Vertical summit Operation Manual
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Vertical summit Operation Manual

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Summit & Summit 800
Feature Description & Operation
Manual
Please read this manual carefully before operating System.
Retain it for future reference.

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  • Page 1 Summit & Summit 800 Feature Description & Operation Manual Please read this manual carefully before operating System. Retain it for future reference.

  • Page 2: Revision History

    Issue Date DESCRIPTION OF CHANGES 1.0Fe Feb, 2014 Initial Release 1.1.x Feb, 2015 Update contents according to S/W integration for both Summit & Summit 800 1.2.x Updated and Added the following features: Emergency page Message Cascade LCR (Least Call Routing)

  • Page 3: Table Of Contents

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Table of Contents 1. Introduction ................1 1.1 Manual Application ..............1 1.2 Manual Organization ..............1 1.3 Feature Information ..............1 1.4 Buttons & Term Variations ............2 2.
  • Page 4 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.7.12.4 Group Parameter Control ..............42 2.7.12.5 Supervisor Help Response ..............43 2.7.12.6 Supervisor Login/Logout ..............45 2.8 Auto Called Number Redial (ACNR) ......... 47 2.9 Automatic Pause Insertion ............49 2.10 Automatic Privacy ..............
  • Page 5 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.27 Diagnostics & Maintenance ............89 2.28 Dial-by-Name ................90 2.29 Dial Pulse to Tone Switchover ..........92 2.30 Dialing Restrictions ..............93 2.30.1 Class of Service ................93 2.30.2 Day/Timed &...
  • Page 6 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.45 ICLID Call Routing ..............137 2.46 In-Room Indication ..............139 2.47 Integrated Auto Attendant/Voice Mail ........140 2.47.1 Integrated AA/VM Overview ............140 2.47.2 Integrated Auto Attendant ............... 141 2.47.2.1...
  • Page 7 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.60 Multiple Voice Mailbox Support ..........188 2.61 Network Security & Priority ............ 189 2.62 Outside Call Redirect ............... 190 2.63 Outside Call Time Restriction ..........191 2.64 Outside Line Access ..............192 2.65 Outside Line Queuing ..............
  • Page 8 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.79.2.4 Network Call back (Call Completion) ..........241 2.79.2.5 Net Call Camp-On (Call Offer) ............242 2.79.2.6 Net Conference ................244 2.79.2.7 Net Station Message Waiting ............245 2.79.2.8 Net Call Forward................
  • Page 9 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.10.1 CLI Message Wait ................291 3.10.2 Message Wait Reminder Tone ............294 3.10.3 Short Message Service (SMS) ............295 3.10.4 Station Message Wait/Call Back ............. 298 3.11 Paging ..................301 3.11.1 Internal/External &...
  • Page 10 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.17 Multiple Calling Line ID ............336 4.18 Outside Line Groups ............... 338 4.19 Outside Line Preset Forward ..........339 4.20 Outside Line Ring Assignment ..........340 4.21 Private Line ................341 5.
  • Page 11 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6. Attendants ................ 388 6.1 Alternate Attendant ..............388 6.2 Attendant Call & Call Queuing ..........390 6.3 Attendant Positions ..............391 6.4 Attendant Recall ............... 392 6.5 Attendant Station User Program Codes ........ 393 6.6 Call Forward, Attendant ............

  • Page 12: Introduction

    1.1 Manual Application This document provides detailed information covering description and operation of the numerous features available in the Vertical Summit Release system software. The document is written assuming the system employs the default-numbering plan for North America. 1.2 Manual Organization Features are arranged alphabetically in nine (9) different major groupings as follows: ...

  • Page 13: Buttons & Term Variations

    Issue 1.2 1.4 Buttons & Term Variations The Summit supports proprietary digital and IP phones. The proprietary models include the LDP- 7000 series, LDP-9000 series, LIP- 7000 series, LIP-8000/8000E series, and LIP-9000 Series. Each series employs similar but slightly different designations for the buttons. Details of the buttons on your phone are provided in the User Guide.

  • Page 14: System

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2. S YSTEM 2.1 8-Digit Station Numbering Plan Description The system supports Station Numbering Plans from two to eight digits. The Station number consists of a Prefix and suffix called Add Digits. A Prefix digit string can be any four digits that do not conflict with the system Flexible Numbering Plan used for feature codes.

  • Page 15: Account Code

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.2 Account Code Description You may allow tracking of specific calls by entering a non-verified variable length (up to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station Message Detail Record (SMDR) for the call as discussed in Section 2.75.
  • Page 16 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4. Press “*”. 5. Place the outside call as normal. To enter an Account Code during a call: 1. Momentarily press the Hook-switch. 2. Dial the Flex Numbering Plan code “550”.

  • Page 17: Alarm Signal/Door Bell

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.3 Alarm Signal/Door Bell Description The system can be configured to recognize the status of an external contact (normally open or closed). The system will signal assigned iPECS IP and LDP Phones when the contact activates.
  • Page 18 Alarm/Doorbell Mode, Alarm Signal Mode Common Attributes Alarm/Door Bell Attribute STATION DATA Related Features  Door Open Hardware  iPECS IP or LDP Phone  Alarm or Doorbell input contact, refer to the Summit Hardware Description & Installation Manual to install.

  • Page 19: Authorization Codes (Password)

    Walking COS (Class of Service), or DISA and may be required for outgoing outside Line or LCR access based on configuration of the Summit system database. When you dial an Authorization Code that matches an Authorization Code stored in the database, the system invokes the Station COS (Class of Service) or the COS (Class of Service) assigned to Authorization code.
  • Page 20 3. A user may enter an Authorization Code from any station to place an outside call using Walking COS (Class of Service). 4. The Summit (Summit 800) system provides memory for up to 500 (2400) Authorization codes, 140 (1200) for station codes and the remaining 360 (1200) are system codes.
  • Page 21 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 match the LDT table digits, the system will send second dial tone to request that you input a valid Authorization code. 7. An Authorization code may include any dial pad digit except “*” and “#”.

  • Page 22: Auto Call Recording

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  Outside Line Access  Temporary Station COS (Class of Service)/Lock  Walking COS (Class of Service)  Call Forward  Station User Programming & Codes Hardware 2.5 Auto Call Recording...
  • Page 23 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Recording Option, Auto Talk Recording Destination Common Attributes Auto Call Recording Destination CO LINE DATA SYSTEM DATA System AttributesRecord Warning Tone System Timers Record Warning Repeat Timer TABLES DATA...

  • Page 24: Auto Call Release

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.6 Auto Call Release Description Outside or intercom calls (except Hands-free Answerback), will be released automatically if you do not complete dialing or, for intercom calls, the called party does not answer after a pre- determined time.

  • Page 25: Automatic Call Distribution (Acd)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.7 Automatic Call Distribution (ACD) Description iPECS ACD incorporates flexible incoming call routing, real-time agent monitoring and supervision, and call record statistics as well as ACD Event messages for management reporting.

  • Page 26: Acd Statistics Report

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 ICLID Ring Assignment (204) Web Admin. STATION GROUP DATA Station Group AssignmentACD Group Type Station Group AttributesEntered Caller ID(ICLID) Usage ISDN LINE DATA ICLID Route Table ICLID Ring Assignment Related Features ...
  • Page 27 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Operation Supervisor iPECS IP & LDP Phone To assign a {GROUP STATUS} button at the Supervisor [TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE] To output ACD Statistics Report 1.

  • Page 28: Agents

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 ACD Group Supervisor (PGM 191-Button 18) Web Admin. Flexible Numbering Plan ACD Supervisor Status SYSTEM ID &NUMBERING PLANS System Attributes  ACD Print Enable, ACD Print Timer SYSTEM DATA STATION GROUP DATA Station Group Assignment ACD Group Type...

  • Page 29: Agent Automatic Wrap-Up

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Related Features  Station Groups Hardware  iPECS IP or LDP Phone 2.7.3.2 Agent Automatic Wrap-Up Description When an Agent completes an ACD group call, the Agent automatically enters into the Wrap-up state.

  • Page 30: Agent Help Request

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 ACD Wrap-up Timer (PGM 191-Button 9) Web Admin. Flexible Numbering Plan Wrap-Up End SYSTEM ID &NUMBERING PLANS STATION GROUP DATA Station Group Assignment ACD Group Type Station Group Attributes Wrap-Up Timer...

  • Page 31: Agent Id Login/Logout

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. NUMBERING PLAN ACD Group Help (PGM 107-Button 5) STATION GROUPS ACD Group (PGM 191) ACD Supervisor (PGM 191-Button 18) Web Admin. Flexible Numbering Plan ACD Help Code SYSTEM ID &NUMBERING PLAN...
  • Page 32 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To Logout of the primary ACD Group; 1. Lift the handset or press the [SPEAKER] button, 2. Dial “582”, the ACD Agent Primary Logout code, or press the Logout Flex button.
  • Page 33 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. The system outputs ACD events including Login/Logout messages when Discovery Manager Print (Output ACD Event Message) is enabled. 2. The Agent Id can be any 4-digit number. iPECS does not verify the Agent Id, other than requiring that four digits be entered.

  • Page 34: Agent On/Off Duty W/Reason Code

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.7.3.5 Agent On/Off Duty w/Reason Code Description Agents can control their status, On/Off-duty, and assign a Reason code for an Off-duty state. The system outputs the Reason code as part of the ACD Event message output. The Reason code may be any digit (0 ~ 9, * and #).
  • Page 35 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 1. Press {ACD ON/OFF DUTY ALL GROUPS} button. 2. Dial the Reason code (“0” ~ “9”, “*” or “#”), unless assigned in the button. To return to an On-duty state for both groups at once;...

  • Page 36: Agent Queued Calls Display

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. NUMBERING PLAN ACD Agent On/Off Duty (PGM 107-Button 2) Agent ON/OFF duty in all hunt group (PGM 109-Button 18) STATION Auto ACD DND Reason (PGM 113-Button 15)
  • Page 37 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. Dial the ACD Group number. The display shows the Queued call status and will update as the queue status changes. If no calls are in queue, the phone returns to idle.

  • Page 38: Announcements

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.7.4 Announcements Description Each ACD group can provide announcements to incoming callers. Primary and secondary announcements are available with control timers. The first announcement is played after 1 control timer. The 2 control timer determines the period between the first and second announcement.
  • Page 39 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. ACD group announcements are recorded in the integrated Auto Attendant/Voice Mail. Up to seventy (70) Announcements are available for group announcement recordings. Announcements 71 and 72 are reserved for MOH and Multi Language selection announcements, respectively.

  • Page 40: Auto Acd Dnd Unavailable Service

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.7.5 Auto ACD DND Unavailable Service Description An Agent who does not answer a call offered from an ACD group within the ACD No-Answer timer is placed in a “No response” unavailable status, called ACD DND. In this state, the Agent is Off-duty and will not receive ACD calls from the group.

  • Page 41: Calls-In-Queue Routing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Common Attributes Auto ACD DND STATION DATA Station Group Assignment ACD Group Type STATION GROUP Station Group Attributes No Answer Timer DATA Related Features  Agent On/Off Duty w/Reason Code Hardware 2.7.6 Calls-In-Queue routing...

  • Page 42: Calls-In-Queue

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  Announcements  ACD Caller Controlled ICLID Routing Hardware 2.7.7 Calls-In-Queue Page Alert Description The administrator can establish CIQ (Calls-In-Queue) thresholds for each ACD Group so that an assigned System announcement plays over a defined Page zone, if the number of calls in queue equals or exceeds a CIQ threshold.
  • Page 43 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To delete a recording 1. Press the [TRANS/PGM] button. 2. Dial “06”, the System Announcement Record code. 3. Dial the sequence number of the voice storage unit. 4. Dial the System Announcement number (“01”-“70”) 5.

  • Page 44: Event Messages

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. Station Group Assignment ACD Group Type STATION GROUP DATA Station Group Attributes CIQ #1,#2,#3 Page Alert Threshold, Announcement Location ,Page Zone, Announcement Delay Time, Announcement Repeat Time Station Group Assignment VSF-VM Group Type...

  • Page 45: Group Mail Box

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Serial Port Selections ACD Package Print SYSTEM DATA System Attributes ACD Manager Print (Output ACD Event Message) Related Features  Station Groups Hardware 2.7.9 Group Mail Box Description A Voice mailbox can be associated with a Station Group. Calls to the group are assigned to overflow and can be otherwise re-routed to the Station Group Mail box where the caller can leave a voice message.

  • Page 46: Group Name

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. The System Administrator or Supervisor may change the Group Mailbox Password. 2. An outside caller cannot access the Group Mailbox to retrieve messages. Programming Keyset Admin. STATION GROUPS...

  • Page 47: Incoming Call Routing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION GROUPS Station Group Attributes (PGM 191) ACD Group Name (PGM 191-Button 22) Web Admin. STATION GROUP DATA Station Group Assignment  ACD Group Type Station Group Attributes Group Name Related Features ...

  • Page 48: Supervisors

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION GROUPS ACD Group (PGM 191) Overflow Destination (PGM191-Button 7) Overflow Timer (PGM 191-Button 8) Music Source (PGM 191-Button 11) Alternate Destination (PGM 191-Button 13) Report No Members (PGM 191-Button 10) Agent Priority (PGM 191-Button 19) Web Admin.
  • Page 49 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To enter an active Agent call from the Supervisor phone 1. Lift the handset or press the [SPEAKER] button. 2. Call the desired Agent and receive busy tone, 3. Press the {AGENT MONITOR} button, the Supervisor is connected to the active Agent call with the microphone muted, the [MUTE] button LED is On.

  • Page 50: Agent Status Control

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.7.12.2 Agent Status Control Description An ACD Supervisor can view and control the status of Agents in the group with a {GROUP STATUS} button. Operation Supervisor iPECS IP & LDP Phones To assign a {GROUP STATUS} button at the Supervisor [TRANS/PGM] + {FLEX} + “576”...

