BT Featureline User Manual
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BT Featureline User Manual

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Featureline
Site User Guide
To make an external call press 9
followed by the telephone number

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Summary of Contents for BT Featureline

  • Page 1 Featureline Site User Guide To make an external call press 9 followed by the telephone number...
  • Page 2 - but open for business” it gives us much more flexibility” “I know who’s calling before “We don’t waste time calling I pick up the phone” engaged numbers again. Featureline does it for us”...
  • Page 3 The Featureline telephone has been specifically designed to enhance the Featureline service by being pre-programmed with the Features. It will enable you to maximise the potential of Featureline without the need to use access codes to activate the features! In addition the phone gives you a liquid screen display, loudspeaker, and an indicator light that enhances the Call Minder service.

  • Page 4: Table Of Contents

    Caller Return (1471) Caller Return Erasure Optional Free Features Call Barring Introduction to Hunt Group Hunt Group Diversion Hunt Group Do Not Disturb Featureline for Phone Systems Optional Chargeable Features Caller Display Hunt Group Queuing Direct Call Local Link Call Minder...

  • Page 5: How To Activate Your Service

    You have a single line and are not part of a Hunt group. If you receive any other message you are a System X customer Feature Availability Now you are ready to use your Featureline service you simply need to refer to the relevant column in this guide.

  • Page 6: Making A Call

    Making a Call To use Featureline you must first set your phones to “Time Break Recall” (TTB, TBR or TB). Your telephone or phone system user guide will explain how to do this. External Calls To make an external call press 9 followed by the telephone number.

  • Page 7: Emergency Calls

    9 to make an external call (eg. PDQ, Fax Machines etc). Receiving Calls With Featureline you will hear different types of ringing patterns, these are to help you identify the type of call you are about to receive. The three different types are: •...

  • Page 8: Call Diversion

    Call Diversion Codes Diversion of all incoming calls Call Diversion - redirect all incoming calls You can divert immediately all incoming calls to any automatically to an internal or external directly dialable number. number, including mobiles. You can also set up diversion on busy and diversion on no reply.
  • Page 9 Codes Diversion On No Reply To avoid losing that important call when you are away from your desk, divert your calls after approximately 15 seconds or 6 rings. • • To switch on then either extension number £ telephone number £...
  • Page 10 You don’t need to cancel the old number first. I The diverted part of the call eg from your Featureline to the telephone number you have diverted to will be billed to your Featureline as if it were a normal call at the appropriate rate.
  • Page 11 For your notes Don’t forget to dial 9 for an outside line...

  • Page 12: Call Pick-Up

    Call Pick-Up - answer a call to another Call Pick-Up Your extension can pick up and answer an incoming call to Featureline extension from your own phone . any extension on your premises. Means you don’t have to keep your customer To pickup waiting if someone is away from their desk.
  • Page 13 Codes To Pick-Up a call while busy on another call To pick up Wait for dial tone RECALL • £ any call To pick up a call on a specific Wait for dial tone RECALL • • extension The number of the extension which is ringing £...

  • Page 14: Call Transfer

    Call Transfer – enables you to transfer a call to another Call Transfer - pass a call to another phone either before or after it has been answered. Featureline extension or any external number, including mobiles. To transfer during a call...
  • Page 15 Codes Transfer to Busy - enables you to transfer a call to another internal extension, if engaged you can leave the call holding until it becomes free. If they do not become free after approximately 30 seconds the call is represented to the extension that transferred the original call.
  • Page 16 Call Transfer Codes - continued Notes for your guidance I When a call is transferred to an engaged extension the caller will hear a ringing tone. I When a call is transferred to an engaged extension the caller will hear ringing tone and the Call Waiting announcements.
  • Page 17 For your notes Don’t forget to dial 9 for an outside line...

