HPE ProLiant XL230a Gen9 User Manual
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HPE ProLiant XL230a Gen9 User Manual

HPE ProLiant XL230a Gen9 User Manual

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HPE ProLiant XL230a Gen9 Server

User Guide

Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 752036-005R
November 2015
Edition: 6

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  • Page 1: User Guide

    HPE ProLiant XL230a Gen9 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2014, 2015 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Installing a non-hot-plug drive ........................29 I/O module riser options ............................30 Dual FlexibleLOM riser options ........................30 PCIe/FlexibleLOM riser options ........................32 HPE Ethernet Dual 1Gb 1-port 364i Adapter option ..................36 Memory options ..............................38 HPE SmartMemory............................39 Memory subsystem architecture........................39...
  • Page 4 Software and firmware..........................72 Operating System Version Support ......................72 Version control............................. 72 HPE Operating systems and virtualization software support for ProLiant servers ........72 Hewlett Packard Enterprise Technology Service Portfolio ................73 Change control and proactive notification ....................73 Troubleshooting ...........................
  • Page 5 Battery replacement ..........................75 Warranty and regulatory information ....................76 Warranty information .............................. 76 Regulatory information ............................76 Safety and regulatory compliance ....................... 76 Belarus Kazakhstan Russia marking ......................76 Turkey RoHS material content declaration ....................77 Ukraine RoHS material content declaration ....................77 Electrostatic discharge .........................

  • Page 6: Component Identification

    Component identification Front panel components Item Description Drive bay* Drive bay* SUV connector Drive bay* Drive bay* Server tray release lever Server tray release latch Serial label pull tab *For more information about drive bay numbering, see "Drive numbering (on page 10)." Component identification 6...

  • Page 7: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status UID button/LED* Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated NIC status LED* Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity...

  • Page 8: System Board Components

    3 flashes Memory 4 flashes Riser board PCIe slots 5 flashes FlexibleLOM 6 flashes Removable HPE Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes Power supply For more information, see "Front panel LEDs and buttons."...

  • Page 9: Dimm Slot Locations

    Item Description Backplane power connector Backplane power connector* Front panel LED board cable connector *This connector is required only on the 6-GB drive backplane configuration. DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the alpha assignments for population order, and the slot numbers designate the DIMM slot ID for spare replacement.

  • Page 10: Drive Numbering

    To access the redundant ROM, set S1, S5, and S6 to on. When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information.

  • Page 11: Hot-Plug Drive Numbering (Dual 6G Drive Backplanes)

    Hot-plug drive numbering (dual 6G drive backplanes) Item Description Drive box 1, drive bay 1 Drive box 1, drive bay 2 Drive box 2, drive bay 1 Drive box 2, drive bay 2 Component identification 11...

  • Page 12: Non-Hot-Plug Drive Numbering

    Non-hot-plug drive numbering Item Description Drive bay 1 Drive bay 2 Drive bay 3 Drive bay 4 Hot-plug drive LED definitions Item Status Definition The drive is being identified by a host application. Locate Solid blue Flashing blue The drive carrier firmware is being updated or requires an update.

  • Page 13: I/O Module Bay Numbering

    I/O modules are specific to each server and are installed in the rear of the chassis. The chassis has ten I/O module bays located in the rear of the chassis. For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Component identification 13...

  • Page 14: I/O Module Slot Definitions

    I/O module slot definitions Item Dual FlexibleLOM I/O module PCIe/FlexibleLOM I/O slot description module slot description FlexibleLOM 1 — PCIe3 x16 (16, FlexibleLOM — PCIe3 x8 (8, 4, 8, 4, 2, 1) 2, 1) FlexibleLOM 2 — PCIe3 x8 (8, 4, PCIe LP —...

  • Page 15: Operations

    Operations Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.

  • Page 16: Remove The Hot-Plug Drive

    Remove the hot-plug drive Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page 12). Back up all data on the drive. Remove the drive. Remove a non-hot-plug drive Remove the component as indicated. Remove the server CAUTION: To prevent improper cooling and thermal damage, operate servers only when the open side of the server is enclosed by either another server, a divider, or the chassis wall.

