Samsung SMT-i6020 User Manual
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Samsung SMT-i6020 User Manual

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SMT-i6020/6021
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  • Page 1 SMT-i6020/6021 User Guide...
  • Page 2 COPYRIGHT This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to the third party in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.

  • Page 3: Safety Concerns

    Indicates additional information for referrence. Checks Provides the operator with checkpoints for stable system operation. Symbols Caution Indication of a general caution Restriction Indication for prohibiting an action for a product Instruction Indication for commanding a specifically required action SMT-i6020/6021 User Guide _...

  • Page 4: Warning

    Humidity or liquid may heating device (cigarette heat, damage the parts and circuits of heater, etc.) this product. Do not use or store flammable spray or materials near the phone. _ © SAMSUNG Electronics Co., Ltd.

  • Page 5: Caution

    Do not install the phone under Listening with a headset or direct sunlight. earphone at high volume may damage your hearing. SMT-i6020/6021 User Guide _...

  • Page 6: Table Of Contents

    Name and Function ..............18 Phone Information Display ............ 20 Phone Status Indicator..............20 LED Indicator ................20 Phone Status Icons ..............21 Supplementary Functions Menu ........... 22 Usage of Supplementary Functions Menu ......... 22 _ © SAMSUNG Electronics Co., Ltd.
  • Page 7 Volume Control of a Handset ............35 Volume Control of a Speaker............35 Volume Control of Ringing Sound ..........36 HOW TO USE MENUS Menu Structure ............... 37 Contacts .................. 39 History ..................43 Message ................. 44 SMT-i6020/6021 User Guide _...
  • Page 8 Smart Phone Interoperation (SDM) ........59 System Configuration Diagram ........... 59 Key Functions ................60 Registration Methods ..............60 Deregistration ................66 Dashboard..................67 Contacts ..................68 Call Log ..................78 Program Key ................80 _ © SAMSUNG Electronics Co., Ltd.

  • Page 9: Smt-I6020/6021 User Guide

    Settings ..................83 TROUBLESHOOTING ANNEX Product Specifications ............87 SMT-i6020/6021 User Guide _...

  • Page 10: Before Use

    Quick Guide Power Adaptor LAN Cable Wall-Mount Bracket (option) (option) - If any components are damaged or missing, contact the dealer. - The Power Adaptor and Wall-Mount Bracket are options. If necessary, contact the dealer. _ © SAMSUNG Electronics Co., Ltd.

  • Page 11: Phone Installation

    Connect a handset to the handset port of the phone. Connect one end of the PC connection LAN cable, which was provided with the phone, to the PC connection port of the phone. Connect the other end to the PC network port. SMT-i6020/6021 User Guide _...
  • Page 12 (The power adapter is purchased separately.) - When connecting the power cable, make it go through the center hole of phone cradle. If a USB is used, connect a USB to the USB connection port. _ © SAMSUNG Electronics Co., Ltd.

  • Page 13: Assembling The Cradle For Desk

    Fix one latch of the cradle to the top or bottom groove of the phone. Push the remaining latch into the remaining groove on the opposite side. Place the phone on the installation location and check whether it shakes. SMT-i6020/6021 User Guide _...

  • Page 14: Assembling The Wall-Mount Bracket (Option)

    Insert the 2 plastic anchors in a hole in the wall with mallet, and fix with enclosed screws. Handset bracket and wall mount bracket are fixed to the body as shown below for the order. ① ② ③ ④ _ © SAMSUNG Electronics Co., Ltd.
  • Page 15 Insert the wall-mount bracket as shown ① in the figure. ② Extract hanger part which placing the handset in the body with a flat-blade screw driver and re-insert it a 180 degree turn. - This prevents the handset falling. SMT-i6020/6021 User Guide _...
  • Page 16 Attach to match wall mount bracket hole and screws, and pull down to make sure firmly fixed. _ © SAMSUNG Electronics Co., Ltd.