  • Page 18: Call Waiting

    Call Waiting Codes Call Waiting - lets you know, while you're The Call Waiting service engaged on another call, that a caller is trying • £ To switch on to contact you. You can speak to the caller • £ £...
  • Page 19 Codes Notes for your guidance I Initially Call Waiting is provided ‘switched off. I Call Waiting is only activated on incoming calls from external numbers. I If you do nothing when you hear the bleeps, it will stop automatically after approximately 30 seconds and the waiting caller will be disconnected.

  • Page 20: Call Offer

    Call Offer Codes With Call Offer, if you call another internal Using Call Offer extension and it is busy, you can choose to When you ring an extension and find your colleague is busy To advise advise them that you are calling. A series of them you bleeps on the line will let them know that an Wait for dial tone...

  • Page 21: Ring Back

    To cancel Means no time is wasted making repeat calls. Notes for your guidance Ring Back When Next Used - if a Featureline I If Call Diversion has been set on the internal extension extension isn't answered, this function will try...

  • Page 22: Three-Way Call

    When they answer you can decide to: Set up a Three-Way Call either If you require to do this with even more people, why not take one of BT’s conferencing services? Wait for dial tone press RECALL Visit www.bt.com for more information.

  • Page 23: General Interrogation

    • £ £ Notes for your guidance I The BT exchange will provide you with voice announcements stating the list of services currently activated on that single line extension. Don’t forget to dial 9 for an outside line...

  • Page 24: Reminder Call

    Reminder Call Codes Reminder Call - use your Featureline as an To set a Reminder Call alarm clock. The time you require • • £ To switch on (Times are entered using the 24-hour clock). Means you never need to be late for your 0730 meetings.

  • Page 25: Withholding Your Number

    I You will need to withhold your number even if you are ex-directory. I If you would like information on permanently withholding your number please call us on Freefone 9 0800 400 400 or contact your BT Account Manager. Don’t forget to dial 9...

  • Page 26: Code Calling

    Code Calling Codes Featureline can store up to 20 of your most To store numbers frequently used telephone numbers. Code Codes 0 to 9 telephone number • • • £ To set Calling enables you to use a short code in place...

  • Page 27: Repeat Last Call

    Repeat Last Call Codes Repeat Last Call - redials the last number you To redial the last number called dialled. It’s useful, for example if the number • • • you just dialled is engaged or not being To redial the last number called answered.

  • Page 28: Caller Return (1471)

    Call Return - tells you the telephone number of 1471 To check number The BT exchange will provide a voice announcement stating the last person who called you . the telephone number, date and time of the last person who called you.

  • Page 29: Caller Return Erasure

    1475 facility by dialling 9 1475 • £ I Withholding Your Number: If you have requested BT to arrange for all your calls to be automatically withheld, you will need to selectively release your number to activate the 1475 facility by dialling 147091475 I This feature does not work on system X Hunt Groups Don’t forget to...

  • Page 30: Call Barring

    The PIN is a four digit password for the service, you will be notified of this separately. Featureline Call Barring - limit the scope for The bar can only be lifted if the correct PIN is entered. The option number allows you costly unauthorised calls to bar calls selectively in the table below.
  • Page 31 Codes ✓ • • £ Option Number To switch on ✓ • £ £ To check ✓ £ • • £ Option Number To cancel ✓ • £ Option Number To switch on ✓ • £ £ To check ✓ £...

  • Page 32: Introduction To Hunt Group

    Hunt Group This allows incoming calls to the main Hunt Group number to search for a free line. In addition each Featureline within a Hunt Group has its own Direct Inward Dial number and an individual internal extension number. ✓...
  • Page 33 For your notes Don’t forget to dial 9 for an outside line...

  • Page 34: Hunt Group Diversion

    Hunt Group Diversion Codes There are three types of Call Diversion that Diversion of all incoming calls You can divert immediately all incoming calls made to your you can programme on your Hunt Group. Hunt Group number. ✓ ✓ • •...
  • Page 35 Hunt Group Diversion is set on the Hunt Group. Outgoing calls can still be made in the normal way. ✓ ✓ ■ The diverted leg of the call is charged at the same rate as other equivalent Featureline calls. Don’t forget to dial 9 for an outside line...

