GE LOGIQ E9 Service Manual page 427

D 5180483-100, R
IRECTION
Table 7-56
Symptoms / Causes
System boots up but reboots or
shuts down without prompts, or
locks up.
System partially boots up, will not
boot up, or is not powering on.
System fails to boot and BEP
makes beeping noise.
Simulator Mode: "Bulls eyes" on
imaging screen (black circles with
white rings).
CD/DVD Drive Failures.
7 - 224
PROPRIETARY TO GE
. 7
EV
System not booting up (or partially booting)
1. If possible, run the BEP Diagnostics and Card Rack Diagnostics to try and
identify the problem. Run several loops of diagnostics.
2. If able to get into Windows, send the system logs to the OLC. If OLC finds
nothing in logs, have OLC contact Engineering before replacing the BEP.
3. Shutdowns may occur from overheating in the Card Rack due to: a clogged
air filter under the fan tray, clogged screens on the fan tray assembly, and/or a
clogged, rear filter under the main power supply. Inspect and clean all of the
above.
If the filters were dirty or possibly clogged, reboot the system after cleaning the
screens/filters and monitor for reoccurrence of the problem. Also, check the
Card Rack temperatures in the "logfile-TempMon.txt" file for any temperatures
above 80 degrees C including erroneous temperatures (i.e 1000 degrees C).
High temperatures persisting even with a clean filter or erroneous values will
require replacing the particular board where the temperatures are too hi g h. Use
the temperatures in "logfile-TempMon.txt" file to identify which board needs
replacement.
4. BEP overheating. Check BEP CPU temperatures in the "logfile-
TempMon.txt" file for any temperatures above 70 degrees C. Temperatures
above 70 degrees C will cause the system to shutdown.
5. If steps 1 through 4 did not identify the cause, proceed to
"Rebooting or Shutting Down Troubleshooting Flow Chart" on page
1. If the system won't boot up/turn on at all, determine if the MPS or BEP PS is
defective. To do this, see:
on page 7-202
2. If the system partially boots up, i.e. won't boot past BIOS or fails booting to
application software or booting into Windows, see:
"Troubleshooting Partial Boot - System is stuck in BIOS or the system boots
past BIOS, then displays disk boot failure in DOS screen" on page
To power on the BEP without using the ON/OFF Button:
• Short pins B12 and B24 (PWR SW and 5V_STDBY) in the Test Connector on
the I/O Board.
See:
Check the connection of the PCIe cable on both the GFI board and BEP or the
connection of the PCIe cable to the motherboard (J3 on MRX Configuration).
Also see
Check that the media (disk capacity and speed) is supported.
- For the CD, the capacity is normally 700MB.
• Check Windows for driver issues. Go to Control Panel > Administrative tools >
Computer management > Device Manager.
• Re-install drivers if necessary.
• If the CD Drive is having problems, replace the CD Drive.
• If the problem persists, replace the BEP.
Section 7-9 - Troubleshooting Tips
LOGIQ E9 P
Task / Resolutions
7-9-4 "Main Power Supply (MPS) Troubleshooting"
to determine if the Main PS is defective.
5-11-8-4 "BIOS Beep Codes" on page
7-9-4 "Main Power Supply (MPS) Troubleshooting" on page
S M
ROPRIETARY ERVICE
Figure 7-161
7-227.
Figure 7-162
7-228.
5-120.
7-202.
ANUAL