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Cisco prime home Configuring And Troubleshooting
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Cisco prime home Configuring And Troubleshooting

Cisco prime home Configuring And Troubleshooting

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Configuring and Troubleshooting Set-Top Boxes
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Diagnose RF Tuner Issues

The Device View > RF Tuners portlet displays RF Signal data and provide the tools to troubleshoot signal
problems. Here, you can gain a broad, but accurate, view of the current RF tuners' statuses and identify the
root cause of problems associated with tuning, frequency, or errors. In the History section, the tuners are
sampled every half an hour and when the subscriber changes TV channel.
The RF Tuners Overview displays the tuners in real-time with signal strength, quality and frequency for those
tuners that are locked into signals. Numbers displayed in red show that they are either below or above the
required threshold.
The column heading Channel refers to a specific channel translated from the equivalent frequency. In
Note
devices that do not support this feature, the column heading is displayed as Frequency.
Column Name
Tuner
OL-32174-01
Description
Tuner number
Cisco Prime Home User Guide 6.3
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Summary of Contents for Cisco prime home

  • Page 1: Table Of Contents

    The column heading Channel refers to a specific channel translated from the equivalent frequency. In Note devices that do not support this feature, the column heading is displayed as Frequency. Column Name Description Tuner Tuner number Cisco Prime Home User Guide 6.3 OL-32174-01...
  • Page 2 Note that a failure might include errors from more than one category. Quadrant This screen displays RF signal strength and signal quality historical trend for each quadrant (VL, VH, HL, HH). Displayed for supporting satellite devices only. Cisco Prime Home User Guide 6.3 OL-32174-01...

  • Page 3: Protect End-User Privacy

    • If the Privacy mode is set accordingly, then after the CSR clicks the Retrieve icon, Prime Home displays a pop-up box asking for confirmation that the customer has consented to share this information. If not, then the data is not displayed.

  • Page 4: View Hard Disk Information

    Support for more information on language support. • You can click Expand to drill down to the root cause of the problem and see a recommendation from Prime Home as to how to proceed. Configure STB and IPC Settings The Settings menu option provides portlets for configuring different types of device settings. Each parameter shows Current Value, Previous Value and Default Value.

  • Page 5: Quick Guide To Troubleshooting Set-Top Boxes

    Customer unable to watch VOD Session issues VOD Alert Navigate to Device View recorded program > VOD and check list of VOD sessions with error indication (e.g. tuning errors, setup errors, etc) Cisco Prime Home User Guide 6.3 OL-32174-01...
  • Page 6 STB faults - such failure > Quick Actions and as being unable to change select Factory Reset / WAN connection is down channel or picture freezes Factory Reset Retain Wireless / Reboot Cisco Prime Home User Guide 6.3 OL-32174-01...