Dell PowerVault DL4000 Owner's Manual
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Dell PowerVault DL4000 Owner's Manual

Dell PowerVault DL4000 Owner's Manual

Dell powervault dl4000 systems owner's manual
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Dell PowerVault DL4000 Systems
Owner's Manual
Regulatory Model: E16S Series
Regulatory Type: E16S001

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Summary of Contents for Dell PowerVault DL4000

  • Page 1 Dell PowerVault DL4000 Systems Owner's Manual Regulatory Model: E16S Series Regulatory Type: E16S001...

  • Page 2: Notes, Cautions, And Warnings

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................7 ........................7 Front-Panel Features And Indicators ..............................8 Diagnostic Indicators ..........................9 Hard-Drive Indicator Patterns ........................10 Back-Panel Features And Indicators ..............................11 NIC Indicator Codes ............................11 Power Indicator Codes ...........................12 Other Information You May Need 2 Using The System Setup And Boot Manager...............15 ............................15 Entering System Setup...
  • Page 4 3 Installing System Components....................27 ..............................27 Recommended Tools .............................27 Front Bezel (Optional) ..........................27 Removing The Front Bezel ..........................28 Installing The Front Bezel ...........................28 Opening And Closing The System ............................28 Opening The System ............................29 Closing The System ..............................29 Inside The System ...............................30 Cooling Shroud .........................30 Removing The Cooling Shroud...
  • Page 5 ....................48 Installing The Integrated Storage Controller ............................48 Network Daughter Card ......................48 Removing The Network Daughter Card ......................49 Installing The Network Daughter Card ................................49 Processors .............................50 Removing A Processor ............................53 Installing A Processor ...............................54 Power Supplies ............................55 Hot Spare Feature ........................55 Removing An AC Power Supply ........................56 Installing An AC Power Supply...
  • Page 6 ...........................74 Troubleshooting Processors 5 Using System Diagnostics.......................75 ............................75 Dell Online Diagnostics ........................75 Dell Embedded System Diagnostics ..................75 When To Use The Embedded System Diagnostics ....................75 Running The Embedded System Diagnostics ..........................76 System Diagnostic Controls 6 Jumpers And Connectors......................77 ..........................77 System Board Jumper Settings ............................78...

  • Page 7: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Diagnostic indicators The diagnostic indicators light up to display error status. System health indicator The system health indicator blinks amber when a system fault is detected.

  • Page 8: Diagnostic Indicators

    Item Indicator, Button, or Icon Description Connector If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds.

  • Page 9: Hard-Drive Indicator Patterns

    Memory indicator Condition Corrective Action The indicator blinks See the system event log or system messages for the location of the amber if a memory failed memory. Reinstall the memory device. If the problem persists, error occurs. Getting Help. Hard-Drive Indicator Patterns Figure 2.

  • Page 10: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) Blinks green three Rebuild aborted seconds, amber three seconds, and off six seconds Back-Panel Features And Indicators Figure 3. Back-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.

  • Page 11: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector Ethernet connectors (4) Four integrated 10/100/1000 Mbps NIC connectors Two integrated 10/100/1000 Mbps NIC connectors and Two integrated 100 Mbps/1 Gbps/10 Gbps SFP+ connectors PCIe expansion card slot Allows you to connect a PCIe expansion card. (riser 3) Power supply (PSU1) 750 W...

  • Page 12: Other Information You May Need

    • The Getting Started Guide provides an overview of setting up your system, and technical specifications. This document is available online at dell.com/support/manuals. • The rack documentation included with your rack solution describes how to install your system into a rack, if...
  • Page 13 • For the full name of an abbreviation or acronym used in this document, see the Glossary at dell.com/support/ manuals. NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often...

  • Page 15: Using The System Setup And Boot Manager

    Using The System Setup And Boot Manager CAUTION: It is recommended that you make BIOS changes only during support calls with certified Dell technicians. NOTE: Solution validation was performed using the factory shipped hardware configuration. System Setup enables you to manage your system hardware and specify BIOS-level options.

  • Page 16: Responding To Error Messages

    If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Error Messages.

  • Page 17: System Information Screen

    NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable. Menu Item Description System Information Displays information about the system such as the system model name, BIOS version, Service Tag, and so on. Memory Settings Displays information and options related to installed memory.

  • Page 18: Processor Settings Screen

    Menu Item Description System Memory Displays the system memory voltage. Voltage Video Memory Displays the amount of video memory. System Memory Specifies whether system memory tests are run during system boot. Options are Enabled and Testing Disabled. By default, the System Memory Testing option is set to Disabled. Memory Operating Specifies the memory operating mode.

  • Page 19: Sata Settings Screen

    Menu Item Description Execute Disable Allows you enable or disable execute disable memory protection technology. By default, the Execute Disable option is set to Enabled. Logical Processor Allows you to enable or disable the OS capability to put logical processors in the idling state in Idling order to reduce power consumption.

  • Page 20: Integrated Devices Screen

    Menu Item Description CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. By default, the Boot Mode option is set to BIOS. NOTE: UEFI is not supported on this system. Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature.

  • Page 21: Serial Communications Screen

    Menu Item Description Embedded Video Allows you to enable or disable the Embedded Video Controller. By default, the embedded Controller video controller is Enabled. SR-IOV Global Enable Allows you to enable or disable the BIOS configuration of Single Root I/O Virtualization (SR- IOV) devices.

  • Page 22: System Security Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 23: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 24: System And Setup Password Features

    Menu Item Description NOTE: This field does not apply to 84-key keyboards. Report Keyboard Allows you to set whether keyboard-related error messages are reported during system boot. Errors By default, the Report Keyboard Errors field is set to Report. F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled.