  • Page 17: Install The Service Tray

    IMPORTANT: When removing a server from an even numbered bay that remains unoccupied by another server for an extended period of time, the performance of the server installed in the bay to the immediate left may be impacted. Power down the server (on page 15). Disconnect all peripheral cables from the server.

  • Page 18: Install The Server

    Install the component as indicated. Install the server CAUTION: To prevent improper cooling and thermal damage, operate servers only when the open side of the server is enclosed by either another server, a divider, or the chassis wall. When installing servers in the chassis, observe the following guidelines to ensure proper air flow: •...

  • Page 19: Remove A Server Blank

    Install the server. When seated properly, the server will be flush with the front of the chassis and the release lever will close completely without resistance. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.

  • Page 20: Install A Server Blank

    Install a server blank CAUTION: To prevent improper cooling and thermal damage, operate servers only when the open side of the server is enclosed by either another server, a divider, or the chassis wall. CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank.

  • Page 21: Install The Processor Air Baffle

    Remove the processor air baffle. Install the processor air baffle Install the processor air baffle. IMPORTANT: If the DIMM latches are not fully closed, the baffle will not sit properly. Install the server into the chassis ("Install the server" on page 18). Connect all peripheral cables to the server.

  • Page 22: Remove The Pcie Riser Board Assembly

    Remove the PCIe riser board assembly Power down the server (on page 15). Disconnect all peripheral cables from the server. Remove the server (on page 16). Place the server on a flat, level work surface. Remove the PCIe riser board assembly. Disconnect all cables connected to existing expansion boards.

  • Page 23: Remove The Drive Cage Assembly

    Install the PCIe riser board assembly. Install the server into the chassis ("Install the server" on page 18). Connect all peripheral cables to the server. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
  • Page 24 12 GB backplane 6 GB backplanes (one for each drive box) Operations 24...
  • Page 25 Disconnect the front panel LED board assembly cables. Remove all drives. Remove the drive cage assembly. Operations 25...

  • Page 26: Setup

    27). Installing the chassis into a rack To install the chassis into a rack, see the HPE Apollo a6000 Chassis Setup and Installation Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/Apollo_6000/docs). For more information, see the instructions included with the rail kit.

  • Page 27: Powering Up The Chassis

    Connect the AC or DC power cables, depending on the power configuration. When the circuit breakers are powered, the chassis and HPE Advanced Power Manager have power. By default, each installed component also powers up. Examine the Advanced Power Manager for any errors which may prevent installed components from powering up.

  • Page 28: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 29: Installing A Non-Hot-Plug Drive

    Prepare the drive. Install the drive. Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page 12). Installing a non-hot-plug drive Remove the drive blank. Hardware options installation 29...

  • Page 30: I/O Module Riser Options

    Install the non-hot-plug drive. I/O module riser options I/O modules are specific to each server and are installed in the rear of the chassis. This HPE ProLiant XL230a Gen9 Server supports the following I/O module riser options: • Dual FlexibleLOM riser options — The Dual FlexibleLOM riser supports up to two FlexibleLOM options.
  • Page 31 Remove the I/O module. Remove the support arm from the I/O module. Hardware options installation 31...

  • Page 32: Pcie/Flexiblelom Riser Options

    I/O modules are specific to each server and are installed in the rear of the chassis. For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). To install the component: Power down the server associated with the I/O module ("Power down the...
  • Page 33 Remove the PCIe/FlexibleLOM I/O module. Remove the cover from the PCIe/FlexibleLOM I/O module. CAUTION: For proper cooling, be sure each I/O module slot has either a blank or a board installed. Remove the PCIe slot cover from the slot where the option will be installed. Hardware options installation 33...
  • Page 34 Slot 1 Slot 2 Perform the appropriate steps below according to the options you are installing: Hardware options installation 34...
  • Page 35 Install the FlexibleLOM adapter in the FlexibleLOM slot on the PCIe/FlexibleLOM riser. To locate the correct slot for the FlexibleLOM, see "I/O module slot definitions (on page 14)." Install the PCIe expansion board option on the PCIe/FlexibleLOM riser. To locate the correct slot for the PCIe expansion board option, see "I/O module slot definitions (on page 14)."...

