Error Code; Improved Replacing Major Parts - Canon imageRUNNER ADVANCE C350 series Service Manual

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Product Overview > Features > Service Feature > Improved replacing major parts
● Error Code
In addition to "Error Code", "Location Code" is displayed on the screen when an error occurs.
● Service Advantage
When a paper jam/error is reported from the user:
The location (device) causing the paper jam/error can be recognized before the service
technician is sent to the user site.
The cause of trouble and the remedy can be assumed before the service technician is sent to
the user site.
Depending on the cause of the paper jam (e.g.: paper jam caused by wrong operation by
the user), support can be completed by the phone or e-mail. (Visiting to the user site is not
necessary.)
1 Product Overview > Features > Service Feature > Improved replacing major parts
Exxxxxx-yyyy-aa
xxxxxx :

error code

yyyy :
sub-code
aa :
location
F-1-8

■ Improved replacing major parts

To replace major parts, a simple replacement procedure in which fixing screws do not have
to be removed is introduced. This improved serviceability and enabled a user to execute
replacement, which reduced a number of service calls.
Target parts are listed below.
• Drum Unit
• ITB Unit
• Pickup/Separation Roller (Cassette 1)
• Pickup/Delivery/Separation Roller (Cassette 2)
• Pickup Roller (Multi-purpose Tray)
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