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Table of Contents
Troubleshooting
Related Manuals for Motorola SB1
Summary of Contents for Motorola SB1
- Page 1 SMART BADGE USER GUIDE...
- Page 3 SB1 SMART BADGE USER GUIDE 72E-164711-01 Rev. A November 2012...
- Page 4 Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola.
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Page 5: Revision History
Revision History Changes to the original guide are listed below: Change Date Description Rev. A 11/26/12 Initial release. - Page 6 SB1 User Guide...
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Page 7: Table Of Contents
Introduction ............................ 1-1 Unpacking the SB1 ........................1-1 Features ............................1-2 Charging the SB1 ........................... 1-3 Resetting the SB1 .......................... 1-5 Powering Off the SB1 ........................1-5 Chapter 2: Operation Wearing the SB1 ..........................2-1 Lanyard ............................ 2-1 Holster ............................2-2 Armband .......................... - Page 8 Holster ............................4-9 Armband ............................4-11 Lanyard ............................4-13 Chapter 5: Maintenance & Troubleshooting Introduction ............................ 5-1 Maintaining the SB1 ........................5-1 Battery Safety Guidelines ......................5-1 Cleaning ............................5-2 Approved Cleanser Active Ingredients ..................5-2 Harmful Ingredients ........................5-2 Cleaning Instructions .......................
- Page 9 Table of Contents Cleaning the SB1 ........................5-3 Housing ..........................5-3 Display ..........................5-3 Reader Exit Window ......................5-3 Contacts ..........................5-3 Cleaning Cradle Connectors ....................5-4 Cleaning Frequency ......................... 5-4 Troubleshooting ..........................5-5 SB1 ............................5-5 Single Slot Charging Cradle ..................... 5-6 Ten Slot Charge Only Cradle ....................
- Page 10 SB1 User Guide...
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Page 11: About This Guide
Screens and windows pictured in this guide are samples and may differ from actual screens. Documentation Set The documentation set for the SB1 is divided into guides that provide information for specific user needs. • SB1 Regulatory Guide - provides all regulatory and safety information. -
Page 12: Chapter Descriptions
SB1 to capture data using the bar code reader. • Chapter 4, Accessories, describes the accessories available for the SB1 and how to use the accessories with the SB1. • Chapter 5, Maintenance & Troubleshooting, includes instructions on cleaning and storing and provides troubleshooting solutions for potential problems during SB1 operation. -
Page 13: Related Documents And Software
Software Versions on page 1-ix) Motorola Solutions responds to calls by email, telephone or fax within the time limits set forth in support agreements. If your problem cannot be solved by Motorola Solutions Global Customer Support, you may need to return your equipment for servicing and will be given specific directions. - Page 14 SB1 User Guide...
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Page 15: Chapter 1 Getting Started
CHAPTER 1 GETTING STARTED Introduction The SB1 is a brand new category of mobile device that employers can give to every retail associate. This truly smart badge is full of the features every associate needs to deliver the best customer experience, with the connectivity needed to keep them productive, every minute of every day. -
Page 16: Features
E Ink Display Scan Button Bar Code Reader Home Button* I/O Contacts Charging Contacts Adapter Mounting Points * The Home button can be programmed to add a pause button function. See the SB1 Programmer’s Guide. SB1 smart badge Figure 1-1... -
Page 17: Charging The Sb1
Figure 1-3 NOTE If the battery is at a very low level due to the SB1 being left out overnight or stored for long periods, the SB1 might not power up immediately when placed in a cradle, although the LED will blink. When the SB1 is placed in the charging cradle, the SB1 boots normally after a few minutes. - Page 18 SB1 User Guide Calibration Screen Figure 1-4 Leave the SB1 in the cradle until it is fully charged. The LED indicates the SB1 battery charging status. The battery fully charges in approximately four hours. See Table 1-1 on page 1-4 for charging status indications.
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Page 19: Resetting The Sb1
Resetting the SB1 If the SB1 stops responding to input, perform a reset. A reset stops all running applications and any unsaved data is lost. Simultaneously press and hold the Home and Scan buttons for five seconds. When the SB1 beeps release the buttons and then it resets. - Page 20 1 - 6 SB1 User Guide...
