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Troubleshooting
Symptom
Panasonic Document
Management System menu
is remained in the Programs
menu even if Panasonic-
DMS is uninstalled.
The USB driver or printer
driver does not work properly
immediately after the
installation of the software.
The computer does not
recognize the electronic
board.
■ Meanings of error codes
The following table describes the meaning of each of the symbols which may flash in the Multi-Copy/Error
Indicator.
Indication
(Error)
(Screen)
(Paper)
(Cut)
(Scanner Failure)
If other indications such as "
24
The old Panasonic-DMS is not uninstalled if the old version of the
Panasonic-DMS has been installed before installing the new one.
Uninstall the old Panasonic-DMS from the Add / Remove
Programs of the Control Panel. (Refer to "Removing Drivers /
Board Image Capture / Quick Image Navigator" on page 16 and
remove Panasonic-DMS instead of Panasonic UB5-7 Driver.)
The Panaboard has not been registered in [Control Panel]–[Scanners
and Cameras] and [Printers].
Run "UB5-7\Uninstall\UB5-7Uninst.exe" in the CD-ROM to
uninstall the drivers from the computer. Then, install the drivers.
Check that the electronic board is in the condition that enables
operation or that the USB cable is connected properly.
The electronic board is connected via a USB hub.
Do not connect via a USB hub.
Cause
Data transfer error
The screen will not move.
No paper
The printer door is not closed securely.
Printer can not cut the paper.
The scanner or screen is in strong
sunlight or strong lighting.
" appear, call your dealer.
Care and Remedy
Remedy
Connect the USB cable securely.
Turn off the power and slowly move the
screen by hand.
Load the copy paper roll.
Close the printer door securely.
Open the printer door and clear the
jammed paper.
Change the direction of the screen or
block the light.
See
Page
16
15
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See
Page
14
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10
10
13
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