Aastra 6730i User Manual
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Aastra 6730i User Manual

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See also: Administrator's Manual , User Manual
Aastra Business Communication
Solution
Aastra 6730i, Aastra 6731i, Aastra 6753i
User's Guide
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1614_en.pdf?get&DNR=eud-1614
Supported communication systems:
Aastra 415
Aastra 430
Aastra 470
This user's guide describes the functions, configuration
and use of the Aastra SIP phones Aastra 6730i,
Aastra 6731i and Aastra 6753i on the communication
systems mentioned above.
eud-1614_en / 1.1 – R3.0 – © 12.2013

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  • Page 1 Aastra 415 Aastra 430 Aastra 470 This user's guide describes the functions, configuration and use of the Aastra SIP phones Aastra 6730i, Aastra 6731i and Aastra 6753i on the communication systems mentioned above. eud-1614_en / 1.1 – R3.0 – © 12.2013...

  • Page 2: Welcome

    Welcome... Welcome to the user's guide for the Aastra SIP desk phones Aastra 6730i, Aastra 6731i and Aastra 6753i for Aastra 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration.

  • Page 3: Safety Information

    Electrical equipment does not belong in domestic waste. Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...

  • Page 4: Document Information

    • Based on communication server software version: R3.0 • Valid as of communication server software version: R3.0 • Copyright © 12.2013 Aastra Technologies Limited • In PDF Viewer, click on this link to download the latest version of this document: •...

  • Page 5: Table Of Contents

    Document information ........... . . 4 Information as to the Aastra 400 communication system ..... 7 Keys, display and menu guidance .
  • Page 6 Index ..............72 Aastra 6730i/6731i/6753i...

  • Page 7: Information As To The Aastra 400 Communication System

    PC. As soon as you receive an user account for the Aastra Self Service Portal from your assistant manager and after you have logged in, you are taken to the home page with the overview of all your phones.

  • Page 8: Keys, Display And Menu Guidance

    Using labels ................17 Aastra 6730i/6731i/6753i...

  • Page 9: Key Designations And Sockets

    Keys, display and menu guidance Key designations and sockets 6730i Aastra 6730i / Aastra 6731i Aastra 6753i Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 10 • Navigate through the menu • Switch line • Confirming menu selection Option key Calling up a local setting menu Call list key (Aastra 6730i/31i only) Calling up the call list menu End key • Ending a call • Back to idle state •...

  • Page 11: Display Symbols

    • Navigate to display in idle state • Confirming menu selection • Navigating to display in idle state Incoming call Active connection Hi-Q™ during a call (enhanced audio Activated setting quality) Busy lamp field Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...

  • Page 12: Operating Your Phone

    Information Using the softkey/navigation key Softkeys are the keys that are automatically configured with context-dependent func- tions by the Aastra 400 communications system. The functions are displayed above the navigation key. A menu always has several sub-menus. Press the Execute...
  • Page 13 • Aastra 400 communication system: The configuration has already been made by your system administrator in the communication system. • Aastra Self Service Portal: You can use the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7) where you can configure, change or delete the keys however you wish.

  • Page 14: Entering Text

    Execute soft- key. Exiting the editor without saving: With the Cancel softkey or the done key, you can cancel the input without saving or go back to the idle state in the menu. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 15 Flashes fast • Appointment call Flashes slowly Call party on hold Active connection Note: On the Aastra 6730i/31i, the line keys light up red. LED on function key or State Description busy lamp field • Function is deactivated Does not light up •...

  • Page 16: Using Expansion Key Modules

    Keys, display and menu guidance Using expansion key modules The connection of expansion key modules to your Aastra SIP phone (Aastra 6753i only) gives you additional, freely configurable keys. Expansion key module Aastra M670i You can connect up to three expansion key modules next to each other on your Aastra SIP phone.

