D-Link DWA-520 User Manual page 43

Section 5 - Troubleshooting
2. I cannot connect to the access point or the wireless router.
• Make sure that the SSID on the DWA-520 Desktop adapter is exactly the same as the SSID on the
Access Point or wireless router.
• Move the DWA-520 and Access Point or Wireless router into the same room and then test the wireless
connection.
• Disable all security settings. (WEP, MAC Address Control, AES)
• Make sure that the Radio is not locked down to a different frequency
• Turn off your Access Point and the computer with the DWA-520. Turn on the Access Point, and then
turn on the computer with the DWA-520.
• Refresh the DWA-520 Utility
3. The DWA-520 Power and Link lights are not on.
• Check to see if the DWA-520 Desktop adapter is firmly inserted into the Desktop slot of your laptop
computer.
4. I forgot my encryption key.
• Reset the Access Point to its factory default settings and restore the DWA-520 Wireless Desktop Adapter
to the factory default settings. (The default settings are listed in the Using the Configuration Utility section
in this manual.)
D-Link DWA-50 User Manual