  • Page 51: Group Status Display

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To control Agent duty status 1. Dial “3”, the Agent Duty code, 2. Dial “2” to set the Agent’s On/Off Duty status, 3. Dial “0” or “1”, (“0”: Off Duty, “1”: On Duty).
  • Page 52 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Operation Supervisor iPECS IP & LDP Phone To assign a {GROUP STATUS} button at the Supervisor [TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE] To display the Group status when the {GROUP STATUS} button is flashing 1.

  • Page 53: Group Parameter Control

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.7.12.4 Group Parameter Control Description An ACD Group Supervisor can adjust several of the ACD Group routing parameters in real-time. A {GROUP STATUS} button is required. Adjustable parameters are: ...

  • Page 54: Supervisor Help Response

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 ACD Group Supervisor (PGM 191-Button 18) Web Admin. SYSTEM ID Flexible Numbering PlanACD Supervisor Status &NUMBERING PLAN Station Group Assignment  ACD Group Type STATION GROUP Station Group Attributes Supervisor (1 to 5)
  • Page 55 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To respond to a Help request, at the Supervisor Phone, 1. Lift the handset or press the [SPEAKER] button, 2. Press the flashing {HELP RESPONSE} button, the Supervisor is connected to the active Agent call with the microphone muted, the [MUTE] button LED is On.

  • Page 56: Supervisor Login/Logout

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.7.12.6 Supervisor Login/Logout Description Each ACD group is assigned up to five (5) Supervisors to monitor and control real-time status of the ACD group and Agents assigned to the group. A Supervisor can be assigned to multiple groups.
  • Page 57 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 to view the activity for the group when the Supervisor logs in to multiple groups. Programming Keyset Admin. NUMBERING PLAN Supervisor Login (PGM 107-Button 3) Supervisor Logout (PGM 107-Button 4)

  • Page 58: Auto Called Number Redial (Acnr)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.8 Auto Called Number Redial (ACNR) Description This feature allows you to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled.
  • Page 59 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 ACNR Tone Detect After dialing, the system will abandon the attempt if no tone or answer is detected within the Tone Detect time. ACNR Retry Count Count determines the number of times system will attempt the call before ACNR is automatically cancelled.

  • Page 60: Automatic Pause Insertion

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.9 Automatic Pause Insertion Description The system will automatically pause when dialing a Speed Dial number to allow for potential connection delays. The pause will be inserted when any of the following occur: ...

  • Page 61: Automatic Privacy

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.10 Automatic Privacy Description Privacy is insured on all communications in the system. If desired, the customer may elect to disable the Automatic Privacy feature, allowing another station to join in an existing external conversation uninvited.

  • Page 62: Auto Service Mode Control

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.11 Auto Service Mode Control Description The service mode defines different ring assignments, COS (Class of Service) and answering privileges for the external network connections and Stations in the system based on the time-of day.
  • Page 63 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 TABLES DATA Toll Exception Table Authorization Codes Table Auto Ring Mode Table Related Features  Off-Hook Signaling  Authorization Codes (Password)  Direct Inward System Access (DISA)  Day/Night/Timed/Scenario Ring Mode ...

  • Page 64: Automatic System Daylight Saving Time

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.12 Automatic System Daylight Saving Time Description The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one (1) hour at the DST End time.

  • Page 65: Automatic Time Synchronization

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.13 Automatic Time Synchronization Description When enabled, the system automatically determines and sets the time of day employing Network Time Protocol (NTP) or ISDN time messages. When using NTP, the system, at ten (10) minute intervals, requests the time from the specified NTP time server and receives GMT (Greenwich Mean Time) time.

  • Page 66: Call Duration Warning Tone

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.14 Call Duration Warning Tone Description While on an outside call, you may receive a tone indicating the elapsed time of a call has reached the Warning Tone time. The station hears the tone after the CO Warning Tone Timer has elapsed.

  • Page 67: Call Forward

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.15 Call Forward Description You can have selected incoming calls re-routed to other stations (local or networked), station groups, the integrated Auto Attendant/Voice Mail, or over a system outside Line (Off Net).
  • Page 68 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6. Replace the handset, return to idle. To activate Call Forward, Remote (Follow-me) 1. Lift the handset or press [SPEAKER] button to receive dial-tone 2. Press the [FWD] button or Soft key, 3.
  • Page 69 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2. Dial the Call Forward feature code “554”. 3. Dial the Remote Forward code “0” 4. Dial the station’s Authorization Code (Station and Password), 5. Dial the Forward condition (“1”~“4”) 6.
  • Page 70 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 14. If the Speed Dial number used in Off-Net Call Forward contains a Flash, only digits prior to the Flash are dialed. 15. An unlimited number of stations may be set-up in a Call Forward chain, forwarding calls from one station to the next.

  • Page 71: Call Forward, Preset

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.16 Call Forward, Preset Description With Call Forward, Preset, your calls forward to a pre-determined destination assigned in the system database. Preset Station Call Forward can define separate treatment of outside and intercom calls.
  • Page 72 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 hunt calls to the station based on the system database. 7. No-Answer forward employs the Station No-Answer Forward Timer unless it is set to zero in which case the System No-Answer Timer is used.

  • Page 73: Call Park

    You may place an active Internal & External call in a special holding location called a Park Orbit for easy access from any station in the system. There are 19 (Summit) & 200 (Summit 800) Park Orbits allowing multiple calls to be parked simultaneously.

  • Page 74: Call Pick-Up

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.18 Call Pick-Up 2.18.1 Directed Call Pick-Up Description You may answer (“Pick-Up”) incoming and transferred intercom and outside calls ringing at another station. All ringing calls are subject to Directed Call Pick-up except Private Line calls, queue Callbacks and recalls from hold.

  • Page 75: Group Call Pick-Up

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. SYSTEM Ringing Line Preference Priority (PGM 173) Web Admin. SYSTEM DATA RLP (Ringing Line Preference) Priority Related Features  Intercom Signaling Mode  Ringing Line Preference ...

  • Page 76: Pick Up Group Call Pick-Up

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. To pick-up an outside call, you must have an idle appearance button available. 2. When several calls are ringing simultaneously, Call Pick-up will connect the oldest highest priority call (Ringing Line Preference, PGM 173 or System Data Ringing Line Preference Priority).
  • Page 77 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Operation iPECS IP & LDP Phones To assign a {PICK UP GROUP CALL PICK-UP} button [TRANS/PGM] + {FLEX} + “588” + [HOLD/SAVE] To Pick-up a call ringing at another station in the same Call Pick-up group 1.

  • Page 78: Call Re-Routing (Crr)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 SYSTEM DATA RLP (Ringing Line Preference) Priority Related Features  Intercom Signaling Mode  Ringing Line Preference  Directed Call Pick-Up  Pick Up Group  Private Line Hardware 2.19...

  • Page 79: Call Transfer

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.20 Call Transfer 2.20.1 Call Transfer, Outside Line Description If allowed in the system database, you may transfer an outside call over an external line to another destination, establishing an Unsupervised Conference between the two external parties.

  • Page 80: Call Transfer, Station

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. If, during the transfer to an external party you press the outside Line of the original call, the outgoing call is disconnected and the original call is connected to your phone.
  • Page 81 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To transfer an active call with Screened Call Transfer 1. Press the [TRANS/PGM] button. 2. Dial the station to receive the transfer. 3. At answer or splash tone, announce the call.

  • Page 82: Call Transfer, System Announcement

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. Common Attributes Ringing Line Preference STATION DATA System Timers Transfer Recall Timer SYSTEM DATA Related Features  Hold Recall  Call Transfer, CO/IP  Call Waiting/Camp-On ...

  • Page 83: Call Transfer, Voice Mail

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Related Features  DISA   External Auto Attendant/Voice Mail  Integrated Voice Mail Hardware  iPECS IP or LDP Phone 2.20.4 Call Transfer, Voice Mail Description If permitted, you may transfer outside calls directly to another station’s Voice Mailbox, either the integrated or an external Voice Mail system.
  • Page 84 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  Call Waiting/Camp-On  External Auto Attendant/Voice Mail  Integrated Voice Mail Hardware  iPECS IP or LDP Phone...

  • Page 85: Call Waiting/Camp-On

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.21 Call Waiting/Camp-On Description Call Waiting is used to notify a busy station that a call is waiting to be answered. The busy station is notified of the waiting call by a “Camp-On” tone. For users of an iPECS IP or LDP Phone, the LED of the [HOLD/SAVE] button will flash.

  • Page 86: Conference

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.22 Conference 2.22.1 Conference Group Description You can arrange stations and external contacts in groups so that you may create a conference with all members of the group through a single call. Each conference group can have up to 13 members that can be a station or an external telephone number.
  • Page 87 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 − The Absent Supervisor timer, − The No answer timer, − The busy/no-answer Retry count, − The Interval time: Each member is called in turn at expiration of the interval timer.
  • Page 88 2. Members using the iPECS UCS client Soft phone may view the state of other members in the conference. 3. A maximum of 20 (Summit) and 100 (Summit 800) Station Conference Groups can be created by any system user and 40 (Summit) and 160 (Summit 800) System Conference Groups can be created in the Summit system.

  • Page 89: Conference Member View & Delete

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.22.2 Conference Member View & Delete Description When you establish a Multi-Party conference, you are the Conference supervisor. As the Supervisor, you can view, add, and remove parties from the conference. An iPECS IP or LDP Phone with 3-Soft buttons is required.

  • Page 90: Conference Room

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.22.3 Conference Room Description In addition to ad-hoc Multi-party conferencing, you may open a Conference Room. Other internal and external parties are invited to the conference and can join the conference without further action by you, the Conference Room Supervisor.
  • Page 91 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. Dial the Conference Room number (1~9) 4. Dial the Conference Room password. 5. Press [HOLD/SAVE] to delete the Conference Room. To transfer an active call to a Conference Room 1.

  • Page 92: Multi-Party Conference

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  Hold Recall Hardware 2.22.4 Multi-Party Conference Description You can join multiple internal and external parties in a single call as a conference. You can join a maximum of thirteen (13) parties can be in a conference with a maximum of two such conferences simultaneously.

  • Page 93: Unsupervised Conference

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. The [CONF] button remains illuminated at the initiators phone for the duration of the conference. 2. If the system receives a disconnect signal and no internal parties remain in the conference, the conference is terminated and all parties are disconnected.
  • Page 94 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Operation iPECS IP & LDP Phones To set up an Unsupervised conference 1. Establish a conference with external parties as normal. 2. Press the [CONF] button. The [CONF] button LED flashes to indicate the Unsupervised Conference state.

  • Page 95: Customer Site Name

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.23 Customer Site Name Description A Name, up to 24 characters, may be entered into the system database as the Site name. The Site Name, which is displayed on the SMDR and database outputs as well as during an Admin session, is commonly used as a site identifier.

  • Page 96: Data Line Security

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.24 Data Line Security Description Data from an analog Modem or FAX transmitted over analog Lines is subject to distortion and errors if system tones such as Camp-On and Override are applied during transmission. To eliminate such errors, stations that use analog data (modems or Fax) can be assigned to block incoming system tones.

  • Page 97: Delayed Line Ring

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.25 Delayed Line Ring Description Ring signals for an incoming call on a “Normal” type outside Line can be sent to Stations immediately upon detection or after an assigned ring cycle delay. The delay can be up to 9 system ring cycles, thus allowing other Stations to answer the call.

  • Page 98: Delayed Auto Attendant

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.26 Delayed Auto Attendant 2.26.1 DISA Incoming Line-Russia- Description If the Country Code for the system is assigned as Russia, an incoming DISA call will be answered after the DISA Answer Timer expires. After the DISA Delay Timer expires, the caller is connected to the System Auto Attendant announcement number ‘1’.

  • Page 99: Normal Line Ring Assignment

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.26.2 Normal Line Ring Assignment Description An incoming outside call on a “Normal” outside Line can ring to the integrated Auto Attendant either immediately upon detection or after a delay of up to 30 seconds. This allows other stations assigned immediate ring the opportunity to answer before the call is routed to the Auto Attendant.

  • Page 100: Diagnostics & Maintenance

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.27 Diagnostics & Maintenance Description The system software incorporates various diagnostic and maintenance routines that may be “called” remotely or locally through the systems RS-232 serial ports, a TCP/IP connection using a Web browser established over IP networks or a PPP connection over ISDN.

  • Page 101: Dial-By-Name

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.28 Dial-by-Name Description A name, up to 16 characters, may be assigned to each Station and System Speed dial. In addition, each station may be assigned a 12-character name. When Names are assigned, if using an iPECS IP or LDP phone, you may place an intercom call to another station or select a Station or System Speed dial using the Name.
  • Page 102 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. Available characters are A to Z, space and period. 2. The LCD will display multiple names, one per LCD line up to 12 characters. 3. If you select a directory with no entries or there is no match to the entry, the “No Entries”...

  • Page 103: Dial Pulse To Tone Switchover

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.29 Dial Pulse to Tone Switchover Description On a pulse dial outside Line, you can request the system to change the signaling mode from pulse to DTMF. This allows you to access outside facilities that require DTMF signals such as banking services, Voice mail, etc.

  • Page 104: Dialing Restrictions

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.30 Dialing Restrictions 2.30.1 Class of Service Description Dialing privileges can be assigned for each station, DISA line and Authorization Code. Dialing privileges are assigned in “Allow” and “Deny” Exception tables that are associated with a COS.
  • Page 105 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 CO Class of Service – There are five (5) CO line COS (Class of Service) assignments. Station COS Dialing Restriction (Class of Service) Dialing privileges are governed by the Station COS only.
  • Page 106 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 appropriate COS (Class of Service). If not dialed, the call is treated as an internal PBX call and dialing is not restricted. Exception Tables – Each Exception Table permits entry of 50 Allow codes and 50 Deny codes.

  • Page 107: Day/Timed & Night Station Cos (Class Of Service)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. STATION DATA Station COS (Class of Service) Common Attributes CO Line COS CO LINE DATA SYSTEM DATA DISA COS (Class of Service) PBX Access Codes SMDR Attributes Long Distance Call Digit Counter, Long...