  • Page 17: Using Labels

    Aastra 400 DocFinder). Aastra 6730i / Aastra 6731i: 1. Label the write-on labels via the Aastra Self Service Portal and print them (impor- tant printing setting: "Page scaling for printing: None"). 2. Cut out the labels according to the crop marks.
  • Page 18 Keys, display and menu guidance Aastra 6753i: 1. Label the write-on labels via the Aastra Self Service Portal and print them (impor- tant printing setting: "Page scaling for printing: None"). 2. Cut out the labels according to the crop marks.

  • Page 19: Phoning

    Organisation within the team (busy lamp field) ........50 Aastra 6730i/6731i/6753i...

  • Page 20: Making Calls

    The phone rings and the message LED and line key LED flash. If the caller's phone number is received, it is shown on the display. If the phone num- ber is stored in the private phone book or in the Aastra 400 communication system, the display also shows the corresponding name.

  • Page 21: Muting The Microphone

    55. Answering a call with the headset: Press the key on the headset or the Loudspeaker key. Ending a call with the headset: Press the key on the headset or the Loudspeaker key. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...

  • Page 22: Initiating Calls

    Press each of the corresponding digit keys once for the first few letters of the name you are looking for. For each letter, the display shows the correspond- ing digit, for example a "6" for the letter "n". Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 23 Scroll through the list and select the user you want. Pick up the handset. ➔ The phone number displayed is dialled. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 24 Redial list List of calls made. Your phone automatically stored the person's phone number and name in a call list in the Aastra 400 communication system. Within the one number user concept (see chapter "Purpose and function", page 66) you can call back users through one of these call lists.

  • Page 25: Dialling With A Configurable Key

    Aastra 6753i: You can make a call via a line key. Your Aastra SIP phone is equipped with three dedicated line keys with LED (L1, L2, L3). Your system administrator can set up six additional line keys (making a total of nine). The actual number of line keys depends on the system configuration.
  • Page 26 31). Activating another Aastra phone for making calls You want to make a call on another Aastra phone using your personal settings, for example on a colleague’s phone or in a meeting room. You can activate another Aastra phone to make an internal or external call using your personal settings, even if the phone is locked for external calls.
  • Page 27 ➔ The phone is now enabled. The external user is called. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 58). Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...

  • Page 28: Using Functions Before/While In A Call

    Depending on the communication system you hear the acknowledgement tone. Put the handset on-hook. ➔ Call expected is displayed, LED of the function key lights up. Callback Clear callback: Press the function key for Callback. ➔ Callback request is deleted. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...

  • Page 29: To Answer The Callback Request

    Someone has asked you to call back. The display shows Callback requested. You cannot automatically answer a callback request on your Aastra SIP phone. You can either enter the call number manually or you use a CTI client as for example the Aastra OfficeSuite.
  • Page 30 You can make enquiry calls to both internal and external users. Initiate an enquiry call (you are making/taking a call): Aastra 6730i/31i: Press a free line key. Aastra 6753i: Press a free line key (select using the vertical navigation key, if necessary).

  • Page 31: Making A Conference Call

    This function must be stored under a function key (see chapter "Configuring keys", page 64). Aastra 6730i/31i: Setting up a conference (you are in an active call) 1. Press the Conference key 2. Enter the phone number of the conference call party.
  • Page 32 ➔ The other conference parties remain in the call. Transferring a call partner (Aastra 6730i/31i only) You want to put your call partner through to someone else. With the deflect function you can connect your call partner with someone else. You can connect internal and external users with one another.

  • Page 33: Recording A Call

    .wave files in your individual e-mail boxes. For this, you must configure at least one e-mail address in the Aastra 400 communica- tion system. You can find a call recording overview in your e-mail box. Contact your system administrator for more information.

  • Page 34: Using Further Functions

    If your system administrator has set up a phone number with several phones for you as well as the five call routings (One-number user concept, see chapter "One number user concept", page 7), you can specify which of your phones shall signal a call by Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 35 Operation of personal call routing is available via the system menu. The function can also be configured to a function key by your system administrator (see chapter "Con- figuring keys", page 64) or configured by yourself in the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7).
  • Page 36 (see chapter "Purpose and function", page 66): • Activate the phone lock: Enter the function code *33* <PIN> # • Deactivate the phone lock: Enter the function code #33* <PIN> # Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 37 ➔ Function is activated/deactivated, LED on the function key is switched on/off. Note: The single appointment call must be configured using the Aastra Self Service Portal. Confirming an appointment call: Pick up the handset and then hang up immediately. ➔...

