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Frontier vantage User Manual

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Summary of Contents for Frontier vantage

  • Page 1: User Guide

    User Guide Get the most from your Vantage products...

  • Page 2: Table Of Contents

    Frontier Enabled Apps . . . . . . . . . . . . . . . . . . .
  • Page 3 Your Important Frontier Information . . . . . . . . . . . . . . . . . .

  • Page 4: Vantagetv

    TV, DVD player or home theater system . You can access step-by-step instructions on MENU how to program your TV or other devices by pressing your remote control and scrolling to Help and selecting Remote Control Setup . Visit Frontier.com for more information...

  • Page 5: Watching Vantagetv

    Black bold letters refer to selections on your TV screen. Watching VantageTV Your set-top box, network hardware and TV should already be installed by your Frontier Technician . The CONNECTED light on your set-top box should be solid green, which indicates that the set-top box is plugged in and connected to the network .
  • Page 6 To watch in HD, simply tune into the channel number on the channel lineup for your location, for example, Fronter.com/VantageTVchannels/Durham. If your TV is HD ready, the selected channel will be presented in HD when available. Visit Frontier.com for more information...
  • Page 7 Main Menu peek that contains top-level options such as Browse Live TV and On Demand . Using UP ARROW DOWN ARROW, you can navigate among the options . Visit Frontier.com for more information...

  • Page 8: Controlling Live (Real-Time) Tv

    TV . To control live TV: 1 . Press PAUSE on the set-top box remote control to pause the program for up to 60 minutes . The image freezes . A progress bar shows the following: Visit Frontier.com for more information...
  • Page 9 • The point at which you would be watching live TV, indicated by the end of the forward shading . The progress bar disappears after a few seconds . You can display the progress bar at any time by pressing PLAY on your remote control . Visit Frontier.com for more information...

  • Page 10: Navigating Through Menus And Screens

    From the Main Menu peek, top-level menu items open full- screen sub-menus that contain secondary options . The horizontal panels on the sub-menu, called swim lanes, contain tiles listing the secondary options . A swim lane can have up to seven visible tiles . Visit Frontier.com for more information...

  • Page 11: Using Peeks And Guides

    Guide styles to be included in GUIDE the rotation . After views are selected, the button enables you to rotate through the views and return to full-screen video . Visit Frontier.com for more information...
  • Page 12 1 . Press GUIDE on the remote control . The Guide screen appears . High-definition programs are indicated by the HD symbol . 2 . Use the following buttons on your remote control to select a program: Visit Frontier.com for more information...
  • Page 13 The Summary option on the horizontal menu bar displays information about the program . The Summary screen also displays options appropriate for the type of program, such as Rent and Watch preview for a video, or Watch, Record episode, Visit Frontier.com for more information...
  • Page 14 . To display and use the Browse peek to see which programs are playing now or later: DOWN ARROW 1 . Press on your remote control to display the Browse peek . Visit Frontier.com for more information...
  • Page 15 The Recent peek slides down from the top of the TV screen when you are watching in full-screen mode, enabling you to preview and tune to any of the last five channels viewed . The Visit Frontier.com for more information...
  • Page 16 (not on request) and when you select a program from the Guide . The Channel peek may also provide a Watch in HD option to switch from the SD version to the HD version of a program . Visit Frontier.com for more information...
  • Page 17 • Viewing Options . This peek appears when you are in full- screen TV mode . The options in this peek pertain to live TV filtering, favorites, closed captions, TV zoom and channel search . Visit Frontier.com for more information...

  • Page 18: Filtering Channels In The Guide

    . When you select a channel category, it applies to the current Guide view only and does not affect future Guide views, Channel peeks or Browse peeks . • Hidden channels . You can hide channels in Guide views using the channel map . Visit Frontier.com for more information...
  • Page 19 • Add to Favorites . To add the currently tuned channel to the active Favorite Channels list . • Remove from Favorites . To remove the currently tuned channel from the active Favorite Channels list . Visit Frontier.com for more information...
  • Page 20 . It now appears in the list without a check mark next to it . This means the channel will not appear in any Guide, Favorites list or filtered list of channels . 5 . Select Save . Visit Frontier.com for more information...

  • Page 21: Record Your Favorite Shows With Your Dvr

    . • Pause and rewind live TV or recorded shows from any receiver . • Set Parental Controls for Frontier Movies, Pay-Per-View and live or recorded shows . Pause, fast-forward and rewind live TV from any receiver Your whole home DVR stores up to 60 minutes of the live TV channel you’re watching, on up to four of your receiver-...
  • Page 22 On Demand programs . *DVR not included with U-basic packages. Models may vary. Whole home DVR functionality is available on up to eight TVs and requires a receiver for each additional TV. Visit Frontier.com for more information...

