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Panasonic NCP500 Operating Manual

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Panasonic Telephone Systems
KX-NCP500
KX-NCP1000
Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0200 or later
www.voicesonic.com
Phone 877-289-2829

Operating Manual

Pure IP-PBX
Document Version: 2009-11

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  • Page 1: Operating Manual

    Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000 Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0200 or later Document Version: 2009-11...

  • Page 2: Feature Highlights

    Feature Highlights Feature Highlights IP Communication Easy Operation A Panasonic telephone that is equipped with This PBX supports IP communication using a Navigator Key/Jog Dial and a display helps a variety of IP telephones, such as the KX-NT300 you to access desired features easily. Also, you...
  • Page 3 PS ® Portable Station PT ® Proprietary Telephone SIP Extension ® Session Initiation Protocol Extension SLT ® Single Line Telephone • The illustrations of the PBX are based on the KX-NCP500. • The following icons are used frequently. Hints Conditions Notice •...
  • Page 4 Feature Highlights For detailed information about each feature or setting, refer to the Feature Manual or PC Programming Manual. • In this manual, several kinds of PTs appear, as follows: – IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) –...

  • Page 5: Safety Notices

    The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by ® Panasonic Corporation is under license. • All other trademarks identified herein are the property of their respective owners. Document Version 2009-11...

  • Page 6: Important Safety Instructions

    Important Safety Instructions Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

  • Page 7: Important Information

    Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center. •...
  • Page 8 Important Information • Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations. CAUTION SAFETY REQUIREMENTS For All Telephone Equipment • Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzene or thinner.
  • Page 9 Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center. Notes...
  • Page 10 Attention Attention • When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. • For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation.
  • Page 11 RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500. The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.
  • Page 12 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

  • Page 13: Table Of Contents

    Table of Contents Table of Contents 1 Operation ....................17 Before Operating the Telephones .................18 1.1.1 Before Operating the Telephones ..................18 Basic Operations ......................28 1.2.1 Making Calls ........................28 1.2.2 Answering Calls ......................30 Telephone Features and Operation ................32 1.3.1 Absent Message ......................32 1.3.2 Account Code Entry .......................33 1.3.3...
  • Page 14 Table of Contents 1.3.46 One-touch Dialing ......................101 1.3.47 Paging ..........................102 1.3.48 Paralleled Telephone ....................103 1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension ........................104 1.3.50 Printing Message ......................107 1.3.51 Privacy Release ......................108 1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) ....109 1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) ....110 1.3.54...

  • Page 15: Operating Manual

    System Programming ....................191 4 Appendix ....................195 Troubleshooting ......................196 4.1.1 Troubleshooting ......................196 Feature Number Table ....................199 4.2.1 Feature Number Table ....................199 Tone ..........................207 4.3.1 Tone ..........................207 Revision History ......................211 4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx .......211 Index......................213 Document Version 2009-11 Operating Manual...
  • Page 16 Table of Contents Operating Manual Document Version 2009-11...

  • Page 17: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. Document Version 2009-11 Operating Manual...

  • Page 18: Before Operating The Telephones

    Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can REDIAL follow the operation with the button or display messages for easy programming.

  • Page 19: Your Extension Number

    You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix). Display In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
  • Page 20 1.1.1 Before Operating the Telephones Icon Descriptions The following icons show you the feature availability, notes and action to use the features. This feature cannot be used with a Seize a CO line (One of the (CO) single line telephone. following).

  • Page 21: Flexible Buttons

    When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for the PS. These buttons make operations simple.
  • Page 22 1.1.1 Before Operating the Telephones TRANSFER: HOLD: Used to transfer a call to Used to place a call on hold. another party. TRANSFER HOLD FLASH/RECALL: CONF (Conference): Used to disconnect the current Used to establish a multiple party call and make another call conversation.

  • Page 23: Customized Buttons

    1.1.1 Before Operating the Telephones Programmable Feature MODE: (PF): MODE Used to shift the display to access (PF) various features. Located on the upper part of the Flexible button array or on the DSS Console. Assigns the desired button and used to access the stored feature.
  • Page 24 1.1.1 Before Operating the Telephones Button Feature Call Forwarding (FWD)/Do Not Disturb (DND)—Both Used to forward all calls to a specified destination or refuse. calls FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse. FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.
  • Page 25 1.1.1 Before Operating the Telephones Button Feature Headset Used to talk using the headset. Time Service Switching Mode Used to switch the time service mode, Automatic or Manual. (Automatic/Manual) Two-way Record Used to record a conversation into your own mailbox. Two-way Transfer Used to record a conversation into the mailbox of a specific extension.
  • Page 26 1.1.1 Before Operating the Telephones How to Follow the Steps An example of system operation is shown below. Calling Another Extension Feature title Intercom Call PT/SLT/PS/SIP Extn. PT and SLT Operation steps extension no. The description of the icons are explained on (DSS) "Icon Descriptions".

  • Page 27: Connection Example

    1.1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Private ITSP IP Network Network Telephone Company Router Remote PC (e.g., ADSL Modem) Pure IP-PBX IP-PT IP Softphone, CA Client PC Fax Machine DSS Console SIP Extension Printer DSS Console IP-CS...

  • Page 28: Basic Operations

    1.2.1 Making Calls 1.2 Basic Operations 1.2.1 Making Calls – Intercom Call – Operator Call – Calling an Outside Party Intercom Call You can call another extension user. PT/SLT/PS/SIP Extn. extension no. (DSS) (SDN) Off-hook. Talk. Dial extension number, or press DSS or SDN. •...

  • Page 29: Operator Call

    1.2.1 Making Calls Operator Call You can call an extension or a group assigned as the operator. PT/SLT/PS/SIP Extn. Off-hook. Enter 0. Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX.

  • Page 30: Answering Calls

    1.2.2 Answering Calls S-CO Line Access PT and SLT PT/PS outside (S-CO) phone no. Off-hook. Press S-CO. Dial outside Talk. phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use.
  • Page 31 1.2.2 Answering Calls • You can select one of the following methods to answer calls: – Lift the handset to receive the preferred line. (Default: Ringing line is selected.) – Press the SP-PHONE button. (Refer to "1.3.31 Hands-free Operation".) – Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.

  • Page 32: Telephone Features And Operation

    1.3 Telephone Features and Operation 1.3.1 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

  • Page 33: Account Code Entry

    Seize CO line before entering outside phone number. • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9".

  • Page 34: Alternate Calling-Ring/Voice

    1.3.4 Automatic Callback Busy (Camp-on) 1.3.3 Alternate Calling—Ring/Voice The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. Ring Hello On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call. Ringing (Default): You can call the other party with a ring tone.

  • Page 35: Automatic Callback Busy Cancel

    1.3.4 Automatic Callback Busy (Camp-on) To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone C.Tone Enter 6. On-hook. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Off-hook. Talk.

