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Dell DL4000 Owner's Manual

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Dell DL4000 Appliance
Owner's Manual
Regulatory Model: E16S Series
Regulatory Type: E16S001

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Summary of Contents for Dell DL4000

  • Page 1 Dell DL4000 Appliance Owner's Manual Regulatory Model: E16S Series Regulatory Type: E16S001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc.

  • Page 3: Table Of Contents

    Contents 1 About your system....................7 ..................... 7 Front-panel features and indicators ..........................8 Diagnostic indicators .......................9 Hard-Drive indicator patterns ....................10 Back-panel features and indicators ..........................11 NIC indicator codes ........................12 Power indicator codes ....................... 13 Other information you may need 2 Using the System Setup and boot manager...........15 ........................
  • Page 4 ......................28 Removing the front bezel ....................... 29 Installing the front bezel ......................29 Opening and closing the system ........................29 Opening the system ........................30 Closing the system ..........................30 Inside the system ............................ 31 Cooling shroud .......................31 Removing the cooling shroud ......................
  • Page 5 Troubleshooting expansion cards ....................... 73 Troubleshooting processors 5 Using system diagnostics.................. 74 ........................74 Dell online diagnostics ....................74 Dell embedded system diagnostics ................. 74 When to use the embedded system diagnostics ................75 Running the embedded system diagnostics ......................75 System diagnostic controls 6 Jumpers and connectors..................
  • Page 6 7 Technical specifications..................80 8 System messages....................85 ........................85 System error messages ..........................99 Warning messages ........................100 Diagnostic messages ..........................100 Alert messages 9 Getting help....................... 101 ..........................101 Contacting Dell ......................... 101 Documentation feedback ..................... 101 Locating your system service tag...

  • Page 7: About Your System

    About your system Front-panel features and indicators Figure 1. Front-panel features and indicators Item Indicator, Button, or Icon Description Connector Diagnostic indicators The diagnostic indicators light up to display error status. System health indicator The system health indicator blinks amber when a system fault is detected.

  • Page 8: Diagnostic Indicators

    Item Indicator, Button, or Icon Description Connector System identification The identification buttons on the front and back button panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the system status indicator on the back flashes until one of the buttons is pressed again.

  • Page 9: Hard-Drive Indicator Patterns

    Temperature indicator Condition Corrective Action The indicator Ensure that none of the following conditions exist: blinks amber if the • A cooling fan is removed or has failed. system • System cover, cooling shroud, EMI filler panel, memory- experiences a module blank, or back-filler bracket is removed.

  • Page 10: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) Blinks green two Identifying drive or preparing for removal times per second Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.

  • Page 11: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold for more than 15 seconds. System identification Allows you to connect the optional system status connector indicator assembly through the optional cable management arm.

  • Page 12: Power Indicator Codes

    Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 green Gbps). Link indicator is The NIC is connected to a valid network at less than its maximum port speed.

  • Page 13: Other Information You May Need

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at dell.com/ support/manuals.
  • Page 14 NOTE: Always check for updates on dell.com/support/manuals and read the updates first because they often supersede information in other documents.

  • Page 15: Using The System Setup And Boot Manager

    <F2> Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 16: Entering System Setup

    Entering System Setup Turn on or restart your system. Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding to error messages If an error message is displayed while the system is booting, make a note of the message.

  • Page 17: System Bios Screen

    Menu Item Description iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS screen NOTE: The options for System Setup change based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.

  • Page 18: Memory Settings Screen

    Menu Item Description System Displays the contact information of the system manufacturer. Manufacturer Contact Information Memory settings screen Menu Item Description System Memory Displays the amount of memory installed in the system. Size System Memory Displays the type of memory installed in the system. Type System Memory Displays the system memory speed.
  • Page 19 Menu Item Description NOTE: QPI Speed displays only when both the processors are installed. Alternate RTID Allows you to allocate more RTIDs to the remote socket, increasing cache (Requestor performance between the sockets or work in normal mode for NUMA. By default, Transaction ID) the Alternate RTID (Requestor Transaction ID) Setting is set to Disabled.

  • Page 20: Sata Settings Screen

    Menu Item Description Level 3 Cache Displays the total L3 cache. Number of Cores Displays the number of cores per processor. SATA settings screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID modes. By default, the Embedded SATA option is set to AHCI.

  • Page 21: Serial Communications Screen

    Menu Item Description front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On. Integrated Allows you to enable or disable the integrated network card 1. By default, the Network Card 1 Integrated Network Card 1 option is set to Enabled.

