Table of Contents
Troubleshooting
Related Manuals for Hellenbrand ProMate Series
Summary of Contents for Hellenbrand ProMate Series
- Page 1 ProMate Series Twin Alt Manual Owner’s Manual ©2013 Manufactured by: HELLENBRAND, INC. 404 Moravian Valley Road Waunakee, Wisconsin 53597 Phone: 608-849-3050 • Fax 608-849-7398 Web: www.hellenbrand.com • Email: info@hellenbrand.com...
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Page 2: Table Of Contents
This owner’s manual is designed to assist owners and installers with the operation, maintenance and installation of your new water softener. It is our sincere hope that this manual is clear, concise and helpful to both owner and installer. We have included detailed in- structions on general operating conditions, pre-installation and installation instructions, start-up, and timer and meter programming. -
Page 3: Job Specification Sheet
JOb SPeCifiCATiOn SheeT MODEL NO. __________________________________________________________________________________________ *WATER TEST AT TIME OF INSTALLATION _______ Hardness CaCo (gpg) ______ Other______________________ _______ Iron (ppm) ______ Other______________________ _______ pH ______ Other______________________ OPTIONAL RELAY SETTINGS AUX MAV ______ Brine Reclaim Enabled _______ Off ______ Separate Source Enabled Relay 1 Trigger Relay 2 Trigger _______ On Time... -
Page 4: Soft Water Basics
SOfT WATer bASiCS hardness Excess amounts of calcium and magnesium in water produce hardness. A water softener removes the majority of calcium and magnesium to produce softened water. Hardness is measured in terms of grains. (This grain weight is derived from the average weight of a dry grain of wheat.) When your water is tested the grain hardness is calculated and expressed as grains per gallon (gpg). -
Page 5: Pre-Installation Check List
Pre-inSTAllATiOn CheCk liST (All electrical & plumbing should be done in accordance to all local codes) Water Pressure: A minimum of 25 pounds of water pressure iron must be replaced. If piping is blocked with iron, additional equipment must be installed ahead of the water conditioner to (psi) is required for regeneration. -
Page 6: Installation Instructions
inSTAllATiOn inSTruCTiOnS (All electrical & plumbing should be done in accordance to all local codes) CAUTION: 5. Some contractors make drain line connection using 5/8” • Do not use vaseline, oils or other hydrocarbon lubricants or spray silicone anywhere. A silicon lubricant may be used polytube (See figure 6a, page 6) or a 3/4”... -
Page 7: Programming
PrOGrAMMinG 12:00 General information The ProMate-7.0 control valve is the “brain” of your twin alternat- ing water softener. It consists of the valve body and powerhead with solid state microprocessor. The display panel (see Figure 7) consists of the LCD display and five push buttons which are used in displaying and program- ming the water softener settings. -
Page 8: Installer Programming
SeT TiMe Of DAY = Up Arrow = Down Arrow Step 1 Step 1 - Press SET CLOCK. Step 2 - Current Time (hour): Set the hour of the day using or buttons. AM/PM toggles after 12. Press NEXT to go to step 3. 6:35 SET TIME Step 2... -
Page 9: Softener Setup
Manual regeneration CAPACITY REMAINING To initiate a manual transfer of tank, press and hold REGEN button. This will initiate a regeneration on the tank previously in service and put standby tank into service. CYCle TiMe ADJuSTMenTS Normally it is not recommended to adjust the lengths of the cycle times. However, certain water conditions may dictate adjustments. - Page 10 STEP 4 S – Select the time for the second cycle (which in this example is SOFTENING) SOFTENING TIME Step 4S using or button. Press NEXT to go to Step 5S. Press REGEN to return to the previous 120:00 step.
- Page 11 STEP 11 S – Set Regeneration Time Options using the or button. If value is set to: IMMEDIATE Step 11S • “IMMEDIATE” means regeneration will occur immediately when the gallons capacity reaches 0 REGEN (zero) Factory Setting is IMMEDIATE. Press NEXT to go to Step 12S. Press REGEN to return to previ- ous step.
