HP EliteDesk 700 G1 Maintenance And Service Manual
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HP EliteDesk 700 G1 Maintenance And Service Manual

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  • Page 1 Maintenance and Service Guide HP EliteDesk 700 G1 Small Form Factor...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................... 1 Front panel components ......................2 Rear panel components ......................3 Serial number location ......................4 2 Activating and Customizing the Software ................5 Activating and customizing the software in Windows 7 ..............5 Activating the Windows operating system ..............
  • Page 6 Operating guidelines ......................16 Routine care .......................... 17 General cleaning safety precautions ................17 Cleaning the Computer Case ..................17 Cleaning the keyboard .................... 17 Cleaning the monitor ....................18 Cleaning the mouse ....................18 Service considerations ......................18 Power supply fan ....................18 Tools and software Requirements ................
  • Page 7 Installing a 2.5-inch hard drive ................. 47 Power supply ......................... 49 Fan duct ..........................52 Smart Cover Lock (solenoid lock) ....................53 Hood sensor .......................... 56 Cable routing ........................57 Front I/O assembly ........................ 58 Power switch assembly ......................60 Speaker ..........................
  • Page 8 Creating recovery media ..................155 Creating recovery media using HP Recovery Manager (select models only) ... 156 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 157 Creating recovery discs ............157 Backing up your information ..............158 System Restore ......................
  • Page 9 System Recovery when Windows is not responding ........160 System Recovery using recovery media (select models only) ......160 Using HP Recovery Disc operating system discs (select models only) ..... 161 Appendix A Battery replacement ..................163 Appendix B Statement of Volatility .................. 166 Appendix C Power cord set requirements ................

  • Page 11: Product Features

    Product features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: The computer can be used in a tower orientation or a desktop orientation.

  • Page 12: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Slim Optical Drive (optional) Headphone Connector USB 2.0 Ports (black) Dual-State Power Button USB 3.0 Ports (blue) Hard Drive Activity Light Microphone/Headphone Connector 3.5-inch Media Card Reader (optional) NOTE:...

  • Page 13: Rear Panel Components

    Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.

  • Page 14: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 15: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 16: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 17: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 18: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides spare part information for all chassis. Small Form Factor (SFF) chassis spare parts Computer major components Item Description Front bezel Access panel Power supply Chapter 3 Illustrated parts catalog...

  • Page 19: Cables

    Item Description 240W, 92% efficient 240W, 90% efficient 240W, standard System board (includes replacement thermal material) For use in models without Windows 8 For use in models with Windows 8 Standard For use in models with Windows 8 Professional For use in models with NetClone Memory modules (PC3-12800) 8-GB 4-GB...

  • Page 20: Miscellaneous Parts

    Fan duct Speaker Hood sensor Optical drive bezel blank Solenoid lock Printer port, PCI card HP Ultraslim Keyed Cable Lock Rubber foot kit (includes four rubber feet) Chassis stand Serial port, PCI card Hard drive conversion bracket USB powered speakers...

  • Page 21: Misc Boards

    AMD Radeon HD8490 PCIe x16 graphics card, 1 GB AMD Radeon HD8450 PCIe x16 graphics card, 1 GB GeForce GT630 PCIe x16 graphics card, 2 GB Intel PRO/1000 single port GbE NIC, includes bracket HP WLAN 802.11 a/b/g/n 2x2 PCIe module Mass storage devices Description Hard drive 2 TB, 7200 rpm 1 TB hard drive, hybrid SSD, 2.5-inch hard drive...
  • Page 22 Description 1 TB, 7200 rpm 750 GB, 7200 rpm, hybrid SSD, 2.5-inch hard drive 500 GB, 10000 rpm 500 GB, 7200 rpm, self-encrypting (SED) 500 GB hard drive, hybrid SSD, 2.5-inch hard drive 256-GB Solid-state Drive (SSD), self-encrypting (SED) 128-GB Solid-state Drive (SSD) 32 GB mSATA drive 32 GB mSATA drive, 2.5-inch Optical drive...

  • Page 23: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 24: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 25: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ● cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

  • Page 26: Operating Guidelines

    Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...

  • Page 27: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 28: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used ●...

  • Page 29: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 30: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 31: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 32: Removal And Replacement Procedures: Small Form Factor

    Removal and replacement procedures: Small Form Factor Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 33: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 22). Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure. Access panel...

  • Page 34: Front Bezel

    Front bezel Description Front bezel Optical drive bezel blank Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.