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Page 21: Chapter 2 Operation
This chapter provides basic instructions for using the SB1. Wearing the SB1 The SB1 can be worn on a lanyard around the neck, in a holster on the hip or on an armband. Lanyard The lanyard provides easy access to the SB1 and allows the SB1 to be used as an employee badge when not in use. -
Page 22: Holster
Figure 2-2 Holster NOTE The tether on the holster is for loss prevention. Do not allow the SB1 to hang from the holster and drop to the floor. Damage might occur. The holster clips onto a belt or waistband and provides a tether to secure the SB1. See Holster on page 4-9 setup instructions. -
Page 23: Armband
The user uses the tip of their finger to select objects, enter text and accept notifications. Do not use a pen or any other object on the SB1 display. It is designed for finger friendly touch only. Entering Data on Screen... -
Page 24: Using A Headset
One option for Push-to-Talk (PTT) communication is using a headset. Motorola Solutions offers two types of headset accessories; earbud headset and speaker headset. The Headset Adapter is required when using a headset. Connect the headset to the Headset Adapter when wearing the SB1 on the lanyard, holster or armband. - Page 25 Operation 2 - 5 Using Headset with SB1 on Lanyard Figure 2-7 Headset with SB1 on Armband Figure 2-8...
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Page 26: Using The Speaker Adapter
SB1 User Guide Using the Speaker Adapter The Speaker Adapter provides PTT communication. When receiving audio, the sound comes from the Speaker Adapter. When the user speaks, the microphone on the front of the SB1 captures the audio. PTT Button Microphone... -
Page 27: Home Screen
Press and release the Home button on the side of the SB1 to display the Home screen. NOTE When the SB1 is in a cradle, the Home screen does not display when the user presses the Home button. Home Button... -
Page 28: Notifications
Settings - Touch to configure SB1 settings. Notifications The SB1 displays notifications for system and application status. When a notification is received, a notification dialog box appears on the screen and a beep sounds. The user can act on the notification or dismiss it depending upon the notification. -
Page 29: Locking The Sb1
Touch the Lock icon to place the SB1 into badge mode. The screen automatically displays the user name and title set in the Profile screen. The SB1 also goes into badge mode when it is hanging upside from a lanyard. -
Page 30: Enter Name And Title
2 - 10 SB1 User Guide Enter Name and Title To enter user name: In the Profile screen, touch the top text box. The Enter Name screen appears. Enter Name Screen Figure 2-17 Press the keypad keys to enter the user name. -
Page 31: Log Out
Sample Applications Screen Figure 2-19 NOTE The SB1 from the factory contains a limited number of applications. Once configured the SB1 may have other applications installed. The Applications screen displays an icon for each application. If more than six applications are installed, touch the arrow to move to the next page. -
Page 32: Settings
Table 2-2 on page 2-12. Touch the icon to refresh the status. NOTE After removing the SB1 from the cradle, it takes approximately 30 seconds for the battery status to update. • Battery Status - Displays the battery charge level. See Table 2-3 on page 2-13. -
Page 33: Adjusting The Volume
Description 100% Adjusting the Volume To adjust the beeper volume and the audio volume on the SB1, touch to increase volume or decrease volume. Note that when using a headset, the headset also has a volume control. PTT Express Settings Use the PTT Express Setting to enable PTT Express and select a channel. -
Page 34: Beeper Settings
Once all of the new calibration settings are input, tap the screen to save the new calibration settings. Beeper Settings To set the alerts on the SB1. The user can select the type of notification that produces an audio alert: Touch . -
Page 35: Ptt Express Voice Client
Operation 2 - 15 PTT Express Voice Client PTT Express Voice Client creates PTT communication capability between disparate enterprise devices. Leveraging existing Wireless Local Area Network (WLAN) infrastructure, PTT Express delivers simple PTT communication without the need of a voice communication server. The Speaker Adapter or Headset Adapter and a Headset are required for PTT communication. -
Page 36: Ptt Express Voice Client Configuration