  • Page 108: Temporary Station Cos (Class Of Service)/Lock

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 LD Call Digit Count (PGM 177-Button 4) LD Digit Code (PGM 177-Button 19) TABLES Toll Exception Tables (PGM 224) Authorization Codes Table (PGM 227) Web Admin. STATION DATA Station COS (Class of Service) Common Attributes ...
  • Page 109 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. Press the [HOLD/SAVE] button. To restore the assigned COS (Class of Service) 1. Press the [TRANS/PGM] button. 2. Dial “22”, the restore COS (Class of Service) code. 3. Dial Authorization Code (station number and code).
  • Page 110 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Station COS (Class of Service) (PGM 116) CO/IP CO Line COS (Class of Service) (PGM 141-Button 2) SYSTEM DISA COS (Class of Service) (PGM 166)

  • Page 111: Walking Cos (Class Of Service)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.30.4 Walking COS (Class of Service) Description You may temporarily override the toll restriction of a Station to make outside toll calls from a normally toll restricted Station. You must input an Authorization Code in order to activate Walking COS (Class of Service) and are subject to the assigned COS (Class of Service) of the Authorization Code.
  • Page 112 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Station COS (Class of Service) (PGM 116) CO/IP CO Line COS (Class of Service) (PGM 141-Button 2) SYSTEM DISA COS (Class of Service) (PGM 166)

  • Page 113: Digit Conversion

    If a match is found, the digits are converted as defined in the table. Within the table are 15 sub- tables with up to 200 entries of up to sixteen digits for each sub-table for Summit. With Summit 800, within the table are 32 sub-tables with up to 200 entries of up to sixteen digits for each sub-...
  • Page 114 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2. Emergency code takes priority over digit conversion. 3. Dummy dial tone can be provided during digit conversion 4. There are two (2) special entries for configuring digit conversion: −...

  • Page 115: Alternative Route Selection(Ars) For Digit Conversion Table104

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.32 Alternative Route Selection(ARS) for Digit conversion table Description This feature is enabled if there are several paths in order to connect toward a destination System when a user use digit conversion feature.

  • Page 116: Differential Ring

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.33 Differential Ring Description Differential Ring allows any one of 14 different audible Ring signals to be assigned to iPECS IP and 15 Ring signals for the LDP Phones, allowing you to determine which phone is ringing and the type of call (Intercom or external).
  • Page 117 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. To employ one of the system Ring tones, it must first be downloaded to a Ring tone storage bin in the iPECS IP. 2. The iPECS UCS Client Soft phones do not have access to the system Ring tones. In the iPECS UCS Client phones multiple tones are available and you may load an *.wav...

  • Page 118: Dnd (Do Not Disturb)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.34 DND (Do Not Disturb) Description You can activate DND for a phone to prevent incoming calls from ringing at the station. This can be useful, for example, when you are in a meeting or busy. DND will also block page announcements.

  • Page 119: Door Open

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. Common Attributes DND STATION DATA Related Features  Feature Cancel  Intrusion  Call Forward  DND Override  Executive/Secretary Forward  Station Groups  DND - One Time DND Hardware 2.35...
  • Page 120 3. Hang-up to return to idle. Conditions 1. The Summit has two External Control Contacts, one each located on the Miscellaneous connector of the KSU and EKSU. 2. The Door Open feature dial code is based on the assigned External Contact as below: ...

  • Page 121: Emergency Call Service

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.36 Emergency Call Service 2.36.1 Emergency Call Description Regardless of a Station’s dialing restrictions (Class of Service), the user may dial any assigned Emergency numbers. Operation System The system will automatically override any toll restrictions and process an assigned Emergency number call.

  • Page 122: Emergency Call Caller-Location Support

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.36.2 Emergency Call Caller-Location Support Description Emergency Call - Caller Location Support integrates the iPECS to a PBX ANI Link unit, such as from Tone Commander, to provide Caller Id and location information to an emergency center.
  • Page 123 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 CO/IP Proctor On/Off (PGM 141-Button 12) TABLES Emergency Service Call Table (PGM 226) Web Admin. Common Attributes  Emergency CO or Group, Proctor STATION DATA Monitoring Power-Failure Analog Attributes  PROCTOR SERVICE ON/OFF...

  • Page 124: Emergency Call -Bomb Threat History

    Conditions 1. The Summit system can save up to eight (8)Bomb Threat History records. When the log is full,, the oldest of the eight records will be deleted then the new record is saved to the log.

  • Page 125: Emergency Mailbox

    1. Press the flashing {Emergency Mailbox} button 2. Follow the normal Voice Mail procedures to listen to the Mailbox recordings. Conditions 1. VSF must be installed and the VSF VM Station Group assigned in the Summit system for recording to the Emergency Mailbox Station. Programming Web Admin.

  • Page 126: Emergency Call Monitor

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.36.5 Emergency Call Monitor Description When a Station places a call to an assigned Emergency number, the System Attendant receives an alerting tone and can monitor the Emergency call.

  • Page 127: Executive/Secretary Forward

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.37 Executive/Secretary Forward Description iPECS IP and LDP Phones can be assigned as Executive/Secretary pairs. By activating DND, the Executive also activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the Secretary.
  • Page 128 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION DND (PGM 111-Button 3) Left Message Exec (PGM 113-Button 10) TABLES Executive/Secretary Pair (PGM 229-Button 1) CO Call to Secretary (PGM 229-Button 2) Call Exec If Secretary in DND (PGM 229-Button 3)

  • Page 129: External Auto Attendant/Voice Mail

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.38 External Auto Attendant/Voice Mail 2.38.1 AA/VM Group Description The system provides support for an adjunct Auto Attendant/Voice Mail system via connection to SLT ports. When a call arrives for the External AA/VM Group, the system will search the group for an idle port and deliver the call.

  • Page 130: In-Band (Dtmf) Aa/Vm Signaling

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  Auto Call Recording  Two-Way Record  Integrated Auto Attendant/Voice Mail Hardware  External AA/VM system 2.38.2 In-band (DTMF) AA/VM Signaling Description The system may employ in-band signaling to communicate with an External AA/VM system.

  • Page 131: Smdi (Simplified Message Desk Interface) Aa/Vm Signaling

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Related Features  AA/VM Group  SMDI (Simplified Message Desk Interface)  Auto Call Recording  Two-Way Record  Integrated Auto Attendant/Voice Mail Hardware  External AA/VM system 2.38.3...
  • Page 132 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 The following table provides detailed information on the meaning and function of the various SMDI action codes. Table SMDI Messages SMDI Message Action Code Reason Purpose Message Type MD 001 0001-...

  • Page 133: Voice Mailbox Translation

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 TRACE Related Features  AA/VM Group  In-band (DTMF) Signaling  Auto Call Recording  Two-Way Record  Integrated Auto Attendant/Voice Mail Hardware  External AA/VM system 2.38.4 Voice Mailbox Translation...
  • Page 134 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. Station VM Attributes  VMID Number STATION DATA STATION GROUP Station Group Assignment, Station Group Attributes DATA TABLES DATA Voice Mail Dialing Table Related Features  AA/VM Group ...

  • Page 135: Flexible Numbering Plan

    (8) different standard numbering plans and, if desired, assigns codes for individual functions in the Flexible Numbering Plan. The feature codes are defined in the system’s Flexible Numbering Plan; refer to the Summit Administration and Programming Manual. Operation System System implements feature activation based on the Flexible Numbering Plan.

  • Page 136: Forced Disconnect Intrusion

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.40 Forced Disconnect Intrusion Description You can force a busy outside Line or station to disconnect an active call, and connect to your phone. Prior to connecting, the outside Line is returned to idle. When connecting to a station, the station will receive a short warning tone.

  • Page 137: Green Power Save

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Related Features Hardware 2.41 Green Power Save Description The system can disable the power to LDP Phones and SLTs (Single Line Telephone) connected to the system at pre-determined times such as at night or during holidays when no one will be using the phones.

  • Page 138: Headset Compatibility

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.42 Headset Compatibility Description You can use an industry standard headset with iPECS IP and LDP Phones in place of or in addition to the handset. The station is programmed for Headset operation.
  • Page 139 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 speakerphone for the duration of the active conversation. If you take further action, such as pressing another feature or {LINE} button, the mode switches back to Headset. Programming Keyset Admin.

  • Page 140: Hold

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.43 Hold 2.43.1 Automatic Hold Description While on an active outside call, the system will place the call on hold automatically if you press the [FLASH], [CONF], {DSS/BLF} or other feature buttons. In addition, your station can be programmed to support Line to Line Automatic Hold.

  • Page 141: Hold Preference

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.43.2 Hold Preference Description Hold Preference defines either Exclusive Hold or System Hold as the preferred hold state, which is activated on the first depression of the [HOLD/SAVE] button. Pressing the [HOLD/SAVE] button twice in succession, places the call in the non-preferred hold state.

  • Page 142: Hold Recall

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.43.3 Hold Recall Description When you place an outside call on hold, a hold timer is activated. If the timer expires, the held call will recall your station for the I-Hold Recall time. If the call remains unanswered, the Attendant also receives recall for the Attendant Recall time and, if the call is on Exclusive hold, the call is placed on System Hold.

  • Page 143: Exclusive Hold

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.43.4 Exclusive Hold Description Outside lines may be placed in a waiting state such that other stations in the system are unable to access the line. Only the station placing the line on Exclusive hold can access the held line.

  • Page 144: System Hold

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Exclusive Hold Recall Timer (PGM 180-Button 4) I-Hold Recall Timer (PGM 180-Button 5) Transfer Hold Recall Timer (PGM 180-Button 7) Web Admin. System Attributes Hold Preference SYSTEM DATA System Attributes Attendant Recall Timer, Exclusive Hold...
  • Page 145 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. Dial the line number. To place a call on Exclusive Hold 1. Momentarily press the hook-switch. 2. Dial “560”, the System Hold feature code. To access a call from System Hold 1.

  • Page 146: Hot Desk

    4. Press the [HOLD/SAVE] button. Conditions 1. Hot desk can be used only for IP phone in Summit system 2. An active (logged in) Agent can login to another inactive Hot Desk. However, this will log the Agent off the previously active Hot Desk.
  • Page 147 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 7. To identify the station number, only Station Authorization codes may be used for Hot Desk login. 8. An ACD Agent must use the Agent Login procedure as defined under the ACD feature description.

  • Page 148: Iclid Call Routing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.45 ICLID Call Routing Description The system can employ ICLID (Incoming Calling Line Id) to determine the routing of incoming external calls. Each outside Line, including DID Lines, may be assigned to employ ICLID routing.
  • Page 149 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 DATA ID(ICLID) Usage TABLES DATA Flexible DID conversion Related Features  Outside Line Ring Assignment  Automatic Call Distribution  Direct Inward Dial (DID) Hardware...

  • Page 150: In-Room Indication

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.46 In-Room Indication Description As an In-Room Supervisor, you can notify other station users that you are in the room and the phone is idle using a Flexible button on your phone. Activating the In-Room indicator illuminates the LED of the In-Room Indicator button assigned to the other stations.

  • Page 151: Integrated Auto Attendant/Voice Mail

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.47 Integrated Auto Attendant/Voice Mail 2.47.1 Integrated AA/VM Overview Description Summit The integrated AA/VM application is provided through the Voice Store and Forward (VSF) Gateway incorporated in the KSU main board and includes an application processor, four (4) access channels and 1 hour of storage.

  • Page 152: Integrated Auto Attendant

     MOH (Music-On-Hold)  Integrated Auto Attendant  Integrated Voice Mail Hardware  Summit MEMU AA/VM 15 hour Memory Expansion Unit  Summit MEMU2 AA/VM 60 hour Memory Expansion Unit  Summit VVMU, 2 VSF Gateway  Summit 800 VMIB 2.47.2...
  • Page 153 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 8. Press the [HOLD/SAVE] button to stop recording and save the message. To delete a recording 1. Press the [TRANS/PGM] button. 2. Dial “06”, the System Announcement Record code.
  • Page 154 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 CO/IP CO/IP Ring Assignment (PGM 144) DID Service Attributes (PGM 145) STATION GROUPS Station Groups (PGM 190) Station Group Attributes (PGM 191) SYSTEM DISA Retry Counter (PGM 160-Button 5)

  • Page 155: Company Directory

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.47.2.1 Company Directory Description The integrated AA incorporates a Company Directory. A caller that reaches a configured CCR or Flexible DID Table can select to Dial-by-Name and will be prompted to spell the last three characters of the desired station user name using the dial pad.

  • Page 156: Remote Announcement Recording

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 7. If there is a single match, the called is transferred. If multiple matches exist, the system plays prompts for each with a selection digits below: “for [subscriber name], press 1”...

  • Page 157: Integrated Voice Mail

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Operation To remote record a System Announcement. 1. Call the number for the Auto Attendant. 2. During the announcement dial the digit assigned in the CCR Table for Remote Recording.
  • Page 158 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 six” is added to the main VM prompt. Operation iPECS IP & LDP Phones To access the Administrative Mailbox menu: From a Station with an Administrative Mailbox 1. Call the integrated Voice Mail and enter the password.

  • Page 159: Announce Only Mailbox

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.47.3.2 Announce Only Mailbox Description A mailbox can be configured to provide an announcement only and not provide incoming message storage. After the announcement is played, the call is disconnected or returned to the previous announcement.

  • Page 160: Distribution Lists

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 − To forward to another station, dial the station number. − To forward calls Off net, dial “*” and enter station speed number. If the station Speed bin is valid, confirmation announcement “forwarded to station (‘xxx’)” or “forwarded to speed bin number (yyyy)”...

  • Page 161: E-Mail Notification

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. The maximum number of distribution lists you can create is five (5) and up to 25 mailboxes can be assigned in a distribution list. Programming Related Features ...

  • Page 162: Mark A Message As Private

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Delete Message After Add (PGM113 – Button24-5) SMTP Security (PGM113 – Button24-12) SMTP Port (PGM113 – Button24-13) Sender Mail Address (PGM113 – Button24-14) BOARD VSF Sender Mail Address (PGM 132-Button 6) SYSTEM VSF SMTP Port (PGM113 –...

