Recording Messages - Panasonic KX-TVA50 Manager's Manual

For example:
•
To enter January, press [1] [#].
8.
Enter the day, then
9.
Enter the last 2 digits of the year, then
10.
to accept.
2

3.6 Recording Messages

The Message Manager is responsible for recording
various system messages (menus, voice labels, system
prompts, and system caller names) and is also
responsible for maintaining the following:
•
Company Greetings: A maximum of 32 company
greetings for business/non-business and lunch/
break hours as well as holidays can be selected,
recorded, or deleted as necessary.
•
Company Name
•
Custom Service Menus: A maximum of 100
custom service menus can be recorded. These
menus guide callers to the services they require
without the need for a human operator.
•
Voice Labels: A maximum of 20 Mailbox Groups
can be created by the System Administrator. Each
list can have a voice label.
•
System Prompts: The Message Manager can
change system prompts by recording new prompts
and restoring them.
•
Multilingual Selection Menu: With this menu,
callers can select the language they prefer for voice
guidance). For example, the Message Manager can
record a menu that announces:
"For English, press (7)."
"For French, press (8)."
"For Chinese, press (9)."
•
System Caller Names: A maximum of 200 Caller
ID numbers can be registered by the System
Administrator. The Message Manager is
responsible for recording a name for each Caller ID
number.
•
On Hold Announcement Menu: With this menu,
callers in a queue can listen to the announcement
or music while they are on hold.
Note
•
If the VPS is being programmed via KX-TVA
Maintenance Console, the Message Manager
cannot record any messages. The VPS will
announce, "Sorry, this function is not
available".
Document Version 2.1 2010/01
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Recording Menus and Voice Labels
1.
Log in to the Message Manager's mailbox.
•
See 3.1 Logging in to the Message Manager's
Mailbox.
2.
to record messages.
5
3.
Select the desired number to record.
1 for Company Greetings.
2 for Company Name.
3 for Custom Service Menus.
4 for Voice Labels for Mailbox Groups.
for System Prompts.
5
for Multilingual Selection Menu.
6
for System Caller Names.
7
for On Hold Announcement Menu.
8
4.
For the item selected in step 3, follow these steps:
a.
For Company Greetings: Enter the Company
Greeting Number (1-32).
b.
For the Company Name: Go to step 5.
c.
For Custom Service Menus: Enter a Custom
Service Number (1-100).
•
Enter [0] to record the Custom Service exit
prompt.
d.
For Voice Labels: Enter a Mailbox Groups
number to labeled. (The System Administrator
assigns list numbers.)
e.
For the Multilingual Selection Menu: Go to
step 5.
f.
For the On Hold Announcement Menu: Go to
step 5.
5.
1 to change the message.
•
If a message has not yet been recorded, go to
step 7.
6.
1 to record a message.
2 to erase the current message, then go to step
3 or 4.
7.
1 to end recording.
8.
2 to accept.
9.
Repeat steps 4-8 to record other Company
Greetings, Custom Service Menus, and/or Voice
Labels.
Recording System Prompts
1.
Log in to the Message Manager's mailbox.
•
See 3.1 Logging in to the Message Manager's
Mailbox.
2.
5 5
3.6 Recording Messages
Manager's Manual 19