  • Page 36: Bgm (Background Music)

    1.3.6 Call Hold 1.3.5 BGM (Background Music) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.
  • Page 37 1.3.6 Call Hold During a conversation C.Tone Press Recall/ Enter On-hook. hookswitch. SIP Extn. During a conversation HOLD Press HOLD. On-hook. Document Version 2009-11 Operating Manual...
  • Page 38 1.3.6 Call Hold Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) INTERCOM A confirmation tone is heard. Off-hook. Talk. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation...

  • Page 39: Call Monitor

    1.3.8 Call Park • The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode Flashing green slowly: Your held call Flashing red: Another extension’s held call – Exclusive Call Hold mode Flashing green moderately: Your held call Red on: Another extension’s held call •...
  • Page 40 1.3.8 Call Park To set PT/PS During a conversation (Call Park) Press Call Park. PT/PS During a conversation parking zone no. Specified TRANSFER C.Tone Auto Press TRANSFER. Enter Enter a specified parking On-hook. zone number (2 digits) or press to park at an idle parking zone automatically.

  • Page 41: Call Pickup

    1.3.9 Call Pickup PT/SLT/PS stored parking zone no. C.Tone Off-hook. Enter Dial stored parking Talk. zone number (2 digits). • If a call is parked automatically, confirm the parking zone number on the display. • If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall).

  • Page 42: Call Splitting

    1.3.10 Call Splitting • If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup. Call Pickup Deny You can deny or allow other people to pick up your calls. PT/SLT/PS/SIP Extn.

  • Page 43: Call Transfer

    1.3.11 Call Transfer To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) TRANSFER TRANSFER C.Tone extension no. Press Talk to the Press On-hook. Press DSS or dial the other TRANSFER. other party. TRANSFER. party's extension number.
  • Page 44 1.3.11 Call Transfer Transferring to an Extension in the PBX To transfer PT/PS During a conversation (DSS) TRANSFER C.Tone extension no. Press TRANSFER. Talk. On-hook. Press DSS or dial extension number. This step can be omitted. During a conversation extension no. C.Tone Press Recall/ On-hook.
  • Page 45 1.3.11 Call Transfer To transfer with one touch (One-touch Transfer) PT/PS During a conversation with an outside party (DSS) Press DSS. Talk. On-hook. This step can be omitted. • System programming is required to use the One-touch Transfer feature during a conversation with an extension.

  • Page 46: Call Waiting Features

    1.3.12 CALL WAITING FEATURES SIP Extn. During a conversation HOLD outside CO line phone no. Seize CO line. Dial outside phone Talk. On-hook. number. Press HOLD, or TRANSFER This step can be omitted for KX-HGT100. when using KX-HGT100. • * Instead of going on-hook, if you press the HOLD button or TRANSFER button (KX-HGT100) once or twice (depending on the telephone being used), you can return to the held call, and the call with the transferred party will be disconnected.
  • Page 47 1.3.12 CALL WAITING FEATURES • Depending on the type of the other party’s telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset.
  • Page 48 1.3.12 CALL WAITING FEATURES 2. To hold the current call and then talk to the new party PT/PS (CO) While hearing a tone (ICD Group) HOLD (PDN) Press HOLD. Talk to the (SDN) new party. INTERCOM Press CO, ICD Group, Disregard this step if both PDN, SDN, or INTERCOM.
  • Page 49 1.3.12 CALL WAITING FEATURES PT/SLT/PS During a conversation C.Tone Talk to the On-hook. Off-hook. Enter original party. 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.

  • Page 50: Customizing Your Phone

    1.3.12 CALL WAITING FEATURES During a conversation C.Tone Talk to the Press Recall/hookswitch. Enter original party. C.Tone Talk to the On-hook. Off-hook. Enter new party. • Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.

  • Page 51: Call Waiting Tone

    1.3.13 Call Waiting Tone Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone with the caller’s name or telephone number information. For details, consult your telephone company. PT/SLT/PS PT/PS While hearing a tone While hearing a tone...

  • Page 52: Character Entry

    1.3.14 Character Entry To set/cancel for outside calls (Automatic Call Waiting) PT/SLT/PS No tone C.Tone Tone Off-hook. On-hook. Enter 732. Enter 0 or 1. • To change the tone from a PT, refer to "3.1.2 Personal Programming". • For information about answering a waiting call, refer to "1.3.12 CALL WAITING FEATURES".
  • Page 53 1.3.14 Character Entry Table 1 (Standard mode) Document Version 2009-11 Operating Manual...
  • Page 54 1.3.14 Character Entry Table 2 (Option mode) <Example> To enter "Ann" (5 times) (5 times) FWD/DND Note • To erase the character on the cursor, press CLEAR. • To move the cursor to the left, press • To move the cursor to the right, press .

  • Page 55: Conference

    1.3.15 Conference 1.3.15 Conference – Conference – Leaving Three-party Conference Conference You can add one or more parties to your conversation. To establish a conference call PT/PS During a conversation CONF desired CONF phone no. C.Tone C.Tone TRANSFER Talk to the Talk with Press CONF Dial desired...
  • Page 56 1.3.15 Conference During a conversation desired phone no. C.Tone Press Recall/ Dial desired Talk to the Press Recall/ Enter 3. hookswitch. phone number. new party. hookswitch. Seize CO line before dialing outside phone number. Talk with multiple parties. To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS (CO)
  • Page 57 1.3.15 Conference To add four or more parties to a conference PT/PS During a conversation To continue desired CONF CONF phone no. C.Tone Talk. Talk. Press CONF. Dial desired Press CONF. phone number. Seize CO line before dialing outside phone number. To add another party on hold to a conference PT/PS During a 3- to 7-party conference...
  • Page 58 1.3.15 Conference During a conversation Press Recall/hookswitch. To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) FLASH/ TRANSFER RECALL (PDN) (SDN) Press TRANSFER once Press Talk. or twice to establish a FLASH/RECALL.

  • Page 59: Conference, Unattended

    1.3.16 Conference, Unattended To leave a conference involving at least one other extension PT/SLT/PS During a three-party conference On-hook. To leave a conference involving two outside parties PT/PS During a three-party conference TRANSFER On-hook. Press TRANSFER. During a three-party conference Press Recall/hookswitch.

  • Page 60: Data Line Security

    1.3.17 Data Line Security To leave a conference PT/PS During a 3- to 7-party conference CONF Press CONF. On-hook. To return while others are talking PT/PS INTERCOM (CO) (ICD Group) (PDN) (SDN) Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation...

  • Page 61: Disa (Direct Inward System Access)

    1.3.18 DISA (Direct Inward System Access) To set/cancel PT/SLT/PS C.Tone Cancel On-hook. Off-hook. Enter 730. Enter 1 to set or 0 to cancel. 1.3.18 DISA (Direct Inward System Access) – Calling through DISA Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension.
  • Page 62 1.3.18 DISA (Direct Inward System Access) To call an extension PIN: Personal Identification Number From Outside Telephone In No Security Mode/Trunk Security Mode DISA desired phone no. extension no. R.B.Tone & DISA message Off-hook. Dial DISA Dial desired extension number. phone number.
  • Page 63 1.3.18 DISA (Direct Inward System Access) To call an outside party From Outside Telephone PIN: Personal Identification Number In No Security Mode DISA outside R.B.Tone & phone no. phone no. DISA message Off-hook. Dial DISA Dial outside phone number. phone number. Seize CO line before dialing outside phone number.