  • Page 17: Things You Should Know

    THINGS YOU SHOULD KNOW Key Functions IP Network The SMT-i6020/6021 phone enables voice telecommunication through an already-installed data network, without requiring the installation of an additional telephone line. Therefore, it does not require the additional expense of maintaining telephone numbers, and can save on telephone costs for the businesses, and people, that use international phone calls frequently.
  • Page 18 USB Charging With a phone to which a power adaptor is connected, you can use the USB charging function. (When PoE is connected, the USB charging function is not available during call.) _ © SAMSUNG Electronics Co., Ltd.

  • Page 19: Part Names And Functions

    The color or image of the product in this manual may be different from the actual ones. Handset placing part contains magnetic material to hold handset, so do not leave things whichshould not receive the influence of the magnetic material. SMT-i6020/6021 User Guide _...

  • Page 20: Name And Function

    If a UE is connected to a smartphone via FMC subscriber, NFC or Bluetooth (smartphone mode), a call can be switched between connected devices using the Move button. Redial button This button is used to call a previous number. _ © SAMSUNG Electronics Co., Ltd.
  • Page 21 - This button is used to select or save the item where a cursor is placed in a menu mode. - This button is used to check the caller information received from an outbound line during receiving. SMT-i6020/6021 User Guide _...

  • Page 22: Phone Information Display

    When the user is receiving an incoming call. Blinks slowly in red (2 sec.) When the user is on hold. Red indicator light turns on A user is busy or the corresponding function is enabled _ © SAMSUNG Electronics Co., Ltd.

  • Page 23: Phone Status Icons

    Icon shows the phone setting status, being displayed on the right top side. Icon Description Signal intensity of wireless network Types of headset in use (general/EHS/Bluetooth) Bluetooth headset Bluetooth mobile phone Smart phone connection status AOM connection status (Galaxy Tab 10.1) Call Transfer status DND status Lock status SMT-i6020/6021 User Guide _...

  • Page 24: Supplementary Functions Menu

    While pressing the [Function] soft button at the bottom of screen, press the right selection button of the menu you want to use. Supplementary Functions Menu of Waiting Screen Supplementary Functions Menu of Communication Status _ © SAMSUNG Electronics Co., Ltd.

  • Page 25: Text Input Method

    Alphabet and numbers can be input using the dial buttons. - Inputting special characters: Press the [ * ] button to select the special character input mode, and select characters using the navigation button to input or modify them. Navigation button Dial button SMT-i6020/6021 User Guide _...

  • Page 26: Basic Functions

    If incorrect information is entered during easy installation, the phone may not be properly registered or there may be a network fault. Make sure to enter the information provided by the system administrator. The SMT-i6020/6021 phone supports 2 types of phone registration. Settings Description...
  • Page 27 - Wi-Fi is working properly when the AC adaptor is connected. - After selecting an AP to connect in the searched list, connect to it in the STATIC or DHCP mode. [Wireless] function is supported SMT-i6021 only. SMT-i6020/6021 User Guide _...
  • Page 28 After configuring LLDP, Complete easy installation by pressing the [Done] soft button, then the phone is restarted. - To modify already entered information, press the [<] soft button. _ © SAMSUNG Electronics Co., Ltd.

  • Page 29: Dialing

    Pick up the handset, check whether the dial tone is audible, and then press the extension number. When you press the extension number, you can hear a call connection tone. If the other party receives the call, begin the conversation. SMT-i6020/6021 User Guide _...

  • Page 30: Dialing A Outbound Call

    When you dial a number, you can hear a call connection tone. If the other party receives the call, begin the conversation. As the outbound call number may vary per system, contact the system administrator. _ © SAMSUNG Electronics Co., Ltd.

  • Page 31: Dialing Via Speaker Phone

    When you press the [Log] soft button at the bottom of waiting screen, the recent call log is displayed. Move to a phone number you want by using the navigation button. And press the [Call] soft button, then a call is made to the selected number. SMT-i6020/6021 User Guide _...

