SHARX SECURITY SCNC3904 User Manual
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SHARX SECURITY SCNC3904 User Manual

Wired/wireless ip network camera
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S
HARX
S
ECURITY
I
.
NC
VIPcella™ series cell phone enabled IP camera
Models SCNC3904, SCNC3904-WIDE
W
/W
IRED
IP N
ETWORK
U
G
SER
New mini HD outdoor model:
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Full HD 1920 x 1080 resolution
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Video with audio on PC, Mac, iPhone/iPad
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Wired/PoE or Wireless b/g/n networking
●
MicroSD and NAS recording
IRELESS
C
AMERA
UIDE

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Summary of Contents for SHARX SECURITY SCNC3904

  • Page 1 New mini HD outdoor model: ● Full HD 1920 x 1080 resolution ● Video with audio on PC, Mac, iPhone/iPad ● Wired/PoE or Wireless b/g/n networking ● MicroSD and NAS recording VIPcella™ series cell phone enabled IP camera Models SCNC3904, SCNC3904-WIDE...
  • Page 2 2015/2016 model year all our cameras support full high-definition video. Shown here is an un-modified screenshot of the video quality of one of the most affordable Sharx Security outdoor cameras. Using a Mac, PC, or iPhone/iPad you can view high quality live streaming video with audio direct from the camera.
  • Page 3 Recent versions of Apple Airport routers are fully supported by Sharx Security with our detailed, step by step setup instructions. After you are familiar with the basic functionality of the camera you can enjoy many additional advanced features.

  • Page 4: Super Fast Setup (For Experts Only)

    Super fast setup (for experts only) If you are very familiar with IP cameras and would like to proceed as quickly as possible to see live and recorded video with wireless and remote operation: 1) Connect the included power supply to power and to the camera, and connect the included network cable to your router and the camera.

  • Page 5: Table Of Contents

    Contents Super fast setup (for experts only) ................4 Pre-requisites and Setup Overview ................6 Initial Connection ......................7 Mac Quickstart ......................8 PC Quickstart ......................11 PC Only: Troubleshooting Internet Explorer Settings ..........13 Generic Quickstart ..................... 14 Reserving the Camera’s IP Address ................15 Wifi Wireless Setup ....................

  • Page 6: Pre-Requisites And Setup Overview

    Pre-requisites and Setup Overview This manual applies to the Sharx Security SCNC3904 and SCNC3904-WIDE. Besides the camera itself, and power for the camera, you only need:  PC or Mac with internet browser. This is only required for initial setup only.

  • Page 7: Initial Connection

    Initial Connection All cameras come with a Cat5e network cable for initial connection of the camera to one of the LAN jacks of your router. Should you wish to set up wireless operation, this initial wired connection is required to tell the camera what your wireless network name and password is.

  • Page 8: Mac Quickstart

    If you have trouble with these initial steps, Apple tech support can help. Since Sharx Security does not sell routers, we cannot help with the basics of setting up your wireless network or with router login or password issues.
  • Page 9 Airports are now obsolete and are not supported by Apple or Sharx. Next you will probably want to set up the wireless connection, unless you prefer to use the SCNC3904 camera with a wired network connection. To prepare your Airport for easiest and most reliable wireless connection to a...
  • Page 10 1. If you have enabled the Guest network feature of the Apple Airport, please remember not to use it for the camera or for any computer or smartphone that is supposed to be able to view the camera. The entire purpose of a guest network is to allow only straight access to the internet without allowing access to any of your own network devices.

  • Page 11: Pc Quickstart

    PC Quickstart This Quickstart section applies to the most common configuration for PC users: You have a current generation router such as NetGear, LinkSys, Dlink or Asus connected to a standard, non routing DSL or cable modem, or you have a combination modem and router which has all functions in one box.
  • Page 12 your Firewall program or use the alternate method of finding the IP address by checking the menus in your router as described in the next section. Regardless of the method you used to find your camera’s IP address, once you’ve clicked on the icon or entered the IP address manually into your browser (with http://), you get to the main login screen for the camera: To see video, click on “Enter”, then username: admin and...