  • Page 38: Free Seating

    • As long as you do not have your own phone or are not logged on to a Free Seating phone, your caller will obtain either the busy signal or be forwarded to a precon- figured destination, depending on the system configuration. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 39 Your system administrator can set a delay (0-60 seconds, depending on the Aastra system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.

  • Page 40: Overview Of Available Functions

    This section contains a list of all the functions you can store under a configurable key via the Aastra Self Service Portal. More information on how to store functions under a configurable key using function commands and function codes can be found in the Aastra Self Service Portal online help (see chapter "Aastra Self Service Portal", page 7).
  • Page 41 This function lets you set remote maintenance access to your phone perma- Remote maintenance on/off nently. Remote maintenance one- This function lets you set remote maintenance access to your phone on a time on/off one-off basis. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 42 Access to the Aastra 400 system menu. Direct access to the system phone book menu in the system menu. Contacts System phone book in the system phone book are integrated in the Aastra 400 communication system (see chapter "Phone books management", page 60).

  • Page 43: Organising Absences From The Desk

    3.30 pm. Contact your system administrator for more informa- tion. • All configuration options for a presence profile can be found in chapter "Config- uring presence profile", page Seite 62 Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...

  • Page 44: Absence Information

    Phoning Operation of the presence status is available via the system menu, a function key (see chapter "Configuring keys", page 64) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Menu To activate the presence profile: Press the function key for Menu.

  • Page 45: Call Forwarding

    With a call forwarding you can forward incoming calls directly to a different destina- tion. Notes: • One call forwarding applies to all connected phones, in one number user con- cept. • Only one call forwarding variant at a time is possible. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 46 Aastra DocFinder. Operation of the call forwarding is available via the system menu, a function key (see chapter "Configuring keys", page 64) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Menu Activate call forwarding: Press the function key for Menu.

  • Page 47: Operating Call Lists And Voice Messages

    Operating call lists and voice messages In this section you will learn how to use call lists and voice messages which are stored in the Aastra 400 communication system. Editing options for the call list The call lists (unanswered/answered calls and redial list) include a maximum of 10 entries each.
  • Page 48 Phoning Options in the call list: Aastra 6730i/31i: Press the call list button. Menu Aastra 6753i: Press the function key for Menu. Call list Aastra 6753i: Scroll to Call list and press the navigation key to the right. <Call list>...
  • Page 49 DocFinder. Operation of the voice messages is available via the system menu, a function key (see chapter "Configuring keys", page 64) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Menu Options in the voice mail: Press the function key for Menu.

  • Page 50: Organisation Within The Team (Busy Lamp Field)

    To be able to use the busy lamp field, it must have been saved as such with the call number of the team partner, either by your system administrator or by yourself in the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7).

  • Page 51: Using Functions With Opencount

    If an OpenCount is integrated in your Aastra 400 communication system, the fol- lowing additional features are also available on your phone. Activating PIN telephony The PIN telephony is part of OpenCount.

  • Page 52: Setting Functions By Remote Control

    You hear the acknowledgement tone. Put the handset on-hook. ➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 58). Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...

  • Page 53: Personalizing Your Phone

    Configuring keys ..............64 Aastra 6730i/6731i/6753i...

  • Page 54: Configuring The Display

    You have to set the volume of handset and loudspeaker separately. The new volume will remain stored even after the call is ended. Adjusting the volume: Quieter: Press the key. Louder: Press the key. Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...

  • Page 55: Setting The Ringing Properties

    A list of alarm melodies is available for playback: Menu > Alarm melodies > Test. Setting the audio properties Using your Aastra SIP phone, you can make and answer calls using the handset, head- set or handsfree system. The audio settings allow the use of different combinations of these three operation modes in order to achieve maximum flexibility in phone opera- tion.

