HP EliteDesk 700 MT G1 Maintenance And Service Manual
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HP EliteDesk 700 MT G1 Maintenance And Service Manual

HP EliteDesk 700 MT G1 Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteDesk 700 MT G1

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Summary of Contents for HP EliteDesk 700 MT G1

  • Page 1 Maintenance and Service Guide HP EliteDesk 700 MT G1...
  • Page 2 This computer may require upgraded and/ or proprietor. separately purchased hardware and/or a DVD drive to install the Windows 7 software and The only warranties for HP products and take full advantage of Windows 7 functionality. services are set forth in the express warranty http://windows.microsoft.com/en-us/...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Microtower (MT) chassis spare parts ........................5 Computer major components ......................
  • Page 6 SATA hard drive cables ............................18 SATA data cable ..........................18 SMART ATA drives ..............................18 Cable management .............................. 19 4 Removal and replacement procedures – Microtower (MT) chassis ..............20 Preparation for disassembly ..........................20 Access panel ................................ 21 Front bezel ................................
  • Page 7 Why run HP PC Hardware Diagnostics ......................110 How to access and run HP PC Hardware Diagnostics ..................110 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............110 10 System backup and recovery ........................112 Backing up, restoring, and recovering in Windows 8.1 or Windows 8 ............. 112...
  • Page 8 Creating recovery media ......................... 115 Creating recovery media using HP Recovery Manager (select models only) ....115 Creating recovery discs with HP Recovery Disc Creator (select models only) .... 116 Creating recovery discs ................116 Backing up your information ..................117 System Restore ..........................

  • Page 9: Product Features

    Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Standard configuration features...

  • Page 10: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) Headphone Connector Dual-State Power Button SD Card Reader USB 2.0 Ports (black) Hard Drive Activity Light USB 3.0 Ports (blue) Microphone/Headphone Connector NOTE:...

  • Page 11: Rear Panel Components

    (green) NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.

  • Page 12: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 13: Illustrated Parts Catalog

    Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Microtower (MT) chassis spare parts...
  • Page 14 Item Description Front bezel Slim optical drive bezel blank Access panel Power supply 280W, 92% efficient 280W, 90% efficient 280W, 85% efficient (for use only in China) 280W, standard System board (includes replacement thermal material) For use in models without Windows 8.1 For use in models with Windows 8.1 Standard For use in models with Windows 8.1 Professional For use in NetClone models...

  • Page 15: Cables

    Cables Item Description Front I/O assembly SATA drive power cable SATA data cable, 14 inch, 1 straight end, 1 angled end Adapter, DisplayPort to HDMI Adapter, DisplayPort to HDMI 1.4 Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI DisplayPort cable Microtower (MT) chassis spare parts...

  • Page 16: Misc Parts

    Misc parts Chapter 2 Illustrated parts catalog...
  • Page 17 Item Description Fan sink (includes replacement thermal material) Speaker Hard drive conversion bracket, 2.5-inch to 3.5-inch Adapter, USB 3.0 to USB 2.0 (for use with card reader) Solenoid lock Hood sensor Clamp lock Printer port, PCI card (10) Serial port, PCI card Secure Digital (SD) card reader Rubber foot kit Keyed cable lock...

  • Page 18: Drives

    Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, hybrid SSD, 2.5-inch 500-GB, 7200-rpm 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, 2.5-inch, self-encrypting (SED) 500-GB, 7200-rpm, 3.5-inch 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), self-encrypting drive (SED) 128-GB Solid-state Drive (SSD)

  • Page 19: Misc Boards

    Misc boards Item Description Intel PRO/1000 NIC WLAN modules WLAN 802.11 a/b/g/n + Bluetooth 4.0 module HP WLAN 802.11 a/b/g/n 2x2 module HP WLAN 802.11 a/g/n module (for use only in Indonesia) Microtower (MT) chassis spare parts...

  • Page 20: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 21: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 22: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 23: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 24: Cleaning The Monitor

    ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 25: Screws

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 26: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 27: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 28: Removal And Replacement Procedures - Microtower (Mt) Chassis

    Removal and replacement procedures – Microtower (MT) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 29: Access Panel

    Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page Lift up on the access panel handle (1), slide the computer back approximately 12 mm (1/2 inch) (2), and then lift the access panel off the computer (3).