  • Page 32: Answering Incoming Calls

    Converse with the counterpart. - If the handset is picked during a call, the speaker is turned off, and the conversation can be continued through the handset. When a call ends, press the [Speaker] button again. _ © SAMSUNG Electronics Co., Ltd.

  • Page 33: Functions Available During Call

    To block your voice during call, press the [Mute] button. - Now the counterpart cannot hear your voice. - The LED of [Mute] button is turned on. When you press the [Mute] button again, the function is cleared. SMT-i6020/6021 User Guide _...

  • Page 34: Call Transfer

    To return to the original call, press the [cancel] button. Then you can retry by press the [Transfer] button again to retry, or, return to the existing call by pressing the [Hold] button. _ © SAMSUNG Electronics Co., Ltd.

  • Page 35: Conference Function

    Displays the counterpart’s information on the screen during communication. When the information is received, the counterpart’s detail information is displayed on the screen. If system does not support, this function does not work. Contact you system manager. SMT-i6020/6021 User Guide _...

  • Page 36: Call Move

    During communication using the smartphone, if you press the [Headset] button, you can still talk through the IP phone. - Operation may vary depending on smart This function is supported for 6021 model only. _ © SAMSUNG Electronics Co., Ltd.

  • Page 37: Volume Control

    The user can adjust the volume of a speaker in the following way while calling. To increase the speaker volume, press the (+) of the [Volume] button. To decrease the speaker volume, press the (-) of the [Volume] button. SMT-i6020/6021 User Guide _...

  • Page 38: Volume Control Of Ringing Sound

    To decrease the volume of the ringtone, press the (-) of the [Volume] button while the bell is ringing. By pressing the [Volume] button in standby mode, the user can also adjust the key tone volume. _ © SAMSUNG Electronics Co., Ltd.

  • Page 39: How To Use Menus

    You can set Subscriber functions provided by system. *Extension You can enable or disable Extension Login. Login You can set and check AOM Key. Settings Sound You can select various bell sounds and button sounds and adjust the sound volume. SMT-i6020/6021 User Guide _...
  • Page 40 You can check registered external devices and Manager enable or disable them. Wi-Fi 5G Only You can enable or disable Wi-Fi 5G Only mode. Set. Phone Restart You can restart phone. Administrator You can use Administrator menus. _ © SAMSUNG Electronics Co., Ltd.

  • Page 41: Contacts

    And select a group you want. The list of saved phone numbers is displayed. When you select a target and press the [OK] button, the detail information is displayed. - [Call]: You can make a call to the selected phone number. SMT-i6020/6021 User Guide _...
  • Page 42 Enter the name and phone number information, etc. and press the [Save] soft button. - You can set up the numbers (company, mobile phone, home, fax, others), e-mail, memo, bell sound, buddy ID and register photos. _ © SAMSUNG Electronics Co., Ltd.
  • Page 43 Click the [Delete] soft button to delete the phone number. Add Group This is the function used to add a new group. Press the [Menu]  [Contacts]  [Option]  [New] soft button. Enter a new group name and press the [Save] soft button. SMT-i6020/6021 User Guide _...
  • Page 44 Go to [Menu]  [Contacts]  [Option]  select a group to delete and press the [Del.] soft button. Click the [Yes] soft button to delete the phone number. - The members of the deleted group are moved to the unspecified group. _ © SAMSUNG Electronics Co., Ltd.

  • Page 45: History

    - [Outbox]: You can check recent outgoing call and message. - [Missed]: You can check recent absent call. - [Message]: You can check recent in/out message. - If you select phone number using navigation key, and push [OK] button, you can view detail information. SMT-i6020/6021 User Guide _...

