BT Synergy 5500 User Manual
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BT Synergy 5500 User Manual

Bt landline telephone user manual
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BT Synergy 5500

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  • Page 1: User Guide

    BT Synergy 5500 User Guide...

  • Page 2: Telephone Answering Machine

    1 You must subscribe to your network provider’s Caller Display Service for text messaging to work and you must not withhold your telephone number. A quarterly fee may be payable. Some other network provider lines may not be compatible with this text messaging service.
  • Page 3 Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Synergy please call our free Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com. Our dedicated advisers are more likely to be able to help you than the retailer where you made your purchase.

  • Page 4: Table Of Contents

    View an entry ...19 Dial an entry ...19 Edit a name and number ...20 If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Edit ringtone ...20 Delete an entry ...20 Delete entire phonebook ...21 Copy an entry to another handset ...21...
  • Page 5 Record your own outgoing message...43 Check or delete your outgoing message ...44 Select outgoing message mode ...44 If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Record a memo ...45 Call screening ...45 Message playback via the base ...45...
  • Page 6 How many telephones can I have? ...67 R&TTE ...67 Declaration of Conformance ...67 Connecting to a switchboard ...67 Inserting a pause ...67 Recall ...67 If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 7: Getting Started

    Telephone line cord (pre-installed) If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com WARNING Do not place your BT Synergy in the bathroom or other humid areas.

  • Page 8: Setting Up For Multiple Packs

    Batteries and handset may become warm during charging. This is normal. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com 2. Make sure the battery ribbon is laying flat inside the compartment...

  • Page 9: Date And Time

    If you ever need to remove the batteries, simply slide open the battery compartment cover and pull the ribbon away from the handset to release the batteries. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Getting started...

  • Page 10: Getting To Know Your Phone

    R (Recall) For use with switchboard/PBX and Intercom BT Calling Features. Used for internal calls, page 58. To insert a space. Microphone If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 11: Standby Screen

    * For this feature to work you must subscribe to your network provider’s Caller Display service. A fee may be payable. The number underneath the icon indicates the number of messages or the number of missed calls received. † If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Battery status Scrolls when charging...

  • Page 12: Base

    Press once to repeat the current message, twice to play the previous message. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Message counter LED Indicates number of messages and shows status of answer machine.

  • Page 13: Navigating The Menus

    To return to the previous menu level, press Back. To exit the menu and return to standby press If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Option buttons Press to select the option displayed on the screen.

  • Page 14: Menu Map/Character Map

    (= space) bring up symbol table (in SMS text editing mode) short press to switch between Abc, abc, ABC and 123 mode If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com CALLS LISTS AGENDA...
  • Page 15 DIALLING MODE RING PRIORITY RECALL MODE FIRST RING SYSTEM PIN MASTER RESET If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com REGISTRATION NAMES menu REGISTER HANDSET From menu in standby: SELECT BASE SEARCH...

  • Page 16: Using The Phone

    Auto Talk ON is the default setting. To switch Auto Talk on and off, see page 26. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Switch the handset on / off 1. In standby, press and hold to switch the handset off.

  • Page 17: Adjust The Earpiece/Receiver Volume

    1. Press the last number you called is highlighted. 2. Press to dial. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to increase the volume. The display shows again. Using the phone There are 8 volume settings, the default setting is level 1.

  • Page 18: Redial A Number From The Redial List

    You can alert a handset user that they are wanted or locate a missing handset. Paging calls cannot be answered by a handset. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Redial a number from the redial list 1. Press the last number you called is displayed.

  • Page 19: 250 Name And Number Phonebook

    3. Press to dial the displayed number. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to aDD entrY and press select. Using the phone You can store up to 250 names and numbers in the phonebook.

  • Page 20: Edit A Name And Number

    2. Use the menu to select aDD entrY, sHow Details, eDit entrY or Delete entrY. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Edit a name and number 1. Press 2. Scroll to the entry you want.

