Troubleshooting - Dell Visor VRC100 User Manual

Vr headset with controllers

Table of Contents

Bluetooth Best Practices

Visor Controllers use the same Bluetooth technology found in many consumer devices. Visor Controllers are designed to work with

Bluetooth capability included in any recent computer.

If your computer does not have Bluetooth, we recommend you purchase a plugable USB Bluetooth 4.0 Low Energy Micro Adapter.

Visor Controllers should work with other Bluetooth keyboards, mice, and game controllers, but the experience will vary depending on the

model of the keyboard, mouse or game controller you use.

If you are using a USB Bluetooth Adapter:

•

Please ensure the USB Bluetooth Adapter is connected to a USB 2.0 port (black) if available

•

Please plug the USB Bluetooth Adapter into a port that is physically separated from the HMD USB connector, flash drives, hard drives,

or wireless USB receivers like those for keyboards/mice. Plugging the USB Bluetooth Adapter into the opposite side of the computer as

far as possible from these other connectors is ideal.

Close the Bluetooth settings window if it's open. Leaving it open in the background means that a lot of extra calls are made to the

Bluetooth protocol.

Please remove, un-pair, and power off Bluetooth headphones and speakers. These are not supported with Windows Mixed Reality. You can

use the headphone jack or built-in speakers on your Mixed Reality headset for the best audio experience.

If your computer has Bluetooth already, but you are still having problems with the Visor Controllers, consider replacing your Bluetooth radio

with an external Bluetooth Adapter plugged into USB.

NOTE:

You will need to disable your existing Bluetooth radio in Device Manager and un-pair / re-pair all of your previous

Bluetooth devices.

Device recovery

If the controller is not working correctly and you are unable to update the device, you can always restore the device to factory conditions.

To recover your device:

Unplug and power off the controllers.

Open the battery cover.

Insert batteries (ensure you have good batteries when performing device recovery).

Press and hold the pairing button (tab at the bottom under the batteries).

While holding the pairing button, power on the controller by pressing and holding the Windows button for 5 seconds (keep both

buttons held).

Release the buttons and wait for the controller to power on. This takes up to 15 seconds and there are no indicators when the device

recovery is happening. If device powers on immediately on button release, recovery button sequence did not get registered and you

need to try again.

Remove the old controller associations from the Bluetooth settings (Settings > Bluetooth & other devices, and select Visor

controller - Left or Visor controller - Right and Remove device. After that, pair the controller to the computer again.

After connecting with the host and Dell Visor, the device will update the firmware to the latest available.

After the firmware has been updated, you need to unpair and pair the controllers again to get it to work properly.

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