  • Page 56: Configuring General Phone Settings

    Selecting the language You wish to select a different user language for your display. The user language on your phone is configured using the Aastra Self Service Portal. For more information about the Aastra Self Service Portal, please refer to chapter "Aastra Self Service...
  • Page 57 As system administrator or technician, you can make global settings for the time and date for all Aastra SIP phones in the Aastra 400 communication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.

  • Page 58: Changing The Pin

    You want to change the text displayed by your phone in the idle state. The display text shown in the idle state on your phone is configured using the Aastra Self Service Portal. For more information about the Aastra Self Service Portal, please refer to chapter "Aastra Self Service...

  • Page 59: Protecting Yourself Against Calls

    A function key can be configured for the call forwarding protection function (see chapter "Configuring keys", page 64). Protection for all other call types is configured using the Aastra Self Service Portal. For more information about the Aastra Self Ser- vice Portal, please refer to chapter "Aastra Self Service Portal", page 7.

  • Page 60: Phone Books Management

    We therefore recommend to enter or manage your (new) private contacts as follows: • If you use the Aastra OfficeSuite next to your Aastra SIP phone you can mange your private contacts there.

  • Page 61: Configuring Voice Mail

    Recording not allowed Caller cannot leave a message. Operation of voice mail is available via the system menu, a function key (see chapter "Configuring keys", page 64) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7).

  • Page 62: Configuring Presence Profile

    You can also leave this input field blank. Personal call routing: Specify the phones on which a call is to be signalled (see chapter "Activating personal call routing", page 34). Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 63 Operation of the presence settings is available via the system menu, a function key (see chapter "Configuring keys", page 64) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Menu Press the function key for Menu.

  • Page 64: Configuring Keys

    This section explains how to assign call numbers, functions, and busy lamp fields to a key. Available keys You can assign the configurable keys of your Aastra SIP phone with a specific action type so you can trigger a particular action by simply pressing that key. The following choice is available:...

  • Page 65: Product And Safety Information

    Limited Warranty (Australia only)........... . . 68 Aastra 6730i/6731i/6753i...

  • Page 66: Safety Information

    © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.
  • Page 67 • Make sure that the versions of the user documents comply with the software level of the Aastra 400 products used and that you have the latest editions. • Always read the user documents first before you put your product into operation.

  • Page 68: Data Protection

    Aastra has its headquarters in Concord, Ontario, Canada. Aastra develops and distributes innovative business communication solu- tions for companies of all sizes. Aastra's operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries.

  • Page 69: Repair Notice

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exer- cise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 70: Warranty Repair Services

    Limitation of liability To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services (whether for tort (including negligence),...

  • Page 71: After Warranty Service

    Australian Consumer Law, this service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions contact:...

  • Page 72: Index

    Index Calls: answering ..............20 Aastra M670i ..............16 ending .................20 Aastra Self Service Portal ..........7 initiating ..............22 Absence information, setting ........44 private call with PIN ..........27 Accessories see: Safety information ......3 recording ..............33 Advanced search ............22 take (pick up own call) ..........33 Alarm melodies ...............55...
  • Page 73 ..................20 Free seating ..............38 in handsfree mode ..........20 Function ................66 with another Aastra phone ......... 26 Function key configuration (default setting) ..13 with headset ............. 21 Function selection for configurable key ....40 Menu guidance see: Operation ......... 12 Message LED see: LED ..........
  • Page 74 Team organisation see: Busy lamp fields, using ...................50 Team partner: answering a call ............50 calling ................50 Text: correcting ..............14 entering ..............14 Time, setting ..............57 Trademarks ...............67 Transferring: with notification ............32 without notification ..........32 Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 75 Aastra 6730i/6731i/6753i eud-1614/1.1 – R3.0 – 12.2013...
  • Page 76 Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive1999/5/EC. • all our products are manufactured in conformity with RoHS (2011/65/EU). The product-specific declarations of conformity can be found on the Aastra 400 DocFinder: www.aastra.com/docfinder.

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