  • Page 46: Message

    After entering a called number, press the [Send] soft button. Then the message is transmitted. - [Search]: You can search a phone number in the contacts. _ © SAMSUNG Electronics Co., Ltd.
  • Page 47 - [Reply]: You can reply to a counterpart who sent a message. - [Call]: You can call the person who send the message. - [Delete]: You can delete a message. SMT-i6020/6021 User Guide _...
  • Page 48 To view all message information, select the message and then press [OK] button. - [Forward]: You can forward a message to others by pressing the below soft button. - [Delete]: You can delete a message. _ © SAMSUNG Electronics Co., Ltd.

  • Page 49: Language

    Select [Menu]  [System Options]  [Call Transfer]. Select Call Transfer type, and input subscriber number to transfer, and press [save] soft button. Absent Message Select [Menu]  [System Options]  [Absent Message].. - Select Message to send. SMT-i6020/6021 User Guide _...

  • Page 50: Call

    ID/Passord input window. After input ID/password for Extension Login, press [Login] or [OK] key, then you can login. - If you press [release] during using Extension Login, you can register original ID again. _ © SAMSUNG Electronics Co., Ltd.

  • Page 51: Aom

    The AOM button setup function may not be available depending on system. If this function does not work properly, contact the system administrator. For detail information about how to use the AOM button function, refer to the SCM operation manual. SMT-i6020/6021 User Guide _...

  • Page 52: Settings

    Select [Menu]  [Settings]  [Sound]  [Message Tone]. You can set up a message alert sound. Bluetooth Ring Select [Menu]  [Settings]  [Sound]  [Bluetooth Ring]. You can set bluetooth Ring type. This functiion is supported on SMT-i6021 model only. _ © SAMSUNG Electronics Co., Ltd.

  • Page 53: Screen

    Below are shown the default LCD power Saving settings. - Screen off: User Configuration (08:00 to 18:00) Main Screen Type Select [Menu]  [Settings]  [Screen]  [Main Screen Type]. You can select display type of Main Screen (Digital Clock/World Time) SMT-i6020/6021 User Guide _...

  • Page 54: Security

    Call Lock Select [Menu]  [Settings]  [Security]  [Call]. - [Disable]: you can disable Call Lock. - [Outbound]: you can enable Outbound Call Lock. - [All]: you can enable all Outgoing Call Lock. _ © SAMSUNG Electronics Co., Ltd.

  • Page 55: Bluetooth & Headset

    - [Bluetooth] You can use Bluetooth headset. - [EHS] You can use EHS type headset. If you set [Bluetooth mode] as Smartphone, you can use [Headset mode] as Standard only. And if you change setting, related setting value may be initialized. SMT-i6020/6021 User Guide _...
  • Page 56 - EHS Equipment supported with phone is Plantronics APU-71. Bluetooth Connection [Bluetooth mode is ‘Headset’] Select [Menu]  [Settings]  [Bluetooth & Headset]  [Headset]  [Set]. After searching nearby Bluetooth devices, the connection information is displayed. _ © SAMSUNG Electronics Co., Ltd.
  • Page 57 [Bluetooth mode is ‘Smart Phone’] Select [Menu]  [Settings]  [Bluetooth & Headset]  [Smartphone]  [Set]. To connect a smartphone to the phone, press [Wait Pairing] and start Bluetooth search in your smartphone. SMT-i6020/6021 User Guide _...
  • Page 58 - Noise may occur depending on the position of the user if the reception power is reduced due to radio obstacles, e.g. walls and partitions. - It may be difficult to talk due to the noise from the surroundings when the user is in a noisy area or outdoors. _ © SAMSUNG Electronics Co., Ltd.

  • Page 59: Clear User Settings

    Deskphone Manager When you select [Menu]  [Settings]  [Deskphone Manage], you can check the connection information of a mobile device. Display SDM (Samsung Deskphone Manager) App. Connection information. - [Disconnect]: A mobile device is disconnected. Setting Wi-Fi 5G Only When you select [Menu] ...

  • Page 60: Phone Restart

    This function is supported for 6021 model only. Phone Restart When you select [Menu]  [Settings]  [Phone Restart], the phone is restarted. Administrator Select [Menu]  [Settings]  [Administrator]. You can enter into the administrator mode. _ © SAMSUNG Electronics Co., Ltd.

