Samsung 6 SERIES User Manual page 46

Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting lips apply,
please visit Samsung.com or contact the Samsung call center at 1-80o-SAMSUNG (726-7864).
Problem
.
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Possible Solution
Poor picture Try another channeL! Adjust the antenna.! Check all wire connections.
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Poor sound quality
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Try another channeLl Adjust the antenna.
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No picture or sound.
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Try another channeLl Press the SOURCE button. I
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Make sure the
TV is plugged in. I Check the antenna connections.
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----.
No sound or sound is too low at maximum
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First. check the volume of units connected to your TV (digital broadcasting
volume.
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receiver, DVD, cable broadcasting receiver, VCR, etc.). Then, adjust the
TV
volume accordingly
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Picture rolls vertically. Check all wire connections.
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There is a problem with the picture , Run the Picture test In the Self diagnostic menu.
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There Is a problem with the sound Run the Sound test in the Self diagnostic menu
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The TV operates erratically. , Unplug the TV for 30 seconds, then try operating it again.
.
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The TV won't turn on.
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Make sure the wall outlet Is working.
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Remote control malfunctions , Replace the remote control batteries.
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Clean the upper edge of the remote control (transmission window).
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Check the battery terminals.
.
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'Check signal cable' message. ' Ensure that the signal cable is firmly connected to the PC source.
.
_-
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'Not Supported Mode' message. Check the maximum resolution and connected device's Video frequency.
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Digital broadcasting screen problem.
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Please check the digital signal strength and input antenna.
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The image is too light or too dark,
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Adjust the Brightness and Contrast. I Adjust the Fine tuning.
.
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Black bars on the screen.
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Make sure the broadcast you're receiving
IS
High Definition (HD).
, HD channels sometimes broadcast Standard Definition (SO) programming, Which
, can cause black bars.
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Set your cable/satellite box to stretch or widescreen mode to eliminate the bars.
.
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Picture has a Red/Green or Pink tint.
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Make sure the Component cables are connected to the correct jacks.
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Closed Captioning not working.
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If you are using a Cable/Satellite box, you must set Closed Captioning on the box,
1
not your TV.
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Snowy picture, Your cable box may need a firmware upgrade. Please contact your Cable
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company.
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Ghosting on piclure
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This is sometimes caused by compatibility issues with your cable box.
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Try connecting Component cables instead.
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Horizontal bars appear to flicker, jitter or
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Adjust the Coarse tuning and then adjust the Fine tuning.
shimmer on the image.
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----------_.
Vertical bars appear to nicker, jitter or
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Adjust the Coarse tUning and then adjust the Fine tuning.
shimmer on the Image.
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Screen is black and power indicator light
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On your computer check: Power, Signal Cable.
blinks steadily. The
TV
is using its power management system.
1
Move the compute(s mouse or press any key on the keyboard.
.
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Image is not centered on the screen.
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Adjust the horizontal and vertical position.
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The screen position must be adjusted on the output source (i.e. STB) with a
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digital signal.
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The picture appears distorted in the
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If ·Screen Fit" is selected with some external devices, the picture may appear
comer of the screen.
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distorted in the corner of the screen. This symptom is caused by the external
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devices, not TV.
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The 'Resets all settings to the default
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This appears when you press and hold the EXIT button for a while. The product
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