  • Page 64: Dnd (Do Not Disturb)

    1.3.19 DND (Do Not Disturb) CAUTION There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (CO Line Security or All Security).

  • Page 65: Dnd Override

    1.3.19 DND (Do Not Disturb) • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode.
  • Page 66 1.3.19 DND (Do Not Disturb) To call PT/SLT/PS extension no. DND Tone R.B.Tone Off-hook. Dial extension Enter 1. Talk. number. Switching FWD/DND Status Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/ intercom calls without clearing any FWD destination that was set previously.

  • Page 67: Door Open

    1.3.20 Door Open To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) AUTO DIAL Outside Calls FWD/DND STORE Intercom Calls Press the fixed Enter 1 or 2. Press STORE. FWD/DND button. FWD/DND off AUTO DIAL STORE DND on Press STORE...

  • Page 68: Doorphone Call

    1.3.21 Doorphone Call • The door open will be triggered for a specified time period. 1.3.21 Doorphone Call Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone. To call from the doorphone Doorphone C.Tone Talk.

  • Page 69: Efa (External Feature Access)

    1.3.23 Executive Busy Override 1.3.22 EFA (External Feature Access) You can access special features (e.g., Call Waiting offered by a host PBX or telephone company. This feature is only effective for an outside call. <Example> To hold the current call and then talk to the new party PT/PS While hearing a tone While hearing a tone...
  • Page 70 1.3.23 Executive Busy Override To join an intercom call PT/SLT/PS Party joining the call extension no. (PDN) B. Tone C.Tone Off-hook. Enter 3. Talk. (SDN) Dial extension number, or press red PDN or SDN. A three-party conversation is now established. Parties in the conversation During a conversation C.Tone...

  • Page 71: Extension Dial Lock

    1.3.24 Extension Dial Lock To talk to each party alternately PT/PS During a conversation To continue TRANSFER Talk to the Press TRANSFER. other party. Executive Busy Override Deny A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls).

  • Page 72: Extension Feature Clear

    1.3.25 Extension Feature Clear To unlock PIN: Personal Identification Number PT/SLT/PS/SIP Extn. extension PIN C.Tone Off-hook. On-hook. Enter Enter 0. Enter extension PIN (max. 10 digits). • If you forget the extension PIN or cannot unlock your extension, consult your manager. The manager can clear your extension PIN, or unlock your extension.

  • Page 73: Extension Pin (Personal Identification Number)

    1.3.26 Extension PIN (Personal Identification Number) Features Default Setting Paging Deny Allow Timed Reminder Cleared Do Not Disturb (DND) Call Waiting Enable—Tone Executive Busy Override Allow Data Line Security Paralleled Telephone The telephone in parallel rings. Log-in/Log-out Log-in These features may not be reset, depending on system programming. To reset PT/SLT/PS/SIP Extn.

  • Page 74: External Relay

    1.3.27 External Relay To set PIN: Personal Identification Number PT/SLT/PS/SIP Extn. extension PIN Off-hook. Enter 799. Enter 1. Enter extension PIN (max. 10 digits). same extension PIN C.Tone On-hook. Enter #. Enter same extension Enter #. PIN (max. 10 digits). To cancel PT/SLT/PS PIN: Personal Identification Number...

  • Page 75: External Sensor

    1.3.29 FWD (Call Forwarding) To switch on the relay PT/SLT/PS relay no. C.Tone Enter Enter relay number On-hook. Off-hook. (2 digits). • The relay will be switched off after a specified time period. 1.3.28 External Sensor Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX.
  • Page 76 1.3.29 FWD (Call Forwarding) FWD (Call Forwarding) You can have your incoming calls forwarded to a specified destination. All Calls: All calls are forwarded. Preset extensions may also forward from their own receiving group. Busy: All calls are forwarded when your extension is busy. No Answer: All calls are forwarded when you do not answer the call within a specified time period.
  • Page 77 1.3.29 FWD (Call Forwarding) To set/cancel PT/SLT/PS/SIP Extn. Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as Enter required you desire. number. For "Cancel", go on-hook directly after entering 0. destination extension no.
  • Page 78 1.3.29 FWD (Call Forwarding) To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn. time C.Tone Enter 713. Enter time On-hook. Off-hook. (seconds [2 digits]). Call Forwarding (FWD) for your Incoming Call Distribution Group ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn.
  • Page 79 1.3.29 FWD (Call Forwarding) • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode • The Group FWD button light shows the current status as follows: Off: No set Flashing red slowly: FWD mode •...
  • Page 80 1.3.29 FWD (Call Forwarding) FWD/DND Settings Using Fixed FWD/DND Button Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring together with other ICD group members for calls to the group.
  • Page 81 1.3.29 FWD (Call Forwarding) To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) AUTO DIAL Outside Calls FWD/DND STORE Intercom Calls Press the fixed Enter 1 or 2. Press STORE. FWD/DND button. FWD/DND off DND on Enter 0 or 1.

  • Page 82: Hands-Free Answerback

    1.3.30 Hands-free Answerback To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD group While on-hook (when in FWD/DND Setting Mode) Virtual PS 1 AUTO DIAL FWD/DND Virtual PS 2 Virtual PS 3 STORE Virtual PS 4 Press the fixed...

  • Page 83: Hands-Free Operation

    1.3.32 Headset Operation To set/cancel While on-hook AUTO ANS MUTE Press AUTO ANS. • The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set • PS users: Refer to "Operating Instructions" for the PS. 1.3.31 Hands-free Operation You can have a conversation in hands-free mode using the SP-PHONE button.
  • Page 84 1.3.32 Headset Operation Headset Operation You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset SP-PHONE Press SP-PHONE.
  • Page 85 1.3.32 Headset Operation • For KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone users: • With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones, you can use a Bluetooth wireless headset registered on your extension as a headset. • Operating Distance Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more apart from each other.
  • Page 86 1.3.32 Headset Operation To transfer a call During a conversation (DSS) The called TRANSFER party answers. (Release) desired phone no. Press TRANSFER. Press Release. Press DSS or dial desired phone number. Seize CO line before dialing outside phone number. To talk to a waiting caller While hearing a call waiting tone (Answer) Talk.

  • Page 87: Hospitality Features

    1.3.34 Hot Line Customizing Your Phone • 3.1.4 Customizing the Buttons Create or edit an Answer button or a Release button. 1.3.33 HOSPITALITY FEATURES In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.

  • Page 88: Icd Group Features

    1.3.35 ICD GROUP FEATURES To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party’s phone number before the preprogrammed number is dialed. • You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing) •...