  • Page 61: Interoperation Service

    SERVICE Smart Phone Interoperation (SDM) The Samsung Deskphone Manager (SDM) is a smartphone application that allows a user to use the contacts, call log, or program keys and also do various settings by interoperating with SMT-i5343. The SDM supports Samsung Galaxy S2, S3, Note1, Note2, and Galaxy Note2 10.1’.

  • Page 62: Key Functions

    IP phone’s network IP address, so you don’t know IP phone’s network information. For Auto Login - SDM user should know a account for IP phone connection. - Wireless Network have to support multicasting data. _ © SAMSUNG Electronics Co., Ltd.
  • Page 63 If you have trouble to auto login, contact system manager. SMT-i6020/6021 User Guide _...
  • Page 64 Start the app and press the Start button. Enter an ID/PW and select ‘Deskphone IP input’. Enter deskphone IP information, and enter OK button. _ © SAMSUNG Electronics Co., Ltd.
  • Page 65 This function is useful when used in environments without a wireless AP. For registration using USB tethering - Smart phone can use USB tethering. - Smart phone don’t need WiFi connection. SMT-i6020/6021 User Guide _...
  • Page 66 Start the app and press the ‘USB connection’ button. Turn on USB tethering by selecting USB tethering setting at the bottom and select the Back button. If USB tethering is activated, then authentication is precessed automatically. _ © SAMSUNG Electronics Co., Ltd.
  • Page 67 If the authentication procedure is successful, the dashboard screen is displayed. If phone number of smart phone address is not registered, you have to authenticate using account information. SMT-i6020/6021 User Guide _...

  • Page 68: Deregistration

    Disconnect the smart phone connected to the deskphone. Deregistration in Settings In the dashboard screen, go to ‘Application settings’ and select the ‘Deregistration’ in the ‘Connection info setting’. When the deregistration popup is displayed, press the ‘Yes’ button for deregistration. _ © SAMSUNG Electronics Co., Ltd.

  • Page 69: Dashboard

    Function Description Dashboard Contacts icon Moves to the contacts screen. Call Log icon Move to the call log screen. Prog Key icon Moves to the program key screen. Settings icon Moves to the Settings screen. SMT-i6020/6021 User Guide _...

  • Page 70: Contacts

    You can delete a contact. Copy to deskphone You can save a contact to the deskphone. Dialing You can make a call through the deskphone or smartphone. Long touch action You can edit or delete a contact. _ © SAMSUNG Electronics Co., Ltd.
  • Page 71 You can edit a contact. Delete You can delete a contact. Group You can manage the group of a contact. Copy to deskphone/Copy to Copy a contact to the deskphone or smartphone smartphone. Contacts in smart phone can’t be added/edited/deleted. SMT-i6020/6021 User Guide _...
  • Page 72 Function Description Add/Edit Enter name You can enter it briefly or in detail. Contacts Add Group Select a group by going to the group list screen. Select type Select a type if it exists. _ © SAMSUNG Electronics Co., Ltd.
  • Page 73 You can select multiple groups for the contact or create a new group. Function Description Select Create group You can create a new group. Group Select Group Select a group where a contact will belong. SMT-i6020/6021 User Guide _...
  • Page 74 You can see the list of contacts. Create group You can add a new group. Delete You can delete a group. Long touch action You can edit or delete a group name. Contacts in smart phone can’t be added/edited/deleted. _ © SAMSUNG Electronics Co., Ltd.
  • Page 75 Group name edit When you press group name edit after long touch in the group list, the below popup where you can enter a group name is displayed. Enter a name and press OK. SMT-i6020/6021 User Guide _...
  • Page 76 Enter name Enter a group name. (If it is duplicate, there will be a warning popup.) Add Member Moves to the member selection screen. Find Contact You can search a contact using an entered keyword. _ © SAMSUNG Electronics Co., Ltd.
  • Page 77 (The contact automatically belongs to the group.) Function Description Contacts in Search Search a contact in a group. Group Add contact Create a contact in a group. Add Member Manage a group member (add or remove). Delete Delete a group member. SMT-i6020/6021 User Guide _...
  • Page 78 You can add/remove a group member. The bar above means the selected contacts. Function Description Select/Remove a group You can add a group member or remove Member member an existing group member. Find Contact You can search a contact using an entered keyword. _ © SAMSUNG Electronics Co., Ltd.
  • Page 79 Description Search/ Search Real time search for a text entered in Directory the search box Search Directory name search Name based search in the directory service Directory number search Number based search in the directory service SMT-i6020/6021 User Guide _...

