Mitel 5540 User Manual
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Mitel 5540 User Manual

Ip console
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  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1: Getting Started Introduction ..............3 Using this Guide .
  • Page 4 Table of Contents Misdialed Numbers ............20 Reaching a Busy Destination or an Extension with Do Not Disturb Activated .
  • Page 5 Table of Contents Call Park - Specific Orbit ............32 Last Call Retrieve .
  • Page 6 Mitel 5540 IP Console - User Guide Taking an Extension Out of Service ..........50 Call Monitoring .
  • Page 7 Table of Contents Class of Service (COS) ........... . 72 DISA (Direct Inward System Access) .
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  • Page 11: Introduction

    Introduction Take a few minutes to explore this guide – it contains all the information you need to operate the 5540 IP Console. The first section introduces you to the console. You will learn what each group of keys does and how to interpret information on the console display.

  • Page 12: About The Console

    Mitel 5540 IP Console - User Guide About the Console Before you begin Before operating the console, check that the display shows [F1> through [F0> and the correct time and date. Also, make sure the handset is plugged into the side of the console.

  • Page 13: Corded Handset And Headset Ports

    About the Console Corded Handset and Headset Ports There are two jacks on the left side. One is for the handset or headset that you use; the other is for the handset or headset used by the person training or monitoring new attendants. Console Rear Ports The cabling required to connect the console to the telephone system is located at the rear of the console.

  • Page 14: Console Keys

    Mitel 5540 IP Console - User Guide Console Keys The console has three types of keys: Dialpad keys, Softkeys and Fixed Keys. Dialpad keys The dialpad on the right side of the console has 20 keys, including the standard 12 dialing keys.
  • Page 15 About the Console Each key in the bottom row has a lamp that indicates the status of a call or feature. For example, when you use a Hold key to place a call on hold, the lamp above the key lights. Use this key…...

  • Page 16: Adjusting The Console

    Mitel 5540 IP Console - User Guide Adjusting the Console Adjusting the Ringer Volume To raise or lower the ringer volume while the console is ringing: ∧ ∨ 1. Press and release the Volume key to increase or the Volume key to decrease the volume.

  • Page 17: Adjusting The Display Brightness

    4. Press F1 when finished. Note: The backlight on the 5540 IP console is always on and does not dim. The SX-200 ICP turns on a voice path to the handset or headset, which means that audio is always on.

  • Page 18: Setting The Console Language

    Mitel 5540 IP Console - User Guide Setting the Console Language The console can display call-handling information and softkey prompts in English, French or Spanish. (Other languages may be available depending on system programming.) To change languages: 1. Press Function.

  • Page 19: Using A Cordless Headset With The Console

    Connecting the Cordless Headset The GN9350e is comprised of a base station and a cordless headset. Base Station Cordless Headset You can connect the GN9350e base station to the 5540 IP Console in one of two ways: • in training mode •...

  • Page 20: Using The Cordless Headset For Operational Mode

    2. Plug the console handset cord into the handset port of the cordless base station. 3. Plug the base’s telephone cord to the handset port of the 5540 IP Console. 4. Connect the Cordless Headset cable between the AUX port of the cordless base station...

  • Page 21: Using The Cordless Headset For Training Mode

    2. Plug the console handset cord into the headset port of the 5540 IP Console. 3. Plug the base station’s telephone cord to the handset port of the 5540 IP Console. 4. Connect the Cordless Headset cable between the AUX port of the cordless base station...

  • Page 22: Guidelines For Cordless Headset Operation

    Mitel 5540 IP Console - User Guide Guidelines for Cordless Headset Operation The guidelines below will assist you in answering and receiving calls using the Cordless Headset: • When the headset is in the cradle, it is in the IDLE state.

  • Page 23: Powering The Console

    Using a Cordless Headset with the Console Powering the Console The 5540 IP Console is powered by the Power over Ethernet (POE) connection. The POE also supplies power for up to two 48-button IP PKMs. Using a IP PKM48 with the Console Up to two IP PKM48 modules can be connected to the console.
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  • Page 27: Answering Calls

    Answering Calls Answering Calls Ringing and a flashing Answer key indicate the arrival of a call. The number next to C/W in the display indicates how many calls are waiting to be answered. The information displayed next to the softkeys [F1> to [F0> indicate the actions you can take by pressing the corresponding softkey.