2 - 16 SB1 User Guide • Network Tone: • Three increasing tones. Plays when PTT Express is acquiring the WLAN connection and ready for voice communication. • Three decreasing tones. Plays when PTT Express has lost the WLAN connection and is not ready for voice communication. -
Page 37: Disable Ptt Express Voice Client Communication
Operation 2 - 17 One of 32 talk groups can be selected by PTT Express users. However, only one talk group may be enabled at a time on the SB1. Touch . The Settings screen appears. Touch PTT Express settings. The PTT Express screen appears. -
Page 38: Response To A Group Broadcast
2 - 18 SB1 User Guide If a busy tone is heard, release the PTT button and wait a moment before making another attempt. Ensure that PTT Express and the WLAN are enabled. Start talking immediately after the talk tone plays. -
Page 39: Chapter 3 Data Capture
Scanning within range brings quick and constant decodes; scanning too close or too far away prevents decodes. Move the SB1 closer and further away to find the right working range for the bar codes being scanned. The best way to specify the appropriate working range per bar code density is through a chart called a decode zone. -
Page 40: Bar Code Reading
3 - 2 SB1 User Guide NOTE Contact the Motorola Solutions Global Customer Support if chronic scanning difficulties develop. Decoding of properly printed bar codes should be quick and effortless. Bar Code Reading To read bar codes: Ensure that the SB1 is loaded with a scanning application. -
Page 41: Chapter 4 Accessories
Miscellaneous Holster Provides a clip-on holder for the SB1. Armband Provides a way to mount the holster for the SB1 on your arm. Lanyard Use to hold the SB1 around your neck. Headset Adapter Provides audio to a wired headset. -
Page 42: Single Slot Charging Cradle
NOTE If an Headset Adapter or Speaker Adapter is attached to the SB1 when placed into the cradle, the SB1 beeps indicating that the audio functionality has been disabled. If the SB1 is playing audio when it is inserted into the cradle, the audio is muted and un-muted when the SB1 is removed from the cradle. - Page 43 Scan Button Single Slot USB Cradle Figure 4-2 The Charging screen displays and the SB1 LED Indicator indicates the SB1 battery charging status. The battery charges in approximately four hours. See Table 1-1 on page 1-4 for charging status indications.
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Page 44: Ten Slot Charge Only Cradle
NOTE If an Headset Adapter or Speaker Adapter is attached to the SB1 when placed into the cradle, the SB1 beeps indicating that the audio functionality has been disabled. If the SB1 is playing audio when it is inserted into the cradle, the audio is muted and un-muted when the SB1 is removed from the cradle. - Page 45 Scan Button Insert SB1 into Ten Slot Charge Only Cradle Figure 4-4 The Charging screen displays and the SB1 LED Indicator indicates the SB1 battery charging status. The battery charges in approximately four hours. See Table 1-1 on page 1-4 for charging status indications.
- Page 46 SB1 User Guide Headset Adapter Use the Headset Adapter to add audio functionality to the SB1. To attach the Headset Adapter to the SB1: Plug a headset plug into the headset jack on the Headset Adapter. Attach Headset Jack to Headset Adapter Figure 4-5 Align the Headset Adapter magnets with the adapter mounting points on the back of the SB1.
- Page 47 Accessories 4 - 7 Headset Adapter on SB1 Figure 4-7 To remove the Headset Adapter from the SB1, grasp the edge of the Headset Adapter at the top edge of the SB1 and lift. Remove Headset Adapter Figure 4-8...
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Page 48: Speaker Adapter
Use the Speaker Adapter to add audio and Push-to-Talk functionality. To install the Speaker Adapter onto the SB1: Slide the Speaker Adapter onto the SB1 from the side ensuring that the Home button wraps about the SB1. Magnets Align Speaker Adapter Figure 4-9 Lower the Speaker Adapter onto the SB1. -
Page 49: Holster
Accessories 4 - 9 Holster Use the holster to store the SB1 when not in use. The holster holds the SB1 on a belt or waist band and provides a tether to attach the SB1 to the holster. Holster Figure 4-11 Feed the clip end through the lanyard slot and snap together. - Page 50 4 - 10 SB1 User Guide Install SB1 onto Holster Figure 4-13 To remove the SB1 from the holster, pull on the top of the SB1 away from the body.
