Troubleshooting - Turtle Beach EAR FORCE PX24 User Manual

Troubleshooting Tips
No Sound
Possible cause
Low Battery
Master Volume turned down
Loose connection
Voice Chat Issues
Possible cause
Incorrect Setup (PC)
Incorrect Program Settings (PC)
Mic Muted
Incorrect Setup (PS4)
Incorrect Setup (Xbox One)
If your issue is not resolved by these steps, please visit turtlebeach.com/support
Solution
Turn the Ear Force SuperAmp into the "Off" position, this
should bypass the battery. If you can hear audio in this
position then charge your Ear Force SuperAmp before
switching it "On".
Confirm that your Master Volume Setting is turned up.
1. Press the Function Select button until the LED below the
Master Volume control is lit
2. Turn the Level Adjust control counter-clockwise
Make sure the PX24 Headset is fully inserted into the Ear
Force Super Amp. Also make sure the Super Amp is fully
inserted into the audio source.
Solution
Confirm that your Headset/Mic is selected as the default
audio device in the Windows Playback/Recording Devices
Tabs.
Some programs have their own audio settings, if you
encounter trouble with chat only in a certain program check
that you are configured correctly.
Press the Mic Button on the Ear Force SuperAmp.
Check all of your settings are correct (pg 9)
Check all of your settings are correct (pg 10)
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