  • Page 28: New Call Indication

    Mitel 5540 IP Console - User Guide New Call Indication When you are engaged in a call, a single burst of ringing signals the next incoming call. Subsequent calls do not ring the console—even with the New Call Ring turned on. The only way to tell that calls are waiting is by the C/W indicator on the console display.

  • Page 29: Reaching An Extension With An Advisory Message

    Extending (Transferring) Calls To handle a call to a busy destination or an extension with Do Not Disturb activated: • Press [S ] to return to the caller requesting the transfer. OURCE • Press Cancel to disconnect the destination so that you can dial a new one. •...

  • Page 30: Phonebook

    Mitel 5540 IP Console - User Guide Phonebook Phonebook is an optional feature that may be enabled on your console. Phonebook provides access to the voice mail directory which allows you to reach an extension by entering the user's first or last name rather than their extension or mailbox number. The voice mail system can be configured to search either on first or last names (but not both at the same time).

  • Page 31: Hold Recall

    Placing a Call on Hold To access the five Hold slots available on the softkeys: 1. Press Hold 4+. The display changes as follows: The display shows that Hold slots 5, 6, and 8 are free, Hold 7 is in use, and Hold 4* is "recalling"...

  • Page 32: Stacked Hold

    Mitel 5540 IP Console - User Guide Stacked Hold When an extension has a call on hold, or is in a conference call, and dials the attendant, the display will indicate a held or conferenced call. For example, a held call would show as:...

  • Page 33: Answering Recalls

    Answering Recalls Answering Recalls When a call is transferred and the extension is busy or does not answer, the call either returns to the console within a specified time or is directed to the extension’s voice mailbox (if available). To answer a “No Answer” recall: 1.

  • Page 34: Transferring A Call To Voice Mail

    Mitel 5540 IP Console - User Guide Transferring a Call to Voice mail The Single Button Transfer to Voice mail feature provides a voice mail key that transfers a caller to a user's voice mail. The voice mail key appears as a softkey on console.

  • Page 35: Extension Paging

    Paging from the Console To page someone to pick up a call on hold at the console: 1. Place the Source call on hold. (See page 22.) 2. Press and hold Page. The lamp above the key lights. Page 3. Do one of the following: •...

  • Page 36: Placing Ringing Or Paging Intercom Calls

    Mitel 5540 IP Console - User Guide To park a call and perform a page: 1. Press [P & P 2. Do one of the following: • Enter the extension number to page. • Select one of the displayed paging options: All PA Zones, Group Page, All Set Page, PA Zone Num, Group &...

  • Page 37: Setting And Canceling Message Waiting On An Extension

    Setting and Canceling Message Waiting on an Extension Setting and Canceling Message Waiting on an Extension If an extension is busy or the user does not answer, you can send a notice to let the user know a message is waiting at the console. You can also cancel messages you left at an extension. To set or cancel Message Waiting on a ringing or busy extension: 1.

  • Page 38: Setting Up A Serial Call

    Mitel 5540 IP Console - User Guide Setting up a Serial Call The Serial Call feature allows outside callers to talk to more than one extension user in sequence without redialing the main business number each time. To set up a serial call while connected to an outside call: 1.

  • Page 39: Flashing On Trunks

    Flashing on Trunks Flashing on Trunks A trunk flash is a signal sent to another telephone system to do something such as place a call on hold. You may need to use this feature when you have a call from another PABX in your own company network, and you want to transfer it to the originating PABX or to a third one.

  • Page 40: Parking Calls

    Mitel 5540 IP Console - User Guide Parking Calls Two types of call parking are available from the console: Call Park - System and Call Park - Specific Orbit. You can also retrieve a call that was transferred to the wrong extension.

  • Page 41: Last Call Retrieve

    Call Logging Last Call Retrieve This feature allows you to recover a call you transferred to the wrong extension. The call must still be ringing the original extension to be recovered. To retrieve the last call transferred from the console: •...

  • Page 42: Multiple Console Operation

    Mitel 5540 IP Console - User Guide Multiple Console Operation When more than one console is in use at the same time, they will operate in one of two ways: 1. Independent Operation Consoles in this arrangement operate independently. Each console has unique hold slots and incoming calls ring a specific console.

  • Page 43: Door Opener

    Door Opener Door Opener Door Opener allows an extension user to operate a third-party door opener. When someone requires entry, a designated extension (or extensions) rings, and on answering the extension user can press a feature key or dial a feature access code to open the door. To operate the door opener •...
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  • Page 47: Viewing System Alarm Information

    Viewing System Alarm Information Viewing System Alarm Information An alarm indicator on the display means a fault in the telephone system has occurred. You can read information about the nature and location of the fault from the console. To read an alarm message: 1.