  • Page 35: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 22). If the computer is on a stand, remove the computer from the stand.
  • Page 36 Install the security screw through the middle front bezel release tab to secure the front bezel in place. Chapter 5 Removal and replacement procedures: Small Form Factor...

  • Page 37: Bezel Blanks

    Replace the front bezel. NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks...

  • Page 38: Memory

    Memory Description 8-GB, PC3-12800 4-GB, PC3-12800 2-GB, PC3-12800 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 39: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel ●...
  • Page 40 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.

  • Page 41: Expansion Card

    AMD Radeon HD8490 PCIe x16 graphics card, 1 GB AMD Radeon HD8450 PCIe x16 graphics card, 1 GB HP WLAN 802.11 a/b/g/n 2x2 PCIe module Intel PRO/1000 single port GbE NIC, includes bracket The computer has two PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot.
  • Page 42 Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
  • Page 43 If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
  • Page 44 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.

  • Page 45: System Board Connections

    Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color...

  • Page 46: Drives

    System Board Connector System Board Label Color Component Power white System Board USB 3.0 FRONT USB3.0 blue Front USB 3.0 Ports USB 3.0 MEDIA3.0 black USB 3.0 Device, such as a USB 3.0 Media Card Reader SATA 3.0 SATA0 dark blue Primary Hard Drive SATA 3.0 SATA1...
  • Page 47 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in ● place. HP has provided four extra 6-32 standard guide screws installed on the top of the drive bay. The 6-32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3.5-inch optional drive bay.

  • Page 48: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.

  • Page 49: Removing A 3.5-Inch Device

    Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23).

  • Page 50: Installing A 3.5-Inch Device

    Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 36 for an illustration of the extra guide screws location.
  • Page 51 If installing a USB 3.0 media card reader, connect the USB cable from the media card reader to the USB 3.0 connector on the system board labeled MEDIA3.0. NOTE: Refer to System board connections on page 35 for an illustration of the system board drive connectors.

  • Page 52: Removing A Slim Optical Drive

    Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23).

  • Page 53: Installing A Slim Optical Drive

    Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 22). If the computer is on a stand, remove the computer from the stand. Remove the access panel (Access panel on page 23). Remove the front bezel (Front bezel on page 24) if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.

  • Page 54: Removing And Replacing A 3.5-Inch Hard Drive

    NOTE: An optional bezel trim piece that surrounds the front of the optical drive is available from HP. Install the bezel trim piece in the front bezel before installing the front bezel. Removing and replacing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 55 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
  • Page 56 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. Connect the power cable and data cable to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.

  • Page 57: Removing A 2.5-Inch Hard Drive

    Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23). Rotate the drive cage to its upright position. Disconnect the power cable and data cable from the back of the hard drive. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2).
  • Page 58 Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four M3 isolation mounting guide screws from the old drive to the new one.

  • Page 59: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis.
  • Page 60 Release the power supply cables from the cable retaining clip under the drive cage. Chapter 5 Removal and replacement procedures: Small Form Factor...
  • Page 61 From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rear of the chassis. From the inside of the chassis, press the release button at the front of the power supply (1). Slide the power supply forward (2), and then lift it out of the chassis (3).

  • Page 62: Fan Duct

    Fan duct The fan duct sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23). Rotate the fan duct upward. Pull the duct away from the chassis to disengage the clips on the duct from the chassis. To install the fan duct, reverse the removal procedure.

  • Page 63: Smart Cover Lock (Solenoid Lock)

    Forgotten password ● NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style ●...
  • Page 64 From the outside, rear side of the chassis, remove the silver security screw that secures the solenoid lock to the chassis. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. Remove the solenoid lock from the chassis (2). To install the solenoid lock, reverse the removal procedure.
  • Page 65 Smart Cover Lock (solenoid lock)

  • Page 66: Hood Sensor

    Hood sensor Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23). Disconnect the cable from the system board connector labeled HSENSE (1). Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2). To install the hood sensor, reverse the removal procedure.

  • Page 67: Cable Routing

    Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer. Cable routing...

  • Page 68: Front I/O Assembly

    Front I/O assembly Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23). Remove the front bezel (Front bezel on page 24). Rotate the drive cage to its upright position. Disconnect the cables from the system board as follows: Yellow connector labeled FRONT_USB ●...
  • Page 69 Remove the cables from the cable clip under the drive cage. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. Press the tab on the right side of the assembly (2) to disengage it from the chassis. Push the assembly into the chassis (3), and remove it from the chassis.

