Solving Other Problems - Samsung MultiXpress X740x Series User Manual

Solving other problems

The following chart lists some trouble conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, contact a service representative.
Other problems include:
• See "Display screen problem" on page 259.
• See "Paper feeding problems" on page 259.
• See "Printing problems" on page 260.
• See "Printing quality problems" on page 263.
• See "Copying problems" on page 268.
• See "Scanning problems" on page 269.
• See "Fax problems (optional)" on page 270.
• See "Operating system problems" on page 271.
16
Display screen problem
Condition
The display screen does • Adjusts the brightness of the display screen.
not show anything.
• Turn the machine off and back on again. If the
problem persists, call for service.
Suggested solutions
17
Paper feeding problems
Condition
Paper jams during Clear the paper jam (see "Clearing paper jams" on
printing. page 232).
Paper sticks together. • Check the maximum paper capacity of the tray (see
"Print media specifications" on page 278).
• Make sure that you are using the correct type of
paper (see "Print media specifications" on page
278).
• Remove paper from the tray and flex or fan the
paper.
• Humid conditions may cause some paper to stick
together. Try a fresh ream of paper.
Multiple sheets of • Different types of paper may be stacked in the tray.
Load paper of only one type, size, and weight.
paper do not feed.
• If multiple sheets have caused a paper jam, clear
the paper jam (see "Clearing paper jams" on page
232).
Suggested solutions
10. Troubleshooting
259