  • Page 22: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 23: System Security Screen

    Menu Item Description Memory Refresh Allows you to set the memory refresh rate. By default, the Memory Refresh Rate Rate option is set to 1x. Memory Operating Allows you to set the DIMM voltage selection. When set to Auto, the system Voltage automatically sets the system voltage to the optimal setting based on the DIMM capacity and the number of DIMMs installed.

  • Page 24: Miscellaneous Settings

    Menu Item Description NOTE: BIOS updates using the Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled.

  • Page 25: Assigning A System And/Or Setup Password

    Setup This is the password that you must enter to access and make changes to the BIOS password or UEFI settings of your system. CAUTION: Avoid leaving your system running and unattended. Enabling the password feature provides a basic level of security for the data on your system. NOTE: Your system is shipped with the system and setup password feature disabled.

  • Page 26: Using Your System Password To Secure Your System

    To delete or change the existing System and/or Setup password: To enter System Setup, press <F2> immediately after a power-on or restart. In the System Setup Main Menu, select System BIOS and press <Enter>. The System BIOS screen is displayed. In the System BIOS Screen, select System Security and press <Enter>.

  • Page 27: Embedded System Management

    Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.

  • Page 28: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 29: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 30: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 31: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 32: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 33 The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12- socket set is organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket black, and the third socket green. NOTE: DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2.

  • Page 34: Mode-Specific Guidelines

    channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12 Mode-specific guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected.
  • Page 35 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 36: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 37: Hard Drives

    Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the memory module in the socket. NOTE: The memory-module socket has an alignment key that allows you to install the memory module in the socket in only one orientation. CAUTION: To prevent damage to the memory-module socket during installation, apply pressure at both ends of the memory module evenly.

  • Page 38: Removing A Hot-Swap Hard Drive

    CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and insertion. CAUTION: Do not turn off or reboot your system while the hard drive is being formatted.

  • Page 39: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Installing A Hard Drive Into A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 41: Removing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 42: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 44: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 45 Figure 18. Removing and installing the expansion card riser 1 expansion-card riser 1 expansion card riser guide back (right) riser guide back (left) connector...

  • Page 46: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 47: Removing The Integrated Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing The Integrated Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Removing A Processor

    CAUTION: Processors should only be replaced when working with Dell Support. Damage due to configuration changes or servicing that is not authorized by Dell is not covered by your warranty. NOTE: To ensure proper system cooling, you must install a processor blank and a heat-sink blank in any empty processor socket.
  • Page 51 Figure 21. Removing and installing the processor heat sink heat sink retention sockets (2) retention screws (2) processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever near the unlock icon release the lever from the locked position by pushing down and out from under the tab.
  • Page 52 Figure 22. Processor shield opening and closing lever sequence close-lock symbol processor socket-release lever processor processor socket-release lever open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 53: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Power Supplies

    Open the system. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.

  • Page 55: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Installing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 59 CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. Remove all hard drives. Disconnect the SAS/SATA data cable(s) and power cable from the backplane. If applicable, disconnect the power/data cable from the optical drive.

  • Page 60: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 64 c. Pull the mini SAS cable out of the connector on the system board. mini SAS cable connector metal tab connector on the system board Disconnect all other cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis.

  • Page 65: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Troubleshooting A Serial I/O Device

    If the problem is resolved, restart the system, enter the System Setup, and check if the non- functioning USB ports are enabled. Replace the keyboard/mouse with another working keyboard/mouse. If the problem is resolved, replace the faulty keyboard/mouse. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system.

  • Page 68: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 75: Running The Embedded System Diagnostics

    As the system boots, press <F11>. Use the up and down arrow keys to select System Utilities → Launch Dell Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system.

  • Page 76: Jumpers And Connectors

    Jumpers and connectors System board jumper settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 3. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 77: System Board Connectors

    System board connectors Figure 31. System board connectors and jumpers Item Connector Description J_PS2 PSU 2 power connector J_SATA_CD Optical drive SATA connector J_BP0 Hard-drive backplane power connector J_PS1 PSU 1 power connector J_RIPS Redundant internal persistent storage unit connector J_NDC Network daughter card connector J_RISER_3A...
  • Page 78 Item Connector Description J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2A Riser 2 connector J_RISER_1A Riser 1 connector TOUCH POINT Touch point for holding system board J_RISER_2B Riser 2 connector J_RISER_1B Riser 1 connector J_STORAGE Storage controller card connector J_SASX8...