  • Page 70: Power Switch Assembly

    Power switch assembly Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23). Remove the front bezel (Front bezel on page 24). Rotate the drive cage to its upright position. Disconnect the cable from the system board connector labeled PB/LED.
  • Page 71 Pull the power switch out the front of the chassis (2), while routing the cable through the hole in the chassis. To install the power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly.

  • Page 72: Speaker

    Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23). Remove the front bezel (Front bezel on page 24).

  • Page 73: Fan Sink

    Fan sink The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. Prepare the computer for disassembly (Preparation for disassembly on page 22). Remove the access panel (Access panel on page 23).

  • Page 74: Processor

    Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the heat sink from atop the processor (2). When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
  • Page 75 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor...

  • Page 76: System Board

    System board Description System board for use in models without Windows 8 (includes thermal material) System board for use in models with Windows 8 Standard (includes thermal material) System board for use in models with Windows 8 Professional (includes thermal material) System board for use in models with NetClone (includes thermal material) Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 77 Slide the system board toward the front of the chassis to disengage the connectors (2), and then lift the system board up and out of the chassis (3). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.

  • Page 78: System Board Callouts

    System board callouts Use the following image and table to locate components on the system board. Sys Bd Label Sys Bd Color Sys Bd Label Sys Bd Color Connector Connector X4PCIEXP PCI Express x16 White DIMM1 Memory socket – Black downshifted to a x4 Channel B X1PCIEXP2...
  • Page 79 IN/OUT Headphone/ Black System board White microphone jacks power connector USB 3.0 and USB Black FRONTUSB3.0 Front USB 3.0 port Blue 2.0 ports connector VGA/COMA Display connector/ Black SPKR Speaker connector White serial port DISPLAYPORT DisplayPort Silver MEDIA3.0 USB 3.0 Device, Black connector such as a USB 3.0...

  • Page 80: Changing From Desktop To Tower Configuration

    Orient the computer so that its right side is facing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.

  • Page 81: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...

  • Page 82: Using Computer Setup (F10) Utilities

    Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- ● Test (POST). Replicate the system setup by saving system configuration information on a USB device and ● restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive).

  • Page 83: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-1 Computer Setup—File Option Description System Information Lists: Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...

  • Page 84: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color.
  • Page 85 Table 6-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes.

  • Page 86: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 87 Table 6-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: Embedded security device ● System audio ● USB controller (varies by model) ● Network controller ● NOTE: You must disable AMT before trying to hide the network controller. Serial port ●...
  • Page 88 Table 6-3 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
  • Page 89 Table 6-3 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
  • Page 90 Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded ◦ custom boot keys. Default is Don't Clear. Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify ◦ the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems.

  • Page 91: Computer Setup-Power

    Table 6-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f ● keys to access items before the operating system loads. Default is disabled.
  • Page 92 Table 6-4 Computer Setup—Power (continued) Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage.

  • Page 93: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ●...
  • Page 94 Table 6-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.

  • Page 95: Recovering The Configuration Settings

    Table 6-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: AMT (enable/disable).

  • Page 96: Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 71 ●...

  • Page 97: Helpful Hints

    ● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
  • Page 98 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 127 for more information.

  • Page 99: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 100 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 101 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory.
  • Page 102 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 103: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
  • Page 104 Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.

  • Page 105: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right- click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 106 Drive not found (identified). Cause Solution Run the Computer Setup utility and ensure Device Available The device is attached to a SATA port that has been hidden in Computer Setup. is selected for the device's SATA port in Security > Device Security.
  • Page 107 Computer will not boot from hard drive. Cause Solution Hard Drive's “Emulation Type” is set to “None.” (some Run the Computer Setup utility and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > models) Device Configuration. Hard drive is damaged.

  • Page 108: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 109 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.

  • Page 110: Solving Display Problems

    Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 111 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 112 Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor.
  • Page 113 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...
  • Page 114 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.

  • Page 115: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 116 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 117: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 118 Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.

  • Page 119: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.
  • Page 120 Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the key) to display the Start menu.

  • Page 121: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 122 DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.

  • Page 123: Solving Network Problems

    Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
  • Page 124 Table 7-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN.
  • Page 125 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 126 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 127: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 128 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.

  • Page 129: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 130: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in...
  • Page 131 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.

  • Page 132: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 133: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 134 Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.

  • Page 135: Solving Software Problems

    ● to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 136 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.