  • Page 163: Mark A Message For Delivery Confirmation

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. SYSTEM VM COS Attributes (PGM 253) Web Admin. SYSTEM DATA VM COS Attributes Related Features  Send a Message  Distribution Lists Hardware 2.47.3.7 Mark a Message for Delivery Confirmation...

  • Page 164: Message Cascade

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Related Features  Send a Message Hardware 2.47.3.8 Message Cascade Description Message cascading copies or moves messages left for the originating mailbox to another mailbox. Once the message is copied or moved into the each mailbox, notification events can take place based on the mailbox settings.

  • Page 165: Message Retrieval

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. VM Attributes  Cascade Mailbox 1~5 STATION DATA VM Attributes  Cascade Method VM Attributes  Cascade Message Type VM Attributes  Cascade Apply Type VM Attributes  Cascade Timer.
  • Page 166 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 the current voice mail by dialing the digit 7. The current voice mail and memo can then be forwarded to other iPECS users. When you dial 9 in response to the “Number of Messages” prompt or during or at the end of a message the “VM long Options”...
  • Page 167 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. Dial the Mailbox and corresponding password to receive the “Number of Messages” prompt. 4. Dial desired option code. 5. At completion of session, hang-up to return to idle.

  • Page 168: Message Retrieval Options

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.47.3.10 Message Retrieval Options Description You may dial the digit 9 to receive the “VM long Options” prompt while in the Voice Mailbox, including during or after a voice message or system prompt except when an option has been selected that requires user dialing.
  • Page 169 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Drop, "Goodbye” Attendant Call, Call to System Attendant. Operation To access a Message Retrieval option 1. At any time after the “Number of Messages” prompt, dial the digit to play a message. The system initiates the selection providing any needed prompts.

  • Page 170: Message Storage

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.47.3.11 Message Storage Description When you activate Call Forward to the integrated Voice Mail, calls are transferred to your mailbox or recall the Auto Attendant, the call is handled by the iPECS Voice Mail application. The caller connects to your User Greeting followed by beep tone to notify the caller to leave a message.

  • Page 171: Outbound Message Notification

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 SYSTEM Call Forward No Answer Timer (PGM 181-Button 1) VSF User Record Timer (PGM181-Button 3) VSF Valid User Message Timer (PGM 181-Button 4) Web Admin. VM Attributes  VSF Access STATION DATA Preset Call Forward Transfer to Mail Box...
  • Page 172 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Condition 1. Caller Id will be the external caller who left the message or, for messages from another station, Caller Id will be the station receiving the message. 2. If notification is disabled, any existing notification will be terminated after the initial notification call.

  • Page 173: Personal Ccr/User Greeting Disa

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Related Features  Mobile Extension  Message Retrieval  Remote Message Retrieval  Message Retrieval Options Hardware 2.47.3.13 Personal CCR/User Greeting DISA Description Your integrated Voice Mail User greeting can have an associated Personal CCR Table configured by your system Administrator.

  • Page 174: Remote Message Retrieval

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. The caller routes to the CCR destination or to the DID/DISA destination if the CCR destination is unavailable. Conditions 1. If the CCR destination is Busy/Error/No Answer case, the user greeting is replayed.

  • Page 175: Send A Message

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Operation Remote Caller To access Voice Mailbox from a remote location 1. Call the telephone number for remote access to the integrated Voice Mail. 2. Upon answer, dial “#” to receive the “Request for Mail Box number” prompt.

  • Page 176: Voice Mail Class Of Service

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  Distribution Lists  Mark a Message as Private  Mark a message for Delivery Confirmation Hardware 2.47.3.16 Voice Mail Class of Service Description The system employs a Voice Mailbox Class of Service to provide control and management of Mailboxes.

  • Page 177: Voice Mailbox Settings

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.47.3.17 Voice Mailbox Settings Description You can program the Mailbox settings for your mailbox including a security password and record a greeting. When you press “8” while retrieving messages, the "Mailbox Setting" prompt, (“To edit your greeting, press one, to edit your password, press two.

  • Page 178: System Voice Memo

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.47.4 System Voice Memo Description The integrated AA/VM memory incorporates Voice Memos for the system time and date as well as station number, and settings that can be played to your station upon request.
  • Page 179 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 the following items: − Station number − Station IP Address − Station Mac Address − Station ICM Mode Handsfree/Tone/Privacy) − Listed message x (the number of all message waiting) −...

  • Page 180: Ip Bridge Mode

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.48 IP Bridge Mode Description UCS client Soft phones can automatically bridge the audio for a call to a “linked pair” Station. When the Soft phone places a call in the bridged mode, the audio for the call can delivered to the iPECS IP or LDP Phone by simply lifting handset or pressing the [SPEAKER] button.

  • Page 181: Ip Fax Relay, T.38 Support

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.49 IP FAX Relay, T.38 Support Description Because of their nature, Fax tones do not transmit well through IP networks, particularly when compression is employed. To address this, the external network interfaces of the system support T.38 protocol that defines the translation of analog fax tones to digital signals.

  • Page 182: Ip System Dect

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.50 IP System DECT Description The iPECS supports office building mobility employing Digital Enhanced Cordless Technology (DECT). Ericsson-LG Enterprise’s Multi-channel DECT Base stations connect to the Wireless Interface board of the system to establish cells. With the DECT handsets, you can roam and maintain an uninterrupted communications link to iPECS features and resources.

  • Page 183: Ip Trans-Coding

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.51 IP TRANS-CODING Description The system employs the IEEE g.711, g.729, g.722 or g.723 codec to digitize and compress voice signals for RTP packets between iPECS devices. iPECS terminals and gateway Modules incorporate DSP functions to support codec conversion.

  • Page 184: Ip Trunking

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.52 IP TRUNKING 2.52.1 H.323 v4 Service Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services.
  • Page 185 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 BOARD BASED H.323 VoIP Attributes DATA Common Attributes CO/IP Group CO LINE DATA VoIP Attributes CO VoIP Mode H.323 DATA H.323 Basic Attributes H.323 CO Group Attributes H.323 Incoming route table Related Features ...

  • Page 186: Lbc (Loud Bell Control)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.53 LBC (Loud Bell Control) Description The iPECS hardware is equipped with relays that activate External Control Contacts. Each contact is assigned to one of several functions including a Loud Bell Control. If used as a Loud Bell Control, the contact will activate when: ...

  • Page 187: Lcr (Least Cost Routing)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.54 LCR (Least Cost Routing) Description The LCR Tables are employed to define appropriate routing for outgoing calls based on the dialed number. Generally, the LCR Tables are structured to define the Least Cost Route for Long Distance calls.
  • Page 188 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 “LDT Index” will make each entry unique. The system will use the lowest matching entry. 4. When Direct CO LCR is used on an ISDN line, an ISDN information message with the...

  • Page 189: Linked Station Pairs

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.55 Linked Station Pairs Description A station can be logically linked to a primary station so that the two stations function as a single station. When linked, the two stations effectively act as a single station with the station attributes of the primary station.
  • Page 190 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 call on hold at one and pick-up the call at the other member. Programming Keyset Admin. SYSTEM Linked Station Pairs Table (PGM 124) Web Admin. STATION DATA Linked Station Related Features ...

  • Page 191: Lnr (Last Number Redial)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.56 LNR (Last Number Redial) Description The last number dialed is stored (up to 48 digits) in the Station’s Last Number Redial buffer. You may request the system redial the last dialed number without the need to dial the number.
  • Page 192 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Related Features  Save Number Redial (SNR)  Station Speed Dial  System Speed Dial Hardware...

  • Page 193: Mobile Extension

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.57 Mobile Extension Description Your mobile phone may be registered to a station allowing the mobile phone to place and receive calls through the system. DID calls are sent to your iPECS IP or LDP Phone and your registered mobile phone simultaneously.
  • Page 194 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Dial a Conference Room to transfer the external party to a Conference Room. Note The mobile may reconnect to the call by dialing “#”. System Incoming DID calls are sent to active mobile phones automatically.

  • Page 195: Moh (Music-On-Hold)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.58 MOH (Music-On-Hold) Description When you place a call in a hold state, the system will deliver audio from the defined MOH source. In this way, the connected user can determine that the connection is still active.
  • Page 196 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 uploaded to the system in place of the internal source. 4. Separate MOH announcements should be recorded for each Language when multiple languages are supported. Programming Keyset Admin. CO LINE...

  • Page 197: Multiple Language Support

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.59 Multiple Language Support Description With the integrated Auto Attendant and Voice Mail, iPECS can support six (6) languages simultaneously. Prompts in the desired languages are loaded into the integrated AA/VM memory along with the Language Selection prompts.
  • Page 198 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Related Features  Integrated Auto Attendant/Voice Mail  Direct Inward Dial (DID)  Station Groups  Announcements  Direct Inward System Access (DISA) Hardware  MEMU recommended...

  • Page 199: Multiple Voice Mailbox Support

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.60 Multiple Voice Mailbox Support Description A station can access any Voice Mailbox by dialing the VM group, the mailbox number and password. If you use an iPECS IP and LDP Phone, one or more Flex buttons of your phone can be configured to access a specific mailbox and receive a visual indication (LED flashes) of message status in the mailbox.

  • Page 200: Network Security & Priority

    Network Security & Priority Description Each IP device that connects to the Summit supports several security and priority protocols. IP devices incorporate a Web server, which will deliver the Module Web Admin pages to a standard browser. Characteristics that can be established are: ...

  • Page 201: Outside Call Redirect

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.62 Outside Call Redirect Description You can assign a Flex button of your iPECS IP or LDP Phone to send an incoming outside call to a pre-defined destination such as the Attendant, Voice Mail, another Station, or Hunt group without answering the call.

  • Page 202: Outside Call Time Restriction

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.63 Outside Call Time Restriction Description The system can be programmed to limit the length of outgoing calls by specified stations. If Call Time Restriction is assigned to a station, when the station places an outgoing call, the system initiates the Cut Off timers for the Station and the outside Line.

  • Page 203: Outside Line Access

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.64 Outside Line Access Description Stations can access outgoing Lines if allowed Line allowed access in the System database. The iPECS IP and LDP Phones may use flexible buttons assigned to access a specific Line or Line group button for outgoing calls or a {LOOP} button.
  • Page 204 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 The system may continue the search through all Line Groups for an available line if “1 CO/IP Group Override” is enabled. 2. If not allowed access to a specific outside Line, you receive error tone when access is attempted.

  • Page 205: Outside Line Queuing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.65 Outside Line Queuing Description When outside Lines are busy, if permitted, you can request to be placed in a queue awaiting the Line or a Line in the same group to become available. When an appropriate Line becomes available, the system calls the waiting station on a first in first out basis.
  • Page 206 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 from the queue; the queue is cancelled. Programming Keyset Admin. STATION CO/IP Queuing (PGM 112-Button 5) Web Admin. Common Attributes CO/IP Line Queuing STATION DATA Related Features  Outside Line Access...

  • Page 207: Personal Groups

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.66 Personal Groups Description A Personal Group consisting of your master station and group member stations (maximum 32 including your master station) can be configured by the system Administrator. When your master station receives a call all members also receive the call and when placing a call the master station number, access and dialing restrictions are used.

  • Page 208: Ppp Over Modu

    MODEM Unit which is installed in Summit system for data communication using CO line which can be analogue or digital(ISDN or SIP trunk etc.). Summit system acts as a PPP server and PPP client can connect to the system using dial-up modem. After PPP connection established, users can access the system through Web admin or Telnet service.

  • Page 209: Pre-Defined & Custom Text Display Messages

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.68 Pre-Defined & Custom Text Display Messages Description You can select a text message that will display in the LCD of iPECS IP and LDP Phones when they call you.. When you activate Text Display Messages, incoming intercom calls will signal with muted Ring in-place of normal ring and the LCD of the calling user displays the message you selected.
  • Page 210 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Message 06 CALL (enter up to 17 digits) Message 07 IN OFFICE STA xxxx Message 08 IN MEETING RETURN AT TIME hh:mm Message 09 AT HOME Message 10 AT BRANCH OFFICE Operation iPECS IP &...
  • Page 211 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5. Press the [HOLD/SAVE] button. 1. Press the {ONE-TOUCH DISPLAY MESSAGE} button. 2. Dial auxiliary input, as desired. 3. Press the [HOLD/SAVE] button. To cancel an active Display Message 1.
  • Page 212 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6. Dial auxiliary data as desired. 7. Press the [HOLD/SAVE] button. To cancel active Display Messages for other stations 1. Press the [TRANS/PGM] button. 2. Dial “052”, Attendant Display Message Cancel code.

  • Page 213: Prefix Dialing Table

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.69 Prefix Dialing Table Description The Prefix Dialing Table supports several features. On analog CO Lines, the table is used to determine the cost of the call. For ISDN Lines assigned Enblock dialing and SIP Trunks, Enblock dialing can be supported so that you don’t need to wait for the inter-digit time-out to send digits as...

  • Page 214: Prepaid Call

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.70 Prepaid Call Description Prepaid refers to services paid for in advance. There are two kinds of prepaid call. One is CO prepaid call and the other one is Station prepaid call.

  • Page 215: Remote Control From Mobile Phone

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.71 Remote Control from Mobile Phone Description In addition to the call features available to your Mobile phone, you can control certain settings through your Mobile phone. The Mobile has access to the Remote Control menu shown below.
  • Page 216 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. Flexible Numbering Plan Remote MEX Control SYSTEM ID & NUMBERING PLANS Common Attributes Call Forward STATION DATA VM Attributes VSF Access Mobile Extension Table PGM Authority, Announcement...

  • Page 217: Ringing Line Preference

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.72 Ringing Line Preference Description When Ringing Line Preference is enabled, you answer incoming calls by lifting the handset or pressing the [SPEAKER] button. You may select a Line before lifting the handset or pressing the [SPEAKER] button, which will override Ringing Line Preference and connect you to the Line you selected.

