then access the inbox of the email account. 43/82...
  • Page 46 HUAWEI SCL Smartphone FAQs Auto setup: You can automatically set up your email account for certain email service providers only when the email settings have been preconfigured on your phone. To automatically set up an email account, do as follows: 1 On the Account setup screen, enter your email account name and password.

  • Page 47: Can I View Emails When No Internet Connection Is Available On My Phone

    HUAWEI SCL Smartphone FAQs 2.1.2 Can I view emails when no Internet connection is available on my phone? Yes but only if the emails have been downloaded to your phone. 2.1.3 How do I log in to my Gmail account? Go to Gmail.
  • Page 48 HUAWEI SCL Smartphone FAQs Turn on Wi-Fi to search for Wi-Fi networks in range. If Wi-Fi is turned on, your phone automatically searches for available Wi-Fi networks. Touch the desired network. In the displayed dialog box, enter the password for the Wi-Fi network and touch Connect.

  • Page 49: What Wi-Fi Protocols Does My Phone Support

    HUAWEI SCL Smartphone FAQs 2.2.2 What Wi-Fi protocols does my phone support? Your phone supports 802.11b/g/n. 2.2.3 Sometimes I cannot open web pages over a Wi-Fi connection. Why? Possible causes are as follows:  The x digital subscriber line (xDSL) connection failed. If the hotspot (such as a wireless router) your phone connects to accesses the Internet through xDSL and the xDSL connection fails, the Internet connection is unavailable.

  • Page 50: How Do I Know Whether My Phone Is Using Its Mobile Data Connection Or A Wi-Fi Connection To Access The Internet

    HUAWEI SCL Smartphone FAQs 2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet? The Wi-Fi connection is always used first whenever it is successfully set up. If displayed in the upper right corner of the screen, that means you are using a Wi-Fi connection to access the Internet.
  • Page 51 HUAWEI SCL Smartphone FAQs After a device connects to your phone over Wi-Fi, you can access the Internet from that device using your phone's mobile data connection. To set the hotspot name and encryption mode, choose Settings > Wireless & networks >...

  • Page 52: How Do I Connect My Phone To A Wi-Fi Hotspot With A Static Ip Address To Access The Internet

    HUAWEI SCL Smartphone FAQs 2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? Touch Settings > Wireless & networks > Wi-Fi. On the Wi-Fi screen, touch a hotspot. In the displayed dialog box, select Modify network then Show advanced options.
  • Page 53 HUAWEI SCL Smartphone FAQs 51/82...
  • Page 54 HUAWEI SCL Smartphone FAQs When your phone uses DHCP to access the Internet through Wi-Fi, it must wait for the router to assign it a dynamic IP address, which takes time. By specifying a static IP address for your phone, this issue is resolved.

  • Page 55: How Do I Set My Phone To Work As A Modem And Provide Internet Access For Computers

    HUAWEI SCL Smartphone FAQs 2.5 How do I set my phone to work as a modem and provide Internet access for computers? On the home screen, touch Settings. Under Wireless & networks, touch More > Tethering & portable hotspot. Touch USB tethering.

  • Page 56: How Do I Disable Touch Sounds

    To turn off key press vibration, do as follows: On the home screen, touch Settings. Touch Sound > Vibrate on touch. Go back to Settings. Touch Language & input, then Huawei Swype > Settings and turn off Vibrate on keypress.

  • Page 57: Internet Access

    HUAWEI SCL Smartphone FAQs 2.8 Internet access 2.8.1 How do I set a SIM card as the primary SIM card and the other as the secondary one? By default, SIM card 1 is the primary card and SIM card 2 is the secondary card. You can set the primary and secondary cards yourself.

  • Page 58: What Can I Do If My Phone Fails To Access The Internet

    HUAWEI SCL Smartphone FAQs 2.8.9 What can I do if my phone fails to access the Internet? Insert a SIM card into your phone. Your phone will automatically configure the APN settings. To view the APN settings, go to Settings > Wireless & networks > More > Mobile networks >...

  • Page 59: How Do I Configure The Vpn Parameters

    HUAWEI SCL Smartphone FAQs 2.8.13 How do I configure the VPN parameters? Go to Settings > Wireless & networks > More… > VPN. If the "You must set a lock screen, PIN, or password before you can use credential storage." message is displayed, set a lock screen pattern, PIN, or password before adding a VPN network.

  • Page 60: Screen Lock

    HUAWEI SCL Smartphone FAQs 2.9 Screen lock 2.9.1 How do I set a screen unlock PIN? Go to Settings > Security > Card 1 lock/Card 2 lock > SIM lock. Turn on SIM lock and enter a PIN from the dialog box.

  • Page 61: Alarm

    HUAWEI SCL Smartphone FAQs 2.10 Alarm 2.10.1 How do I add or remove an alarm? On the home screen, go to Clock. Touch in the lower left corner. To set the alarm time, touch Time. To set the alarm to repeat on certain days, select the desired intervals under Repeat.

  • Page 62: How Do I Install, Manage, And Uninstall Applications

    HUAWEI SCL Smartphone FAQs 2.11.4 How do I install, manage, and uninstall applications?  Installing applications Before installing, managing, or uninstalling applications: Go to Settings and touch Security. On the displayed screen, select Unknown sources. Method 1: Go to App Center, download the application you want to install, and follow the onscreen instructions to install it.

  • Page 63: What Can I Do If I Can't Install An Application

    HUAWEI SCL Smartphone FAQs  Uninstalling applications On the home screen, go to Settings. Touch Manage apps, select the application you want to uninstall, and touch Uninstall. 2.11.5 What can I do if I can't install an application? Cause 1: Your phone's storage space is insufficient. If this happens, uninstall some applications that you no longer use or delete some files from Files.