- Page 12 STEP 19S – Use up and down arrows to select number of gallons per relay RELAY 1 SET POINT Step 19S activation of regen gallon setting. Range: 0.1 -20,000 gallons. Press NEXT to go to Step 20S. STEP 20S – If Off or Time was selected in previous steps, this screen does not RELAY 1 DURATION Step 20S...
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Page 13: Service Reminder
ServiCe reMinDer STEP 26S – Set scheduled service display using or buttons. Available options are OFF, TIME, SERVICE ALARM Step 26S BOTH ON GAL or BOTH. Selecting OFF disables this feature. If OFF is selected, press NEXT to exit System Setup. -
Page 14: Valve History
STEP 5D – Flow rate, maximum of each of last seven days: The maximum flow rate in gallons STEP 5D MAX FLOW 12.7 per minute that occurred in each of the last seven days will be displayed. Press arrow to dis- play maximum flow rate today = 0, yesterday = 1. -
Page 15: Cycle Sequence
CYCle SeQuenCe Anytime cycle sequence is modified, softener set-up will revert to Cycle Options manufacturer setting and must be reprogrammed as desired. REGENERANT FILL BACKWASH Cycle Sequence instructions allows the operator to set the order of the DRAW-DN cycle. The Softener System Setup allows the operator to set how long RINSE SOFTENING the cycles will last. - Page 16 STEP 5CS – Only displays if reclamation of brine is enabled in Step 11CS. Use the or AUX DURATION STEP 5CS 6:00 buttons to select the number of minutes to divert the brine waste water to the brine tank. After the minutes count down to zero the waste water will once again be diverted to the plumbing drain receptacle.
- Page 17 STEP 8CS – Press the or buttons until selection of first cycle appears in left upper corner, BACKWASH STEP 8CS CYCLE 1 in this example BACKWASH is selected. Press NEXT to go to Step 9CS. Press REGEN to return to previous step.
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Page 18: Water Softener Disinfection
WATer SOfTener DiSinfeCTiOn The construction materials of your water softener will not support such trade names such as Clorox, Linco, Bo Peep, White Sail bacterial growth nor will these materials contaminate a water supply. and Eagle Brand Bleach. If stronger solutions are used, such However, the normal conditions existing during shipping, storage, as those sold for commercial laundries, adjust the dosage and installation indicate the advisability of disinfecting a softener after... -
Page 19: Troubleshooting
TrOuble ShOOTinG PROBLEM CAUSE CORRECTION After resolving the cause of any error code or any service work on valve, press NEXT & REGEN simultaneously for 5 seconds or disconnect power supply for 5 seconds at PC board and reconnect to resynchronize software with piston position. vAlve errOr CODeS Error Code 101 - Unable to recognize A1. -
Page 20: Trouble Shooting
TrOuble ShOOTinG PROBLEM CAUSE CORRECTION 2. Control valve does not regenerate A. Transformer unplugged A. Connect transformer automatically when REGEN button B. No electric power at outlet B. Repair outlet or use working outlet is depressed and held C. Broken drive gear or drive cap assembly C. - Page 21 TrOuble ShOOTinG PROBLEM CAUSE CORRECTION 13. Iron in softened water. A. Iron has fouled resin bed. A. Use iron reducing resin cleaner to clean resin bed, and increase salt dosage or regenerate more frequently or rebed softener. Install an Iron Curtain System ahead of the softener.
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Page 22: Parts Diagrams
PrOMATe-7.0 TWin AlT COnDiTiOner & brine TAnk ASSeMblieS Item Description Part # Downflow Metered Control Valve 110230 PM7.0-032 (see page 29 for detailed components) Specify Model - ie 024, 032, 048 Upflow Metered Control Valve 110142 Top Diffuser 101539 3&4 Mineral Tank Assembly Item 3 only Item 4 only... - Page 23 frOnT COver AnD Drive ASSeMblY ITEM NO. DESCRIPTION QTY. ORDER NO. p/n 110038 103473 PM 6.0 Cover Assy w/Label 102096 Motor 101262 Drive Bracket & Spring Clip 109807 PM 6.0 - PC Board 101746 Drive Gear 12x36 101459 Drive Gear Cover See Page 24 for Relay Wiring Relay Kit Options: 103724...
