Troubleshooting - Hellenbrand E3 Owner's Manual

PROBLEM
1. Control valve stalled in regeneration
2. Control valve does not regenerate
automatically when REGEN button
is depressed and held
3. Control valve does not regenerate
automatically but does when
REGEN button is depressed
4. Time of day flashes on and off
5. Softener delivers hard water.
6. Unit uses too much salt.
7. Softener delivers salty water.
8. Continuous flow to drain.
9. Loss of water pressure.
10. Iron in softened water.
11. Absent or incomplete LCD display
12. Control does not display correct
time of day
13. No "softening" or "filtering" display
when water is flowing
14. Control valve regenerates at
wrong time of day
9
TROUBLE SHOOTING
CAUSE
A. Motor not operating
A. Does display show an error code
A. Bypass valve in bypass position
A. Battery back-up maintains time-of-day up
to 2 years in event of power outage and
battery is not depleted. Time of day flashes
when battery is depleted.
B. Prior to 2/2007, PC board did not have
battery back-up - capacitor held time of day
up to 2 hours. Power outage > 2 hours.
A. Bypass valve is open or faulty.
B. No salt or low salt level in brine tank.
A. Improper brine refill setting.
A. Low water pressure.
B. Excessive water in brine tank.
A. Piston position error.
A. Iron build-up in resin, resin bed fouled.
A. Iron has fouled resin bed.
B. Prefilter failure.
C. Control fails to regenerate
A. Transformer unplugged
B. Battery depleated
C. Defective transformer
A. Power outage > 2 years
B. Power outage < 2 years, time of day flashing,
battery depleted
A. Bypass valve in bypass position
B. Meter connection disconnected
A. Power outages > 24 hours
B. Time of day not set correctly
CORRECTION
A1. Verify power supply at outlet
A2. Contact your local Hellenbrand dealer
for onsite service
A. Contact your local Hellenbrand dealer
for onsite service
A. Put bypass valve in service position
(See diagram on page 6)
A. Reset time of day and replace battery on PC Board,
Lithium coin type battery 2032
B. Reset time of day.
A. Put bypass in service position
B. Add salt to brine tank and maintain salt level
above water level.
A. Contact your local Hellenbrand dealer for onsite service
A. Run extra regeneration
B. If problem persists, contact your local Hellenbrand
dealer for onsite service
A. Contact your local Hellenbrand dealer for onsite service
A. Contact your local Hellenbrand dealer for onsite service
A. Use iron reducing resin cleaner to clean resin bed,
and increase salt dosage or regenerate more
frequently or rebed softener. Install an Iron Curtain
System ahead of the softener.
B. Check prefilter if installed
C. If problem persists contact your Hellenbrand dealer for
onsite service.
A. Plug transformer into uninterrupted outlet
B. Replace battery, Lithium coin type battery 2032
C. Contact your Hellenbrand dealer for onsite service
A. Reset time of day
B. Replace lithium coin type battery on circuit board
Lithium coin type battery 2032
A. Put bypass valve in service position
B. Connect meter to PC board
If problem persists contact your Hellenbrand dealer for
onsite service.
A. Reset control valve to correct time of day
B. Reset to correct time of day
If problem persists contact your Hellenbrand dealer for
onsite service.