NEC Versa LXi Service And Reference Manual page 97

NECC FTP Site
You can use the Internet to access the NECC FTP (file transfer protocol) site to download
various files (video drivers, printer drivers, BIOS updates, and Setup Disk files). The files are
essentially the same files as on the NECC Web site.
To access the NECC FTP site, enter the following Internet ftp address through your service:
Once in the file menu, follow the prompts to choose and download the file(s) you want.
Email/Fax to Support Services
The NECC Support Services offers technical support by email over the Internet network if you
have a modem. The Internet address is:
You can also fax technical questions to the NECC Support Services if you have access to a fax
machine or fax/modem. The fax number is:
When using the email or fax support service, you should include the following words in the
subject field for prompt response from the appropriate technical person:
!
Desktop
!
Monitor
!
Notebook.
You should provide as much specific information about your questions as possible. Also, if you
are sending a fax, please include your voice telephone number and your fax number with the
question. You will receive a response to your questions within one business day.
NECC Support Services
NECC also offers direct technical support through Support Services. (NECC Support Services is
for U.S. and Canadian customers only; international customers should contact the local NECC
office or dealer for the support and service available in your country.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NECC Support Services,
toll free, at
!
System hardware — toll-free phone support is limited to the length of the standard
warranty.
For hardware support after the standard warranty, get system hardware support for a fee.
!
Preinstalled software — toll-free phone support for 90 days from the time of your first
call to the NECC Support Services.
After the initial 90 days, get preinstalled software for a fee.
ftp.neccsdeast.com/
tech-support@neccsd.com
(801)-981-3133
(U.S. and Canada only) for the following support.
1-800-632-4525
Getting Services and Support 8-3