  • Page 89: Icd Group Features-Call Log History For Icd Group

    1.3.36 ICD Group Features—Call Log History for ICD Group 1.3.36 ICD Group Features—Call Log History for ICD Group An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

  • Page 90: Icd Group Features-Incoming Call Queue Monitor

    1.3.37 ICD Group Features—Incoming Call Queue Monitor To clear Call Log History 6-Line Display PT While the Call Log History is displayed Since JAN.29 09:10AM Total Calls 00996 Overflow Calls 00131 Lost Calls 00039 Average Waiting 01'06 EXIT CLEAR Press "CLEAR". •...

  • Page 91: Icd Group Features-Log-In/Log-Out

    1.3.38 ICD Group Features—Log-in/Log-out • For information about other supervisory features, refer to "1.3.41 ICD Group Features— Supervisory". 1.3.38 ICD Group Features—Log-in/Log-out You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension.
  • Page 92 1.3.38 ICD Group Features—Log-in/Log-out ICD Group: Incoming Call Distribution Group PT/PS While on-hook ICD Group Specified extension no. (Log-in/Log-out) Press Log-in/Log-out. Enter ICD Group extension number or PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group. To enter/leave Not Ready mode PT/SLT/PS/SIP Extn.

  • Page 93: Icd Group Features-Log-In/Log-Out Monitor And Remote Control

    1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control • * The status will be as follows: Ready ® Not Ready Not Ready ® Ready Wrap-up ® Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...
  • Page 94 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control To enter incoming call queue monitoring mode 6-Line Display PT ICD Group extension no. C.Tone Off-hook. Enter 739. Enter ICD Group extension number. Group Monitor On On-hook. To monitor the Log-in/Log-out status 6-Line Display PT While the display is in incoming call queue monitoring mode JAN.31...

  • Page 95: Icd Group Features-Manual Queue Redirection

    1.3.41 ICD Group Features—Supervisory • Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) ® Log-in mode (Ready) Log-in mode (Ready) ® Log-out mode Log-out mode ® Log-in mode (Ready) •...
  • Page 96 1.3.41 ICD Group Features—Supervisory Features Description The supervisor extension can monitor the status of calls waiting in the queue Incoming Call Queue to be answered. Monitor (® 1.3.37 ICD Group Features—Incoming Call Queue Monitor) The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons.
  • Page 97 1.3.41 ICD Group Features—Supervisory The following chart shows the flow of supervisory displays and access operations: Initial Display JAN.31 08:10AM PROG INFO RING MENU ICD Group "EXIT" extension Incoming Call Queue Monitor JAN.31 08:10AM --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls...

  • Page 98: Message Waiting

    1.3.42 Message Waiting 1.3.42 Message Waiting For an extension leaving a message waiting indication When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For an extension receiving a message waiting indication As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received.
  • Page 99 1.3.42 Message Waiting To check the left message and call back PT/PS While on-hook MESSAGE Off-hook. Talk. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS/KX-HGT100 MESSAGE Talk. Off-hook. Press MESSAGE or enter 70 and then 2. To clear message waiting indications left on your extension PT/SLT/PS/KX-HGT100 your extension no.

  • Page 100: Mute

    1.3.44 Off-hook Monitor 1.3.43 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel During a conversation AUTO ANS MUTE VOICE CALL...

  • Page 101: Ohca (Off-Hook Call Announcement)

    1.3.46 One-touch Dialing 1.3.45 OHCA (Off-hook Call Announcement) During a conversation, you can be informed of a waiting call with a voice announcement. You can hear the caller’s voice through the built-in speaker, and talk to the caller while the current call is continued using the handset.

  • Page 102: Paging

    1.3.47 Paging 1.3.47 Paging – Group Paging – Paging and then Transferring a Call – Paging Deny Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. A person who has been paged can answer the page at any extension. To page PT/SLT/PS paging group...

  • Page 103: Paralleled Telephone

    1.3.48 Paralleled Telephone Paging and then Transferring a Call You can transfer a call after making paging announcements. PT/SLT/PS During a conversation TRANSFER paging group C.Tone Press TRANSFER or Enter Dial paging group Announce. Recall/hookswitch. number (2 digits). The other party is placed on hold.

  • Page 104: Pdn (Primary Directory Number)/Sdn (Secondary Directory Number) Extension

    1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Ring C.Tone No ring Enter 1 to ring On-hook. Off-hook. Enter or 0 not to ring. • Even if "No ring" is selected, calls can be made and answered on the single line telephone by lifting the handset.
  • Page 105 1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension Light Pattern PDN Button Status SDN Button Status Flashing green A call is on hold at the PDN extension A call answered with the SDN button is slowly (Regular Hold). on hold (Regular Hold). Flashing green A call is on hold temporarily or on A call answered with the SDN button is...
  • Page 106 1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension • When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button light shows the current status of the destination extension as follows: Green on: You are using the line. Red on: The line is being used.

  • Page 107: Printing Message

    1.3.50 Printing Message • If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another PDN button to make or answer another call. Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button. To transfer a call to a PDN extension PT/PS During a conversation...

  • Page 108: Privacy Release

    1.3.51 Privacy Release To record PT/SLT message no. parameter C.Tone Enter #. Off-hook. Enter 761. Enter message Enter parameter On-hook. number (1 – 8). if required. • * Depending on the content of the selected message, you may be required to enter a numeric parameter, such as a price or time.

  • Page 109: Private Network Features-Clip (Calling Line Identification Presentation)

    1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call) Wait for an answer. To prolong, press (S-CO) the S-CO again. C.Tone Press green Talk.

  • Page 110: Private Network Features-Clir (Calling Line Identification Restriction)

    1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) 1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) When making a call through a private network, you can select whether the called party can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn.

  • Page 111: Private Network Features-Colr (Connected Line Identification Restriction)

    1.3.56 Private Network Features—TIE Line Access 1.3.55 Private Network Features—COLR (Connected Line Identification Restriction) When receiving a call through a private network, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS/SIP Extn. Show C.Tone Prevent Off-hook.

  • Page 112: Quick Dialing

    1.3.57 Quick Dialing To call with one touch PT and SLT PT/PS (NDSS) Talk. Off-hook. Press NDSS. • To start monitoring another PBX extension after customizing an NDSS button, go off-hook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows: Off: The extension is idle.

  • Page 113: Redial, Last Number

    1.3.59 Room Status Control 1.3.58 Redial, Last Number This is convenient when calling the same outside party again. PT/SLT/PS/SIP Extn. REDIAL Off-hook. Press REDIAL or enter #. • Up to 32 digits can be stored and redialed. • After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry. 1.3.59 Room Status Control In a hotel-type environment, an extension assigned as a hotel operator can check guests into or out of rooms and confirm that the room is clean and ready for the next guest by changing...
  • Page 114 1.3.59 Room Status Control To check in a guest 6-Line Display PT While on-hook Enter Room Number ENTER extension no. (Check-in) (DSS) EXIT ENTER Press Check-in. Dial extension number and then press "ENTER", or press desired DSS. To continue Room: 1234 EXIT Confirm check in? (Check-in)
  • Page 115 1.3.59 Room Status Control To check out a guest 6-Line Display PT While on-hook Enter Room Number ENTER extension no. (Check-out) (DSS) EXIT ENTER Dial extension number and then press Press Check-out. "ENTER", or press desired DSS. To continue Room: 1234 EXIT Confirm check out? (Check-out)

  • Page 116: Self Labeling (Kx-Nt366 Only)

    1.3.60 Self Labeling (KX-NT366 only) To change the cleaning status of a room 6-Line Display PT While on-hook Enter Room Number (Cleaned-up) EXIT ENTER Press Cleaned-up. To continue EXIT ENTER extension no. (DSS) (Cleaned-up) Dial extension number and then press Press "EXIT"...