  • Page 218: Speed Dial

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.73 Speed Dial 2.73.1 Display Security Description Station and System Speed Dial numbers may be programmed so that the telephone number digits are not displayed on the LCD of iPECS IP and LDP Phones when the Speed Dial is selected.

  • Page 219: Speed Dial Pause Insertion

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.73.2 Speed Dial Pause Insertion Description A pause dialing command may be inserted in a Station or System Speed Dial number. When encountered, the system will stop dialing the Speed Dial number for the assigned “pause”...

  • Page 220: Station Speed Dial

    You can store commonly dialed numbers for easy access using Station Speed Dial. With the Summit, your Station has access to 100 Speed Dial numbers each stored in a “bin”. Each Speed Dial number can be up to 23 digits in length and may include special instruction codes.
  • Page 221 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To program a Station Speed Dial number using an LIP-8000/LIP-9000 series phones with soft buttons 1. Press the [DIR] soft button. 2. Press the [SPEED] soft button. 3. Press the [ADD] soft button.
  • Page 222 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. Accessing an empty Speed Dial bin will return error tone. 2. A Speed Dial number uses a specific Line/or Line from a Group assigned in the Speed Dial bin.

  • Page 223: System Speed Dial

    Commonly dialed numbers can be stored by the System Attendant or by the Administrator in Web Admin for easy access by stations allowed use of System Speed Dial bins. With Summit, up to 3000 System Speed Dial numbers are available and with Summit 800, up to 8000 System speed dial numbers are available.
  • Page 224 1. Press the [TRANS/PGM] button. 2. Press the [SPEED] button. 3. Dial the Speed Dial bin number (Summit:2000-4999 / Summit 800: 2000-9999) 4. Press the Line button or dial the Line access code. 5. Dial the number to be stored.
  • Page 225 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Speed Dial Access (PGM 112-Button 8) SYSTEM CO Dial Tone Detect (PGM 160-Button 3) TABLES System Speed Zone (PGM 232) Web Admin. Common Attributes Speed Dial Access STATION DATA System Attributes CO Dial Tone Detect...

  • Page 226: System Speed Zone (Groups)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.73.5 System Speed Zone (Groups) Description System Speed Dial bins can be divided into zones or groups. iPECS systems have 10 zones available. To access a Speed Dial bin assigned to a zone, the station must be allowed access to the Speed Dial Zone.

  • Page 227: Station Call Coverage

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.74 Station Call Coverage Description The Call Coverage feature permits your iPECS IP or LDP Phone to receive ring and answer calls directed to a covered station. This feature is generally employed to allow a Secretarial answering position to cover calls to other stations.
  • Page 228 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. An iPECS IP or LDP Phone user may cover for an SLT or other stations. However, since a Flex button is required, an SLT cannot provide coverage for other stations.

  • Page 229: Station Groups

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.75 Station Groups Description Stations can be grouped for incoming call routing and Call Pick-up purposes. Ten types of groups can be defined:  Circular  Terminal  ...
  • Page 230 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 ACD Station Group Calls can be sent to an ACD group by dialing the Station Group Number or assigning outside Lines to ring directly to the Station Group. Calls are directed to the station in the group that has been idle for the longest continuous time, Uniform Call Distribution.
  • Page 231 Operation Conditions 1. The Summit supports 40 Station Hunt Groups with up to 70 members for each group. 2. The Summit 800 supports 200 Station Hunt Groups with up to 100 members for each group.
  • Page 232 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 These announcements can have a corresponding Caller Controlled Routing table allowing the caller to enter digits for further routing. Programming Keyset Admin. STATION GROUPS Station Group Assignment (PGM 190)

  • Page 233: Smdr (Station Message Detail Recording)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.76 SMDR (Station Message Detail Recording) 2.76.1 Call Cost Display Description Each SMDR call record includes a “Cost” field, which is a calculated estimate for the cost of the call.
  • Page 234 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2. Once connected to the system, the call duration includes the total time the call is connected including periods when the call is on hold, in queue, etc. 3. To enable Call Cost Display, the “SMDR Cost per Unit Pulse” and “SMDR Decimal”...

  • Page 235: Lost Call Recording

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.76.2 Lost Call Recording Description Incoming calls where the caller hangs up before answer or while in a hold state are considered Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they occur, and a summary Lost Call count report is available on demand.
  • Page 236 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  Incoming call on CO Line 17 on May 16, 2002 at 2:03 pm routed to Station Group 401 and ring for 39 seconds. DIAL/CLI/CPN ACCOUNT DIAL/CLI/CPN TIME START...

  • Page 237: Smdr Call Records

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. SYSTEM DATA SMDR Attributes Related Features  Call Cost Display  SMDR Call Records  Traffic Analysis Hardware  RS-323 device to capture SMDR 2.76.3 SMDR Call Records...
  • Page 238 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 0: Other The SMDR record output for internal calls is as shown in the figure and explained in the chart below. ---- Site Name : -------------------------------------------------------------------------------------- TIME START DIALED...
  • Page 239 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. For SMDR, if the first dialed digit(s) match the programmed LD (Long Distance) code or the number of dialed digits exceeds the LD digit count, the call is considered an LD call.

  • Page 240: System Administration

    For detailed information on database administration and maintenance, refer to the iPECS Summit Administration &Programming Manual. Operation Operation is detailed in the Summit Administration and Programming Manual. Conditions 1. Only stations assigned with Admin access can enter and change the system database items.

  • Page 241: Multi-Level Admin Access

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.77.2 Multi-Level Admin Access Description Access to the Web Admin database is password protected. Up to three (3) levels of access to the database can be established by assigning a different password to each level. The Maintenance level has access to the entire database, all maintenance routines and defines the Admin Access Authority of the two remaining passwords.

  • Page 242: Web Administration

    For detailed information on database administration and maintenance, refer to the iPECS Administration & Programming Manual. Operation Operation is detailed in the Summit Administration and Programming Manual. Conditions 1. For Web Admin, the password can be encrypted using the Ericsson-LG Enterprise Java Virtual Encryption plug-in.
  • Page 243 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 PPP Attributes (PGM 205) Web Login ID Usage (PGM 160-Btn24-Btn12) System Password (PGM 162) Web Admin. SYSTEM ID System & Device IP &NUMBERING PLANS System Attributes Web Server Port, Web Admin Password...

  • Page 244: System Alarm Notification Control

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.78 System Alarm Notification Control Description The system has several fault alarms that can be enabled or disabled. When enabled, a Station within each Zone can be assigned to receive a notification of the alarm event. Alarms that can be enabled are: ...
  • Page 245 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Call history for all Zones. Programming Keyset Admin. SYSTEM Emergency Call Notify (PGM 163-Button 5) DCOB Fault Notify (PGM163-Button 6) SIP Registration Fault Notify (PGM163-Button 7) ZONE DATA Emergency Call Notify Station (PGM 439-Web only)

  • Page 246: System Networking

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.79 System Networking 2.79.1 Centralized Control T-NET Description In a Centralized Control T-NET (Transparent Network), a central system controls all remote modules and terminals providing transparent networked access to all the features and functions of the central system as well as the resources connected to the system.

  • Page 247: Distributed Control Network

    8. Voice switching will be handled in local system if both caller and called device in same Summit system and both are TDM device without relay. 9. Summit could be work as both central and local system. Programming Web Admin.

  • Page 248: Net Intercom Call

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. To use the networking features, the software lock-key installation is required. To obtain a lock-key, contact your local Ericsson-LG Enterprise representative with the system serial number. 2. Each station must have a unique station number of up to eight (8) digits, which is based on their local system Station Numbering Plan.
  • Page 249 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To place an intercom call to a networked station 1. Lift the handset or press the [SPEAKER] button. 2. Dial station number or press the {NETDSS} button. 3. Await answer.

  • Page 250: Net Call Transfer

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.79.2.2 Net Call Transfer Description An active call, internal or outside, can be transferred to other stations across the Distributed Network. Calls can be transferred across the network employing screened or unscreened transfer in the same manner as a transfer within a system and is transparent to the user.
  • Page 251 Conditions 1. A {NET DSS} button LED indicates the status of the associated station. 2. Summit automatically determines the type of transfer, local or networked, based on the station number dialed and the Network Numbering Plan. 3. If you press the [TRANS/PGM]or other buttons during a transfer, the transfer is cancelled.

  • Page 252: Net Call Identification Service

    Call Back from the system. Upon answer, the Summit will place a call to the originally busy station. Network Call Back operates in the same manner as Call Back and is subject to the conditions associated with Call Back.

  • Page 253: Net Call Camp-On (Call Offer)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. When the busy station goes to Idle, the originator receives a callback ring. 4. When the originator answers the callback ring, a new call will be activated to the calling station.
  • Page 254 Feature Description and Operation Manual Issue 1.2 Camp-on operation is the same as system Camp-on and is subject to the same conditions. From a network perspective, Summit employs H.450 Call Offer protocol to provide camp-on capabilities. Operation iPECS IP & LDP Phones To activate Call Offer 1.

  • Page 255: Net Conference

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.79.2.6 Net Conference Description You can join stations and outside Lines from other networked systems to a conference call with other stations or CO lines. Operation iPECS IP & LDP Phones To establish an ad-hoc conference 1.

  • Page 256: Net Station Message Waiting

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. NETWORKING DATA Net Basic Attributes Net Numbering Plan Related Features  Multi-Party Conference Hardware 2.79.2.7 Net Station Message Waiting Description When a called station does not answer or is in DND, you can activate a Station Message Wait indication to request a Call Back.
  • Page 257 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 MSG : 700100 700118 To return a call for the current Station Message 1. Press the [HOLD/SAVE] button. To delete the first Message Wait from the list 1. Press the “*” button, the list is updated removing the message from the list.

  • Page 258: Net Call Forward

    Call Forward within a system and is transparent to the user. From a network perspective, the Summit can use either the ‘Join’ or ‘Re-route’ signaling method to complete a call forward over the network. The Networking Transfer Mode assigns the method that will be used and should be selected to match other systems connected in the private network.
  • Page 259 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Press the [SPEED] button and dial the desired bin number. 5. Replace the handset, return to idle. To deactivate Call forward 1. Press flashing [FWD] button, Call Forward will deactivate and the [FWD] button LED is off.

  • Page 260: Co Transit-In

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. SYSTEM Networking Basic Attribute (PGM 320) Networking CO Line Attribute (PGM 322) Network Numbering Plan Table (PGM 324) Network Feature Code Table (PGM 325) Web Admin.

  • Page 261: Co Transit-Out

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. CO Transit-In calls are not subject to recall or time restrictions at the originating system. 2. If no path is available over the network, the caller will receive busy tone.
  • Page 262 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. To use CO Transit-Out, the networked system user must dial the CO transit-out code; the CO Transit-Out service is not activated by pressing a CO Line button.

  • Page 263: Blf Presentation

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.79.2.11 BLF Presentation Description When systems are networked, the status of stations in one system can be displayed at stations of other systems in the network. The LED of a {Net DSS} button provides the BLF (idle or busy) indication for the assigned station.

  • Page 264: Attendant Call (Cas)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Net Supplementary AttributesTCP/UDP Port for BLF,BLF Manager IP Address, Duration of BLF State Net CO Line Attributes Net Numbering PlanDest System IP Address, Dest System Port Number Related Features Hardware ...

  • Page 265: Centralized Voice Mail

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 STATION Attendant DND Button (PGM 115 – STN PGM 83) SYSTEM Attendant Assign (PGM 164) DID/DISA Destination (PGM 167) CO Ring Assignment (PGM 144) Web Admin. STATION DATA Flexible Buttons Attendant DND Button...

  • Page 266: Networked System Paging

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. NETWORKING DATA Net Numbering Plan STATION GROUP Station Group Assignment DATA Station Group Attributes Related Features Hardware 2.79.2.14 Networked System Paging Description You may have access to the Page Zones of other systems in the network. A warning tone is provided, if assigned in the networked system, and then you are connected to the Page Zone.
  • Page 267 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To queue for a page when busy tone is received: 1. Dial “556”, the Call Back code. 2. Replace the handset returning to idle. Conditions 1. The conditions such as Page Access, Page Time-out, etc. apply to Network Paging.

  • Page 268: Traffic Analysis

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.80 Traffic Analysis Description The iPECS monitors, stores and periodically or upon request outputs various traffic statistics covering system resources. The output from the system can be used to: ...
  • Page 269 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To cancel the periodic All Summary Report 1. Press the [TRANS/PGM] button. 2. Dial “0123”, the cancel All Summary report code. 3. Press the [HOLD/SAVE] button. To print a traffic report 1.

  • Page 270: Traffic Analysis, Attendant

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.80.1 Traffic Analysis, Attendant Description The Attendant Traffic Report covers operational statistics for the Attendants. The report outputs periodically or the Attendant requests output of the report for a defined Analysis period. The following is a sample report and description of the report fields.
  • Page 271 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. Select Analysis Period (‘1’-‘5’). 4. Press the [HOLD/SAVE] button. Conditions 1. The Peak Hour is the hour when the system has the highest total call volume. Programming Keyset Admin.

  • Page 272: Traffic Analysis, Call Reports

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.80.2 Traffic Analysis, Call Reports Description Call activity statistics are provided in the Hourly Call and Call Summary Reports. Hourly Call Report The Hourly Call Report covers hourly-completed call activity for the selected Analysis period. The report indicates the number of completed calls for each hour during the Analysis period as shown below.

  • Page 273: Traffic Analysis, H/W Usage

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.80.3 Traffic Analysis, H/W Usage Description The Hardware Usage report provides statistics for the system’s special Hardware resources such as the Voice Mail as shown in the following sample report.

  • Page 274: Traffic Analysis, Line Reports

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.80.4 Traffic Analysis, Line Reports Description The CO Traffic Summary and Hourly reports provide statistics on a summary or hourly basis for all Line Group activity. The following provides a sample report and description of the major fields in the report.
  • Page 275 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4. Press the [HOLD/SAVE] button. To print the CO Hourly Traffic Report 1. Press the [TRANS/PGM] button. 2. Dial ‘0129’, the CO Hourly Traffic report code. 3. Dial CO Group number.

