Troubleshooting - Samsung SRN-473S User Manual

appendix

TrouBLeShooTing

Problem
The system does not turn on and the indicator on the
front panel does not work at all.
Some channels display just a black screen even if
they receive video sources.
Even if you press the [REC] button on your remote
control, the REC LED does not turn on and no
recording is done.
The screen displays the logo image repeatedly.
The Channel button does not work on the Live
screen.
The cursor will not move to the Start button when I
start the calendar search.
No video is played on the connected monitor.
166_ appendix
y Check if the power supply system is properly connected.
y Check the system for the input voltage from the power source.
y If the problem persists even after you have taken the above actions, check
the power supplier and replace it with a new one if neccessary.
y Check inside if the cables are properly connected. (SMPS, FRONT)
y Check if the camera is properly supplied with power.
y Check the video output connecting the camera's webviewer.
y Check if the network port is properly connected and the network setting is
set correctly.
y Change the hub supporting Gigabit, it may solves.
y Check if there is recording space in the HDD.
y In the menu, check if the recording mode is set to ON.
y In the menu, check if the number of general recordings is turned <OFF>.
y This may occur from a problem with the main board, or the related software is
corrupt.
Contact the nearest service center for more information.
y The Channel button does not work if the current screen is in the event
monitoring mode.
If it is the event monitoring screen, press the [ALARM] button to terminate the
event screen and select a channel.
y Check if the channel and the date that you want to play are marked with the V
symbol.
Both channel and date should be checked before you can start playing with
the Start button.
y Check if the necessary cables are connected to the monitor properly.
y If the screen is not displayed even when a connection is made, then check the
remote control, and press the [ STOP ( @ )]  [ ZOOM ]  [ STOP ( @ )] 
[ ZOOM ]  [ MENU ] button to launch the basic resolution information window.
You can set the desired resolution here. If the screen is not displayed after a
while, then wait until the basic resolution window appear. Again, switch to
another resolution and and finally switch to the final output resolution.
y Some monitors do not support the NVR output (HDMI or VGA).
(NVR output resolution : VGA : 1024*768, 1280*1024, HDMI : 720P, 1080P)
Check the monitor resolution
Action