  • Page 117: Speed Dialing, Personal

    1.3.61 Speed Dialing, Personal To switch display KX-NT366 Press NEXT PAGE to display the desired page. • When you answer an incoming call or when you seize a CO line, the display automatically changes to the page that contains the green lit button. •...

  • Page 118: Speed Dialing, System

    1.3.63 SVM (Simplified Voice Message) 1.3.62 Speed Dialing, System You can make calls using speed dialing numbers stored in the PBX. PT/SLT/PS/SIP Extn. AUTO DIAL system speed STORE dialing no. Off-hook. Press AUTO DIAL Dial system speed or enter dialing number (3 digits). •...
  • Page 119 1.3.63 SVM (Simplified Voice Message) Operation No. Operation To clear the normal greeting message To record a normal greeting message To play back the normal greeting message To listen to voice messages left by callers To set a greeting message for each time mode To leave a voice message to another extension’s message box.
  • Page 120 1.3.63 SVM (Simplified Voice Message) To play back PT/SLT/PS/KX-HGT100 The greeting message is played back. C.Tone Off-hook. Enter Enter 2. A confirmation Clear tone is heard. Rerecord On-hook. Enter 0 or 1 while the greeting message is being played back. •...
  • Page 121 1.3.63 SVM (Simplified Voice Message) To record PT/SLT/PS/KX-HGT100 Night Lunch C.Tone Break Off-hook. Enter Enter 8. Enter the desired Enter 1. time mode. AUTO DIAL The greeting message STORE is played back. C.Tone dial key Record Press STORE or any message.
  • Page 122 1.3.63 SVM (Simplified Voice Message) To clear PT/SLT/PS/KX-HGT100 Night Lunch Break Off-hook. Enter Enter 8. Enter the desired time mode. C.Tone On-hook. Enter 0. • If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode.
  • Page 123 1.3.63 SVM (Simplified Voice Message) • The default floating extension number for the SVM feature is 591. Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message.
  • Page 124 1.3.63 SVM (Simplified Voice Message) To listen to voice messages PT/PS While on-hook MESSAGE Off-hook. Press MESSAGE until desired SVM Log appears. PT/SLT/PS/KX-HGT100 Off-hook. Enter Enter 3. PT/SLT/PS MESSAGE Off-hook. Press MESSAGE or enter 702. To clear the voice message that you are listening to PT/SLT/PS While hearing the voice message AUTO DIAL...
  • Page 125 1.3.63 SVM (Simplified Voice Message) Operation No. Operation To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm.) To call back the caller who left the voice message To go back to the previous voice message To leave a voice message directly in the message box of another extension (Enter desired extension number.) To play back your greeting message and record a voice...
  • Page 126 1.3.63 SVM (Simplified Voice Message) To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number your extension PIN extension no. extension no. C.Tone & D.Tone Off-hook. Enter Dial your Enter extension PIN extension number. (max. 10 digits). If the wrong extension PIN is entered, you hear an alarm tone.
  • Page 127 1.3.63 SVM (Simplified Voice Message) Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through a CO line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number The greeting...

  • Page 128: Tafas (Trunk Answer From Any Station)

    1.3.65 Timed Reminder Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number desired extension no.
  • Page 129 1.3.65 Timed Reminder • This feature can also be set remotely by an extension assigned as a hotel operator (Remote Wake-up Call). The most recent setting will be valid no matter which extension made the setting. For information about setting a Remote Wake-up Call, refer to "1.3.72 Wake-up Call".

  • Page 130: Time Service

    1.3.66 Time Service To confirm TRANSFER Press TRANSFER several times. • You can also confirm the timed reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops. •...

  • Page 131: Verification Code Entry

    Voice Mail Integration telephone. (® 1.3.71 Voice Mail Features—Voice Mail Integration) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering Live Call Screening (LCS) while the caller is leaving a message in your mailbox.

  • Page 132: Voice Mail Features-Lcs (Live Call Screening)

    1.3.69 Voice Mail Features—LCS (Live Call Screening) 1.3.69 Voice Mail Features—LCS (Live Call Screening) Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can monitor a call without answering while the caller is leaving a message in your mailbox.
  • Page 133 1.3.69 Voice Mail Features—LCS (Live Call Screening) Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR SP-PHONE (Live Call No operation Screening) Press SP-PHONE, MONITOR or Live Call Off-hook.

  • Page 134: Voice Mail Features-Two-Way Record

    1.3.70 Voice Mail Features—Two-way Record 1.3.70 Voice Mail Features—Two-way Record Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA series), you can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation.

  • Page 135: Voice Mail Features-Voice Mail Integration

    1.3.71 Voice Mail Features—Voice Mail Integration • Note: Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information. •...

  • Page 136: Wake-Up Call

    1.3.72 Wake-up Call To transfer a call to a mailbox (Voice Mail Transfer) PT/PS During a conversation (DSS) (Voice Mail Transfer) desired extension no. Press Voice Mail Press DSS or enter desired Transfer. extension number. To listen to messages PT/SLT/PS MESSAGE voice mail floating extension no.
  • Page 137 1.3.72 Wake-up Call • This feature can also be set from a room extension (Timed Reminder). The most recent setting will be valid no matter which extension made the setting. For information about setting a Timed Reminder, refer to "1.3.65 Timed Reminder". To set extension no.

  • Page 138: Walking Cos

    1.3.73 Walking COS To confirm Display PT Enter Room Number Off-hook. Enter Enter 2. 1234 11:50 AM Onetime extension no. C.Tone (DSS) On-hook. Confirm the Timed Reminder Dial extension number or press desired DSS. information. • When a timed reminder starts, and when it is answered or not answered, detailed timed reminder information is recorded automatically.

  • Page 139: Walking Extension

    1.3.74 Walking Extension To make a call or set features from another extension PIN: Personal Identification Number PT/SLT/PS desired phone no. your extension PIN C.Tone & extension no. D.Tone desired feature no. Off-hook. Enter Dial your Enter extension PIN extension number. (max.

  • Page 140: Walking Extension, Enhanced

    1.3.75 Walking Extension, Enhanced To exchange your settings with another extension PIN: Personal Identification Number PT/SLT your extension no. Dial your Off-hook. Enter 727. extension number. extension PIN D.Tone Enter extension PIN On-hook. (max. 10 digits). • An extension personal identification number (PIN) is required to use this feature. Refer to "1.3.26 Extension PIN (Personal Identification Number)".
  • Page 141 1.3.75 Walking Extension, Enhanced <Example (a)> When using extension settings at a different location Main Office Service-in Service-out Service-out Extension status of Telephone A Extn. No. 101 Extn. No. 101 Extn. No. 102 Service-out Service-in Service-out Service-out Branch Office Extn. No. 102 Extn.

