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Manuals and User Guides for Cisco Network Registrar none. We have
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Cisco Network Registrar none manual available for free PDF download: Installation Manual
Cisco Network Registrar none Installation Manual (58 pages)
Cisco Systems Unified Workforce Optimization Installation Guide
Brand:
Cisco
| Category:
Network Router
| Size: 0.87 MB
Table of Contents
Table of Contents
3
Overview
7
Introduction
7
Features of Workforce Management
8
Workforce Management Services
9
Workforce Management Capture Service
9
Workforce Management Compile Service
9
Workforce Management OOC Service
9
Workforce Management Request Service
9
Workforce Management RTE Service
9
Workforce Management Sync Service
10
Tomcat Service
10
What's New in this Version
11
WFM Documentation
12
Port Usage
13
System Requirements
15
Overview
15
System Requirements
16
System Environment
16
Operating Environment
16
Third Party Software Requirements
17
System Capacity
20
Configuration Data
21
Before You Install WFM
23
Overview
23
Installing Microsoft SQL Server 2005
24
Creating a SQL Server Login for WFM
25
Configuring Firewall Port Exceptions
26
Installing and Configuring WFM
27
Overview
27
Verifying Prerequisites
28
Upgrading from WFM 8.0 to WFM 8.2
29
Installing WFM
30
Configuring WFM
33
Launching WFM Configuration Setup Manually
33
Step 1. Specifying the WFM Server Address
34
Step 2. Specifying WFM Database Access
35
Step 3. Configuring WFM Administrator Access
36
Step 4. Configuring Active Directory
37
Step 5. Specifying the Unified CCX Database
38
Step 6. Specifying the CTI Server
39
Step 7. Specifying the Unified CM Server
41
Configuring NT Authentication for Unified CC
43
Step 1. Creating WFM Users for the Unified CCX Database
43
Step 2. Configuring WFM Services to Run as the New User
45
Step 3. Granting the New User Access to the Unified CCX Database
46
Step 4. Verifying the Database Connection
47
Configuring Regional Settings
49
Capturing Historical Call Data
51
Overview
51
Capturing CSQ Historical Call Data
52
Capturing Agent Historical Call Data
53
Verifying Historical Call Data Capture
54
Removing WFM
55
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