  • Page 21: Delete Entire Phonebook

    At the receiving handset: The display shows coPY PHoneBook? Press Yes to begin copying or no to cancel. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to the handset you to the handset you...

  • Page 22: Copy An Entry To A Sim Card

    SIM card into the base. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Copy an entry to a SIM card 1. Insert the SIM card into the SIM READER slot on the side of the base.

  • Page 23: Change The Dialling Code

    4. Enter the new code and press save. 5. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Using the phone Local code...

  • Page 24: Handset Settings

    This sets the standard volume level for the handset earpiece. There are 8 levels to choose from. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Handset ringtone 1. Press menU, scroll to settings and press select.

  • Page 25: Handset Name

    5. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Handset settings If you are using more than one handset with your...

  • Page 26: Auto Talk

    Handset settings If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Auto talk 1. Press menU, scroll to settings and press select. 2. set HanDset is highlighted. Press select. 3. Scroll to aUto talk and press select.

  • Page 27: Base Settings

    5. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Select from 5 base ringtones. You will hear a sample ring for each one you highlight (if the ringer is not switched off).

  • Page 28: Ring Priority

    The default setting is all HanDsets. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Ring priority 1. Press menU, scroll to settings and press select.

  • Page 29: First Ring

    5. Enter the system PIN (original setting 0000) then press ok. The display will show reset comPlete then return to standby. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Base settings If you have subscribed to your network’s Caller...

  • Page 30: Clock And Alarm

    If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Date & time If you subscribe to your network’s caller display service, the base sets the date and time for all handsets whenever a call is received.

  • Page 31: Time Format

    Switch off alarm ring 1. When the alarm goes off, press stoP. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Clock & alarm Set the time format to 12 or 24 hour setting.

  • Page 32: Agenda

    When the event memory is full, the display shows memorY fUll. You must delete an event before you can add a new one. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Add a new event 1. Press menU, scroll to agenDa and press select.

  • Page 33: Show Agenda Details

    Display shows saveD. 7. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to the event you want and to the event you want and...

  • Page 34: Send Agenda As A Text Message

    Agenda If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Send agenda as a text message 1. Press menU, scroll to agenDa and press select. 2. Stored events are displayed. Scroll press oPtions.

  • Page 35: Calls Lists

    2. Press oPtions. sHow Details is highlighted. Press select to see the details. 3. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com IMPORTANT To use Caller Display you must first subscribe to the service from your network provider.

  • Page 36: View And Dial From A Calls List

    See page 49 for more information on text messaging. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com View and dial from a Calls list 1. Press menU, scroll to calls lists and press select. misseD calls is highlighted.

  • Page 37: Delete An Entry

    3. Press Yes to confirm or no to cancel. 4. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to receiveD or You can delete all entries in an individual Calls list to Delete calls or all entries from all Calls lists.

  • Page 38: Call Waiting

    See page 40 for instructions on how to switch your Call Waiting service on or off. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Call Waiting 1. During a call, you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook.

  • Page 39: Bt Services

    Bt 118500. Press oPtions. 3. sHow Details is highlighted. Press select. 4. Press Dial to call. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com • DIVERT CHECK • C WAIT ON •...

  • Page 40: Call Divert On/Off/Check

    Names can be up to 12 characters and number up to 24 digits long. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Call Divert on/off/check Call Divert will divert all incoming calls to another number of your choice.

  • Page 41: Dial A Stored Entry

    Delete all and press select. 4. Press Yes to confirm or no to cancel. 5. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com BT Services...

  • Page 42: Answering Machine

    The default setting is Off. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Switch the answering machine on / off via the handset 1. Press menU, scroll to answer macHine and press select.

  • Page 43: Record Your Own Outgoing Message

    7. Your outgoing message is played back. If you want to delete it, press Delete during playback. If you press save or wait for the message to play back, it will be saved. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Answering machine Answer and Record...

  • Page 44: Check Or Delete Your Outgoing Message

    Choose which outgoing message you want played to callers. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Check or delete your outgoing message 1. Press menU, scroll to answer macHine and press select.