  • Page 142: Whisper Ohca

    1.3.76 Whisper OHCA To set an extension to Service-out status PT/SLT Off-hook. On-hook. Enter 727. Enter #. To set an extension to Service-in status and have your own settings available PT/SLT PIN: Personal Identification Number your extension no. Off-hook. Enter 727.

  • Page 143: Wireless Xdp Parallel Mode

    1.3.77 Wireless XDP Parallel Mode • Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary telephones. In addition, both you and the other party must use supported telephones. • Whisper OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone").

  • Page 144: Display Features

    1.4.1 Call Log, Incoming 1.4 Display Features 1.4.1 Call Log, Incoming When you receive an outside call or an external sensor call, call information is recorded automatically in the incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and other call arrives, the oldest call is deleted.
  • Page 145 1.4.1 Call Log, Incoming The incoming call log information is displayed as follows: [With Caller's Name] ------------------------------------ Caller's name (max. 20 digits) Catherine OCT.27 4:30PM --------------- Date and time the call was received New : Not Answered ----------------- Answering Status* 1234567 --------------------------------------- Caller's number (max.

  • Page 146: Call Log, Outgoing

    1.4.2 Call Log, Outgoing To clear the log information Display PT While viewing the log information (Call Log) TRANSFER Press Call Log, or Up or Down Press TRANSFER. until desired party appears. To call Display PT While viewing the log information (Call Log) Off-hook.
  • Page 147 1.4.2 Call Log, Outgoing To call KX-NT300/KX-DT300/KX-T7600 While on-hook Press Left. Press Up or Down Off-hook. until desired number appears. To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press REDIAL Off-hook. Press REDIAL to display the outgoing until desired number call log.* appears.
  • Page 148 1.4.2 Call Log, Outgoing <Operation Example: Storing the caller’s information in personal speed dialing> AUTO DIAL [Initial Display] Press STORE OCT.27 03:13PM PROG INFO RING MENU 05:12341115678 Name? ABCD EXIT CLEAR ENTER Press Enter name. Outgoing Call Log 05:12341115678 EXIT ENTER ABCD EXIT...

  • Page 149: Directories

    1.4.3 Directories 1.4.3 Directories You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller’s information. –...

  • Page 150: System Feature Access

    1.4.4 System Feature Access <Operation Example: Storing a name and an outside phone number in the Personal Speed Dialing Directory> [Initial Display] Press to store. OCT.27 03:13PM PROG INFO RING MENU 00: 12341115678 Name? EXIT ENTER While on-hook, enter the phone number Enter the name to be displayed for you want to store.
  • Page 151 1.4.4 System Feature Access To select a feature from the "Feature Access" menu KX-NT300/KX-DT300/KX-T7600 While on-hook Press Right Press ENTER. Press Up or Down until the desired four times. feature is selected, and follow the display prompts. Features Description Call Back Cancel You can cancel Automatic Callback Busy.
  • Page 152 1.4.4 System Feature Access <Display Prompts> [Call Back Cancel] [Call Pickup Directed] [Call Pickup Group] ->Call Back Cancel Call Back Cancel Call Back Cancel Call Pickup Directed ->Call Pickup Directed Call Pickup Directed Call Pickup Group Call Pickup Group ->Call Pickup Group Doorphone Call Doorphone Call Doorphone Call...

  • Page 153: External Bgm

    1.4.4 System Feature Access [Doorphone Call] [Door Open] [External BGM] Call Back Cancel Call Back Cancel ->External BGM Call Pickup Directed Call Pickup Directed Paging Call Pickup Group Call Pickup Group External Relay ON ->Doorphone Call Doorphone Call Call Back Cancel Door Open ->Door Open Call Pickup Directed...
  • Page 154 1.4.4 System Feature Access [Paging] [External Relay ON] External BGM External BGM ->Paging Paging External Relay ON ->External Relay ON Call Back Cancel Call Back Cancel Call Pickup Directed Call Pickup Directed EXIT ENTER EXIT ENTER ENTER ENTER Press Press Group No.

  • Page 155: Using A Kx-Hgt100 Sip Extension

    1.5.1 Operation List 1.5 Using a KX-HGT100 SIP Extension 1.5.1 Operation List To access PBX features, the access numbers (extension numbers or feature numbers) are required. KX-HGT100 (firmware version 2.00 or later) users can use the following features: Note • To execute an operation, you must press the OK button after pressing all the buttons of the operation.

  • Page 156: Speed Dialing

    1.5.2 Speed Dialing Features Refer to Calling Line Identification Restriction 1.3.53 Private Network Features—CLIR (Calling Line (CLIR) Identification Restriction) Calling/Connected Line Identification 1.3.52 Private Network Features—CLIP (Calling Line Presentation (CLIP/COLP) Identification Presentation) 1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) Call Forwarding (FWD)/Do Not Disturb 1.3.19 DND (Do Not Disturb) (DND)—Intercom/Outside Calls...

  • Page 157: Private Network Features-Displaying Your Telephone Number On The Called Party's Telephone

    1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone When making a call through a private network, you can present your telephone number to the called party. The number assigned to your extension will be displayed on the display of the other party’s telephone.

  • Page 158: Cellular Phone Features

    1.6.1 Cellular Phone Features 1.6 Cellular Phone Features 1.6.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming. –...
  • Page 159 1.6.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation extension no. D.Tone C.Tone Enter #. Dial extension number. Talk to the Enter #. Enter 3. new party. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation...
  • Page 160 1.6.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation paging group C.Tone D.Tone Enter #. Enter Dial paging group Announce. number (2 digits). The party is placed on hold. Wait for an answer. On-hook. Talk.

  • Page 161: Manager Operation

    Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. Document Version 2009-11 Operating Manual...

  • Page 162: Manager Service Features

    2.1.3 OGM (Outgoing Messages) 2.1 Manager Service Features 2.1.1 Dial Tone Transfer The manager can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction) C.Tone On-hook. Press Toll Restriction. The extension can hear the dial tone and then make a call.
  • Page 163 2.1.3 OGM (Outgoing Messages) DISA message: Used to greet and guide callers so that they access extension user group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group. Time Reminder message: Used when the extension answers the Timed Reminder.

  • Page 164: Private Network Features-Ndss (Network Direct Station Selection) Monitor Release

    2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor Release To record from an external BGM (MOH) port OGM floating extension no. Progress Tone & Off-hook. Enter Enter 31. Enter OGM floating C.Tone extension number. AUTO DIAL CONF You hear The message the message.