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Page 51: Armband
Accessories 4 - 11 Armband Use the Armband to wear the SB1 on the arm. To install the armband: Feed the end of the armband through the buckle ensuring that the rubber grip side is facing inside. Rubber Grip Material... - Page 52 4 - 12 SB1 User Guide Insert Holster Figure 4-16 Lift and then pull the end of the armband to tighten. Tighten Armband Figure 4-17...
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Page 53: Lanyard
Accessories 4 - 13 Lanyard The lanyard provide a means to hold the SB1 around the neck. Adjustment Buckle Breakaway Snap J-hook Lanyard Figure 4-18 Slide the lanyard strap through the Adjustment Buckle to adjust the length of the lanyard. Moving the buckle closer to the Breakaway Snap lengthens the lanyard and moving it away from the Breakaway Snap shortens the lanyard. - Page 54 Adjust Lanyard Figure 4-19 The SB1 mounts onto the lanyard and can be removed and replaced with ease. An accelerometer instantly orients the screen 180° based on device position for easy viewing by customers and users. Installing the SB1 onto the Lanyard...
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Page 55: Chapter 5 Maintenance & Troubleshooting
Do not store or use the SB1 in any location that is dusty, damp, or wet. • Use a soft lens cloth to clean the SB1. If the surface of the SB1 screen becomes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution. See Cleaning on page 5-2. -
Page 56: Cleaning
Harmful Ingredients The following chemicals are known to damage the plastics on the SB1 and should not come in contact with the device: ammonia solutions, compounds of amines or ammonia; acetone; ketones; ethers; aromatic and... -
Page 57: Cleaning Instructions
Cleaning Instructions Do not apply liquid directly to the SB1. Dampen a soft cloth or use pre-moistened wipes. Do not wrap the device in the cloth or wipe, but gently wipe the unit. Be careful not to let liquid pool around the display window or other places. -
Page 58: Cleaning Cradle Connectors
5 - 4 SB1 User Guide Use a dry cotton tipped applicator and repeat steps 4 through 6. Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face. CAUTION Spray compressed air on the contact area by pointing the tube/nozzle about ½ inch away from the surface. -
Page 59: Troubleshooting
Place the SB1 into a powered cradle. The SB1 turns on when power is applied. System error. Perform a reset. If the SB1 still does not turn on, contact the system administrator. For more information see, Resetting the SB1 on page 1-5. -
Page 60: Single Slot Charging Cradle
SB1 is not See system administrator. programmed for the bar code type. Battery is low. Check the battery level. When the battery is low, the SB1 automatically goes into suspend mode. Bar Code Reader Clean the window. See Cleaning on page 5-2. -
Page 61: Speaker Adapter
Maintenance & Troubleshooting 5 - 7 Headset Adapter Troubleshooting the Headset Adapter Table 5-4 Problem Cause Solution Audio cannot be heard Headset Adapter not Remove Headset Adapter and reinstall. through headset. connected properly. Headset is not connected Remove headset from Headset Adapter and properly. - Page 62 5 - 8 SB1 User Guide...
