Alcatel-Lucent 8018 User Manual
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Alcatel-Lucent 8018 User Manual

Alcatel-Lucent 8018 User Manual

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OmniPCX Office
Rich Communication Edition
8018 DeskPhone
User Manual
8AL90331ENAAed01-1617

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Summary of Contents for Alcatel-Lucent 8018

  • Page 1 OmniPCX Office Rich Communication Edition 8018 DeskPhone User Manual 8AL90331ENAAed01-1617...
  • Page 2 Thank you for choosing our DeskPhone. We hope it will give you entire satisfaction. This model offers enhanced ergonomical features for more effective communication. This manual describes the services offered by the 8018 DeskPhone connected to an OmniPCX Office RCE system.

  • Page 3: Table Of Contents

    8018 DeskPhone 1 GETTING TO KNOW YOUR TELEPHONE.................... 6 1.1 8018 D ............................6 HONE 1.2 D ........................6 ESCRIPTION OF THE CONNECTORS 1.3 W ............................7 ELCOME SCREENS 1.4 N .............................. 7 AVIGATION 1.5 C ....................... 8 HANGING OR UPDATING THE PHONE LABEL 1.6 S...
  • Page 4 8018 DeskPhone 4 'MEET ME ' CONFERENCE ......................... 25 4.1 I ....................... 25 NITIATE A EET ME CONFERENCE 4.2 J ........................25 OIN A EET ME CONFERENCE 5 SHARING ............................... 26 5.1 R ......................26 ECEIVING SUPERVISED CALL RINGING 5.2 A ........................
  • Page 5 8018 DeskPhone 8 PROGRAMMING YOUR TELEPHONE ....................36 8.1 I ........................ 36 NITIALIZING YOUR VOICE MAILBOX 8.2 C ......................36 USTOMIZING YOUR VOICE GREETING 8.3 M ........................ 36 ODIFYING YOUR PERSONAL CODE 8.4 A ........................ 37 DJUSTING THE AUDIO FUNCTIONS 8.5 A...

  • Page 6: 8018 Deskphone

    8018 DeskPhone 1 Getting to know your telephone 1.1 8018 DeskPhone  Flashing green: Arrival of a new call /  Monochrome graphical screen Appointment alarm. with backlit (128x64 pixels).  6 dedicated functions keys. Handset Navigation  3 preprogrammed keys with Led and paper icon: Alpha- numeric key, F1, F2.

  • Page 7: Welcome Screens

    8018 DeskPhone 1.3 Welcome screens You can access all of your phone's features from these screens. The default display has three pages that you can access by selecting the corresponding tab at the top of the screen with the navigation keys.

  • Page 8: Changing Or Updating The Phone Label

    8018 DeskPhone 1.5 Changing or updating the phone label Removing the phone label  Lift the protective cover at the notch and slide it up to take it out of its housing.  Remove the phone label in the same way.

  • Page 9: Features Keys

    Call back one of the last 8 numbers dialed (long press). 1.8 Preprogrammed keys The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case, the icon of the feature is printed on the paper. Use the feature by pressing the corresponding key.

  • Page 10: Call Management Screen

    8018 DeskPhone  Enter alphabetic characters. The number pad keys have letters that you can display by successive presses. The number is the last character in the series. Some special characters can be displayed by successively pressing the key: : % $ / ~ & ( )

  • Page 11: Using Your Telephone

    8018 DeskPhone 2 Using your telephone 2.1 Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages. When there is a new event (new log, new instant message or new voice message) the message key blinks blue.

  • Page 12: Consulting The Call Log

    8018 DeskPhone Deleting When consulting an event (call log, instant message or voice message), you can delete the event once you have consulted it. However, you can choose to delete all events in one go.  Press the associated softkey.

  • Page 13: Making A Call

    8018 DeskPhone Consulting all calls  Using the left/right navigator key, select the 'All' tab. All calls are displayed with an icon giving information on the type of call. Answered outgoing calls Answered incoming calls Unanswered outgoing calls Unanswered incoming calls ...