  • Page 165: Remote Extension Dial Lock

    2.1.6 Time Service Mode Control PT and SLT PT/PS another PBX extension no. C.Tone (NDSS) Off-hook. Enter 784. On-hook. Dial another PBX extension number and then enter #, or press NDSS. • To restart monitoring of an extension after performing this operation, go off-hook, press the corresponding NDSS button, and go on-hook.
  • Page 166 2.1.6 Time Service Mode Control To change the time mode (Day/Night/Lunch/Break) PT/PS While on-hook (Time Service (Day/Night/ Lunch/Break)) Press Time Service (Day/Night/Lunch/Break) until the desired mode appears. PT/SLT/PS/SIP Extn. Night Lunch C.Tone Break Off-hook. On-hook. Enter 780. Enter 0 to 3 as you desire.

  • Page 167: Operating Manual Document Version 2009-11

    Section 3 Customizing Your Phone & System This chapter shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. Document Version 2009-11 Operating Manual...

  • Page 168: Personal Programming

    Available Extension Any extension in the PBX Required Telephone A Panasonic Proprietary Telephone (PT), Portable Station (PS) Conditions Programming extensions must be idle, on-hook and holding no calls. 3.1.2 Personal Programming You can program features using the programming mode.
  • Page 169 3.1.2 Personal Programming Programming Item Selection & Parameter Input PT: The display shows the PBX number, slot number and port number. <example> EXT1050:10308 PBX no. Port no. Your extension Slot no. information PS: The display shows the PS number. <example> EXT3001:99001 PS no.
  • Page 170 3.1.2 Personal Programming Programming Item Selection & Parameter Input Light Self Labeling Display Contrast Little Light Preferred display contrast level from the 4 levels Little Dark available for Self Labeling (KX-NT366 only) Dark desired no. (max. 32 digits) Hot Line Would you like to dial a Do not use preset number simply by...
  • Page 171 3.1.2 Personal Programming Programming Item Selection & Parameter Input No line The longest ringing line (when multiple calls arrive) Preferred Line Assignment—Incoming CO button no. (01– Which line do you prefer to /(01–84) answer when you go A CO/ICD Group button off-hook? (CO) A PDN button...
  • Page 172 3.1.2 Personal Programming Programming Item Selection & Parameter Input Automatic Call Waiting No—OFF Would you prefer to automatically hear a call waiting tone when you Yes—ON receive a call while already on the phone? No call (OFF) Manual Call Waiting Tone (BSS) How would you prefer to receive call waiting...
  • Page 173 3.1.2 Personal Programming Programming Item Selection & Parameter Input Do Not Disturb (DND) + desired FWD/DND All—Forward all calls (max. 32 digits) (for both calls) Call Forwarding (FWD)/ + desired Do Not Disturb (DND) Busy—Forwarded when your (for outside calls) To forward or refuse some extension is busy.
  • Page 174 3.1.2 Personal Programming Programming Item Selection & Parameter Input Background Music No—Off (BGM) Do you want background music through your + BGM no. Yes—On telephone speaker while (1 digit) on-hook? Bluetooth Registration To register a Bluetooth Pass key (max. 16 digits) wireless headset on your extension Bluetooth Removal...
  • Page 175 3.1.2 Personal Programming Programming Item Selection & Parameter Input No—Normal (Any Flexible buttons can be modified.) One-touch Dialing Assignment Mode Yes—Only One-touch dialing Selection buttons can be modified. Do you prefer to set the However, to modify them, there is One-touch dialing only? no need to enter "2"...
  • Page 176 3.1.2 Personal Programming To store the names and numbers in personal speed dialing PROGRAM personal speed dialing no. (location no.) AUTO DIAL PAUSE STORE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed dialing number or PAUSE. Or press STORE. (location number) (2 digits).

  • Page 177: Programming Feature Clear

    3.1.3 Programming Feature Clear To edit the names and numbers of personal speed dialing PROGRAM personal speed dialing no. (location no.) AUTO DIAL PAUSE STORE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed dialing number or PAUSE. Or press STORE.
  • Page 178 3.1.3 Programming Feature Clear Features Default Setting LCS Mode Set (After Answering) Stop recording Automatic Call Waiting Manual Call Waiting—Intercom Calls On (Tone) Call Waiting Tone Type Selection Tone 1 Absent Message Personal Absent Message Cleared Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom Calls/ Outside Calls FWD N/A Timer 15 seconds...

  • Page 179: Customizing The Buttons

    3.1.4 Customizing the Buttons 3.1.4 Customizing the Buttons You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons. •...
  • Page 180 3.1.4 Customizing the Buttons Button Programming Input Group FWD—Outside calls + Incoming call distribution group extension no. Group FWD—Intercom calls + Incoming call distribution group extension no. Account Conference Terminate External Feature Access (EFA) Call Park + Parking zone no. (2 digits) Call Park (Automatic Park Zone) Call Log Call Log for ICD Group...
  • Page 181 3.1.4 Customizing the Buttons Button Programming Input Primary Directory Number (PDN) Secondary Directory Number + Extension no. + + delayed ringing time (0–7) (SDN) Check-in Check-out Cleaned-up Two-way Record + Voice mail floating extension no. Two-way Transfer + Voice mail floating extension no. + Voice mail floating extension no.
  • Page 182 3.1.4 Customizing the Buttons • " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number.
  • Page 183 3.1.4 Customizing the Buttons <Programming Example: Customizing a CO button as a One-touch Dialing button using Secret dialing> [Initial Display] Enter the programming input ( and desired phone number. OCT.27 03:13PM PROG INFO RING MENU 9123 EXIT CLEAR ENTER PROG INTERCOM PROGRAM PAUSE...
  • Page 184 3.1.4 Customizing the Buttons To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) To continue (CO) (CO) (ICD Group) (ICD Group) PROGRAM tone type no. (PDN) (PDN) R.Tone AUTO DIAL Press Enter tone type STORE...

  • Page 185: Manager Programming

    Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-DT346, KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION •...
  • Page 186 3.2.2 Manager Programming Item Programming Input + Extension no. + (to lock)/ Locking/unlocking other extensions. (Remote Extension Dial Lock) (to unlock) + Clearing the PIN and PIN lock for + Extension no. + extensions. Clearing the PIN and PIN lock for + Verification code + verification codes.
  • Page 187 3.2.2 Manager Programming <Programming Example: Changing the manager password> [Initial Display] Enter the programming input OCT.27 03:13PM PROG INFO RING MENU Manager Password SHIFT EXIT ENTER NEXT PROG PROGRAM PAUSE Press ENTER Press Program No?-> EXIT CONT NEXT 1234 SHIFT ->...

  • Page 188: System Programming

    Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-NT343, KX-DT346, KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) CAUTION •...