  • Page 276: System Scenario Call Routing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.81 System Scenario Call Routing Description In addition to other routing, the system can be configured to route incoming calls based on scenarios. Scenarios can activate automatically or a group of scenarios can be activated manually by the Attendant.
  • Page 277 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. SYSTEM System Call Routing (PGM251-Web only) Station ICM Group ( PGM 125 ) CO tenancy group (PGM 141-B10) Web Admin. SYSTEM DATA System Call Routing STATION DATA...

  • Page 278: Universal Night Answer (Una)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.82 Universal Night Answer (UNA) Description UNA allows you to be alerted over an external loud bell and answer defined outside calls by dialing the UNA code. While primarily intended for alternate answering during the Night service mode, UNA will also function in all service modes.

  • Page 279: Wake-Up Alarm, Enhanced

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.83 Wake-Up Alarm, Enhanced Description If permitted in the system database, you can set up to five (5) Wake-up or alerting time. When a time is reached, the system will signal your station with an audible and visual signal. The alerting for each of the 5 Wake-up alarms will repeat based on the type selected when you assign the alarm.
  • Page 280 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 iPECS IP & LDP Phones To register wake-up time alarm from a Station, perform the following steps: 1. Press the [TRANS/PGM] button. 2. Dial “41”, the code for setting the Wake-up Alarm.
  • Page 281 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. When registering or erasing an Alarm, iPECS IP and LDP phones can use the [VOL UP]/[VOL DOWN] buttons to scroll between the Wake-up alarms and “#” can be used to scroll through the repeating types.

  • Page 282: Wake-Up Alarm, Standard

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.84 Wake-up Alarm, Standard Description The standard Wake-up Alarm feature allows you or an Attendant to set a Wake-up alarm or desired time to be alerted. When the time is reached, the system will signal your station with an audible and visual signal.
  • Page 283 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To register Wake-Up 1. Lift the handset. 2. Dial “561”, the SLT Programming code, confirmation tone is heard. 3. Dial “41”, the set Wake-up code. 4. Dial the 2-digit hour and 2-digit minute for alerting.

  • Page 284: Web Call Back

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.85 Web Call Back Description The Station User Web portal incorporates a Web Call Back feature. In the portal, you may be permitted to request the system to establish a telephone call between two telephone numbers.

  • Page 285: Zone Management

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.86 Zone Management 2.86.1 Holiday Assignment Description The Administrator can assign Holiday Zones (up to 40) and Vacation Zones (up to 5 for each Zone). Devices in a Zone follow the holiday and vacation assignments of the zone. When the date of a Zone is set to Holiday or Vacation, the Zone will operate in the programmed ring mode.

  • Page 286: Inter Zone Connection Limit

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.86.2 Inter Zone Connection Limit Description To maintain voice quality, it may be necessary to limit the number of connected inter-Zone calls for a Zone so the available bandwidth is used effectively. Two parameters define the inter-Zone connection limits;...

  • Page 287: Remote Devices

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2.86.3 Remote Devices Description Remote devices, in particular those not reachable by the system, are managed by grouping devices with similar characteristics in a Zone. Placing devices into Zones simplifies management allowing definition of common characteristics to the devices within the zone.

  • Page 288: Zone Outgoing Call Connection Limit

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Inter-Zone Attributes Zone Holiday Assignment Related Features Hardware 2.86.4 Zone Outgoing Call Connection Limit Description Every system has a limited number of outside Lines shared between all system users.. The number of outside Lines often is less than the number of other users.

  • Page 289: Intercom

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. I NTERCOM 3.1 Barge In Description Barge in permits authorized extensions to intrude into other existing outside or intercom calls. When you intrude on an existing call, a Conference is established with you (the supervisor) and the parties on the existing call.
  • Page 290 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Barge In Mode (PGM 113 Button 24-7) Web Admin. Common Attributes Barge In Mode STATION DATA Related Features  Intrusion Hardware  iPECS IP or LDP Phones w/3-soft buttons...

  • Page 291: Direct Station Selection/Busy Lamp Field (Dss/Blf)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.2 Direct Station Selection/Busy Lamp Field (DSS/BLF) Description You can assign Flex buttons on iPECS IP and LDP Phones, or DSS Consoles to provide one- button calling to another station and the button LED indicates the status of the station. The {DSS/BLF} button can also be used for one-button transfer.

  • Page 292: Intercom (Icm) Call

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.3 Intercom (ICM) Call Description A non-blocking ICM is available to all stations in the system. You may place an intercom call to other stations in the system by dialing applicable digits as defined in the Station Numbering Plan.
  • Page 293 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. Common Attributes Prime Line STATION DATA System Timers ICM Dial Tone Timer, Inter Digit Timer SYSTEM DATA Related Features  Intercom Signaling Mode  Speakerphone Hardware...

  • Page 294: Intercom Call Hold

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.4 Intercom Call Hold Description While on an active Intercom (ICM) call, using an iPECS IP or LDP Phone you can place the call on hold. The held station will receive the assigned Music-on-Hold. The call is placed on Exclusive Hold and recalls you after expiration of the Exclusive Hold Recall Timer.

  • Page 295: Intercom Caller Controlled Signaling

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.5 Intercom Caller Controlled Signaling Description You can change the signaling mode of an Intercom (ICM) call from Tone ring to Voice announce or Voice announce to Tone ring.

  • Page 296: Intercom Lock-Out

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.6 Intercom Lock-Out Description If you take no action after going off-hook for the Dial Tone timer or fail to dial an additional digit within the Inter-digit timer, you will receive error tone for 30 seconds and be placed out-of-service (locked-out).

  • Page 297: Intercom Step Call

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.7 Intercom Step Call Description When busy tone is received on a dialed Intercom call, you may place a call to another station by dialing the last digit of the station number. The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number.

  • Page 298: Intercom Tenancy Group

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.8 Intercom Tenancy Group Description Stations in the iPECS are assigned to an Intercom Tenancy Group. Stations in a group are allowed or denied the ability to place intercom calls to stations in other groups on a group-by- group basis.
  • Page 299 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 CO LINE Tenancy Group (PGM141-Button 10) TABLES Flexible DID Conversion Table (PGM 231) Weekly Time Table (PGM 233) Web Admin. Common Attributes  ICM Tenancy Group Number STATION DATA Station ICM Tenancy Group Common Attributes ...

  • Page 300: Intercom Transfer

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.9 Intercom Transfer Description You can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened).
  • Page 301 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 While on an Intercom call, Unscreened call transfer 1. Momentarily depress the Hook-switch. 2. Dial Station to receive call. 3. Hang-up, return to idle. Conditions 1. The [ICM] button, if configured, provides an appearance for the transferred station.

  • Page 302: Message Wait/Call Back

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.10 Message Wait/Call Back 3.10.1 CLI Message Wait Description When your iPECS IP or LDP Phone with display receives an external call with Calling Line Identification (CLI) and the call is abandoned (disconnects before answer), the system will generate a CLI Message Wait (missed call) log with the Caller Identification, date and time.
  • Page 303 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To delete the current CLI Message 1. Press the “*” button, the next CLI message is displayed. To delete all CLI Messages 1. Press the [SPEED] button. 2. Press the “*” button twice.
  • Page 304 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Inc Prefix Area Country Access Received Caller Display Code Code Code National: 0343 507951 0343 50-7951 National: 0343 507951 0343 50-7951 National: 0345 0343 507951 0343 50-7951 National: 507951...

  • Page 305: Message Wait Reminder Tone

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.10.2 Message Wait Reminder Tone Description In addition to the [MESSAGE/CALL BACK] button LED, iPECS IP and LDP Phones can be sent a notice as a periodic reminder tone or voice prompt to you of message waits in queue. This notice is sent to the station only while idle and is heard over the speaker.

  • Page 306: Short Message Service (Sms)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.10.3 Short Message Service (SMS) Description The Short Message Service (SMS) provides the ability to send and receive text messages to and from iPECS IP and LDP Phones equipped with a display as well as UCS Client and WLAN Phone.
  • Page 307 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4. Dial the desired station range to receive the message. STA 100-124 SEND-(SAVE) CANCEL_(#) 5. Dial the message using two digits for each character as shown in the table below, use the [REDIAL] button to delete a character.
  • Page 308 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3. Use the [VOL UP]/[VOL DOWN] to scroll through messages. MESSAGE: [2] WE HAVE A MEETING A [3] CONFERENCE AT 9 AM 4. Dial the message number (“01”~“10”) to view the entire message, use the [VOL UP]/[VOL DOWN] to view each line of the message.

  • Page 309: Station Message Wait/Call Back

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.10.4 Station Message Wait/Call Back Description When a called station does not answer or is in DND, you can activate a Station Message Wait indication to request a Call Back. A station may receive a Message Wait from any number of other stations in the system.
  • Page 310 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 “5” => FS: Feature server “6” => MS: SMS message wait. 3. Press the [VOL UP]/[VOL DOWN] button to scroll through the Station Messages. MSG : 100 To return a call for the current Station Message 1.
  • Page 311 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4. If a station is attempting to leave a message and the system Message Wait queue is full, the station will receive ICM busy tone. 5. A Message Wait remainder tone can be enabled to remind the user of messages waiting.

  • Page 312: Paging

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.11 Paging 3.11.1 Internal/External & All Call Page Description If your station is permitted to access page facilities, you can connect and transmit voice announcements to any or all of the systems Internal/External Page zones. Stations are grouped into “zones”...
  • Page 313 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To make a page, 1. Lift the handset. 2. Dial the desired paging code. 3. If assigned, after the Page Warning Tone, make announcement. 4. Replace the handset, to return to idle.
  • Page 314 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Page Access (PGM 111-Button 7) Internal Page Zone Access (PGM 118) SYSTEM Privacy Warning Tone (PGM 161-Button 4) External Control Contacts (PGM 168) Paging Timeout Timer (PGM 181-Button 9) Web Admin.

  • Page 315: Meet Me Page

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.11.2 Meet Me Page Description During a Page, you may request another user respond to the Page and “Meet” you by dialing the Meet-Me code. When the party dials the Meet-Me code, the page is terminated and an intercom call is connected between you and the party.

  • Page 316: Sos Paging

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.11.3 SOS Paging Description A System announcement can be recorded and then used a page announcement. A Flex button of an iPECS IP or LDP phone is required. Operation iPECS IP &...

  • Page 317: Push To Talk Paging

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.12 Push to Talk Paging Description Each iPECS IP, LDP and WLAN Phone can be assigned as a member of one or more of the system’s nine Push-To-Talk (PTT) page groups. As such a user, you may login or log-out of any one or all of the PTT groups to which your station is assigned.
  • Page 318 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5. Press the [HOLD/SAVE] button. Conditions 1. Conditions associated with Internal/External & All Call Page apply to Push-to-Talk paging. 2. To access PTT paging, the station must be permitted access to system paging and assigned to one or more PTT groups..

  • Page 319: Emergency Page

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 3.13 Emergency page Description If a station makes a Emergency page, the station can page to not only idle stations and external page ports but also talking stations. When the Emergency page is starting, the talking stations disconnect the current call and receive the emergency page.

  • Page 320: Outside (Co/Ip) Lines

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4. O (CO/IP) UTSIDE LINES 4.1 Auto Fault Detection and Recovery Description If the system detects a Line fault on a PRI Line or SIP Trunk, the Line/Trunk is placed in an Out- Of-Service state and temporarily placed it in the unused Line group.

  • Page 321: Caller Id Mode

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.2 Caller ID Mode Description The Caller ID signals for analog CO Lines varies from region to region. To support these differences, each analog CO Line is assigned the type of Caller Id signal provided from the CO Line.

  • Page 322: Co Line Flash

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.3 CO Line Flash Description Analog CO Lines recognize a brief open or ground connection, “Flash”, as a request for new dial tone. When used behind a PBX, a Flash is often used to activate a PBX feature or call transfer.

  • Page 323: Co Line Release Guard Time

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.4 CO Line Release Guard Time Description To assure that the service provider’s switching equipment has sufficient time to restore to the idle condition, the system will hold analog CO Lines in a busy state after release of the Line. The time between the disconnect and when the system changes the CO Line status from busy to idle is the CO Line Release Guard time.

  • Page 324: Co Line Ring Detect

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.5 CO Line Ring Detect Description The system incorporates timers for Ring-on and Ring-off durations to assure proper alerting. When the duration of the ring signal exceeds the Ring-on timer, alerting will start. When the ring is not present for a period exceeding the Ring-off timer, alerting will stop.

  • Page 325: Dial Pulse Signaling

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.6 Dial Pulse Signaling Description An analog CO Line can be configured to send dial pulse signals to the central office. If programmed as a pulse CO line, the system will send open loop pulses at 10 pps with the assigned break/make ratio.

  • Page 326: Direct Inward Dialing (Did)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.7 Direct Inward Dialing (DID) Description A carrier service, known as Direct Inward Dial (DID), sends digits to the system so that the call may be routed directly to a specific station or system facility. Digits sent to the system are generally the last digits (3 or 4) dialed by the caller.
  • Page 327 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 DID Conversion Type (PGM 145-Button 2) SYSTEM DID/DISA Busy Destination (PGM 167-Button 1) DID/DISA Error Destination (PGM 167-Button 2) DID/DISA No Answer Destination (PGM 167-Button 3) DID/DISA No Answer Timer (PGM 181-Button 2)

  • Page 328: Did Line Digit Conversion

    If a match is found, the digits are converted as defined in the table. Within the table are 15 sub- tables with up to 200 entries of up to sixteen digits for each sub-table for Summit. With Summit 800, within the table are 32 sub-tables with up to 200 entries of up to sixteen digits for each sub- table.

  • Page 329: Direct Inward System Access (Disa)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.9 Direct Inward System Access (DISA) Description Each outside Line may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features. The iPECS will answer the outside call and provide intercom dial tone or route to a System announcement where Caller Controlled Routing may be defined.
  • Page 330 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6. If a DISA caller encounters a system All Lines Busy, busy tone is received for 5 seconds before ICM Dial tone is again presented and the DISA caller may try another call.