  • Page 36: Hpe Ethernet Dual 1Gb 1-Port 364I Adapter Option

    The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. HPE Ethernet Dual 1Gb 1-port 364i Adapter option I/O modules are specific to each server and are installed in the rear of the chassis. For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
  • Page 37 Remove the server associated with the I/O module ("Remove the server" on page 16). Remove the I/O module. Using a T-10 Torx screwdriver, install the HPE Ethernet Dual 1Gb 1-port 365i Adapter option. Hardware options installation 37...

  • Page 38: Memory Options

    Install the I/O module. Install the server into the chassis ("Install the server" on page 18). Connect all peripheral cables to the server. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.

  • Page 39: Hpe Smartmemory

    LRDIMM HPE SmartMemory The HPE SmartMemory authenticates and unlocks certain features available only on Hewlett Packard Enterprise Qualified memory and verifies whether installed memory has passed the Hewlett Packard Enterprise qualification and test processes. Qualified memory is performance-tuned for HPE ProLiant and HPE BladeSystem servers and provides future enhanced support through HPE Active Health and manageability software.

  • Page 40: Dimm Identification

    AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see the UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs).

  • Page 41: General Dimm Slot Population Guidelines

    Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure. Using HPE Advanced Memory Error Detection technology, the server provides notification when a DIMM is degrading and has a higher probability of uncorrectable memory error.

  • Page 42: Installing A Dimm

    LRDIMM: Sequentially in alphabetical order (A through H) • RDIMM: Sequentially in alphabetical order (A through H) After installing the DIMMs, use HPE UEFI System Utilities (on page 65) to configure supported AMP modes. Installing a DIMM CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the server is powered up.

  • Page 43: Pcie Expansion Board Options

    The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. To configure the memory mode, use UEFI System Utilities ("HPE UEFI System Utilities" on page 65). PCIe expansion board options The server supports installation of options in the PCIe riser board assembly.

  • Page 44: Cache Module

    The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. Cache module A cache module is supported on the HPE Smart Array P440 Controller. Power down the server (on page 15). Disconnect all peripheral cables from the server.
  • Page 45 Install the cache module on the controller. Install the expansion board into the slot until it seats firmly. Hardware options installation 45...

  • Page 46: Processor Option

    Connect the cable to the cache module. Connect the cache module cable to the PCIe riser board. Connect and route all drive cables. For more information, see "Drive cabling." Install the PCIe riser board assembly. IMPORTANT: The server does not power up if the PCI riser board assembly is not seated properly.
  • Page 47 Update the system ROM. Locate and download the latest ROM version from the Hewlett Packard Enterprise website (http://www.hpe.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 15). Disconnect all peripheral cables from the server.
  • Page 48 Open each of the processor locking levers in the order indicated in the following illustration, and then open the processor retaining bracket. Remove the clear processor socket cover. Retain the processor socket cover for future use. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 49 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Close the processor retaining bracket.
  • Page 50 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing.

  • Page 51: Hp Trusted Platform Module Option

    HP Trusted Platform Module option For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet.

  • Page 52: Installing The Trusted Platform Module Board

    • Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 53: Retaining The Recovery Key/Password

    Install the TPM security rivet by pressing the rivet firmly into the system board. Install the PCI riser board assembly. Install the server into the chassis ("Install the server" on page 18). Connect all peripheral cables to the server. Press the Power On/Standby button. The server exits standby mode and applies full power to the system.