  • Page 13: Pc Only: Troubleshooting Internet Explorer Settings

    PC Only: Troubleshooting Internet Explorer Settings On PCs, Sharx Security cameras are compatible with Internet Explorer 9 – 11 as well as Edge, Chrome, Firefox or Safari. The following troubleshooting info is only for Internet Explorer. For all other browsers, please refer to page 32.

  • Page 14: Generic Quickstart

    Generic Quickstart The previous Quickstart sections showed you how to obtain the initial IP address of the camera if you have a Mac or PC with typical configuration. In other cases it may be easiest to log into your router’s web based setup menu.

  • Page 15: Reserving The Camera's Ip Address

    Reserving the Camera’s IP Address Some routers tend to remember and keep the camera’s IP address as it was the first time you plugged it in. However, many current generation routers tend to re-assign all IP addresses every time the router or a camera or computer is restarted. Aside from the inconvenience of having to find the camera’s current IP address again, this can also interfere with some of the other setup steps.

  • Page 16: Wifi Wireless Setup

    Wifi Wireless Setup Most likely your wireless network was set up with a password (also known as wireless key). If you don’t remember it, you can check your router’s wireless setup menu or ask the person who set up your wireless network. Without your password you cannot proceed with your camera’s wireless setup, so you can either continue to use your camera in wired mode or set up a new password in your router.
  • Page 17 You may see a whole list of networks in your neighborhood. Select your network among this list, then click “Apply”, and check if your network name has now been filled into the SSID field. If nothing shows up, try “Search” again, or un-hide your network name if your router is configured as a closed system.
  • Page 18 Current Apple Airport and most new generation routers use WPA2 with AES: However, older Apple Airport and many other routers use WPA with TKIP: Please remember that both WPA and WPA2 keys are case sensitive and need to be between 8 and 63 characters. Please note: do not use the quote or apostrophe characters ` ”...
  • Page 19 If you have WEP passwords, the procedure is similar: In almost all cases you would select Authentication to be “Auto” The next setting is critical, so you need to be careful to select the right choice. Some laptop computers are more forgiving and will connect anyway, but the camera needs to know exactly what type of WEP encryption is used.
  • Page 20 Macintosh. The camera MAC address is printed on a tag on the SCNC3904 cable. During setup it is best to have the camera at least a couple of feet away from the antenna of the wireless router.

  • Page 21: Wifi Troubleshooting

    Wifi Troubleshooting If the camera does not connect and you’ve already checked the settings mentioned on the previous page and you made sure the antenna is connected properly, please log in to your router and double-check the setting for wireless channel selection.

  • Page 22: Apple Airport Remote Access Setup

    Apple Airport Remote Access Setup If you have a router other than Apple Airport, skip ahead to the next section. In order to access the camera remotely from outside your network, you have to tell your Airport to allow access to the network ports used by the camera. Go back to the “Network”...

  • Page 23: Is The Remote Access Setup Already Done

    Is the Remote Access Setup already done? If you have any current generation industry standard router other than Apple Airport, such as NetGear, LinkSys, Dlink, or Asus, it is likely that the UPnP “Universal Plug ‘n Play” feature of your router has already done the setup for remote access.

  • Page 24: Enabling Upnp For Automatic Remote Access Setup

    Enabling UPnP for Automatic Remote Access Setup If UPnP did not work, and if you have an up to date router other than Apple Airport, it is worth double checking if UPnP is enabled in your router. Some routers like the ActionTec and Westell units distributed for free with Verizon and Qwest DSL service have the feature initially disabled.

  • Page 25: Overview Of Manual Ip Address Setup (Without Upnp)

    Overview of Manual IP Address Setup (without UPnP) In the previous section we showed how to tell if your camera was able to automatically configure itself using your router’s UPnP feature. In this section we provide an overview of the manual IP address setup procedure.