  • Page 48: Viewing 911 Call Alarms

    Mitel 5540 IP Console - User Guide Viewing 911 Call Alarms This feature raises an alarm at the console when an extension user places a 911 (or other designated Emergency Services number) call and identifies the extension that placed the call.

  • Page 49: Setting System Date And Time

    Setting System Date and Time Setting System Date and Time You can change the date and time appearing on the console display. The time displays either in 12- or 24-format depending on system programming. To set the time: 1. Press Function. 2.

  • Page 50: Canceling All Call Forwarding

    Mitel 5540 IP Console - User Guide Canceling All Call Forwarding You can cancel Call Forwarding on all extensions in the system. To cancel Call Forwarding on all extensions: 1. Press Function. 2. Press [A UNCTION 3. Press [M …].

  • Page 51: Setting Up System-Abbreviated Dialing Numbers

    Setting up System-Abbreviated Dialing Numbers Setting up System-Abbreviated Dialing Numbers Abbreviated dialing allows extension users to call a telephone number or enter a system access code by dialing a three-digit index number. You can program and display system-abbreviated dialing numbers from the console. To program or display system abbreviated dialing numbers: 1.

  • Page 52: Displaying The System Identification

    Mitel 5540 IP Console - User Guide 7. Dial the destination number of the night answer point. The destination can be an extension, an attendant console directory number, an LDN number on a console, a hunt group or a Night Bell directory number.
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  • Page 55: Setting/Canceling Call Forwarding

    Setting/Canceling Call Forwarding Note: If you enter an invalid extension, for example a Console or Hunt Group extension, you will hear a re-order tone. This indicates the entry is invalid. You can use [E to back out because the Backspace cursor key will not work. It only works for invalid station/set numbers.

  • Page 56: Setting/Canceling Do Not Disturb

    Mitel 5540 IP Console - User Guide Setting/Canceling Do Not Disturb Do Not Disturb (DND) prevents calls from ringing an extension. You can set and cancel DND on any extension in the system. To set or cancel DND on an extension: 1.

  • Page 57: Reading And Clearing Messages

    Setting/Clearing Message Waiting Reading and Clearing Messages Depending on your system’s programming, you may be able to read and clear messages left for an extension by another user or attendant console. Without this capability, you can only read and clear messages that you have set. To read and cancel an extension’s messages: 1.

  • Page 58: Setting/Clearing Advisory Messages

    Mitel 5540 IP Console - User Guide Setting/Clearing Advisory Messages You can read Advisory Messages left on a phone and clear or change an existing message. To read, set, or clear an Advisory Message: 1. Press Function. 2. Press [A UNCTION 3.

  • Page 59: Call Monitoring

    Call Monitoring Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored. they hear a beep when monitoring begins. Users that have a display telephone also see your name and extension number in the display for the duration of the call.
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  • Page 63: Viewing Trunk Status

    Viewing Trunk Status Viewing Trunk Status You can view trunk status information to determine the current assignment of services and features on a trunk. To view the current status of an extension: 1. Press Function. 2. Press [A UNCTION 3. Press [T RUNKS 4.

  • Page 64: Accessing Specific Trunks

    Mitel 5540 IP Console - User Guide Accessing Specific Trunks You can access a specific trunk and use it to make an outgoing call. To access a specific trunk: 1. Press Function. 2. Press [A UNCTION 3. Press [T RUNKS 4.
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  • Page 67: Displaying And Changing Room Data

    Displaying and Changing Room Data Displaying and Changing Room Data Room data includes occupancy and condition status (Vacant, Clean, Outgoing Call Restrictions, etc.) and the status of message waiting, wake-up call, and other services. You can change room data while the console is idle, or when you are connected to the room. To display or change data for a room: 1.

  • Page 68: Listing/Counting Rooms By Occupancy And Condition Status

    Mitel 5540 IP Console - User Guide Listing/Counting Rooms by Occupancy and Condition Status You can display a list of rooms by occupancy and condition status—for example, Vacant and Not Clean, or Occupied and Maid Present. The system also reports the total number of rooms that are in the state you specify.