  • Page 54: Service Tray

    For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the Hewlett Packard Enterprise website (http://www.hpe.com/support/hpesc). For more information on adjusting TPM usage in BitLocker™, see the Microsoft website (http://technet.microsoft.com/en-us/library/cc732774.aspx).

  • Page 55: Cabling

    Cabling Internal server cabling This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
  • Page 56 • 6-GB backplanes (one two-drive backplane per drive box) with the embedded controller • 12-GB backplane with the Smart Array P440 Controller Cabling 56...
  • Page 57 • 12-GB backplane with the HPE H240 Smart Host Bus Adapter • 6-GB backplanes with the H240 Smart Host Bus Adapter Cabling 57...

  • Page 58: Hpe Smart Storage Battery Cabling

    • Non-hot plug-drives with the embedded controller HPE Smart Storage Battery cabling Cabling 58...

  • Page 59: Front Panel Led Board Assembly Cabling

    Front panel LED board assembly cabling SUV cable connectors CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. Item Connector Description...

  • Page 60: Software And Configuration Utilities

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO The iLO 4 subsystem is a standard component of ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration.

  • Page 61: Active Health System

    The data that is collected is managed according to the Hewlett Packard Enterprise Data Privacy policy. For more information see the Hewlett Packard Enterprise website (http://www.hpe.com/info/privacy). Software and configuration utilities 61...

  • Page 62: Restful Api Support For Hpe Ilo

    The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download). The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard Enterprise.

  • Page 63: Intelligent Provisioning

    (http://www.hpe.com/info/intelligentprovisioning). For Intelligent Provisioning recovery media downloads, see the Resources tab on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo). For consolidated drive and firmware update packages, see the HPE Smart Update: Server Firmware and Driver Updates page on the Hewlett Packard Enterprise website (http://www.hpe.com/info/SmartUpdate/docs).

  • Page 64: Erase Utility

    For more information or to download the utility, see the Hewlett Packard Enterprise website (http://www.hpe.com/servers/diags).The Insight Diagnostics Online Edition is also available in the SPP ("Service Pack for ProLiant" on page 65).

  • Page 65: Service Pack For Proliant

    For more information on the UEFI System Utilities, see the UEFI System Utilities User Guide for ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs). Scan the QR code located at the bottom of the screen to access mobile-ready online help for the UEFI System Utilities and UEFI Shell.

  • Page 66: Flexible Boot Control

    For more information, see the UEFI System Utilities User Guide for ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs). Restoring and customizing configuration settings You can reset all configuration settings to the factory default settings, or you can restore system default configuration settings, which are used instead of the factory default settings.

  • Page 67: Embedded Uefi Shell

    REST client uses HTTPS operations to configure supported server settings, such as UEFI BIOS settings. For more information about the RESTful API and the RESTful Interface Tool, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/restfulinterface/docs). Re-entering the server serial number and product ID After you replace the system board, you must re-enter the server serial number and the product ID.

  • Page 68: Utilities And Features

    Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features. The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

  • Page 69: Redundant Rom Support

    USB ports. For more information, see the UEFI System Utilities User Guide for ProLiant Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs). External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

  • Page 70: Keeping The System Current

    For systems configured in either boot mode, update the firmware: Access the System ROM Flash Binary component for your server from the Hewlett Packard Enterprise Support Center website (http://www.hpe.com/support/hpesc). When searching for the component, always select OS Independent to locate the binary file.

  • Page 71: Drivers

    For systems configured in either boot mode, update the firmware: Access the System ROM Flash Binary component for your server from the Hewlett Packard Enterprise Support Center website (http://www.hpe.com/support/hpesc). When searching for the component, always select OS Independent to find the component.

  • Page 72: Software And Firmware

    To locate the drivers for a particular server, go to the Hewlett Packard Enterprise Support Center website (http://www.hpe.com/support/hpesc) and click on Drivers, Software & Firmware. Then, enter your product name in the Find a Hewlett Packard Enterprise product field and click Go.