  • Page 80: Call Log

    (All, Incoming, Outgoing, Missed) View call log details View the detail information of a call log. Delete Delete a call log. Delete all Delete all the calls. Contacts in smart phone can’t be added/edited/deleted. _ © SAMSUNG Electronics Co., Ltd.
  • Page 81 Function Description View call Dialing You can make a call using the log details deskphone or smartphone. Delete Delete a call log. Add/Edit Add/Edit a new contact SMT-i6020/6021 User Guide _...

  • Page 82: Program Key

    Add function You can add a function. Long touch action You can see the details and delete the information. Edit/Delete You can edit or delete a function. Settings Moves to the Settings screen. _ © SAMSUNG Electronics Co., Ltd.
  • Page 83 You can edit or delete a program key. It supports multi-tasking. You must press Save to make it applied after checking what you want to edit or delete. Function Description Edit/Delete Edit Moves to the Edit screen. Function Delete Select a function to delete. Done Apply the changes. SMT-i6020/6021 User Guide _...
  • Page 84 Add/Edit Select function Move to the function selection screen Function and select a function you want. screen Input Enter a value for the function or search the value. Done Apply the addition or change. _ © SAMSUNG Electronics Co., Ltd.
  • Page 85 Setting for deskphone connection. You can check or uncheck auto re-connection, and manually register FMC number. If you have FMC nuber, it is registered automatically and can not modify. And SDM can be cancelled restration from Deskphone. SMT-i6020/6021 User Guide _...
  • Page 86 (X), it is not displayed on the screen but it still remains in the notification bar. Therefore, you can load it anytime. You can accept or reject a call. When you accept a call, it is connected through the Samsung Mobile VoIP app. _ © SAMSUNG Electronics Co., Ltd.

  • Page 87: Troubleshooting

    - Check if the IP address that has already been set up for the connected computer is available by using the ‘ping’ command. If the IP address is already being used, contact the system administrator to receive an available IP address. SMT-i6020/6021 User Guide _...
  • Page 88 Caller ID will not appear on the screen. You are unable to access the Set the UC dial to a central position then you will be main menu from the call forward able to access the menu. or rejection screen. _ © SAMSUNG Electronics Co., Ltd.

  • Page 89: Product Specifications

    Class B Device (Broadcasting communication device for home use) This device obtained EMC registration mainly for home use (Class B) and may be used in all areas. Caution: This wireless device is subject to electromagnetic interference. SMT-i6020/6021 User Guide _...
  • Page 90 IC : 649E-SMTI6021 USA/CANADA US : A3LIPNANSMTI6021 ■ SMT-i6021 Country Certificate Cert No. CB Certificate No. : NL-36551 EUROPE NB No. : 1177 FCC/IC IC : 649E-SMTI6021 USA/CANADA US : A3LIPNANSMTI6021 FCC ID : A3LSMTI6021 _ © SAMSUNG Electronics Co., Ltd.
  • Page 93 WEEE SYMBOL INFORMATION This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote...
  • Page 94 Information in this document is proprietary to SAMSUNG Electronics Co., Ltd. No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG. Information in this document is subject to change without...
  • Page 95 QUESTIONS OR COMMENTS? Homepage www.samsungnetwork.com...

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