  • Page 26: Manual Setup Step 1: Assigning A Permanent Local Ip Address

    Manual Setup Step 1: Assigning a Permanent Local IP Address Manually assigning an IP address for your camera is only necessary if your router does not have the address reservation feature. As discussed earlier in this manual, all current NetGear, LinkSys, Dlink and similar standard routers have an easy address reservation menu.
  • Page 27 There is one special case: some routers such as Comcast SMC business gateways have been preconfigured for a DHCP range of .2 - .255 which leaves no available IP address outside the range. In that case you first have to reduce the range by setting it to .2 - .199.
  • Page 28 The HTTP port is usually 80. The RTP port range should start at 30000 for your first camera. For all additional cameras the start of the range increases by 2, for example your 2 camera would have a starting RTP port of 30002, the 3 camera would have 30004, 4 camera at 30006 etc.

  • Page 29: Manual Setup Step 2: Configuring Your Router To Allow Remote Access

    Manual Setup Step 2: Configuring your Router to allow Remote Access If your camera was automatically set up with UPnP you would skip this section and proceed directly to Step 3: Choosing a name for your camera. If you have only 1 camera, it is simplest to configure your router to use “DMZ” or “Default Server”...

  • Page 30: Setup Step 3: Choosing A Name For Your Camera On The Internet

    Setup Step 3: Choosing a Name for your Camera on the Internet So now you should have been able to have a friend see you on your camera. With typical residential internet service your router’s IP address can change from time to time. Looking up the current IP address can be inconvenient, and buying a static IP address is an unnecessary monthly expense.

  • Page 31: Setup Step 4: Automatic Updating Of Your Camera's Internet Ip Address

    Setup Step 4: Automatic Updating of your Camera’s Internet IP Address In the previous step we set up a name for your camera. To make sure that this hostname always corresponds to the correct IP address for your camera we have to make sure it is updated automatically when there is a change.

  • Page 32: Night Vision Settings

    The click is normal. If you are using the SCNC3904 to look through a window, you may want to experiment with the IR filter in the automatic position even though IR LEDs are set off.

  • Page 33: Video With Audio Using Safari And Firefox Browser

    Video with Audio using Safari and Firefox Browser When using a Mac to view the camera, or when using a PC with any browser other than Internet Explorer, the camera tries to figure out the best way to display the video. In some cases it will try to launch a plug-in such as Flash Player or Quicktime Player to display video with audio.

  • Page 34: Mounting And Powering The Camera Outdoors

    SCNC3904. In a typical scenario the camera is mounted to a wall with the supplied adjustable mounting bracket.
  • Page 35 The easiest way to mount the outdoor camera to the wall is to mount the bracket all by itself to the wall first, using the 3 included screws or similar. Then if you have the threaded mounting post facing forward and the wing nut slightly tightened, the camera can be rotated onto the mounting post without the cables getting in the way.
  • Page 36 Our favorite PoE switch is the Netgear GS108PE. It is more expensive than a single port PoE injector, but can power 4 cameras. The SCNC3904 retail package includes a weatherproof shell for the cable connectors. When using the camera with the included AC adapter, using this weatherproof shell is entirely optional.

  • Page 37: Motion Detection Or Timed Emails, Dropbox Or Ftp Upload

    Motion Detection or Timed Emails, DropBox or FTP Upload The camera refers to motion detection as an “alarm”. In the camera’s “Task Management” menu you can select what you want the camera to do once there is an alarm or once a certain time period has elapsed. Task 1 “Email alarm sending”...
  • Page 38 Note: Your account on Gmail.com needs the following settings: In the “Forwarding and POP/IMAP” tab you need to enable POP & disable IMAP. In the “Accounts and Import” tab, you go to “Other Google Account settings” and in the “Signing in to Google” section you would disable “2 step verification”.
  • Page 39 Other mail servers have their own unique settings and requirements. Some web mail services such as Yahoo can typically not be used for sending unless you subscribe to optional paid subscriptions like Yahoo PLUS. Any email account can be used as a receiving email address, including the same as the sending email.
  • Page 40 If you prefer, you can have the pictures uploaded to DropBox or an FTP server instead of an email address. To do this, go to the “Task Manager” menu and either click on task 3 “FTP alarm sending” or task 4 “FTP periodic sending”, depending on whether you want to send images upon motion detection or based on elapsed time such as every few minutes.