  • Page 73: Hewlett Packard Enterprise Technology Service Portfolio

    Hewlett Packard Enterprise offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on Hewlett Packard Enterprise commercial products. For more information, refer to the Hewlett Packard Enterprise website (http://www.hpe.com/info/pcn). Software and configuration utilities 73...

  • Page 74: Troubleshooting

    • Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn) The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 75: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 76: Warranty And Regulatory Information

    Warranty and regulatory information Warranty information HPE ProLiant and x86 Servers and Options (http://www.hpe.com/support/ProLiantServers-Warranties) HPE Enterprise Servers (http://www.hpe.com/support/EnterpriseServers-Warranties) HPE Storage Products (http://www.hpe.com/support/Storage-Warranties) HPE Networking Products (http://www.hpe.com/support/Networking-Warranties) Regulatory information Safety and regulatory compliance For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts).

  • Page 77: Turkey Rohs Material Content Declaration

    • Russia: • Belarus: • Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

  • Page 78: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 79: Specifications

    Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -40°C to 70°C (-40°F to 158°F) Shipping Maximum wet bulb temperature 28°C (82.4°F) — Relative humidity (noncondensing)** 10% to 90% Operating 5% to 95% Nonoperating * All temperature ratings shown are for sea level.

  • Page 80: Support And Other Resources

    Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites • Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs) • Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc) • Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance)

  • Page 81: Customer Self Repair

    Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix (http://www.hpe.com/storage/spock) • Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers) Customer Self Repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during...
  • Page 82 Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
  • Page 83 Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair). Reparaciones del propio cliente Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor...
  • Page 84 Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair). Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is.
  • Page 85 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Support and other resources 85...
  • Page 86 Support and other resources 86...
  • Page 87 Support and other resources 87...
  • Page 88 Support and other resources 88...

  • Page 89: Remote Support

    Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. For more information and device support details, go to the Insight Remote Support website (http://www.hpe.com/info/insightremotesupport/docs). Support and other resources 89...

  • Page 90: Acronyms And Abbreviations

    Automatic Server Recovery column address strobe Customer Self Repair FlexibleLOM for rack servers host bus adapter HP SUM HP Smart Update Manager HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator Integrated Lights-Out Acronyms and abbreviations 90...
  • Page 91 Integrated Management Log International Organization for Standardization Lights-Out Management LRDIMM load reduced dual in-line memory module NAND Not AND NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module REST representational state transfer RoHS...
  • Page 92 small form factor Service Pack for ProLiant solid-state drive serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 92...

  • Page 93: Documentation Feedback

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 94: Index

    Index components 6 components, front panel 6 components, identification 6 Active Health System 60, 61 configuration of system 60 ACU (Array Configuration Utility) 68 configuration settings 67 adapter, installing 36 connectors 6 Advanced ECC memory 41, 42 contacting Hewlett Packard Enterprise 80 Advanced ECC population guidelines 42 controller components 6 Advanced ECC support 41...
  • Page 95 HPE Insight Online 60, 62, 63 LEDs, power fault 7 HPE Insight Online direct connect 60, 63 LEDs, troubleshooting 74 HPE Insight Remote Support software 62, 63, 73 legacy USB support 69 HPE Management Packs 1.2 for MOM 2005, limited warranty 76...
  • Page 96 memory configurations 41 redundant ROM 70 memory options 38 re-entering the server serial number 68 memory subsystem architecture 39 registering the product 27 memory, Advanced ECC 41 registering the server 27 memory, configuration requirements 40 regulatory compliance information 76 memory, configuring 41 regulatory compliance notices 76, 77 memory, lockstep 42 regulatory information 76...
  • Page 97 system battery 75 system board battery 75 system board components 8 System Erase Utility 64 system maintenance switch 9 system, keeping current 70 Taiwan battery recycling notice 76 technical support 73, 80 telephone numbers 80 temperature requirements 79 TPM (Trusted Platform Module) 51, 53 troubleshooting 74 troubleshooting resources 6, 55, 74, 79 troubleshooting, firmware upgrade utility 74...

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