  • Page 25: Deleting Or Changing An Existing System And/Or Setup Password

    – The password can contain the numbers 0 through 9. – Only lower case letters are valid, upper case letters are not allowed. – Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). A message prompts you to re-enter the system password.

  • Page 26: Operating With A Setup Password Enabled

    Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.

  • Page 27: Installing System Components

    Installing System Components NOTE: Solution validation was performed using the factory shipped hardware configuration. Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers •...

  • Page 28: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 29: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 30: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 31: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 32 NOTE: DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2. Figure 10. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12...

  • Page 33: Mode-Specific Guidelines

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 34: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35: Hard Drives

    Locate the memory-module sockets. Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket. If a memory module blank is installed in the socket, remove it. NOTE: Retain removed memory-module blank(s) for future use. CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.

  • Page 36: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 37: Removing A Hard Drive From A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 38: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 41: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 42 Figure 16. Removing and Installing the Expansion Card Riser 1 1. expansion-card riser 1 2. expansion card 3. riser guide back (right) 4. riser guide back (left) 5. connector Figure 17. Removing and Installing the Expansion Card Riser 3...

  • Page 43: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 44: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 45: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 46: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 47: Removing The Integrated Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing The Integrated Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 51 Figure 21. Removing and Installing the Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab.
  • Page 52 Figure 22. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 53: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Power Supplies

    Open the system. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 55: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Installing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 57 Figure 25. Removing the System Battery Cover 1. system battery cover 2. network daughter card cooling shroud 3. touch points Locate the battery socket. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

  • Page 58: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 59 Figure 27. Removing and Installing the 2.5 Inch Hard-Drive Backplane 1. SAS backplane 6. SAS cables (2) 2. backplane power cable 7. release tabs (2) 3. SD signal cable 8. hard-drive connector 4. backplane signal cable 5. SD card socket...

  • Page 60: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 64 c) Pull the mini SAS cable out of the connector on the system board. a. mini SAS cable connector b. metal tab c. connector on the system board Disconnect all other cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis.

  • Page 65: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 76: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 77: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 3. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 78: System Board Connectors

    System Board Connectors Figure 31. System Board Connectors and Jumpers Item Connector Description J_PS2 PSU 2 power connector J_SATA_CD Optical drive SATA connector J_BP0 Hard-drive backplane power connector J_PS1 PSU 1 power connector J_RIPS Redundant internal persistent storage unit connector J_NDC Network daughter card connector J_RISER_3A...
  • Page 79 Item Connector Description J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2A Riser 2 connector J_RISER_1A Riser 1 connector TOUCH POINT Touch point for holding system board J_RISER_2B Riser 2 connector J_RISER_1B Riser 1 connector J_STORAGE Storage controller card connector J_SASX8...

  • Page 80: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Technical Specifications

    Technical Specifications Processor Processor type Two Intel Xeon E5-2640 product family processors Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half-length x8 link (Slot 2) One half-height, half-length x16 link Riser 3 (Slot 1) One full-height, three fourth-length x16 link or one half-height, half-length x16 link...
  • Page 82 Expanded Operating Temperature NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. NOTE: When operating in the expanded temperature range, system performance may be impacted. NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log.
  • Page 83 Expanded Operating Temperature • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and 20 °C/h (36 °F/h)
  • Page 84 Environmental 35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1 °C/175 m (1 °F/319 ft) above 950 m (3,117 ft). 40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1 °C/125 m (1 °F/228 ft) above 950 m (3,117 ft).

  • Page 85: System Messages

    System Messages System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 86 Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. ASR0001 Message The watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period.
  • Page 87 Error Code Message Information Action Review System Event Log and Operating System Logs. If the issue persists, see Getting Help. CPU0001 number > has a thermal trip (over-temperature) event. Message CPU < Details The processor temperature increased beyond the operational range. Action Review the logs for fan failures.
  • Page 88 Error Code Message Information CPU0701 number > protocol error detected. Message CPU < Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue.
  • Page 89 Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. FAN0000 number >...
  • Page 90 Error Code Message Information Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help MEM0001 Message Multi-bit memory errors detected on a memory device at location(s) location >.
  • Page 91 Error Code Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help. MEM8000 Message Correctable memory error logging disabled for a memory device at location >. location < Details Errors are being corrected but no longer logged. Action Review system logs for memory exceptions.
  • Page 92 Error Code Message Information PCI1348 number >. Message A PCI parity error was detected on a component at slot < Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
  • Page 93 Error Code Message Information PSU0002 number >. Message A predictive failure detected on power supply < Details System performance and power redundancy may be degraded or lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help.
  • Page 94 Error Code Message Information Action Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures. PSU0033 number > is outside of the Message The temperature for power supply < allowable range. Details System performance may be degraded.
  • Page 95 Error Code Message Information Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review this manual for proper configuration. PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost.
  • Page 96 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < Details The card is write-protected by the physical latch on the SD card.
  • Page 97 Error Code Message Information Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. Details The chassis was opened while the power was off. System security may have been compromised. Action Close the chassis and verify hardware inventory. Check system logs. SEL0006 Message All event logging is disabled.

  • Page 98: Warning Messages

    Error Code Message Information TMP0119 Message The system inlet temperature is less than the lower critical threshold. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0120 Message The system inlet temperature is greater than the upper warning threshold.

  • Page 99: Diagnostic Messages

    Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See “Using System Diagnostics” chapter for more information about system diagnostics. Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions.

  • Page 101: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit www.dell.com/support.

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