  • Page 41: Stream Setup And Recording Options

    Stream Setup and Recording Options There are several different ways in which the camera can record video. All methods can be used with or without motion detection. 1) Totally automatic, standalone recording to internal MicroSD card 2) Totally automatic recording to a network drive (NAS, not USB) 3) One-click recording on a Windows PC using Internet Explorer 4) Recording on a PC with software such as BlueIris, LuxRiot, SightHound 5) Recording on a Mac with software such as EvoCam, SecuritySpy...

  • Page 42: Recording To Built-In Micro-Sd Card

    Recording to built-in Micro-SD card The SCNC3904 comes with a 16 GB MicroSD card pre-installed and is ready to record. 16 GB gives you plenty of storage space for motion detection recording of an area that is not too busy and doesn’t have swaying trees or passing cars.
  • Page 43 To start recording video with motion detection, all you need to do is to place a checkmark on task #9 in the Task Management menu, and “Apply”. If you like to see available options for this task you can click on the blue underlined “Record to Storage on alarm”...
  • Page 44 Then unscrew the entire front part of the camera. It is easiest to do it if you take the sunshield off first. The location of the SCNC3904 MicroSD card slot is shown below: Please be very careful not to touch the lens.

  • Page 45: Using The Camera As A Continuously Recording Dvr

    Using the camera as a continuously recording DVR At the highest settings of video quality, recording can take 0.5 – 1 GB per hour, so the standard 16 GB MicroSD card is typically only used for motion detection recording (“record on alarm”). With lower settings it is also practical to use the camera as a continuously recording DVR (Digital Video Recorder).

  • Page 46: Nas Drive Setup

    NAS drive setup The “Storage Setup” submenu allows you to select a NAS (network attached storage) drive instead of MicroSD as the destination for the camera’s standalone recording. If NAS is selected you need to make sure your NAS drive has a permanently assigned IP address that does not change after a restart.
  • Page 47 Network folder as shown on a PC: Network folder as shown on a Mac: To set up a Time Capsule for use with Sharx Cameras: In Airport Utility, go to the “Disks” icon at the top, then to the File Sharing tab, make sure “Enable File Sharing”...

  • Page 48: Transferring Microsd Files To Dropbox Or An Ftp Server

    Transferring MicroSD files to DropBox or an FTP server If you do not have a locally connected NAS (network attached storage) drive but still want to upload your recorded video files to a server, you can do that with the new task management menu “Send files in storage to FTP server”. This works with DropBox or online FTP servers such as DriveHQ.com As with the direct uploads of snapshots described on page 39, you can choose if you want the upload to go DropBox or an FTP server, and you would supply...

  • Page 49: Recording Video Using A Computer

    For Mac users we recommend the $30 EvoCam from www.evological.com. Below are some screenshots and hints showing how to configure the 2 most popular software packages from other companies for Sharx Security cameras: To configure BlueIris software, you would use the menu to add a new camera and select “Sharx H.264 RTSP”...
  • Page 50 To configure LuxRiot software, you would not use Sharx Security as the manufacturer since LuxRiot has not been updated yet for our new cameras. Instead, you would select “Generic” as the manufacturer and “RTSP Compatible” for camera type and then configure it as follows: In the “Access”...

  • Page 51: Iphone Apps

    iPhone Apps All Sharx VIPcella series cameras can be viewed directly in Safari which is available on all iPhone, iPad, iPod Touch devices. No app is needed, and Safari allows very nice video with audio on iPhones and iPads. It is very easy to bookmark the local and remote IP addresses of your cameras to the Safari “Favorites”, and then you can view your camera simply by clicking on the book shaped icon next to the Safari address bar and clicking on the saved bookmark.

  • Page 52: Android Apps

    If you prefer to use apps, you could try the free version of For setup, be sure to select “Sharx Security” for “Camera vendor“ and “SCNC3905” for ”Camera model“. Then add your camera’s IP address in the “Hostname or IP address” field, without any extra characters. For example, a local camera would have only the local IP address, for example: 192.168.0.30...