  • Page 23: Canceling Scheduled Recordings

    . How to Use Parental Controls Once you have a personal identification number (PIN), you can restrict viewing by TV or movie rating, all adult-only programming, who can rent VantageTV Movies and more . Visit Frontier.com for more information...

  • Page 24: On Demand

    The best entertainment, no ® envelopes attached . Rentals are usually available for 24-hour timeframes, or extended-viewing timeframes up to three days . Many are available in HD . Here’s the fastest way to browse VantageTV Movies: Visit Frontier.com for more information...
  • Page 25 . EXIT TO TV . To return to live TV programming, press Watch On Demand Programs Your rentals are available for you to watch at any time during the rental period . Visit Frontier.com for more information...
  • Page 26 Customer Care . You will be billed . Your On Demand rentals will be automatically added to your monthly Frontier bill . Prices, dates and programming are subject to change . Note: Adult programming rentals will be listed by studio name if available;...

  • Page 27: Pay-Per-View

    . DON’T FORGET! Tune to the event’s channel at the scheduled start time. If you tune in late, you won’t be able to rewind to view the portion you missed. Visit Frontier.com for more information...

  • Page 28: Access Your Tv's Interactive Features

    Pay-Per-View Billing Any Pay-Per-View orders you place are automatically added to your monthly Frontier bill . You’ll find them in the “usage charges” section, listed by title with the date of the event and its price . Note: Once a Pay-Per-View is ordered, it cannot be canceled by remote control or Customer Care.

  • Page 29: Vantagetv Apps

    . With Netflix, you can instantly stream your favorite TV shows and movies right to your Frontier set-top box . Watch what you want, when you want . No commercials . No hidden fees . No hassles, and you can cancel anytime .
  • Page 30 Frontier High-Speed Internet account required for some applications. (Indicated below) Application Name Description Access My Multiview GUIDE, My My Multiview allows you to choose your favorite Multiview channels and watch four at once!* Other Multiviews Press MENU on your Other Multiviews:...
  • Page 31 140 books for kids ages six to twelve . Try out five to ten highlighted books for free! Unlimited access to the full library is available for only $5/mo . * (not available with U-basic package) . Visit Frontier.com for more information...
  • Page 32 93 or Games and play all of INTERACTIVE, your favorites . There’s Entertainment something for everyone . 1 . Tune to Vantage Get unlimited play for Games on channel just $5/mo . * 93 or press GO INTERACTIVE Games include:...

  • Page 33: Explore, Entertain And Interact

    Press GO INTERACTIVE on your remote control and select Frontier Enabled to see a full list of available apps, details about supported devices and QR codes that you can scan with your device to download apps . Frontier High-Speed Internet service required to connect supported devices to receivers.

  • Page 34: Setting Names For Receivers

    VantageTV on Your Computer • Watch Live Disney, ESPN, CNN and more at home or on the go with Frontier.com online . • Watch over 10,000 TV shows, movies, sports, music and more on your computer at no extra charge .

  • Page 35: Vantagetv On Your Smartphone Or Tablet

    To get started: 1 . Visit Frontier.com . 2 . Log on with your Frontier ID (email address) and password . TV and High-Speed Internet account required for DVR-related functions. VantageTV on Your Smartphone or Tablet with the FrontierTV App Enhance your entertainment experience with the free app for your tablet and smartphone .
  • Page 36 • Buzz Channel 300—Go behind the scenes of your favorite TV shows • Help Channel 411—Get VantageTV service help • Frontier Showcase Channel 800/1800 HD—Sample VantageTV high definition at no additional charge with rich and exotic footage of the world’s most beautiful places...

  • Page 37: Vantagetv Quick Resolution Guide

    PSU to reset VantageTV service . The PSU may be located in the garage or a closet near an outside wall . Want more help? Frontier Getting Started has answers all in one place online at Frontier.com/helpcenter . You can also chat live with an agent while getting started, or call 1 .

  • Page 38: Change Your Tv's Screen Resolution

    During installation, the button was set up to control your Frontier HD-ready receiver . You can also control a TV plus up to two other devices such as a DVD player, stereo receiver or home theater in a box by programming the TV, mode buttons .

  • Page 39: Change Your Tv's Input Selection

    TV’s input selection does not correspond to the input of the VantageTV receiver . See three examples of how to connect the HD-ready receiver to your HDTV set on page 42 and 43 . Visit Frontier.com for more information...
  • Page 40 The manuals for your devices will have specific directions . (VIDEO OUT) To connect your Frontier HD-ready receiver to your HDTV set, the connection is generally HDMI to HDMI (the highest quality video/audio connection) . You can also use color-coded...

  • Page 41: Choose One Of Three Easy Ways To Connect Your

    If your TV doesn’t have an HDMI or DVI input port, you can use color-coded component video cables (Pr, Pb and Y) for HD video signals . For audio, plug red and white RCA connectors into the left/right audio input and output ports . Visit Frontier.com for more information...
  • Page 42 RCA cables or plug a single optical cable into the optical ports . Watch Help On Demand—Tune to Channel 411 Get more out of your Frontier service: Watch Help On Demand videos about these topics on Channel 411, the Help Channel .
  • Page 43 High-Speed Internet Visit Frontier.com for more information...

