Call Handling; Handling Recalls; Answering A Call; Transferring A Call - Mitel 5540 Quick Reference Manual

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Call Handling

Answering a Call

• Lift the handset.
• Press the key
OR
• Press the [F1] to [F0] softkey to answer a specific call.
Multiple incoming calls
The C/W indicator on the screen tells you additional calls are waiting.
You must transfer or disconnect the current call, or put it on hold, before
answering a new call.

Transferring a Call

• Dial the destination number.
• Press the key to complete the transfer and discon-
nect the call from the console.
Putting Calls On Hold
• Inform the caller that you are placing him or her on hold.
• Press the key.
If you need more Hold keys, press the
free Hold softkey.
Retrieving Held Calls
• Press the key used to put the call on hold.
For calls put on hold using the softkeys, press the
and then the appropriate Hold softkey.

Using Voice mail

The console does not automatically send the tones voice mail systems
require. You must turn on the tones each time you want to access the
system.
• Dial the voice mail access code.
• Press the [Tones On] softkey.
• When you are finished with the system, press the
[Tones Off] softkey.
Keystroke Summary
Feature Keystrokes
Advisory Msg - Set/Clear
Alarm Messages - Read
Answer a Call Lift handset
Answer a Call While on Call
OR
OR place current call on
Attendant Absent/Present

Handling Recalls

External calls transferred to an extension but not answered within a
specified time return to the console.
To answer a recall:
•
•
•
If the recall is because the extension is busy, you can press the [Dest]
softkey to obtain the following softkey options:
key, and then a
Correcting a Misdialed Number
•
OR
key,
•

Setting up a Conference Call

•
•
•
To speak privately with one party (split the conference):
•
To connect the two parties and drop out of the conference:
•
To release both parties without connecting them first:
•
Ext #
or to
or to end current call and answer first call waiting
to to answer specific call
, then
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Press the or [Recall] softkey .
Inform the caller that the extension is busy or not answering.
Do one of the following:
- Press the
- Press the [Redial DST] softkey to redial the same destination.
- Dial a new destination, and press the
Press ... To ...
[Override] break into the busy extension
[Send Msg] send a message waiting notification to the busy
extension
[Callback] receive notification when the extension is free
[Send Msg] sends a message waiting notification to the busy ext.
Release camp the caller on the busy extension again
Press the key to erase the misdialed digits, and
then dial the correct number.
Press the key, and then redial the number.
Start with a two-party call.
Call a third party.
Press the [Conference] softkey.
Press the [Source] softkey to speak to the first party or
[Destination] to speak to the other party.
Press the key.
Press the key.
or or
Speak to caller
or to
key to disconnect the caller.
key.