  • Page 64: Does My Phone Support Photo Shooting Using Remote Control? If Yes, How Do I Download And Install The Application That Supports Such A Function

    HUAWEI SCL Smartphone FAQs Cause 2: The application may not be compatible with your phone system version. Your phone is running Android 5.1. 2.11.6 Does my phone support photo shooting using remote control? If yes, how do I download and install the application that supports such a function? No.
  • Page 65 HUAWEI SCL Smartphone FAQs  Restoration Select a backup file, enter the password, and touch OK. Then select Contacts and touch Restore. 63/82...

  • Page 66: Can I Back Up My Contact Groups

    HUAWEI SCL Smartphone FAQs 2.13.2 Can I back up my contact groups? Yes. 2.13.3 What data can be backed up on my phone? You can back up your contacts, messages, calendar events, and applications. 2.13.4 What data can be restored on my phone? You can restore your contacts, messages, calendar events, and applications.

  • Page 67: What Does The Manage Apps Screen Look Like

    HUAWEI SCL Smartphone FAQs 2.14.3 What does the Manage apps screen look like?  In the upper part, you can switch between the following four tabs: All, Running, On SD card, and Downloaded.  In the middle part, you can see a list of applications.
  • Page 68 HUAWEI SCL Smartphone FAQs  Touch an application, on the displayed screen, you can perform operations on the application, including Force stop, Disable, Clear data, and Clear cache. 66/82...

  • Page 69: Does My Phone Come With Security Guard

    HUAWEI SCL Smartphone FAQs 2.15 Does my phone come with Security Guard? 2.16 Does my phone support the blacklist function of Security Guard? 2.17 How do I configure the weather settings? On the home screen, go to Widget. Touch Weather to access it.

  • Page 70: Can I Synchronize My Phone's Date And Time With The Network

    HUAWEI SCL Smartphone FAQs 10. Background process limit: Limit the number of background processes. 11. Show all ANRs: Show the "App Not Responding" dialog box for background applications. 2.19 Can I synchronize my phone's date and time with the network? Yes.

  • Page 71: How Do I Turn On Or Off Airplane Mode

    HUAWEI SCL Smartphone FAQs 2.24 How do I turn on or off airplane mode? On the home screen, go to Settings. Under Wireless & networks, touch More. Then turn on or off Airplane mode. In airplane mode, your mobile network will be unavailable.

  • Page 72: How Does The Status Indicator Work

    HUAWEI SCL Smartphone FAQs 2.31 How does the status indicator work? Blinking: There are unread messages or missed calls. On: The phone is connected to a USB cable to a charger. Red: The battery level is low. Orange: The battery level is medium.

  • Page 73: Others

    HUAWEI SCL Smartphone FAQs Others 3.1 Does my phone support the quick calling function when the screen is turned off? 3.2 Does my phone support multi-screen interaction? 3.3 Does the phone support scheduled power-on and power-off? 3.4 Does the GPU support mainstream games? Yes.

  • Page 74: How Long Does The Battery Stand If I Keep Using A Certain Function

    HUAWEI SCL Smartphone FAQs  Turn off the mobile network by disabling Mobile data always on under Settings > More > Mobile networks.  Turn off GPS by disabling Access my location under Settings > Location access. 3.6 How long does the battery stand if I keep using a...

  • Page 75: How Do I Enter Recovery Mode And Restore My Phone To Its Factory Settings

    To check whether your phone has been rooted, it is recommended that you take your phone to a Huawei's service center where professional tools are provided. Connect your phone to a computer. On the computer, run adb shell. If $ is displayed, the phone has not been rooted.

  • Page 76: Can I Remove The Battery? Will Configuring My Phone To Automatically Set The Date And Time Generate Data Traffic

    HUAWEI SCL Smartphone FAQs 3.15 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? If your phone obtains the date and time from your operator's network when it powers on and registers with the network, it does not use an Internet connection to synchronize date and time, and no data traffic will be generated.

  • Page 77: Does My Phone Support App2Sd? How Do I Move An Installed Application To The Microsd Card

    HUAWEI SCL Smartphone FAQs 3.21 Does my phone support App2SD? How do I move an installed application to the microSD card? Yes. To move an installed application to the microSD card, go to Manage apps and touch the application then Move to SD card.
  • Page 78 HUAWEI SCL Smartphone FAQs ROM partitions (a phone ROM is similar to a hard disk on a computer) 8 GB Partition Size Description Query method settings. Partition reserved for HOTA About 512 MB This partition is reserved Cannot be queried updates for HOTA updates.
  • Page 79 Partition sizes vary according to the product customized version. The SCL-L21/SCC-L21/SCL-U23/SCC-U21 has an 8 GB ROM and 2 GB RAM. Except for the part that is occupied by the system, it has an available RAM of at least 1.3 GB.

  • Page 80: How Do I Check The Available Storage Space In My Phone Storage And Microsd Card

    HUAWEI SCL Smartphone FAQs ROM partitions (a phone ROM is similar to a hard disk on a computer) 8 GB Partition Size Description Query method you install. Others About 850 MB This partition includes: Cannot be queried Space occupied by file...

  • Page 81: My Phone Can Stand By Normally, But The Screen Cannot Be Turned On. What Can I Do

    HUAWEI SCL Smartphone FAQs 3.24 My phone can stand by normally, but the screen cannot be turned on. What can I do? Press and hold the power button (for less than 30s) until your phone vibrates or displays a low battery level icon.

  • Page 82: Why Does My Phone Receive No Signal After I Activated The Function Of Enabling Only 4G Data Service

    HUAWEI SCL Smartphone FAQs 3.27 Why does my phone receive no signal after I activated the function of enabling only 4G data service? This issue is not applicable to versions outside China. This issue is found in the China Telecom version only.

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