  • Page 331: Dtmf Signaling

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.10 DTMF Signaling Description Dual Tone Multi-Frequency (DTMF) signals are used with Lines assigned for DTMF signaling. The duration of the DTMF signal can be adjusted from 40 to 990 milliseconds.

  • Page 332: Ip Address Dialing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.11 IP Address Dialing Description If allowed, you can place calls using an IP path. The system accepts user dialed digits as the IP address for the called party. When dialing an IP call, the asterisk, “*”, is used as the “dot” between bytes of the IP address.

  • Page 333: Ip Trunking

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.12 IP Trunking 4.12.1 H.323 v4 Service Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services.

  • Page 334: Sip Trunk Service

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 VoIP Attributes CO VoIP Mode Related Features  System Networking  SIP Trunk Service Hardware  IP Line 4.12.2 SIP Trunk Service Description When assigned to support SIP (Session Initiation Protocol), VoIP channels provide protocol conversion between SIP and the iPECS protocol.
  • Page 335 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 CO/IP CO/IP Line Group (PGM 141-Button 1) CO VoIP Mode (PGM 141-Button 11) Web Admin. Common Attributes  SIP User Table Index STATION DATA Station IP Attributes SIP DATA...

  • Page 336: Ip Wan Dialing After Answer

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.13 IP WAN Dialing after Answer Description The iPECS system permits sending and receiving DTMF signals after connecting to an external VoIP party. The DTMF signal can be DTMF tone, Text String, or DTMF protocol based on the system programming.

  • Page 337: Isdn (Integrated Service Digital Network)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.14 ISDN (Integrated Service Digital Network) Description The iPECS system supports both BRI (Basic Rate Interface) and PRI (Primary Rate Interface) ISDN circuits. The ETSI 30B+2D channel configuration is supported through switches on the PRIU Interface board to select E1 digital Line operation or PRI ISDN operation.
  • Page 338 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 The system will send calling and answering party identification in the appropriate messages to the ISDN based on the database. Identification messages may be restricted, not reported, to the far- end user.

  • Page 339: Isdn Aoc (Advice Of Charge)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.14.2 ISDN AOC (Advice of Charge) Description When ISDN Advice of Charge service is provided from the ISDN, the iPECS system will deliver charge information for display in the LCD of iPECS IP and LDP Phones and include the AOC in SMDR records.

  • Page 340: Keypad Facility

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.14.3 Keypad Facility Description The ISDN Keypad Facility Information Element (IE) may enable the user to activate certain ISDN services (e.g. Off-Net Forward). To access this facility, the station must be enabled and have a {KEYPAD FACILITY} Flex button.

  • Page 341: Multiple Subscriber Number (Msn)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.14.4 Multiple Subscriber Number (MSN) Description Up to eight (8) Subscriber Numbers (telephone numbers) can be served by a Basic Rate Interface allowing Direct-Dial-In call delivery. This “Sub-Address” information is included as digits in the Called Party Number Information Element.
  • Page 342 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION MSN Wait (PGM 114-Button 12) Flexible Button Assignment (PGM 115) CO/IP CO/IP Attributes III (PGM 143) ISDN/ICLID ISDN Attributes (PGM 200) MSN Table Attributes (PGM 202)

  • Page 343: Isdn Supplementary Services

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.15 ISDN Supplementary Services In many cases, the ISDN service provider offers enhanced services, to which a user may subscribe. The iPECS system allows access to these ISDN “Supplementary Services”...

  • Page 344: Isdn Malicious Call Id Request

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 ISDN Line Attributes ISDN-SS CD/CR CO LINE DATA Related Features  ISDN Supplementary Services Hardware  ISDN Line  iPECS IP or LDP Phone 4.15.2 ISDN Malicious Call ID Request...
  • Page 345 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. SYSTEM ID & MCID Request NUMBERING PLANS SMDR Attributes  Save Enable SYSTEM DATA Related Features  ISDN Supplementary Services  SMDR (Station Message Detail Recording) Hardware ...

  • Page 346: Line Monitor

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.16 Line Monitor Description When a Line is configured in the system and the system determines that the service provider connection is lost, the Line is placed in an Out-of-Service condition. In this state, the Line cannot be employed for an outgoing call but incoming calls operate normally.

  • Page 347: Multiple Calling Line Id

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.17 Multiple Calling Line ID Description Using an ISDN Line, sending your Id (telephone number) to the other party is referred to as Calling Line Id Presentation (CLIP) or Connected Line ID Presentation. When you place or receive a call, the system constructs your Id and sends the information to the service provider.
  • Page 348 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Station CLI 2 (PGM 114-Button 24-1) Station CLI 3 (PGM 114-Button 24-2) Station CLI 4 (PGM 114-Button 24-3) Station CLI 5 (PGM 114-Button 24-4) CO/IP CLI Type (PGM 143-Button 24-1)

  • Page 349: Outside Line Groups

    Line (analog, digital or IP). There are 20 Line groups in the Summit and there are 200 Line groups in the Summit 800. Unused Lines are assigned to Group 21 in the Summit and to Group 201 in the Summit 800.

  • Page 350: Outside Line Preset Forward

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.19 Outside Line Preset Forward Description Each outside Line can be assigned a Ring-No-Answer Preset Forward destination. An incoming call on the Line will be routed to the defined Forward destination. At expiration of the Preset Forward timer, the call forwards to the defined Preset Forward destination, which is an index to the ICLID Ring Assignment Table.

  • Page 351: Outside Line Ring Assignment

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.20 Outside Line Ring Assignment Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified Lines. Separate ring assignments are made for Day, Night and Timed Ring operation mode.

  • Page 352: Private Line

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 4.21 Private Line Description Your iPECS IP or LDP Phone can be assigned exclusive use of one or more outside Lines. These “Private” lines are assigned to a special Line Group (group 00). To use a Line from this group, your phone must be assigned a Flex button for the outside Line appearance.

  • Page 353: Ipecs Phone

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 PECS PHONE 5.1 Answering Machine Emulation Description When a call is sent to a Voice mailbox, the associated station can be assigned to notify you and allow you to screen the call. Two methods of notification and call screening are provided, Ring or Speaker mode.
  • Page 354 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Conditions 1. AME is supported only on iPECS IP and LDP Phones and an {AME} Flex button must be assigned on the phone. 2. If you answer a call using the {AME} button, the caller is connected in the normal manner, the Voice Mail is disconnected and, with the integrated Voice Mail, any message recorded by the caller is not stored.

  • Page 355: Auto Release Of [Speaker]

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.2 Auto Release of [SPEAKER] Description After completion of certain features, the [SPEAKER] button turns off automatically, returning the iPECS IP or LDP Phone to idle. Operation System Auto Release of the [SPEAKER] button operation is automatic for supported features, see conditions below.

  • Page 356: Automatic Speaker Select

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.3 Automatic Speaker Select Description The iPECS IP and LDP Phones programmed for Auto Speaker Select can access an outside Line or an internal call by pressing the appropriate button without the need to lift the handset or press the [SPEAKER] button.

  • Page 357: Background Music (Bgm)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.4 Background Music (BGM) Description The iPECS IP and LDP Phones can receive audio, generally music, from an internal or external source while idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
  • Page 358 2. BGM is delayed 1 second after a return to idle state. 3. Silence is provided if no BGM source is assigned. 4. For remote devices, BGM must be locally provided; BGM is not sent from the Summit system to remote devices.

  • Page 359: Call Log Display

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.5 Call Log Display Description Using an iPECS IP Phone with 3-Soft buttons, you can view a log of incoming, outgoing and missed calls on the display. A Flex button must be assigned as a {CALL LOG} button, which allows easy access to the Call Log menu.

  • Page 360: Call Profile Routing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.6 Call Profile Routing Description Call Profile Routing is an extension of the Station ICR feature. You can configure and assign up to ten (10) scenarios to each of the three (3) Call Profiles. Then you can activate a Call Profile to route your calls.
  • Page 361 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To activate ICR Call Forward: 1. Lift the handset or press the [SPEAKER] button to receive a dial tone. 2. Press the [FWD] button. 3. Dial the desired Call Forward code (0-4).

  • Page 362: Call Wait For Internal & External Calls

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.7 Call Wait for Internal & External calls Description Internal/external calls can be waited without busy if there are available associated flexible buttons. The indication of LED on button is blinking, the caller name/number is displayed on LCD, and Audible Muted(Off Hook) Ring (or Tone) will be heard .
  • Page 363 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Introduction of various types of call-queuing (incoming/making /talking/held call) buttons • DSS button :  Assignment of a specific station number  Call-queuing from/to the specific station number  Presence of the station status •...
  • Page 364 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 To activate/deactivate call wait 1. [Call Wait] = ON/OFF (PGM111: Call Wait ) - ON: multiple waiting-call on multiple buttons - OFF: single waiting-call on single button To assign a {U-Loop} button: 1.
  • Page 365 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 displaying now). 1. For SLT, maximum 2 normal calls and additionally one camp-on call can be waited. 2. Off-Hook Signaling Tone is presented when call comes in during a talking.
  • Page 366 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  One of DSS button or Unified-LOOP button is seized automatically for the call. - Seize DSS button and dial : the DSS button is seized. - Seize Unified-LOOP button and dial.

  • Page 367: Dnd - One-Time Dnd

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.8 DND – One-Time DND Description While on a call, if you wish not to be interrupted by another call, pressing the DND button will activate One-time DND. For the duration of the active call your phone will be in DND. One-time DND can be activated while you are on a call and receiving ring for a new call.
  • Page 368 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Web Admin. Common Attributes DND, Call Forward STATION DATA Preset Call Forward Transfer to Mail box System Timers Call Forward No Answer Timer SYSTEM DATA Related Features  Call Waiting/Camp-On ...

  • Page 369: Flex Button Direct Speed Dial Assignment

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.9 Flex Button Direct Speed Dial Assignment Description You may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin. In this case, the system automatically allocates the telephone number to the highest numbered unused Station Speed Dial bin.

  • Page 370: Flexible Led Flash Rates

    System System implements flash rates automatically based on database entries. Conditions 1. Available Flash rates and functions, which can be assigned, are given in the iPECS Summit Admin & Maintenance Manual. Programming Keyset Admin. SYSTEM LED Flashing Rates (PGM 170-Button 1~35) Web Admin.

  • Page 371: Group Listening

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.11 Group Listening Description The iPECS IP and LDP Phones have a built-in speaker. If allowed, you may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.

  • Page 372: Intercom Signaling Mode

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.12 Intercom Signaling Mode Description You can set the signaling you receive when your iPECS IP and LDP Phone receives an incoming ICM calls while the station is idle. There are three signaling modes available.

  • Page 373: Microphone Mute

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.13 Microphone Mute Description You can turn off the microphone of your iPECS IP or LDP Phone, which will stop audio transmission from the handset, speakerphone or headset microphone, “Mic Mute”.

  • Page 374: Off-Hook Signaling

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.14 Off-Hook Signaling Description When you receive a call while you are on an active call, you will receive the assigned Off-hook signals. For ICM calls, a Camp-On, Voice-Over Announcement or Off-hook ring signal may be received.

  • Page 375: On-Hook Dialing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.15 On-Hook Dialing Description Using your iPECS IP or LDP Phones equipped with a Speakerphone, you can place as well as receive calls while the handset is on-hook. With Automatic Speaker Select, you need not press the speaker button to initiate a call, simply dial the number or press a button to activate the Speakerphone is automatically.

  • Page 376: Outside Line Name Display

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.16 Outside Line Name Display Description When you receive or place and outside call, the Line number is displayed in the LCD. If the Line is assigned a name and Name display is enabled, the Line name is displayed instead of the number.

  • Page 377: Prime Line Immediate/Delayed

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.17 Prime Line Immediate/Delayed Description When you go to an off-hook state, the system normally provides ICM dial tone. If desired, a station can be assigned to access a different pre-assigned system resource (Prime Line). The Prime Line can be any of the Idle Line Settings: ...
  • Page 378 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Prime Line setting (PGM 113-Button 7) Idle Line Selection (PGM 121) SYSTEM Prime Line Delay Timer (PGM 182-Button 6) Web Admin. Common Attributes Prime Line...

  • Page 379: Ring Tone Selection And Download

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.18 Ring Tone Selection and Download Description You can select one of Ring tones so that the iPECS IP Phone ring can be distinguished from other nearby phones. Eight tones are stored in the iPECS IP Phone permanent memory. The first four tones are fixed and the 5th through 8th Ring tone can be downloaded from a library of 10 tones stored in the system’s protected memory.

  • Page 380: Save Number Redial (Snr)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.19 Save Number Redial (SNR) Description The last dialed number on an outside call may be stored (up to 48 digits) in a buffer for future redial. This number is saved in memory until you request a new number be stored. Numbers dialed for subsequent calls do not affect the Save Number buffer.

  • Page 381: Serial Dss/Blf Console

    Flex buttons on the Serial Console operate the same as the buttons on the phone Conditions 1. The maximum number of Serial Consoles supported in an Summit system is 100 and no more than 60 can be the LSS model.
  • Page 382 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Console starts from button 49, the 2 starts from button 97, the 3rd Console starts from button 145, 4th starts from button 193. 7. As a default, the 48 button Console is assigned with button Map 1 to 4 depending on the position of the Console.

  • Page 383: Silent Text Message

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.21 Silent Text Message Description Silent Text Messaging is used to respond to a Voice Over call without disconnecting the existing call. Silent Text Messages are sent by pressing a pre-programmed message button or the [DND] button.

  • Page 384: Speakerphone

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.22 Speakerphone Description Your iPECS IP or LDP Phone is equipped with speakerphone circuitry enabling the telephone to be used hands-free in two-way conversations. Operation iPECS IP & LDP Phones To activate the speakerphone 1.