  • Page 36: Hunt Group Do Not Disturb

    Hunt Group Do Not Disturb Codes With Hunt Group Do Not Disturb you can ✓ ✓ • £ To switch on temporarily remove your phone from the ✓ ✓ • £ £ To check Hunt Group, so calls made to the Hunt Group ✓...
  • Page 37 For your notes Don’t forget to dial 9 for an outside line...

  • Page 38: Caller Display

    (you'll need a caller- ✓ ✓ ■ Numbers will not be displayed for calls made with a BT Chargecard, display phone or unit). made on a network that does not allow Caller Display if the caller Enables you to personalise your greetings to withholds their number.

  • Page 39: Hunt Group Queuing

    Hunt Group Queuing is an option available to Notes for your guidance Featureline Hunt Group customers. With Hunt I Hunt Group Queuing will allow up to nine calls in total to be held in the Group Queuing, if all the lines in a Hunt Group queue.

  • Page 40: Direct Call

    Direct Call automatically connects you to Notes for your guidance your selected number. I The BT exchange will automatically connect you to your selected number four seconds after you pick up the handset. Speak directly to the person you want to,...

  • Page 41: Call Minder

    Featureline working with Codes Call Minder Call Minder is an answering service which will Making a start automatically answer your calls when you are Using the right type of phone You can use any touch-tone phone. These phones usually have • and £...
  • Page 42 Call Minder map Call Minder Plus (For extensions) 9 1 5 7 5 7 9 1 5 7 5 7 Main Your extension number menu replay save delete Main menu Messages replay save delete Messages skip back pause skip forward return call greeting...
  • Page 43 Call Minder Premier (For Faxes) 9 1 5 7 5 7 Your extension number Main menu replay/print save delete Messages skip back pause skip forward Personal options name or alerting/ extension link/unlink greeting calling mailboxes mobile options Print faxes Main menu Don’t forget to dial 9 for an outside line...
  • Page 44 Single Lines Codes There are three ways to set up Call Minder. It can answer: • all your calls • calls when your phone is engaged • calls when you don’t answer To access the Call Minder menu and listen to your messages 9157571 Dial Setting Call Minder up for Standard Lines...

  • Page 45: Hunt Groups

    Hunt Groups Codes Setting Call Minder up if you are in a Hunt Group All of the Featurelines in the hunt group will share the same Call Minder message box. This will be on the first line of the Hunt Group. A Call Minder message box will need to be provided on all lines in the Hunt Group Stuttered dial tone will only appear on the first line of the...

  • Page 46: Featureline For Phone Systems

    Please note: maintainer. You need to dial 99 to make an external call. I If the phone system is BT supplied and maintained contact Featureline Your PBX may need to be reprogrammed to Advice Line on 0870 5133399. accommodate the additional 9.
  • Page 47 For your notes Don’t forget to dial 9 for an outside line...

  • Page 48: Remote Call Diversion For System

    • • locations, working from home or just need to To divert divert your calls to a colleague, Remote Your full Featureline telephone number • Diversion is the ideal way to manage your calls. then either extension number £ telephone number £...

  • Page 49: Remote Call Diversion For System Y

    To use the service Dial the access phone number Make a note of your access number here: Wait for another dial tone and then: ✓ • £ To divert Your full Featureline telephone number • • Diversion Code £ then either extension number £...

  • Page 50: Useful Information

    For more information about BT’s Broadband portfolio and special offers please visit www.bt.com Faults: To report a fault dial 9 0800 800 154, contact your BT Service Centre or visit www.bt.com Customer Helpline: 9 0870 513 3399 available 9:00am to 5:00pm Monday to Friday.
  • Page 51 Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

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