  • Page 14: Receiving A Call

    8018 DeskPhone 2.4 Receiving a call Use one of the following:  Lift the receiver.  Hands free.  Press the key next to the incoming call icon. 2.5 Using the telephone in 'Hands free' mode Terminal idle:  Press and release. Dial the number you want to call.

  • Page 15: Calling A Contact Using The Search By Name Feature

    8018 DeskPhone 2.7 Calling a contact using the search by name feature You can call a contact using the search by name feature. This feature enables you to call a contact directly on their company phone or call them on another phone using their contact card.

  • Page 16: Filtering Calls Using The Voice Mailbox

    8018 DeskPhone 2.9 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. Activating call screening  Voice mail filtering programmed key.

  • Page 17: Receiving Intercom Calls

    8018 DeskPhone 2.13 Receiving intercom calls You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. To activate-Terminal idle: ...

  • Page 18: Sending An Instant Message To A Contact

    8018 DeskPhone 2.16 Sending an instant message to a contact 123<>abc Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard. You can send an instant message to a contact by entering either their phone number or their name.

  • Page 19: Answering With An Instant Message

    8018 DeskPhone 2.17 Answering with an instant message 123<>abc Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard. You can send instant messages to your contacts when you have received an instant message or a voicemail or you can send instant messages when consulting the call log.

  • Page 20: Consulting Instant Messages

    8018 DeskPhone 2.18 Consulting instant messages You are notified of a new event when the message key is flashing.  Access the messaging portal (Enter your password if required).  Select the instant message feature by pressing the associated softkey.

  • Page 21: During A Conversation

    8018 DeskPhone 3 During a conversation 3.1 Making a second call during a conversation During a conversation. Use one of the following:  Dial directly the number for your call.  Name of second caller.  New call Number of second caller.

  • Page 22: Answering A Second Call During A Conversation

    8018 DeskPhone 3.2 Answering a second call during a conversation  During a conversation, another person is trying to call you. The name or number of the caller is displayed for a few seconds.  Use one of the following methods to answer the displayed call.

  • Page 23: Transfer A Call To A Voice Mail

    8018 DeskPhone 3.5 Transfer a call to a voice mail During the call, you want to transfer your caller to the voice mailbox of another caller.  TrfVMU  Number of second caller. 3.6 Three-way conference with internal and/or external callers (conference) ...

  • Page 24: Placing An Outside Call On Hold (Parking)

    8018 DeskPhone 3.8 Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone:  During a conversation.  Park To recover the parked call:  Reach the 'Menu' page.

  • Page 25: 'Meet Me ' Conference

    8018 DeskPhone 4 'Meet me ' conference The 'Meet me ' function is used to set up a conference with a maximum of 6 persons: the 'master ' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.

  • Page 26: Sharing

    8018 DeskPhone 5 Sharing 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number:  Supervised call ringing programmed key.  Same key to cancel. The programmed key is generally created by the administrator during system configuration. You can program the key with the corresponding code managed by the administrator.

  • Page 27: Hunting Groups

    8018 DeskPhone Outside calls to the operator will ring on your telephone and you can answer the call:  Operator help programmed key.  Your telephone will ring at the same time as the switchboard.  Same key to cancel.

  • Page 28: Calling A Caller On His/Her Loudspeaker

    8018 DeskPhone 5.8 Calling a caller on his/her loudspeaker Your internal caller does not answer. If authorised, you can remotely activate your caller's phone:  Your caller does not reply.  Interphony You are connected to the loudspeaker on your caller's phone (if he/she has the hands free function).

  • Page 29: Broadcasting A Message On The Loudspeakers Of A Station Group

    8018 DeskPhone 5.11 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group:  Off hook.  Number of broadcast group Speak, you have 20 seconds.

  • Page 30: Keep In Touch

    8018 DeskPhone 6 Keep in touch 6.1 Selecting calls to be forwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all.   Ext/Int Select the type of Out/Int call type of call forwarded is displayed.

  • Page 31: Activatedisable The Personal Assistant

    8018 DeskPhone Display name of sender, with date, time and ranking of message.  Play Listen to message.  Clear Erase message.  Call Call back sender of message.  Sendcopy Copy message.  SendIM Send an instant message. Acknowledge all new voice messages Once you start listening to a voice message, the message is automatically acknowledged.However,...