  • Page 385: Station Flexible Buttons

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.23 Station Flexible Buttons Description The iPECS IP and LDP Phones incorporate a field of “Flex” buttons as well as the fixed feature buttons. The Flex buttons are assigned in the system database to access features, functions and resources of the system.
  • Page 386 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 2. Press the desired Flex button. 3. Press the [TRANS/PGM] button. 4. Dial the digits from the Station User Program Code or Fixed Number Plan. 5. Press the [HOLD/SAVE] button.

  • Page 387: Station Individual Call Routing (Icr)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.24 Station Individual Call Routing (ICR) Description Station ICR is an extension of Call Forward that permits you to establish scenarios to route your incoming calls. Each of the ten scenarios defines rules to route incoming calls based on Time, Day of week, Date and Caller ID to your desired destination.
  • Page 388 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 9. Select Scenario Priority (0 to 9). Press the [HOLD/SAVE] button to store the scenario. To activate ICR Call Forward: 1. Lift the handset or press the [SPEAKER] button to receive a dial tone.

  • Page 389: Station User Programming & Codes

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.25 Station User Programming & Codes Description You can program an array of functions and features, access status information and assign special features codes to Flex buttons of your iPECS IP or LDP Phone. The Station User Program Codes used for these purposes are fixed as listed below.
  • Page 390 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Code Description Entries Delete Conference Room Room number (1~0) Monitor conference group Hunt group number {Call Log Display} button Headset/Speakerphone mode 0:H, 1:S Select Headset Ring type 1:S, 2:H, 3:Both...
  • Page 391 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Code Description Entries {Callback} button {DND} button {Flash} button {Mute} button {Monitor} button {Redial} button {Call Forward} button In addition, a Station User Program Menu display is provided by the iPECS IP and LDP Phone display to assist you during programming the Station User Program Code features and functions.
  • Page 392 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 [5] LIP KEYSET STAT [6] CALL PROFILE  Next top-level Menu selection [3] MSG RET/MOBILE-EXT [4] WAKE UP TIME  Under selection [3] MESSAGE RETRIEVE, select 1~8 as below...
  • Page 393 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2  Under selection [6] HEADSET select 1~2 as below [1] HEADSET OR SPK MODE [2] HEADSET RING MODE  Next top-level Menu selection [7] SUPPLEMENTARY [*] SYSTEM  Under selection [7] SUPPLEMENTARY, select 0~9 as below...
  • Page 394 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Operation iPECS IP & LDP Phones To assign a Station User Program Code to a Flex button 1. Press the [TRANS/PGM] button, the Station User Program Menu is displayed.

  • Page 395: Two-Way Record

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.26 Two-Way Record Description With your iPECS IP or LDP Phone you can record any active conversation to your Voice Mail mailbox or to the hard disk drive of an iPECS UCS Client. All calls including incoming, outgoing, internal, external, conference, conference rooms and conference group calls can be recorded.
  • Page 396 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Call Record Destination (PGM 112-Button 21) Auto Call Record (PGM 112-Button 20) SYSTEM Two-way Record Warning Tone (PGM 161-Button 19) Web Admin. VM Attributes Two Way Record, Automatic Talk Recording...

  • Page 397: Voice Over

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 5.27 Voice Over Description Using an iPECS IP or LDP Phone while you are off-hook on a call (internal or outside), you may receive a voice announcement through the handset receiver with the existing call. The Off-Hook Voice Over (OHVO) is muted so as not to interfere with the existing conversation.
  • Page 398 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Voice Over (PGM 113-Button 6) Web Admin. Common Attributes Voice Over STATION DATA Related Features  Call Waiting/Camp-On  Group Listening  Silent Text Message ...

  • Page 399: Attendants

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6. A TTENDANTS Alternate Attendant Description This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.
  • Page 400 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 NUMBERING PLAN Related Features Hardware...

  • Page 401: Attendant Call & Call Queuing

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.2 Attendant Call & Call Queuing Description Any station can call the Attendant by dialing the Attendant Call code “0”. When an Attendant call experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first available Attendant.

  • Page 402: Attendant Positions

    6.3 Attendant Positions Description Summit system has the capacity for 4 Attendants (1 System Attendant / 3 Main Attendants) and Summit 800 System has the capacity for 5 Attendants (1 System Attendant / 4 Main Attendants). Attendants have enhanced call and control capabilities and are designated to receive dial ’0’ calls from other users.

  • Page 403: Attendant Recall

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.4 Attendant Recall Description Unanswered or abandoned outside calls that remain unanswered for the Hold or Transfer Hold timer, as appropriate, will recall the station placing the call on hold. If the call remains unanswered for the assigned Recall time, the first available Attendant will also receive recall.

  • Page 404: Attendant Station User Program Codes

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.5 Attendant Station User Program Codes Description Using the Attendant Station User Program Codes, the Attendant can print SMDR and Traffic reports on-demand, assign Authorization Codes, control certain user features, record System announcements, enable/disable Auto Service Mode Control, etc.
  • Page 405 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 enter Analysis time & type [8] PRINT CO SUMMARY enter Analysis time & type [9] PRINT CO HOURLY enter CO group number [2] COS [1] SET ICM ONLY MODE...
  • Page 406 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 enter station range & Message (00~20) [2] DND/FWD/MESSAGE CANCEL enter station range [3] CUSTOM DISP MESSAGE REG enter Message (11~20) [4] Monitor Conference Room [5] Delete Conference Room [6] REC System ANNCEMENT...
  • Page 407 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Operation Attendant To activate an Attendant Station User Program Code feature or function 1. Press the [TRANS/PGM] button, the Station Program Menu is displayed. 2. Dial “0” to access the Attendant Station Program codes.

  • Page 408: Call Forward, Attendant

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.6 Call Forward, Attendant Description As with other stations, Attendants can forward calls to other stations in the system. Calls may be forwarded unconditionally, on busy or no answer.

  • Page 409: Call Forward, Off-Net

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.7 Call Forward, Off-Net Description The System Attendant can forward incoming outside calls to a remote “Off-Net” location. Calls forward via a Speed Dial bin. When a call is received, the system will automatically place a call using the Speed Dial number, dialing the number and connecting the incoming call in an Unsupervised conference.
  • Page 410 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Call Forward (PGM 111-Button 2) Off-Net Forward (PGM 111-Button 14) SYSTEM Off-Net Prompt Usage (PGM 160-Button 11) DTMF Repeat Tone Usage (PGM 160-Button 15) System Attendant Assignment (PGM 164-Button 1)

  • Page 411: Day/Night/Timed/Scenario Ring Mode

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.8 Day/Night/Timed/Scenario Ring Mode Description The system clock automatically controls the Ring Mode. Ring assignments are applied based on the time of day and day of week. Four modes of ring (Ring Assignments) are provided Day, Night, Timed and Scenario.
  • Page 412 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 TABLES Weekly Time Table (PGM 233) System Call Routing (PGM 251) Web only Web Admin. CO LINE DATA CO/IP Ring Assignment SYSTEM DATA External Control Contacts System Call Routing...

  • Page 413: Dss/Blf Consoles

    The system allows an unlimited number of standard DSS/BLF Consoles to be installed in the system. Up to three (3) standard DSS Consoles may be associated with a station connected to an Summit. Each button on the console can be assigned as an outside Line, DSS/BLF or feature button.
  • Page 414 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 MAP 2 Flex 1 ~ 48 Station 136~183 MAP 3 Flex 1 ~ 48 Station 184~231 Programming Keyset Admin. STATION Station Type (PGM 110-Button 1) DSS Map (PGM 110-Button 2) Flexible Button Assignment (PGM 115) Web Admin.

  • Page 415: Disable Outgoing Line Access

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.10 Disable Outgoing Line Access Description The System Attendant can place outside Lines out-of service, disabling outgoing calls on the Line. This is normally done should an undetected fault in the carrier or system circuit interrupt service over the Line.

  • Page 416: Dnd Override

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.11 DND Override Description A station in the DND generally cannot receive an incoming call. The Attendant and the Secretary station of an Executive/Secretary pair however may override the DND status to signal the station of an awaiting call.

  • Page 417: Emergency Call Attendant Alert

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.12 Emergency Call Attendant Alert Description When a station places a call to an Emergency number, the Attendant receives an emergency call alert. The alert includes an alert tone and display of the emergency call information, which continues until the Attendant resets the alert.
  • Page 418 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Programming Keyset Admin. STATION Emergency CO (PGM 112, BUTTON 18) TABLES Emergency Service Call Table (PGM 226) SYSTEM EMR CALL ATD NOTIFY (PGM 161, BUTTON 24-5) Web Admin. Common Attributes Emergency CO or Group STATION DATA System Attributes Emergency Call ATD Notify...

  • Page 419: Feature Cancel

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.13 Feature Cancel Description The System Attendant can cancel features such as DND, Call Forwarding and Pre-defined or Custom Messages that are active at other stations. Operation To deactivate DND/Call Forward/Pre-selected Message for other stations 1.

  • Page 420: Ip-Attendant

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.14 IP-Attendant Description The IP-Attendant is a Windows based PC application that provides a visualization of the Attendant functionality to simplify Attendant control of features and functions including displays of call, user and system status.

  • Page 421: Intrusion

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.15 Intrusion Description An Attendant can intrude upon an active station conversation. When the Attendant intrudes an Intrusion Tone is provided, if assigned, and a conference is established between the Attendant, station, and the connected party.

  • Page 422: Lcd Display Format Control

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.16 LCD Display Format Control Description The System Attendant can select the format of the time and date provided in the LCD of all iPECS IP and LDP Phones in the system.

  • Page 423: System Clock Set

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 6.17 System Clock Set Description The System Attendant can set the system Time/Date. Operation System Attendant To set the system clock 1. Press the [TRANS/PGM] button. 2. Dial “041”, the Attendant Station Program code.
  • Page 424 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 NTP Sever address (Web only) Std system time, local Time Zone (Web only) Web Admin. System Attributes Network Time & Date SYSTEM DATA Attendant Assignment System Date &Time Related Features ...

  • Page 425: Slt (Single Line Telephone)

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 7. SLT (S INGLE ELEPHONE 7.1 Broker Call Description Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
  • Page 426 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 the SLT user receives error tone and may go on-hook to receive recall and retrieve the held call. 4. During a Camp-On Broker Call, if the SLT user goes on-hook, the active call is disconnected and the held call recalls to the SLT.

  • Page 427: Howler Tone

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 7.2 Howler Tone Description When an SLT station goes off-hook and does not initiate dialing within the Dial tone timer, delays dialing between digits in excess of the inter-digit time or stays off-hook at the completion of activating a feature or program, the station will receive howler tone as an error indication and the call attempt will be abandoned.

  • Page 428: Slt Flash Mode

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 7.3 SLT Flash Mode Description When the SLT user momentarily presses the Hook-switch, a Flash is generated. The operation of the Flash function can be configured to for the following operation: ...

  • Page 429: Slt Message Wait Indication

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 7.4 SLT Message Wait Indication Description All SLT devices will receive a “Stutter” dial tone as an audible indication of a Message Waiting. In addition, industry standard Message Waiting telephones may be connected to the system.

  • Page 430: Slt Name Entry

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 7.5 SLT Name Entry Description A SLT user has the capability to program a name so that a calling user with an LCD can see the name instead of the station number.

  • Page 431: Transfer Cli To Slt

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 7.6 Transfer CLI to SLT Description A SLT phone may be receive the Caller Id of the transferred outside call in place of the station number transferring the call. The transferred call Caller Id is sent after the transferring station hangs up to complete the transfer.

  • Page 432: Sip Extension

    8.1 SIP Phone Support Description The Summit incorporates basic SIP Extension service connecting SIP phones through a VoIP channel using IETF’s standard RFC-3261 SIP protocols. SIP phones, including the Ericsson-LG Enterprise SIP phones, register for service with or without authentication. After registration, the...
  • Page 433 8. Ericsson-LG Enterprise takes no responsibility of the compatibility of any 23 party SIP phone with the Summit system and any XX party SIP phone with the Summit 800 system. It is the user’s responsibility to assure compatible operation.
  • Page 434 SIP Phone Attributes (PGM 211) Web only SIP Phone Provisioning (PGM 212) Web only Web Admin. SIP DATA SIP Common Attributes SIP Phone Attributes SIP Phone Provisioning Related Features Hardware  Summit supports 32 SIP Extensions with 16 simultaneous calls...

  • Page 435: Sip Phone Provisioning, Ericsson-Lg Enterprise Phones

    The Provisioning feature automatically configures the Ericsson-LG Enterprise SIP phones from the Summit database Provisioning Tables. When the SIP phone powers up, it will download the configuration file from the system and apply the configuration to the phone. A table may include the MAC address of a specific phone, in which case the table is only available to the SIP phone with the assigned MAC.
  • Page 436 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 SIP Phone Provisioning (PGM 212) Web only Web Admin. SIP DATA SIP Common Attributes SIP Phone Attributes SIP Phone Provisioning Related Features Hardware  IP-8800 & IP8800E series phone...

  • Page 437: Sip Virtual Mobile Extension

    SIP “Invite” message. When the Summit receives a call for the VMEX, the call is directed to the VMEX over a SIP trunk to the carrier’s SIP Call server, which routes the call to the Mobile switching office to the VMEX.

  • Page 438: Ipecs Ucs Client

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 PECS UCS C LIENT iPECS UCS Premium & Standard Client Support Description The iPECS UCP incorporates iPECS UCS Standard Client (PC & Mobile) service based on the built-In UC functionality. All features of the Client are available to the UCS Standard Client including one-to-one collaboration and video calling, Conference manager, Presence, and Instant Messaging.

  • Page 439: Call Control With Uc Client

    Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Call Control with UC Client Description UC Client can call control with my favorite station number (Destination Station number : DSN). There are two kinds of way. One is No voice(NV) Way and the other with voice(WV) Way NV Method is that voice and call are happened in DSN.
  • Page 440 Summit & Summit 800 Feature Description and Operation Manual Issue 1.2 Thanks for purchasing Summit The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson-LG Enterprise shall have no liability for any error or damage of any kind...

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