  • Page 189: Fixed Buttons

    3.3.1 Programming Information Fixed Buttons Function KX-NT300/ KX-T7600 KX-T7200/KX-T7400 KX-DT300 FWD/DND CONF AUTO DIAL STORE (ENTER) STORE Back to Previous Menu None (CANCEL) SHIFT SHIFT SHIFT SHIFT PAUSE PAUSE PROGRAM PROGRAM PAUSE HOLD HOLD AUTO ANS AUTO ANSWER MESSAGE SELECT MESSAGE MUTE MUTE...
  • Page 190 3.3.1 Programming Information Entering the programming mode PROGRAM system password PAUSE Press PROGRAM Enter Enter system password. or PAUSE. Programming You can enter each program number (3 digits). • To exit the programming mode at any time, lift the handset. Exiting the mode PROGRAM PAUSE...

  • Page 191: System Programming

    3.3.2 System Programming 3.3.2 System Programming [000] Date & Time The proprietary telephones display the current date and time while on-hook. date year SELECT Enter 000. (AUTO ANS/MUTE, MESSAGE) Press ENTER. Enter year Press SELECT Press Right. Enter date (00–99). for month.
  • Page 192 3.3.2 System Programming [001] System Speed Dialing Number You can store the phone numbers of frequently dialed numbers. To end system speed dialing phone no. no. (location no.) Enter 001. Press ENTER. Enter system speed Enter phone Press ENTER. Press END. dialing number (location number (max.
  • Page 193 3.3.2 System Programming [002] System Speed Dialing Name You can store the name associated with the speed dialing number. These names are displayed when making calls using the display operation. To enter characters, refer to "1.3.14 Character Entry". To end system speed dialing name no.
  • Page 194 3.3.2 System Programming To enter characters, refer to "1.3.14 Character Entry". To end extension no. name Enter 004. Press ENTER. Enter extension Enter name Press ENTER. Press END. number. (max. 20 characters). To continue Press NEXT. Press PREV. Press CANCEL. Operating Manual Document Version 2009-11...

  • Page 195: Appendix

    Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. Document Version 2009-11 Operating Manual...

  • Page 196: Troubleshooting

    4.1.1 Troubleshooting 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when • The telephone is locked.
  • Page 197 4.1.1 Troubleshooting Problem Remedy A reorder tone is audible or "Restricted" is • The telephone is locked. displayed. Unlock your telephone. ( 1.3.24 Extension Dial Lock, 2.1.5 Remote Extension Dial Lock) • Toll restriction is activated. Consult your manager or dealer. •...
  • Page 198 4.1.1 Troubleshooting Problem Remedy I cannot send a call waiting tone to the • The other party has not set the Call Waiting feature. dialed extension. 1.3.13 Call Waiting Tone, 1.3.45 OHCA (Off-hook Call Announcement), 1.3.76 Whisper OHCA) • The other party has set Data Line Security. 1.3.17 Data Line Security) I forgot the password.

  • Page 199: Feature Number Table

    4.2.1 Feature Number Table 4.2 Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Default Feature (While dial tone is heard) Additional digits/buttons...
  • Page 200 4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – group no. (2 digits) Group – extension no. Directed Call Pickup Deny – To deny – To allow 1.3.12 CALL WAITING FEATURES Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 1.3.13 Call Waiting Tone...
  • Page 201 4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.3.21 Doorphone Call doorphone no. (2 digits) 1.3.22 EFA (External Feature Access) service code 1.3.23 Executive Busy Override Executive Busy Override Deny – To prevent – To allow 1.3.24 Extension Dial Lock –...
  • Page 202 4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – Outside Calls – Intercom Calls 1.3.34 Hot Line – 2 + phone no. + # To store – To set – To cancel 1.3.37 ICD Group Features—Incoming Call ICD group extension no.
  • Page 203 4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – Public – Your extension 1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) – To show – To prevent 1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) –...
  • Page 204 4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Recording a Greeting Message for Each Time Mode – 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 1 To record – 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 2 To play back –...
  • Page 205 4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – 3 (Busy)/ Intercom Calls 4 (No Answer)/ 5 (Busy/No Answer) + voice mail floating extension no. 1.3.72 Wake-up Call – 12H: 1 + extension no. + hour/minute + 0 To set (AM)/1 (PM) + 0 (once)/1 (daily) 24H: 1 + extension no.
  • Page 206 4.2.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 2.1.5 Remote Extension Dial Lock – extension no. To unlock – extension no. To lock 2.1.6 Time Service Mode Control – 0/1/2/3 Day/Night/Lunch/Break Supervisor only The default floating extension number for the SVM feature is 591. The default voice mail floating extension number is 500.

  • Page 207: Tone

    4.3.1 Tone 4.3 Tone 4.3.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1 Normal Document Version 2009-11 Operating Manual...
  • Page 208 4.3.1 Tone Tone 2 • When there are messages that have previously been listened to and no new messages recorded by the SVM feature • When any of the following features are set: • Absent Message • Background Music • Call Forwarding •...
  • Page 209 4.3.1 Tone Tone 1 Tone 2 Do Not Disturb (DND) Tone The dialed extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 15 s A call is on hold longer than the specified time When talking to an outside party Warning Tone...
  • Page 210 4.3.1 Tone Tone 3 • Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker • When a conversation is established with the extension in the following modes: •...

  • Page 211: Revision History

    4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx 4.4 Revision History 4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx New Contents • Feature Highlights – CA Call Accounting • 1.5 Using a KX-HGT100 SIP Extension – 1.5.1 Operation List – 1.5.2 Speed Dialing •...
  • Page 212 4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx Operating Manual Document Version 2009-11...

  • Page 213: Index

    Index Document Version 2009-11 Operating Manual...
  • Page 214 Index Call Pickup 41, 199 Symbols Call Pickup Deny 42, 200 [000] Date & Time Call Splitting [001] System Speed Dialing Number Call Transfer [002] System Speed Dialing Name Call Waiting 46, 206 [003] Extension Number CALL WAITING FEATURES [004] Extension Name Call Waiting Tone 47, 51 Call Waiting Tone Type Selection...
  • Page 215 Index Display Language Selection Group FWD—Intercom calls Button 24, 180 Display Lock Group FWD—Outside calls Button 24, 180 Display Switching Mode Group Paging DND ® Do Not Disturb 64, 200 Group-CO (G-CO) Button 23, 179 DND Override Do Not Disturb (DND) 64, 200 Do Not Disturb (DND) Button Handset/Headset Selection ®...
  • Page 216 One-touch Dialing Remote Wake-up Call 129, 136, 205 One-touch Dialing Assignment Mode Selection Reorder Tone One-touch Dialing Button 23, 179 Revision History, KX-NCP500/KX-NCP1000 PBMPR One-touch Transfer Software File Version 2.02xx One-touch Two-way Transfer Ring Tones One-touch Two-way Transfer Button 25, 181...
  • Page 217 Index Speed Dialing, Personal 117, 203 Speed Dialing, System 118, 203 Wake-up Call, Remote 129, 205 SP-PHONE Button Walking COS 138, 205 Standard SDN Key Mode Walking Extension 139, 205 Station Program Clear ® Extension Feature Clear 72, 201 Walking Extension, Enhanced Station Speed Dialing ®...
  • Page 218 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. © Panasonic System Networks Co., Ltd. 2009 PSQX4747XA KK0908TE2119 (v0.004)

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