  • Page 30: Front Bezel

    Front bezel Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Chapter 4 Removal and replacement procedures –...

  • Page 31: Optical Drive Bezel Blank

    Optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page To remove the bezel blank, press upward on the bottom tab and press downward on the top tab on the...

  • Page 32: Memory

    Memory Description 8-GB, PC3-12800 4-GB, PC3-12800 2-GB, PC3-12800 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 33: Installing Dimms

    ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
  • Page 34 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.

  • Page 35: Expansion Cards

    Expansion cards The computer has two PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot. NOTE: You can install a PCI Express x1, x8, or x16 expansion card in the PCI Express x16 slot. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4.
  • Page 36 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other components. Chapter 4 Removal and replacement procedures –...
  • Page 37 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up then away from the inside of the chassis to remove it. Be sure not to scrape the card against other components.

  • Page 38: Drives

    Rotate the slot cover retention latch back in place to secure the expansion card. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the computer access panel. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the computer access panel was removed.
  • Page 39 (labeled SATA1 and SATA2). ● HP has provided four extra 6-32 silver mounting screws installed next to the hard drive bays (1). The mounting screws are required for hard drives installed in the upper (secondary) hard drive bay. If you are replacing a primary hard drive in the lower bay, remove the silver and blue mounting screws from the old drive and install them in the new drive.

  • Page 40: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity.

  • Page 41: Installing A Slim Optical Drive

    CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. Push inward on the green release latch on the underside of the drive (1) and push the rear of the drive forward to unlock it (2), and then slide the drive out of the drive bay (3).

  • Page 42: Removing A Hard Drive

    Slide the optical drive all the way into the drive bay (1) until the green latch locks onto the bottom of the drive bay (2). Connect the power cable and data cable to the back of the optical drive. If installing a new drive, connect the opposite end of the data cable to one of the light blue SATA connectors (labeled SATA1 and SATA2) on the system board.

  • Page 43: Installing A Hard Drive

    Pull the green latch next to the drive outward (1) and slide the drive out of the bay (2). Installing a hard drive Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21).
  • Page 44 The lower hard drive bay requires silver and blue mounting screws. The upper hard drive bay requires all silver mounting screws. HP has supplied four extra silver mounting screws installed on the chassis next to the hard drives that are used when installing a hard drive in the upper drive bay. Refer to Drives on page 30 for an illustration of the location of the extra mounting screws.
  • Page 45 ● If installing a hard drive in the lower (primary) drive bay, remove the silver and blue mounting screws from the old drive and install them in the new drive. Slide the drive into the drive bay, making sure to align the mounting screws with the guide slots, until the drive snaps into place.
  • Page 46 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the power supply to the rear of the hard drive bays. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.

  • Page 47: Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 48 Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.

  • Page 49: Drive Power Cable

    Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Disconnect the cable from the optical drive (1) and the hard drive (2) Remove the cable from the clips on the base pan and on the side of the hard drive cage (3). Disconnect the cable from the system board connector labeled SATAPWR0 (4), and then remove the cable from the computer.

  • Page 50: Front I/O And Power Switch Assembly

    Front I/O and power switch assembly Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the computer access panel (Access panel on page 21). Remove the front bezel (Front bezel on page 22). Remove the Torx T15 screw (1) that secures the assembly to the chassis, and then push the tab on the right side of the assembly (2) to disengage it from the chassis.
  • Page 51 Remove the cables from the clips on the base pan. Rotate the assembly into the chassis (1). Front I/O and power switch assembly...
  • Page 52 Disconnect the four cables from the following system board connectors: (2): Front USB (yellow) (3): Front AUD (blue) (4): Front USB3.0 (blue) (5): PB/LED (black) Remove the assembly from the inside of the computer. To reinstall the assembly, reverse the removal procedure. Chapter 4 Removal and replacement procedures –...