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Page 63: Appendix A Sample Applications
Appendix A Sample Applications This appendix provides information on the sample applications loaded on the SB1: • Demo-MVM • Demo-Scan • FTP. Demo-MVM The Demo-MVM application demonstrates using the SB1 is a workforce management application. Touch > The splash screen appears followed by the Enter Password screen. -
Page 64: Price Check Scenario
Touch Price Check. The Price Check screen appears. Price Check Task Screen Figure A-3 Point the SB1 at a bar code on a product. Press the Scan button. The SB1 reads the bar code and displays information about the product. Product Data Screen Figure A-4 Touch... -
Page 65: Fill Delivery Scenario
Sample Applications A - 3 The Inbox re-displays. Fill Delivery Scenario The Fill Delivery scenario illustrates a task that has not been accepted by the user, the user accepts the task and then the user completes the task. Touch Fill Delivery. The Fill Delivery screen appears. Fill Delivery Screen Figure A-5 Touch Accept to accept the task. -
Page 66: Unload Truck Scenario
A - 4 SB1 User Guide The Inbox re-displays with the task removed from the InBox. Fill Delivery Task Removed from Inbox Figure A-8 Unload Truck Scenario The Unload Truck scenario illustrates a task that has been accepted by the user and the user completes the task. -
Page 67: Collect Carts Scenario
Sample Applications A - 5 Unload Truck Removed from Inbox Figure A-11 Collect Carts Scenario The Collect Cart scenario illustrates a task that has been assigned to the user, the user pauses the task and then go back to complete the task. In the Inbox, touch Collect Carts. -
Page 68: Reset Sales Demo
A - 6 SB1 User Guide Collect Carts Task Paused Figure A-14 Touch Task Paused Inbox Collect Carts Task Paused Figure A-15 Touch Collect Carts. Touch Resume. Touch to indicate that the task is complete. Touch OK to confirm task completion. -
Page 69: Price Check
Sample Applications A - 7 Demo-Scan Use the Demo-Scan application to demonstrate how a price look-up application functions. Touch > . The Price Check screen appears. Press the Scan button and scan one of the bar code below. Upon successful decode the corresponding product information screen displays. - Page 70 A - 8 SB1 User Guide Jeans - Size 14R Figure A-19 Jeans - Size 3 Figure A-20 Camera Figure A-21...
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Page 71: Ftp Client
Sample Applications A - 9 Camera Case Figure A-22 Memory Card Figure A-23 FTP Client Use the FTP application to transfer files between an ftp server to the SB1. Touch > . The FTP screen appears. FTP Application Screen Figure A-24... -
Page 72: Required
• FTP server software • Setup Make sure the SB1 is connected to the network and has a valid IP Address on the same network as the FTP server. The Run button should not be used. NOTE There are 4 fields in the application: •... -
Page 73: Appendix B Specifications
Appendix B Specifications This appendix provides specifications for the SB1 and accessories. SB1 Technical Specifications Table B-1 summarizes the SB1 technical specifications and intended operating environments. SB1 Technical Specifications Table B-1 Item Description Physical Characteristics Dimensions 92 mm L x 81 mm W x 14 mm D (3.62 in. - Page 74 B - 2 SB1 User Guide SB1 Technical Specifications (Continued) Table B-1 Item Description User Environment Operating Temperature 0 °C to 40°C (32 °F to 104 °F) Storage Temperature -40 °C to 70 °C (-40 °C to 158 °F) Charging Temperature 0 °C to 35 °C (32 °F to 95 °F)
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Page 75: Glossary
Ethernet LAN and acts as a bridge between the Ethernet wired network and IEEE 802.11 interoperable radio-equipped mobile units, such as a SB1. The AP allows a mobile user to roam freely through a facility while maintaining a seamless connection to the wired network. - Page 76 Glossary - 2 SB1 User Guide Cradle. A cradle is used for charging the terminal battery and for communicating with a host computer, and provides a storage place for the terminal when not in use. Decode. To recognize a bar code symbology (e.g., UPC/EAN) and then analyze the content of the specific bar code scanned.
- Page 77 See Subnet. SB1. In this text, SB1 refers to the Motorola smart badge. It can be set up to run as a stand-alone device, or it can be set up to communicate with a network, using wireless radio technology.
- Page 78 Glossary - 4 SB1 User Guide Symbol. A scannable unit that encodes data within the conventions of a certain symbology, usually including start/stop characters, quiet zones, data characters and check characters. Symbology. The structural rules and conventions for representing data within a particular bar code type (e.g. UPC/EAN,...
- Page 79 INDEX ten slot cradles battery charging ..... . 4-4 accessories ....... . 1-2 single slot charging cradle .
- Page 80 ......5-5 SB1 ........5-5...
- Page 82 MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2012 Motorola Solutions, Inc. All Rights Reserved.