  • Page 53: Audio/Video Stream Reference

    Audio/Video Stream Reference The camera supports multiple simultaneous video streams that can be configured with their own resolution, frame rate, and bit rate settings. Entering through the main login screen automatically activates the highest resolution video stream, called the Primary Stream. For access to specific types of audio or video encoding, you can bypass the main login screen and go directly to a stream with the desired protocol and encoding.

  • Page 54: Resetting The Camera Back To Factory Settings

    1) Make sure the camera is powered up 2) Find the SCNC3904 reset button at the bottom of the camera. It looks like a small white eraser head. In general it is easier to use the software reset function in the “Backup or Reset”...
  • Page 55 2 MegaPixels White Balance/Exposure Fully Automatic, with manual override and fine tuning available if desired Viewing Angle SCNC3904 (standard version) 55° SCNC3904-WIDE (wide angle version): 72° Focal Length SCNC3904: 6mm SCNC3904-WIDE: 4mm Lens Aperture F2.0 Min.llumination All models can see in total darkness (0 Lux) with IR...

  • Page 56: Glossary: A Quick Review Of Networking Terminology

    Glossary: A quick Review of Networking Terminology To participate in a computer network, each device needs an “Internet Protocol” address that is unique on that network. This IP address consists of 4 groups of numbers separated by periods. For example: 192.168.0.2 IP addresses are assigned to a device either automatically by the router or manually by a person who is setting up the network.

  • Page 57: Appendix A: Wireless Setup Instructions Without Cat5

    Appendix A: Wireless setup instructions without Cat5 We have received inquiries from customers with no available wired network jack for the camera’s initial configuration. Or sometimes a camera is inadvertently mounted before wireless setup. While we don’t recommend this, it is still possible to configure the camera without an initial wired connection using the following procedure.

  • Page 58: Appendix B: Setup Instructions For Att (2Wire) Router

    Appendix B: Setup instructions for ATT (2Wire) Router On the ATT/2Wire 2701HG and similar routers we found that UPnP does not work. For access from the internet you need to log in to the router. ATT usually has the IP address of the router configured to http://192.168.1.254 and the password is usually on a sticker on the bottom of the router.

  • Page 59: Appendix C: Motion Detection Fine Tuning And Adjustment

    Appendix C: Motion Detection Fine Tuning and Adjustment After selecting “motion detection” from the main settings screen, depending on your browser you may need to click on OK for installing an ActiveX, or you may need to install the Adobe Flash Player plug-in. Then in most cases you will need to expand the size of the browser window towards the right to see the complete motion detection screen.

  • Page 60: Appendix D: Known Issues

    Appendix D: Known issues 1. If you use Internet Explorer: Windows 7 - 8 have no problem with the signed Sharx Security ActiveX. Windows 8.1 issues warnings that can be ignored. 2. If you use Gmail for motion detection and send a very large number of emails in a short time, Google may suspect that you are sending spam and may suspend or block your account.

  • Page 61: Appendix F: Suggestions For Effective Motion Detection

    It uses microwaves like a police radar gun to detect moving objects and even uses an IR body heat detector to exclude pets or small animals under 80 lbs. For professional applications, these are available by special order from Sharx Security for under $100 Page 61...
  • Page 62 Page 62...

  • Page 63: Ready To Go Far Beyond Hd To Ultra-Resolution Cameras

    Ready to go far beyond HD to Ultra-Resolution Cameras? Sharx Security is at the forefront of network camera innovation and quality. Available to system integrators and installers since 2015, our newest line of Ultra-Resolution cameras includes the HDNC6301 day/night model with 2048 x 1536 (3MP) resolution as well as the daytime-only HDNC5501 with an astounding 2592 x 1920 (5MP) of live video or snapshot resolution.

  • Page 64: Contact Us

    $29.95 or better router from one of the above listed brands before multiple cameras can work for remote access. Sharx Security and the Sharx Security logo are US and internationally registered trademarks, and VIPcella is a trademark of Sharx Security, Inc.

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