  • Page 53: Heat Sink

    Heat sink CAUTION: The bond between the heat sink and the processor may be very tight. If the computer will power on, before removing the heat sink, turn on the computer until it warms the heat sink. Warming the heat sink lessens the bond between the heat sink and the processor, thereby making separating them easier.

  • Page 54: Processor

    After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Chapter 4 Removal and replacement procedures – Microtower (MT) chassis...

  • Page 55: Speaker

    Speaker Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Remove the speaker cable from the clip on the base pan. Disconnect the speaker wire from the system board connector labeled SPKR (1). From the inside of the chassis, remove the silver Torx T15 screw (2) that secures the speaker to the chassis.

  • Page 56: Rear Chassis Fan

    Rear chassis fan Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Remove the three silver Phillips screws that secure the fan to the rear of chassis. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2. Lift the fan out of the chassis (2).

  • Page 57: Power Supply

    Power supply Description Power supply, 280W, 92% efficient Power supply, 280W, 90% efficient Power supply, 280W, 85% efficient (for use only in China) Power supply, 280W, standard Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21).
  • Page 58 Remove the power cable from the clip on the base pan. Disconnect the power supply cable from the PWR system board connector (1) and the PWRCPU system board connector (2). Press the tab (3) on the base pan in front of the power supply that holds it in place. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (4).

  • Page 59: System Board

    System board Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in NetClone models Prepare the computer for disassembly (Preparation for disassembly on page 20).
  • Page 60 Slide the system board toward the front of the computer to disengage the I/O panel (1), and then lift the system board out of the computer (2). When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.

  • Page 61: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component PWRCPU White 4-pin processor power SATA1 Light Any SATA device other than the blue primary hard drive PROCESSOR Silver Processor FRONT USB Yellow Front I/O CPUFAN White Processor fan PSWD Green...
  • Page 62 White 6-pin main power connector X1PCIEXP1 Black PCI Express x1 FRONT Blue Front I/O/power switch X16PCIEXP Black PCI Express x16 USB3.0 MEDIA 3.0 Black Media card reader connector Black Optional parallel port SATA2 Light Any SATA device other than COMB Black Optional second serial port blue...

  • Page 63: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 64: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 65: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—File Option Description System Information Lists: ● Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...

  • Page 66: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 67: Computer Setup-Security

    Table 5-2 Computer Setup—Storage (continued) NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press (to access the boot menu) and then (Boot Order), or only...
  • Page 68 Table 5-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● Network controller ● Serial port (if applicable) ● Parallel port (if applicable) ● SATA ports (varies by model) USB Security Allows you to set Enabled/Disabled (default is Enabled) for:...
  • Page 69 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 70: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-4 Computer Setup—Power Option Description ● OS Power Management Runtime Power Management—Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 71: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 72 Table 5-5 Computer Setup—Advanced (for advanced users) (continued) Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Allows you to enable or disable: ●...

  • Page 73: Recovering The Configuration Settings

    Use Proxy (Enabled/Disabled). When enabled, displays Proxy Address field to configure the URL of the proxy server. Default is disabled. Update BIOS via Network Allows you to use F10 Setup to check for BIOS updates from hp.com and apply them using either a manual selection or an automatically scheduled check on boot-up. NOTE: If Windows BitLocker Drive Encryption (BDE) is enabled, HP requires that BDE be suspended temporarily before the BIOS is flashed.

  • Page 74: Troubleshooting Without Diagnostics

    Helpful hints on page 67 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.

  • Page 75: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 76: Solving General Problems

    ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 77 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 78 Poor performance. Cause Solution Processor is too hot. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. Make sure fans are connected and working properly (some fans only operate when needed).
  • Page 79 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 80: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 81: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 82 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard ▲ Perform Drive Protection System (DPS) testing in system drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 83: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.

  • Page 84: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
  • Page 85 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 86 Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board.
  • Page 87 Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected.

  • Page 88: Solving Audio Problems

    Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 89 Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.

  • Page 90: Solving Printer Problems

    Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.

  • Page 91: Solving Keyboard And Mouse Problems

    Printer will not print. Cause Solution If you are on a network, you may not have made the connection Make the proper network connections to the printer. to the printer. Printer may have failed. Run printer self-test. Printer will not turn on. Cause Solution The cables may not be connected properly.
  • Page 92 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of the computer, and then restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer.