  • Page 69: Changing Room Occupancy And Condition Status

    Changing Room Occupancy and Condition Status Changing Room Occupancy and Condition Status You can change the occupancy and condition status of a room while the console is idle or while you are connected to the room. The occupancy and condition states are as follows: Occupancy Condition Vacant...
  • Page 70 Mitel 5540 IP Console - User Guide To set or cancel a wake-up time while connected to the guest room: 1. Press [S 2. Enter the time using four digits (hh:mm). For example, for 6:30 enter 0630. 3. Do one of the following: •...

  • Page 71: Setting Room Call Restrictions

    Setting Room Call Restrictions Setting Room Call Restrictions You can restrict guests from placing local or long distance calls from their room phones. The procedure you use to set call restrictions depends on whether the hotel/motel is using a Property Management System.

  • Page 72: Displaying/Clearing A Message Register

    Mitel 5540 IP Console - User Guide Displaying/Clearing a Message Register The message register is a record of all external calls placed from a guest room telephone. You can display and clear a room’s message register while the console is idle or while connected to the guest room.
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  • Page 75: Telephone Directory

    Telephone Directory Telephone Directory Name Number POLICE: FIRE: HOSPITAL: TROUBLE WITH EXTENSION OR CONSOLE:...

  • Page 76: Abbreviated Dialing List

    Mitel 5540 IP Console - User Guide Abbreviated Dialing List Index Number Identity...

  • Page 77: Class Of Service/Restriction

    Class of Service/Restriction Class of Service/Restriction Each extension and trunk has a COS (Class of Service) and a COR (Class of Restriction) that defines what the user of that extension or trunk can or cannot do. The system can have up to 50 of each, although most companies use only a few.

  • Page 78: Console Display Abbreviations

    Mitel 5540 IP Console - User Guide Console Display Abbreviations Abb. Meaning Abb. Meaning ABBR Abbreviated FLEX Flexible Account Forwarding ANSR Answer IDENT Identity Attendant Intercept/Internal BSY OUT Busied Out Long Distance Cancel Listed Directory Number Callback Local Customer Data Entry...

  • Page 79: Advisory Messages For Display Telephones

    Advisory Messages for Display Telephones Advisory Messages for Display Telephones The following default messages can appear on telephones equipped with displays. Message Number Message IN MEETING OUT OF TOWN ON VACATION OUT ON A CALL OUT TO LUNCH GONE FOR THE DAY GONE HOME IN TOMORROW Authorized users can change these messages and program seven more for system-wide use.

  • Page 80: Glossary

    Mitel 5540 IP Console - User Guide Glossary Busy out A feature allowing you to make a line or equipment indicate busy to an incoming call. In effect, you take the line out of service until it can be repaired or tested.

  • Page 81: Ldn Keys (Listed Directory Number)

    Glossary LDN Keys (Listed Directory Number) Call-handling keys which allow you to select the sequence in which you answer calls from outside the PABX. PABX (Private Automatic Branch Exchange) Telephone switching system for private use by a company. Recall A call which returns to the console after being transferred to a busy or unanswered extension. Software The routines, programs, and instructions required to run the system.

  • Page 82: Tone Demonstration

    Mitel 5540 IP Console - User Guide Tone Demonstration Your telephone system has several tones to inform you of the progress of your call. You can use the Tone Demonstration feature to familiarize yourself with the tones. 1. Dial the Tone Demonstration access code ________.

  • Page 83: Trunk Identification

    Trunk Identification Trunk Identification Trunk Number Identity...
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  • Page 85 Index Index Numerics Cancel key, 7 canceling 911 call alarms, viewing and clearing, 40 Advisory Messages, 50 all Call Forwarding, 42 all callbacks, 42 Abbreviated Dialing numbers, entering and Call Forwarding on individual extensions, 47 viewing, 43 Do Not Disturb on individual extensions, 28, 48 abbreviations, console display, 70 Message Waiting on individual extensions, 29, 48 accessing individual trunks, 56...
  • Page 86 Index LDN (Listed Directory Number), definition, 73 local calls, allowing/restricting from guest rooms, 63 emergency 911 call alarms, viewing and clearing, 40 lockout console, 10 extending calls, <italic>See transferring calls long distance calls, allowing/restricting from guest external calls, allowing/restricting from guest rooms, 63 rooms, 63 making calls, 22...
  • Page 87 Index tone demonstration, 74 Tone Signaling Serial Call, 30 enabling/disabling tones, 30 service voice mail, 34 switching to Day/Night, 9 transferring calls, 20, 34 taking extensions in or out, 50 Trunk Group key, 7 taking trunks in or out, 56 trunks Set Page key, 7 accessing individual, 56...

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