Tyro YOXIMO User Manual

Your YOXIMO terminal
Before you start Network settings
Thank you for choosing Tyro! Your new Tyro terminal provides
Please use this guide to easily both 3G and WiFi network
install and start using your new connectivity options. These can
EFTPOS terminal. be selected through the terminal's
network configuration menu.
Before we ship your terminal,
3G and WiFi connectivity are
we have:
available for use regardless of
● created a merchant account
whether you wish to operate
● assigned you a merchant ID
the terminal in standalone or
● sent you an email with your
integrated mode. WiFi connectivity
Merchant Portal password and a
assumes WiFi access at point of
link to verify your email address.
operation.
If you have not received the email
Connect
by the time your terminal package
arrives, check your spam folder If you choose to use WiFi for
and call Tyro Customer Support network connectivity, you can
to confirm your email address. either:
● automatically have the terminal
Unpack
scan for nearby WiFi networks.
Check your terminal package to
Select the appropriate WiFi
ensure the following items are
network (SSID), and enter your
included:
network password. If successful,
● Tyro EFTPOS terminal
the terminal will connect
● power adapter
immediately to Tyro.
If any of the above items are ● or manually enter WiFi details.
missing, please contact Tyro You need to know the exact
Customer Support. SSID, security settings, etc.
If you select 3G to communicate
with Tyro, you don't need
to change the configuration
settings, because the terminal
automatically connects to Tyro's
mobile carrier network.
Easy to install
Activate
For security reasons, all terminals
you will need the merchant ID
are shipped in deactivated mode. and terminal ID which will be
Once the terminal is connected to displayed on the terminal screen.
a working power source, call Tyro Once successfully paired, the
POS name will appear on the
Customer Support to activate.
terminal screen. If the terminal
Quote your company's trading
does not react to a POS/PMS
name and the serial number
initiated transaction, follow the
located on the terminal base.
instructions that appear on your
Once activated, the terminal will
POS/PMS display, or call Tyro
display your company name.
Customer Support.
Configure
Passwords
The first time you switch on your
No default admin password has
terminal, a set-up wizard will assist
been assigned to the terminal.
you with configuration. It will allow
During set-up, you will be asked
you to:
to enter your password. Choose
● configure network settings
a secure numeric password.
● administer passwords
No sequences/repetitions are
● enable refunds, MOTO, cash-outs
accepted. The admin password
● choose your Power Profile
is used to:
(No standby, Normal, or Max
● modify terminal settings
power saving)
● set/change passwords for
You can change the settings at
tipping, refunds/voids, etc.
any time.
The admin password should only
Pair with your POS/PMS be provided to individuals on
a need-to-know basis. You can
Skip this step if you have a
change your admin, refund or
standalone terminal. To process
tipping passwords by going to
Integrated EFTPOS/ Easyclaim,
Menu >Change Passwords.
your terminal must be paired
The terminal will automatically
with your POS/PMS system. To
enforce a temporary lock-out
do so, refer to your POS/PMS's
after three or more unsuccessful
user guide. When you are pairing,
password attempts.
Easy to transact
Contactless payments Settlement
Transactions below $100 can be By default, each Tyro terminal is
processed as contactless payments. configured to automatically settle
For contactless transactions over at midnight (local time). You can
$100, a PIN will be required. change the settlement time:
● on the terminal via Menu >
MOTO transactions
Automatic Settlement > Change
Transactions are called MOTO
● by calling Tyro Customer Support.
(mail order/telephone order)
Reporting
when the cardholder is not
physically present at the time of Transaction and daily reconciliation
payment. To avoid fraud: reports are available on:
● never use MOTO if the ● Tyro's Merchant Portal
cardholder is present
● the Tyro application on the POS
● when goods are picked up
● the Tyro terminal via Menu>
following MOTO orders,
Settlement/Reports >
payment should be completed
>Reconciliation Report.
as a card present transaction.
MOTO transactions have a higher Refunds
chance of chargeback and are
The refund function must be
conducted at your own risk.
enabled for you to be able to
Tipping
process refunds. The card
holder must be present and you
The tipping function allows the
will need the refund password.
manual addition of tips after the
To refund a transaction, go to
receipt has been printed (only
Menu>Transactions>Refund.
when using credit cards).
● Enter admin password, press OK
To activate tipping, go to Menu>
● Enter the value and press OK
Configuration > Tipping > Enable
● Then swipe or insert the card as
Tipping. To restrict the ability to
per a normal transaction.
complete tipping, the administrator
can create a separate password Give the cardholder a copy of the
for this function. Otherwise, the receipt and retain the merchant
admin password can be used as receipt as proof of the transaction.
the default tipping password.
Maintenance and Security
Change terminal settings Use WPA2 on WiFi networks
To enable or disable settings for Only use WPA2 to secure your
tipping, cash-out, refunds, etc WiFi networks. WPA2 provides
go to Menu > Configuration. stronger data protection and
network access control. Avoid
Terminal paper
unsecured or WEP encrypted
To order Tyro's terminal paper
wireless networks. Ensure
rolls, e-mail cs@tyro.com. Please
your WiFi network password is
specify the type of terminal.
minimum eight characters.
Delivery time is 5-7 business days.
Change default security settings
Fees may apply. Before installing,
ensure the paper is not wrinkled and You should regularly change the
remove the seal. Unroll about 5cm. default password and security
Shut printer cover until it clicks. settings on your router and
modem to protect your network.
Battery Life
Should someone who knows any
Drain the battery completely before
of your security passwords cease
recharging. Its removal from the
employment, all security codes and
terminal will affect the accuracy of
passwords should be changed.
the power consumption reading on
PCI Compliance
the display. Battery life is affected by:
● Printer usage
If you process face-to-face credit
● Printer intensity
and debit card transactions
● Network signal strength
exclusively using Tyro's payment
(a poor signal will consume
solution and you follow Tyro's
more battery).
MOTO transaction guidelines
Terminal damage you'll be PCI-DSS compliant.
The version of Tyro Payments
If a terminal is damaged, Tyro will
Application running on your
replace it and standard repair rates
terminal is 14.04.XX (Year.
will apply. If damage is caused by
Iteration.Patch). The 'Patch' value
misuse/neglect or if the terminal
may change without negatively
is irreparable, replacement costs
affecting security, PCI compliance
beyond the standard flat repair
or features.
rates will apply.