  • Page 44: Frontiernet.net

    FrontierHelp.com/faq.cfm for easy set-up instructions . Frontiernet.net At home or on the go, Frontier customers get more with Frontiernet . n et . On Frontiernet . n et, you get breaking and local news, a personalized view for weather, sports with your favorite...

  • Page 45: Set Up Email On Your Home Computer

    . As always, we recommend that our customers use Frontier Homepage powered by Yahoo! access via Frontiernet . n et, which provides a broad set of functionality to manage and access email anywhere and at any time .

  • Page 46: Free Pc Security Scan (Ftrsecure . C Om)

    PC Health Check to get peace of mind to help prevent issues and check on your computer performance . Visit us at ftrsecure.com . What is Your Internet Connection Speed? The Frontier Speed Test is available to help you gauge the performance of your online experience . Visit Speedtest.Frontier.com to determine the speed at which data is sent to or from your computer .

  • Page 47: Assure Reliable Security For Your Wi-Fi Home Network

    Connect wirelessly with a wireless enabled notebook or a computer with an 802 . 1 1b/g/n/ac wireless network adapter installed . Note: You will need to use your ten-digit Wireless Network Key code (see illustration Ethernet cable above). Visit Frontier.com for more information...
  • Page 48 U.S.-based experts. Call 1.888.620.3663 now or visit ftrsecure.com. Frontier Secure is part of Frontier Communications, a leader in Internet, TV and Phone services for residential and business customers across the country. We pride ourselves on unmatched customer service, community involvement and a 100% U.S.-based workforce.
  • Page 49 Visit Frontier.com for more information...

  • Page 50: Important Information

    IMPORTANT INFORMATION Frontier Voice, including 911 dialing, will not function during a power outage without battery backup power . Frontier Voice service is compatible with many monitored home alarms and medical monitoring systems, however, please check with your external system’s provider to ensure compatibility . In cases...
  • Page 51 PIN and do not have access to your home phone or the portal, you can call 1 . 8 00 . 2 19 . 6 877 for a representative to reset your PIN . Visit Frontier.com for more information...
  • Page 52 Go to Viewer “Frontier Voicemail your messages or Messages Viewer” dial in to listen to and Calls your messages . Instead, they are automatically delivered to your computer or wireless device . Visit Frontier.com for more information...

  • Page 53: How To Manage Or Change Frontier Voice Features

    No Answer to activate, dial Go to Call aren’t answered Call *92, then enter Manager to either Voicemail or Forwarding forwarding number . tab in an alternate phone To deactivate, number . dial *93. Portal Visit Frontier.com for more information...
  • Page 54 . Portal Blocks Caller ID display of your name Caller ID Per and number to the To activate dial *67. Call Blocking phone number you are calling on a “per call” basis . Visit Frontier.com for more information...
  • Page 55 Accept calls from a Manage online, or list of priority phone Go to Call Call to activate, dial numbers when “Do Manager Screening *64 . To deactivate, Not Disturb” feature tab in dial *84. is active . Portal Visit Frontier.com for more information...
  • Page 56 1 . 8 00 . 9 21 . 8 101 or you have Caller ID for business call capability, then 1 . 8 00 . 9 21 . 8 102 . the number of the incoming caller will be displayed . Visit Frontier.com for more information...
  • Page 57 *361 to Find Me number ring, but Manager Follow Me activate and *362 up to four other tab in to deactivate . numbers will all ring at the same time or Portal sequentially . Visit Frontier.com for more information...

  • Page 58: Create Sub-Account Voice Mailboxes Online

    Create up to 10 sub-account mailboxes, one for everyone in the family—each with a unique PIN and greeting and notification options . 1 . Log in to the Frontier Voice Web Portal at https://um.Frontier.com using your 10-digit phone number (no dashes) and your PIN .
  • Page 59 Frontier service and so much more . Upgrade or add services anytime. Visit Frontier.com. We’re always here to help: Visit Frontier.com or call 1 . 8 00 . 2 19 . 6 877 and say, “VantageTV technical support.” Visit Frontier.com for more information...

  • Page 60: Your Important Frontier Information

    1 . 8 77 . 4 62 . 6 606 Get answers 24/7 at Frontier.com/helpcenter/contact-us or chat live with a Frontier representative . Sign up for free paperless billing! Log in at Frontier.com to sign up . Learn more about Frontier Communications products and services at Frontier .com .
  • Page 61 Take advantage of Frontier’s 24/7 customer support at Frontier.com/HelpCenter/Contact-Us or for Residential 1.800.921.8101 and for Business 1.800.921.8102 ©2016 Frontier Communications Corporation.

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