Dell Inspiron 5557 Service Manual
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Dell Inspiron 5557 Service Manual

Dell Inspiron 5557 Service Manual

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Inspiron 15
5000 Series

Service Manual

Computer Model: Inspiron 15-5557
Regulatory Model: P39F
Regulatory Type: P39F003

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Summary of Contents for Dell Inspiron 5557

  • Page 1: Service Manual

    Inspiron 15 5000 Series Service Manual Computer Model: Inspiron 15-5557 Regulatory Model: P39F Regulatory Type: P39F003...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........10 .....................10 Before you begin ....................10 Safety instructions ..................11 Recommended tools After working inside your computer........13 Removing the base cover............14 ......................14 Procedure Replacing the base cover............16 ......................16 Procedure Removing the battery............... 17 ..................... 17 Prerequisites ......................
  • Page 4 Removing the memory modules..........23 .....................23 Prerequisites ......................23 Procedure Replacing the memory modules..........25 ......................25 Procedure ....................26 Post-requisites Removing the wireless card.............27 .....................27 Prerequisites ......................27 Procedure Replacing the wireless card.............29 ......................29 Procedure ....................30 Post-requisites Removing the fan...............31 ..................... 31 Prerequisites ......................
  • Page 5 Removing the base frame............43 .....................43 Prerequisites ......................44 Procedure Replacing the base frame............48 ......................48 Procedure ....................48 Post-requisites Removing the coin-cell battery..........49 ....................49 Prerequisites ......................50 Procedure Replacing the coin-cell battery..........51 ......................51 Procedure ....................51 Post-requisites Removing the heat sink............52 .....................52...
  • Page 6 Removing the speakers............58 .....................58 Prerequisites ......................58 Procedure Replacing the speakers............60 ......................60 Procedure ....................60 Post-requisites Removing the status-light board..........61 ..................... 61 Prerequisites ......................61 Procedure Replacing the status-light board........... 64 ......................64 Procedure ....................64 Post-requisites Removing the display assembly..........65 .....................65 Prerequisites ......................
  • Page 7 Removing the system board............ 71 ..................... 71 Prerequisites ......................71 Procedure Replacing the system board............ 74 ......................74 Procedure ....................75 Post-requisites ........76 Entering the Service Tag in the BIOS setup program Removing the palm rest............77 ..................... 77 Prerequisites ......................78 Procedure Replacing the palm rest............
  • Page 8 Removing the display brackets..........87 .....................87 Prerequisites ......................87 Procedure Replacing the display brackets..........89 ......................89 Procedure ....................89 Post-requisites Removing the display hinges..........90 ....................90 Prerequisites ......................90 Procedure Replacing the display hinges...........92 ......................92 Procedure ....................92 Post-requisites Removing the camera...............93 .....................93 Prerequisites ......................
  • Page 9 Flashing the BIOS..............99 Getting help and contacting Dell.........100 ..................100 Self-help resources ....................101 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 12 • Plastic scribe...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 14: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Remove the screws that secure the base cover to the base frame.

  • Page 15: Inspiron

    Using a plastic scribe, pry the base cover off the base frame. plastic scribe notch base cover...

  • Page 16: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the base frame and snap the base cover into place.

  • Page 17: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screws that secure the battery to the base frame.

  • Page 18: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the base frame and press-down the battery to connect it to the battery connector.

  • Page 19: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 20 Using the pull tab, slide the hard-drive assembly out of the base frame. pull tab screws (4) hard-drive assembly Disconnect the hard-drive cable from the hard drive. hard-drive assembly hard-drive cable Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 21 Lift the hard drive off the hard-drive bracket. hard drive screws (4) hard-drive bracket...

  • Page 22: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Place the hard drive in the hard-drive bracket and align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 23: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 24 Slide and remove the memory module from the memory-module slot. securing clips memory module memory-module slot...

  • Page 25: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 26: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. securing clips (2) memory-module slot notch memory modules (2)

  • Page 27: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 28 Lift and slide the wireless card out of the wireless-card slot. screw wireless-card bracket antenna cables wireless card wireless-card slot...

  • Page 29: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 30: Post-Requisites

    Replace the screw that secures the wireless-card bracket to the system board. wireless card notch antenna cables screw wireless-card bracket Post-requisites Replace the battery. Replace the base cover.

  • Page 31: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 32 Peel the I/O-board cable off the fan. latch I/O-board cable Disconnect the display-cable from the system board.
  • Page 33 Note the display-cable routing and remove the cable from the routing guides. routing guide display cable Disconnect the fan cable from the system board. Note the fan-cable routing and remove the cable from the routing guides. Remove the screws that secure the fan to the base frame.
  • Page 34 Lift the fan off the base frame. screws (2) fan cable...

  • Page 35: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the base frame. Replace the screws that secure the fan to the base frame.

  • Page 36: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 37 Using a plastic scribe, gently release the tabs that secure the keyboard to the palm-rest assembly. keyboard tabs (6) plastic scribe Carefully turn the keyboard over and place it on the palm-rest assembly.
  • Page 38 Lift the latches and disconnect the keyboard and keyboard-backlight cables from the system board. NOTE: The keyboard-backlight cable is present only if the laptop is shipped with a backlit keyboard. keyboard cable latch keyboard-backlight cable Lift the keyboard, along with the cables, off the palm-rest assembly.