  • Page 45: Record A Memo

    If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Answering machine Memos can only be recorded via the handset.

  • Page 46: Message Playback Via The Handset

    Answering Machine messages that are not deleted are automatically saved. New / unplayed messages cannot be deleted. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to pause and resume playback. to stop playback adjust the speaker volume At the end of playback press and hold to delete all old messages.

  • Page 47: Remote Access

    6. Enter the new 4-digit Pin and press save. 7. Enter the new PIN again and press save. 8. Press Back to return to standby. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Answering machine Memory full...

  • Page 48: Switch Your Answering Machine On Remotely

    If no button is pressed for 8 seconds or more your BT Synergy will hang up. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Switch your answering machine on remotely If you forget to switch your answering machine on, you can do it remotely from another phone.

  • Page 49: Text Messaging

    2. write message is highlighted. Press select. 3. Use the keypad to enter your message. 4. Press oPtions. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com IMPORTANT You must subscribe to your Network Provider’s...

  • Page 50: Receiving And Reading Text Messages

    Delete messages for 2 seconds. You must delete messages before you can write and send a new one. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com senD is highlighted Press select to send the message.

  • Page 51: Read A New Message

    Press select the sender’s number is displayed. Press Dial if you want to call the number. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com (to earlier list of to Inbox and press select.

  • Page 52: Edit Or Send Texts In The Drafts Box

    Text messaging If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com To call the sender, press select. The display Use nUmBer shows call. Press select to call the sender OR to save the number, scroll press select.

  • Page 53: Forward Or Delete Texts In The Outbox

    Press select. Press Yes to confirm or no Delete to cancel. 3. Press to return to standby. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Text messaging Edit templates There are three pre-set templates Please call I’ll be there at...

  • Page 54: Deleting Texts

    BT Synergy you will need to select which one you want to use for sending (see next section). If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Deleting texts 1. Press menU, text messaging is displayed. Press select scroll Delete messages and press select.

  • Page 55: Set Send Centre

    160 or 612 characters, then press select. 4. Press Back to return to the previous menu level. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Text messaging When you receive a text message, the message alert tone will sound.

  • Page 56: Using Additional Handsets

    If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com You can use up to five BT Synergy additional handsets with your BT Synergy 5500 base to extend your phone system without needing to install extension sockets for each new phone.

  • Page 57: Select A Base

    6. Press Back to return to the previous menu level or close the handset cover to return to standby. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com to the base you want and Using additional handsets Use one handset to de-register another.

  • Page 58: Internal Calls

    If the other handset does not answer, press enD to return to your original caller. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Internal calls Call another handset If you have more than one handset registered to the base, you can make internal calls between two handsets.

  • Page 59: Help

    • The ringer volume may be switched off, see page 24. • Check that the mains power is correctly connected. • Make sure the handset is registered to the base, see page 56. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com...
  • Page 60 You hear the busy tone when you press • Make sure the handset is in range of the base. • Another handset registered to your BT Synergy 5500 base may be on the line. Answering machine does not record any messages •...
  • Page 61 Cannot register a handset to a base • You can register a total of 5 handsets to your BT Synergy 5500 base and you can register your BT Synergy 5500 handset to up to 4 bases. Check that you have not exceeded the limits.
  • Page 62 Cannot send text • Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number.
  • Page 63 Further help and advice for text queries on BT lines: • BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
  • Page 64 • You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com...

  • Page 65: Cleaning

    • It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com • Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close.

  • Page 66: Product Disposal Instructions

    If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com The conditions of this guarantee are: • The guarantee shall only apply to defects that occur within the 12 month guarantee period.

  • Page 67: Returning Your Phone

    This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com Declaration of Conformance Hereby, Suncorp Technologies declares that this BT Synergy 5500 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
  • Page 68 Working together, supporting energy saving products BT & British Gas have joined forces to help our customers find new ways to save energy around the home, so we can all do our bit for the environment & save money too!

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