  • Page 32: Forwarding Your Calls From The Receiving Terminal ('Follow Me')

    8018 DeskPhone 6.8 Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location: Use the 'Follow me' function.   Followme  Dial your extension number Forward is acknowledged. If you have a key programmed with this feature, you can access the feature directly.

  • Page 33: Do Not Disturb

    8018 DeskPhone 6.13 Do not disturb You can make your terminal temporarily unavailable for all calls.   Forward is acknowledged. Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.

  • Page 34: Consulting Written Messages

    8018 DeskPhone Sending a new message  NewMsg  Write your message.  6.15 Consulting written messages The light indicates that messages have been received.  Number of messages received.  ReadTxtMsg Displays the sender's message on the screen. ...

  • Page 35: Managing Your Charges

    8018 DeskPhone 7 Managing your charges 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers.  Reach the 'Menu' page.  Settings My services Consultation Additional services Business account code ...

  • Page 36: Programming Your Telephone

    8018 DeskPhone 8 Programming your telephone 8.1 Initializing your voice mailbox  Light flashes.   Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone.

  • Page 37: Adjusting The Audio Functions

    8018 DeskPhone 8.4 Adjusting the audio functions  Reach the 'Menu' page.  Settings Phone Ringing Choose the tune  Int. Melody/Ext. Melody The tune must be chosen for external and internal calls.  Select the melody of your choice (16 tunes).

  • Page 38: Adjusting The Contrast Of The Display

    8018 DeskPhone 8.5 Adjusting the contrast of the display  Reach the 'Menu' page.  Settings Phone Contrast  Screen Keys Increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys.

  • Page 39: Modify The Programmed Key

    8018 DeskPhone 8.10 Modify the programmed key  Reach the 'Menu' page.  Settings Keys Modify a programmed direct call keys (programmed keys with Leds and F1/F2 keys)  Select the programmed key to modify.  Enter the name. ...

  • Page 40: Programming An Appointment Reminder

    8018 DeskPhone 8.12 Programming an appointment reminder You can set the time of a temporary reminder (one within 24 hours) or a permanent reminder (every day at the same time).  Reach the 'Menu' page.  Appointmt  Enter time of appointment.

  • Page 41: Activating/Deactivating 'Forced Headset' Mode

    8018 DeskPhone 8.15 Activating/Deactivating 'Forced headset' mode  Reach the 'Menu' page.  Settings Phone FcedHead  ON/OFF activating/deactivating forced headset. 8.16 Installing a USB accessory (Headset, Handsfree, Loudspeaker)  Connect the accessory to the USB connector.  When you plug the accessory in the USB port, the USB accessory is automatically detected. If necessary, you can also select the accessory type in the audio settings: ...

  • Page 42: Acd: Agent Set/ Supervisor Station

    8018 DeskPhone 9 ACD: Agent set/ Supervisor station 9.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (login) – Agent set  Select the ACD application.

  • Page 43: The Four Operating Statuses Of The Agent Set

    8018 DeskPhone 9.4 The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are:  Onduty In service, the agent is ready to receive calls.

  • Page 44: Supervisor Station

    8018 DeskPhone 9.9 Supervisor station  A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on a Deskphone. A supervisor can also perform the agent function from the same set.

  • Page 45: Guarantee And Clauses

    8018 DeskPhone 10 Guarantee and clauses 10.1 Safety Instructions  Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.  Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least.

  • Page 46: Regulatory Statements

    8018 DeskPhone 10.2 Regulatory Statements Marking This equipment is in compliance with the essential requirements of Radio Equipment Directive (RED) 2014/53/EU and with Directive 2011/65/UE (ROHS). The Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France ebg_global_supportcenter@al-enterprise.com...
  • Page 47 Turn down the volume / Lower the contrast. Preprogrammed keys  The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case, the icon of the feature is printed on the paper. Use the feature by ...
  • Page 48 Answering a second call during a  Cancelfwd. conversation  Press the key associated with the incoming call. Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: http://www.al-enterprise.com. Alcatel-Lucent copyright © 2016...

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