  • Page 39: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: If you are installing a new keyboard, fold the cables the same way they are folded on the old keyboard. For more information, see “Folding...
  • Page 40 NOTE: Keyboard-backlight cable is present only on a backlit keyboard. Place the keyboard on a flat and clean surface. keyboard cable keyboard-backlight cable keyboard CAUTION: Do not apply excess pressure while folding the cables. Lift the keyboard cable and gently fold the keyboard-backlight cable at the fold line.

  • Page 41: Post-Requisites

    Using the alignment line, gently fold the keyboard cable. keyboard cable alignment line Post-requisites Replace the battery.
  • Page 42 Replace the base cover.

  • Page 43: Removing The Base Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 44: Procedure

    Procedure Lift the latch and disconnect the touch-pad cable from the system board. latch touch-pad cable palm-rest assembly...
  • Page 45 Remove the screws that secure the base frame to the palm-rest assembly. screws (10) palm-rest assembly Close the display and turn the computer over.
  • Page 46 Remove the screws that secure the base frame to the palm-rest assembly. screws (9) base frame...
  • Page 47 Using your fingertips, starting from the rear, pry the base frame off the palm-rest assembly. NOTE: Make sure the display cable is completely removed from the routing guides on the base frame. base frame...

  • Page 48: Replacing The Base Frame

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the base frame with the slots on the palm-rest assembly and snap the base frame into place.

  • Page 49: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 50: Procedure

    Procedure Disconnect the coin-cell battery cable from the system board. coin-cell battery coin-cell battery cable Peel off the coin-cell battery from the system board. Lift the coin-cell battery, along with its cable, off the system board.

  • Page 51: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the system board. Connect the coin-cell battery cable to the system board.

  • Page 52: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 53 Lift the heat sink off the system board. screws (6) processor heat-sink graphics card heat-sink NOTE: The image shows a heat sink on a laptop shipped with discrete graphics card. The heat sink shipped on a laptop with integrated graphics card has only 4 screws.

  • Page 54: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 55: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 56 Lift the I/O board off the palm-rest assembly. screw I/O board...

  • Page 57: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the I/O board with the screw hole on the palm- rest assembly.

  • Page 58: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 59 Lift the speakers, along with the speaker cable, off the palm-rest assembly. speaker cable speakers (2)

  • Page 60: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the speakers to the alignment posts on the palm rest. Route the speaker cable through the routing guides on the palm-rest assembly.

  • Page 61: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 62 Lift the latch and disconnect the status-light cable from the system board. latch status-light board cable palm rest assembly Close the display and turn the computer over. Remove the screw that secures the status-light board to the palm rest. Peel off the status-light board cable from the palm rest.
  • Page 63 Lift the status-light board, along with the cable, off the palm rest. screw status-light board status-light board cable palm rest...

  • Page 64: Replacing The Status-Light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the status-light board with the screw hole on the palm rest.

  • Page 65: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 66 Lift the display assembly off the palm-rest assembly. antenna cables system board tape screws (3) display assembly...

  • Page 67: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the computer on a flat table and align the screw holes on the palm- rest assembly with the screw holes on the display hinges.

  • Page 68: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 69 Pry the power-adapter port out of the slot on the palm rest. power-adapter port cable power-adapter port...

  • Page 70: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the power-adapter port into the slot in the palm-rest assembly. Connect the power-adapter port cable to the system board.

  • Page 71: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 72 Peel off the antenna cable from the system board. power-adapter port cable antenna cable speaker cable hard-drive cable Remove the screws that secure the system board to the palm-rest assembly. Starting from the inner edge, gently lift the system board and release the ports from the slots on the palm-rest assembly.
  • Page 73 Lift the system board off the palm-rest assembly. screws (2) system board...

  • Page 74: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 75: Post-Requisites

    Route the antenna cable, avoiding the edge of the palm rest and the chip, and adhere it to the system board. CAUTION: To avoid damaging your computer, route the antenna cable away from the edge of the palm rest and the chip. antenna cable chip palm rest...

  • Page 76: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on the computer. Press F2 when the DELL logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag...

  • Page 77: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 78: Procedure

    Procedure Remove the screws that secure the system board to the palm rest. screws (2) system board...
  • Page 79 Lift the system board from the inner edge and release the ports from the slots on the palm rest. screws (2) system board palm rest...

  • Page 80: Replacing The Palm Rest

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the headset port into the slot on the palm rest and align the screw holes on the system board with the screw holes on the palm-rest assembly.

  • Page 81: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 82 Lift the display bezel off the display assembly. display bezel...

  • Page 83: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.

  • Page 84: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 85 Lift the display panel slightly off the display back-cover, rotate it, and place it face down on a clean surface. screws (4) display panel Disconnect the display cable from the display panel. display cable...

  • Page 86: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the display cable to the display panel. Place the display panel on the display back-cover and align the screw holes on the display panel with the screw holes on the display back- cover.

  • Page 87: Removing The Display Brackets

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 88 Lift the display brackets off the display back-cover. screws (10) display back-cover display brackets (2)

  • Page 89: Replacing The Display Brackets

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the brackets under the tabs on the display back-cover. Align the screw holes on the display brackets with the screw holes on the display back-cover.

  • Page 90: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 91 Lift the display hinges off the display back-cover. screws (4) display hinges (2) display back-cover...

  • Page 92: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover.

  • Page 93: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 94 Disconnect the camera cable from the camera. camera cable camera plastic scribe...

  • Page 95: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera. Adhere the camera to the display back-cover.

  • Page 96: Removing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instruction are applicable only to laptops with a non- touchscreen display.
  • Page 97 camera cable display cable...

  • Page 98: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Route the display cable and camera cable through the routing guides on the display back-cover.

  • Page 99: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.

  • Page 100: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 101: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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