Troubleshooting - GE Match User Manual

g
Whenever a malfunction occurs, first check external factors (e.g connections, temperature, humidity or
load) to determine whether the problem is caused by the unit itself or by its environment. Subsequently
check the thermal circuit breaker: it may be tripped. If so: reset it (see 4, fig.1) and be sure that the UPS is
not overloaded.
The following chart is a simple troubleshooting checklist only; if the suggested solution does not succeed,
or if the information is insufficient to solve the problem, please contact your dealer or consult
www.gedigitalenergy.com.
PROBLEM
Connected equipment not
operating properly, buzzer sounds
continuously
Thermal Circuit Breaker (TCB)
tripped
UPS will not switch on to normal
operation, LED 'on' remains off
(charger off)
UPS will not switch on to normal
operation, LED 'on' blinks
UPS will not switch to battery
operation
UPS switched off automatically
LED 'replace battery' illuminates,
buzzer is silent
LX: OPM_MAE_XXX_2K2_3K0_XGB_V020

7 - Troubleshooting

POSSIBLE CAUSE
Overload causes reduced output
voltage
UPS overload
System failure
Line cord not connected
Dead socket-outlet, or mains
voltage < approx. 187Vac, or mains
frequency out of tolerance
UPS overtemperature
TCB tripped
Mains voltage between 140-
187Vac
Batteries depleted
Battery pack not connected
System failure
Shut down by external (software)
command during mains failure
UPS overtemperature
Mains failure, battery discharged
Programmed shutdown in progress
The load is < 5% of the max. load
and no mains power is present.
(No-load shutdown function is
active, see 3.2.3)
Battery Test just after installation or
mains failure
Battery Test shows weak battery
9 GE DE Match 2200-3000: user manual 2.0 (GB)
GE Digital Energy
SOLUTION
Reduce load
Reduce load, reset TCB
(4, fig. 1)
Please contact your dealer or
consult www.gedigitalenergy.com
Read 2.2 'Installation'
Connect line cord
Contact qualified electrician.
Battery start is possible: see 3.1.2
Read 2.1
Allow UPS to cool down
See above
Contact qualified electrician
Allow the UPS to recharge the
batteries
Read 2.2 'Installation'
Connect battery pack
Please contact your dealer or
consult www. gedigitalenergy.com
Wait until mains returns
Read 2.1
Allow UPS to cool down
Wait until mains returns
See 3.3.9
Wait until mains returns
Allow the UPS to recharge the
batteries
Read 6.2, have the batteries
replaced