- Page 24 inJeCTOr CAP, inJeCTOr SCreen, inJeCTOr, PluG AnD O-rinG ITEM NO. DESCRIPTION QTY. ORDER NO. 101375 Injector Cap 102159 O-ring 135 102457 Injector Screen 102319 Injector Assy. Z Plug-Filter 101825 Injector Assy. A Black 101826 Injector Assy. B Brown 101827 Injector Assy. C Violet 101828 Injector Assy.
- Page 25 DrAin line - 3/4” QTY. ITEM NO. DESCRIPTION ORDER NO. 101414 Elbow Locking Clip 101871 Polytube Insert, 5/8” Optional 102131 Nut 3/4” Drain Elbow Optional 101618 Drain Elb 3/4" Male Assy-Vent Optional 101619 Drain Elb 3/4” Male Assy-No Vent 102153 O-ring 019 102406 DLFC Retainer Assy.
- Page 26 WATer MeTer AnD MeTer PluG QTY. ITEM NO. DESCRIPTION ORDER NO. 102141 Nut 1” QC 102051 Meter Assy. 102687 Turbine Assy. 102165 O-ring 215 102321 Meter Plug Assy.** *Order number 102051 includes 102687 and 1102165, which are item numbers 3 & 4. **Only used if metering is not to be done (time clock units) The nuts and caps are designed to be unscrewed or tightened by hand or with the special plastic wrench.
- Page 27 inTerCOnneCT fiTTinG ASSeMblY – 110194 Used for Tanks up to 10" Drawing No. Order No. Description Quantity 102141 Nut 1" Quick Connect 102437 Split Ring 102165 O-Ring 215 110184 T1 Interconnect Fitting with jackets Fitting Installation Instructions: • Installation fittings are designed to accomodate minor plumbing misalignments, but are not designed to support the weight of a system or the plumbing.
- Page 28 vAlve bODY COMPliAnCe TAble Application Injector and/or Plug(s) Main Piston Regenerant Piston Stack Body 1" Downflow Softener or Injector in "DN" hole, Plug in 102292 102296 102548 110203 Regenerating Filter "UP" hole 1" Backwash Only Filter Plug in "DN" and "UP" holes, 102292 None 102548...
- Page 29 TWin TrAnSfer...
- Page 30 TWin TrAnSfer Drawing No Order No Description Quantity 110196 Screw, BHC 1/4-20 x 1 SS 109534 Washer Flat SS 1/4 110197 T1 Transfer Cap Asy 110198 O-Ring 236 110199 T1 Transfer Spring 110200 T1 Transfer Spring Support 110201 T1 Rotor Disk Asy 102165 O-Ring 215 (Distributor Tube) 102192...
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Page 31: Service Instructions
ServiCe inSTruCTiOnS CONTROL VALVES valve is used as a downflow softener, regenerating filter or non- regenerating filter. The twin alternating control valve consist of the following components: 2. A 1.25" diameter upflow piston is used when the control valve Drive Assembly is used as an upflow softener. - Page 32 ServiCe inSTruCTiOnS DRIVE ASSEMBLY Replace broken or damaged drive gears. Do not lubricate any of the gears. Avoid getting any foreign matter on the reflective Remove the valve cover to access the drive assembly. coating because dirt or oils may interfere with pulse counting. Disconnect the power source (black wire) from the PC board prior The drive gear cover only fits on one way, with the large clip to disconnecting the motor or water meter plugs from the PC...
- Page 33 The drive cap assembly contains the drive cap, the main drive INJECTOR CAP, SCREEN, INJECTOR PLUG gear, drive cap spine, piston rod and various other parts that AND INJECTOR should not be dissembled in the field. The only replacement part Unscrew the injector cap and lift off.