  • Page 137: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 138: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
  • Page 139 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 140 Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off.
  • Page 141 Control panel message Description Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may Reseat CPU or chassis fan. have malfunctioned. Reseat fan cable. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may Reseat power supply fan.
  • Page 142 Drive Protection System test in F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 143 Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 144 Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
  • Page 145 Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware. has been recently updated, restore previous system BIOS version.

  • Page 146: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.
  • Page 147 LEDs continue until Reseat DIMMs. problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Interpreting POST diagnostic front panel LEDs and audible codes...
  • Page 148 Activity Beeps Possible cause Recommended action Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card. followed by a two second pause. Beeps stop after fifth Replace the graphics card. iteration but LEDs continue until problem is solved.
  • Page 149 Activity Beeps Possible cause Recommended action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) followed by a two second previously enabled on this utility.

  • Page 150: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 151: Establishing A Setup Or Power-On Password

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.

  • Page 152: Changing A Setup Or Power-On Password

    Replace the jumper. Replace the rear cover. Reconnect the external equipment. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. Establish the new passwords in Computer Setup. See Computer Setup (F10) Utility on page 71 information.

  • Page 153: Deleting A Setup Or Power-On Password

    Deleting a Setup or Power-On password To delete the power-on or setup password, complete the following steps: Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: Press the Esc key while “Press the ESC key for Startup Menu”...
  • Page 154 The password jumper is green so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2.

  • Page 155: Clearing And Resetting The Cmos

    Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
  • Page 156 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts &...

  • Page 157: 10 Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

  • Page 158: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Downloading HP PC Hardware Diagnostics to a USB device There are two options to download HP PC Hardward Diagnostics to USB device. Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version. Go to http://www.hp.com. Click the UEFI Dowload link, and then select Run.

  • Page 159: 11 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 160: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 161: Restoring And Recovering Using Windows 8 Tools

    Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made.

  • Page 162: Using Windows 8 Reset

    If Windows is not responding, use these steps to start Refresh: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...

  • Page 163: Recovery Using The Windows 8 Recovery Usb Flash Drive

    If Windows is not responding, use these steps to start Reset: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...

  • Page 164: Recovery Using Windows 8 Operating System Media (Purchased Separately)

    Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support.

  • Page 165: Backing Up, Restoring, And Recovering In Windows 7

    Backing up your information on page 158. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 166: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Close all open programs. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 167: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 168: Backing Up Your Information

    After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Driver disk. From the drop-down menu, select the drive for burning the recovery media.

  • Page 169: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the recovery disc set by calling support.

  • Page 170: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 171: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 172 CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

  • Page 173: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 174 Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery.
  • Page 175 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 176: Appendix B Statement Of Volatility

    Statement of Volatility HP confirms that the Intel-based business desktop HP EliteDesk 700 G1 Small Form Factor systems contain DDR3 volatile memory (memory amount depends on the customer configuration). In addition, the motherboard in the condition originally shipped without subsequent modification or the addition or...
  • Page 177 In the Key Management section, use the arrow key to select Clear secure boot keys. Use the spacebar to select clear. Press to accept changes. From the main menu, select File > Save Changes and Exit. Re-enter F10 Setup. If the Ownership Tag or Asset Tag is set, manually clear it under Security > System IDs. Select File >...

  • Page 178: Appendix C Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 179: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 180: Appendix D Specifications

    Specifications Chassis (in the desktop position) 3.95 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.9 cm Depth Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...
  • Page 181 Rated Input Current This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.

  • Page 182: Index

    Index cleaning expansion card access panel computer 17 SFF installation 31 illustrated 8 mouse 18 SFF removal 31 locked 90 safety precautions 17 SFF removal and replacement CMOS f11 recovery, Windows 8 151 backing up 140 fan duct audible codes 136 clearing and resetting 145 illustrated 10 audio problems 105...
  • Page 183 119 optical drive hood sensor problems 120 illustrated 10 optical drive (slim) rear panel components HP Recovery Disc Creator, using SFF installation 43 SFF 3 SFF removal 42 recovery discs, steps for creating overheating, prevention 16 Windows 7 156...
  • Page 184 SFF expansion card 31 speaker removal and tower conversion SFF media card reader 39 replacement 62 SFF 70 SFF slim optical drive 42 system board removal and resetting replacement 66 ventilation, proper 16 CMOS 140 Smart Cover Lock password jumper 140 SFF removal and replacement restore Wake-on-LAN feature 113...

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