  • Page 79: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Technical Specifications

    Technical specifications Processor Standard configuration Dual six core Intel Xeon E5-2640 product family High Capacity configuration Dual eight core Intel Xeon E5-2665 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half-length x8 link (Slot 2) One half-height, half-length x16 link Riser 3 (Slot 1) One full-height, three fourth-length x16...
  • Page 81 Expanded Operating Temperature NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. NOTE: When operating in the expanded temperature range, system performance may be impacted. NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log.
  • Page 82 130 W (4 core) and 135 W processor is not supported • Redundant power supplies are required • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets.
  • Page 83 Environmental Operating 0.26 G at 5 Hz to 350 Hz (all operation orientations). Storage 1.87 G at 10 Hz to 500 Hz for 15 min (all six sides tested). Maximum Shock Operating One shock pulse in the positive z axis of 31 G for 2.6 ms in all operational orientations.
  • Page 84 Environmental • Residual dust present in the air must have a NOTE: Applies to data center and non-data deliquescent point less than 60% relative center environments. humidity. Gaseous Contamination NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity. Copper Coupon Corrosion Rate <300 Å/month per Class G1 as defined by ANSI/ ISA71.04-1985.

  • Page 85: System Messages

    System messages System error messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Some messages are also displayed in an abbreviated form on the system's LCD, if the system includes that feature.
  • Page 86 Error Code Message Information If the issue persists, see Getting Help. ASR0000 Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. ASR0001 Message The watchdog timer reset the system.
  • Page 87 Error Code Message Information Action Check system fans. If the problem persists, see Getting Help. CPU0000 Message CPU <number> has an internal error (IERR). Details System Event Log and Operating System Logs may indicate that the exception is external to the processor. Action Review System Event Log and Operating System Logs.
  • Page 88 Error Code Message Information CPU0700 Message CPU <number> initialization error detected. Details System BIOS was unable to initialize the processor. Action Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help.
  • Page 89 Error Code Message Information Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help. CPU0704 Message CPU <number> machine check error detected. Details System event log and operating system logs may indicate that the exception is external to the processor.
  • Page 90 Error Code Message Information HWC2003 Message The storage <name> cable is not connected, or is improperly connected. Details The cable may be necessary for proper operation. System functionality may be degraded. Action Check if the cable is present, then reinstall or reconnect. HWC2005 Message The system board <name>...
  • Page 91 Error Code Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help. MEM0702 Message Correctable memory error rate exceeded for <location>. Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
  • Page 92 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1308 Message A PCI parity error was detected on a component at bus <bus>device<device>function <func>. Details System performance may be degraded, PCI device may fail to operate, or system may fail to operate.
  • Page 93 Error Code Message Information PDR0001 Message Fault detected on drive <number>. Details The controller detected a failure on the disk and has taken the disk offline. Action Remove and re-seat the failed disk. If the issue persists, see Getting Help. PDR1016 Message Drive <number>...
  • Page 94 Error Code Message Information Action Verify the input source is attached to the power supply. Verify the input power is within the operating requirements for the power supply. PSU0006 Message Power supply <number> type mismatch. Details Power supplies should be of the same input type and power rating.
  • Page 95 Error Code Message Information PSU0034 Message An under voltage fault detected on power supply <number>. Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action Remove and reinstall the power supply. Check cables and subsystem components in the system for damage.
  • Page 96 Error Code Message Information Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help. PSU1204 Message The power supplies are not redundant. Insufficient resources to maintain normal operations. Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change.
  • Page 97 Error Code Message Information Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used. Action If unintended, remove the media and disable write protection. RFM1201 Message Internal Dual SD Module redundancy is lost. Details Either one or both the SD cards are not functioning properly.
  • Page 98 Error Code Message Information Details The chassis was opened while the power was off. System security may have been compromised. Action Close the chassis and verify hardware inventory. Check system logs. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user.

  • Page 99: Warning Messages

    Error Code Message Information Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0120 Message The system inlet temperature is greater than the upper warning threshold. Details Ambient air temperature is too warm or one or more fans may have failed.

  • Page 100: Diagnostic Messages

    Diagnostic messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See the Using system diagnostics for more information about system diagnostics. Alert messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions.

  • Page 101: Getting Help

    Code and Service Tag are found on the front of a physical DR Series system by pulling out the information tag. This can also be found on the support tab in the GUI. This information is used by Dell to...

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