Panasonic AW-HE130KP Operating Instructions Manual page 115

Troubleshooting (continued)
Symptom
Screens displays take a while to
appear
Cannot access the camera from a
mobile terminal
The shortcut icon of the camera does
not appear under [Network] on the
personal computer
• Is access being performed in HTTPS mode?
Screen displays may take a while to appear in HTTPS mode due to signal
processing.
• Is the unit on the same local network and being accessed via proxy?
→ C onfigure the web browser settings so that access is not performed via proxy.
• Are multiple users accessing the unit's IP images at the same time?
→ W hen multiple users access the unit's IP images at the same time, images may
take some time to appear, and the frame rate of the IP images may drop.
• Is the URL correct? Has "/mobile" been entered at the end of the URL?
→ C heck whether the URL has been entered correctly. When accessing the unit from
a mobile terminal, "/mobile" must be added to the end of the URL used to access
the unit from a personal computer.
• Is the HTTPS SSL encryption of the mobile terminal different from that of the
unit?
→ S et [HTTPS] - [Connection] for the unit to [HTTP], and initiate access again.
• Are you accessing via "http://" while using the HTTPS function?
→ W hen using the HTTPS function, access via "https://". Port number entry is also
necessary.
• Has the Windows UPnP component been added?
→ A dd the Windows UPnP component to the personal computer you are using.
Cause and solution Reference pages
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page 104
page 93
page 107
page 92
115