- Page 34 If no water meter wire is visible, then a plug is installed, not a water meter. valve assembly. Now you can use a 5/32” or 4mm allen wrench to remove the ¼-20 screws that retain the transfer drive cap The water meter wire does not need to be removed from the PC assemblies on both sides of the valve.
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Page 35: General Specifications
Noting the one possible orientation of the transfer drive cap, use one hand to press in and support the transfer drive cap while using the opposing hand to start two screws in, one on the top and one opposing it on the bottom. Tighten the screws in evenly so the cap seats the O-ring without getting pinched or damaged. -
Page 36: Installation Fittings
inSTAllATiOn fiTTinG ASSeMblieS QTY. QTY. ITEM NO. DESCRIPTION ITEM NO. DESCRIPTION ORDER NO. ORDER NO. 102141 Nut 1” Quick Connect 102141 Nut 1” Quick Connect 102437 Split Ring 102437 Split Ring 102165 O-Ring 215 102165 O-Ring 215 106761 Fitting 1” PVC Male NPT Elbow. 106762 Fitting 3/4”... - Page 37 QTY. QTY. ITEM NO. DESCRIPTION ITEM NO. DESCRIPTION ORDER NO. ORDER NO. 102141 Nut 1” Quick Connect 102141 Nut 1” Quick Connect 102437 Split Ring 102437 Split Ring 102165 O-Ring 215 102165 O-Ring 215 106787 Fitting 1-1/4"&1-1/2" Brass Sweat 106786 Fitting 1-1/4"&1-1/2"...
- Page 38 TWin AlTernATinG uPflOW SYSTeM SPeCifiCATiOnS PROMATE 7.1 TA SPECIFICATIONS UPFLOW-HIGH EFFICIENCY TWIN ALTERNATING MODEL PM7.1-032 PM7.1-042 PM7.1-059 PM7.1 DMT-059 FACTORY PRESET MINUTES PRE-RINSE: ** MINUTES GALLONS Fill MINUTES GALLONS BRINE/RINSE MINUTES 60.0 75.0 75.0 75.0 GALLONS 12.0 18.0 18.0 BACKWASH: MINUTES 12.0 12.0...
- Page 39 TWin AlTernATinG DOWnflOW SYSTeM SPeCifiCATiOnS PM 7.O TA SPECIFICATIONS Down flow efficiency Settings MODEL PM7.0-024TA PM7.0-032TA PM7.0-032-10 TA PM7.0-048TA PM7.0-064TA PM7.0-096TA PM7.0-128TA PM7.0-160TA PM7.0-192TA FACTORY PRESET MINUTES PRE-RINSE: ** Minutes GALLONS FILL: MINUTES 12.0 16.0 20.0 24.0 GALLONS 10.0 12.0 BACKWASH: MINUTES GALLONS...
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Page 40: Injector Flow Graphs
inJeCTOr flOW GrAPhS YELLOW, ORDER NO. 101831 GREEN, ORDER NO. 101832 ORANGE, ORDER NO. 101833 LIGHT BLUE, ORDER NO. 101834 WHITE, ORDER NO. 101829 LIGHT GREEN, ORDER NO. 101835... -
Page 41: Warranty
Any part found defective within the terms of this warranty will, at Hellenbrand, Inc.’s option, be repaired or replaced. You are responsible for freight from our factory and local service charges.
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Questions and answers
need manual for ProMate 5.0 water softer
The display is blank. My husband checked to make sure there is power to the unit and there is. He replaced the battery. We had the renter unplug it because it needed serviced. The display was working before he unplugged it but when we plugged it back it it wasn’t working.
A blank display on a Hellenbrand ProMate Series unit after being unplugged could be caused by:
1. Transformer unplugged – Plug the transformer into an uninterrupted outlet.
2. No electric power at outlet – Repair the outlet or use a working outlet.
3. Defective transformer – Replace the transformer.
4. Battery voltage below 3 volts – Replace the 2032 battery.
5. Defective PC board – Replace the PC board.
This answer is automatically generated