  • Page 93: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds.
  • Page 94 Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Chapter 6 Troubleshooting without diagnostics...

  • Page 95: Solving Network Problems

    Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or For systems with a graphics card: system board is bad.
  • Page 96 Table 6-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution From the Start screen, type c, and then select Control Panel from the list of applications. Select Network and Sharing Center, and then click the Ethernet link next to the connection. Click the Properties button.
  • Page 97 Table 6-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.

  • Page 98: Solving Memory Problems

    Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.
  • Page 99 Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 100: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 101 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.

  • Page 102: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 103: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.

  • Page 104: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 105 Computer will not continue after HP logo screen displays. Cause Solution Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.

  • Page 106: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.
  • Page 107 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 108 Control panel message Description Recommended action 219-ECC Memory Module Detected ECC Recently added memory module(s) support ECC If additional memory was recently added, Modules not supported on this Platform memory error correction. remove it to see if the problem remains. Check product documentation for memory support information.
  • Page 109 Control panel message Description Recommended action 515-Power Supply fan not detected Power supply fan is not connected or may have Reseat power supply fan. malfunctioned. Reseat fan cable. Replace power supply fan. 601-Diskette Controller Error Diskette controller circuitry or floppy drive Check and/or replace cables.
  • Page 110 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached.

  • Page 111: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action Network Server Mode Active and No Keyboard Keyboard failure while Network Server Mode Reconnect keyboard with computer Attached enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.
  • Page 112 Reseat DIMMs. is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by Reseat the graphics card.
  • Page 113 Activity Beeps Possible cause Recommended action but LEDs continue until problem Replace the system board. is solved. System does not power on and None System unable to power on. Press and hold the power button for less than 4 LEDs are not flashing. seconds.

  • Page 114: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 115: Changing A Setup Or Power-On Password

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 116: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
  • Page 117 CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 55 for information on backing up the CMOS settings.

  • Page 118: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
  • Page 119 Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. Click Download, and then select Run. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 111...

  • Page 120: 10 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 121: Using Reset When The System Is Not Responding

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 113.

  • Page 122: Recovery Using Windows Operating System Media (Purchased Separately)

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 123: Creating Recovery Media

    117. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 124: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 125: Backing Up Your Information

    Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

  • Page 126: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 127: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 128: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 129 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 121...

  • Page 130: Appendix A Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 131: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 132: Appendix B Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
  • Page 133 To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button.

  • Page 134: Appendix C Specifications

    Specifications MT Specifications Table C-1 Specifications Chassis 14.0 in 355 mm Height 6.7 in 170 mm Width 14.1 in 358 mm Depth Approximate Weight 14.0 lb 6.35 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...
  • Page 135 Table C-1 Specifications (continued) 80 PLUS Platinum 280W active PFC 280W active PFC; 90/92/89% efficient at 20/50/100% load (115V) 280W active PFC; 91/93/90% efficient at 20/50/100% load (230V) The 280W power supply meets the 5000m requirements of CCC. Rated Input Current 3.6A Current Leakage (NFPA 99) With ground...

  • Page 136: Index

    Index mouse 16 f11 recovery, Windows 8 112 access panel safety precautions 15 f11 recovery, Windows 8.1 112 locked 69 CMOS fan sink, MT MT removal 21 backing up 106 illustrated 9 access panel, MT clearing and resetting 108 fan, MT illustrated 6 computer cleaning 15 illustrated 9...
  • Page 137 F10 Setup 68 hood sensor replacement 46 flash drive 94 illustrated 9 rear chassis fan removal and front panel 95 HP PC Hardware Diagnostics (UEFI) replacement 48 general 68 downloading 110 speaker removal and hard drive 73 HP Recovery Disc Creator, using...
  • Page 138 MT speaker 47 specifications Windows 7 operating system DVD MT system board 51 computer 126 creating 116 removing memory 24 using for restore 120 expansion card 27 static electricity 12 Windows 7 operating system media hard drive 34 system board creating 116 MT access panel 21 illustrated 6...

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