Troubleshooting Your Phone; General Troubleshooting - Cisco 7965G User Manual

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
You cannot hear a dial
tone or complete a call
The Settings button is
unresponsive
The phone screen
appears blank
The phone screen does
not illuminate under
any circumstances
The softkey that you
want to use does not
appear
Join fails (SCCP phones
only)
72
Explanation
One or more of the following factors might apply:
• You must log into the Extension Mobility service.
• You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number. (SCCP phones only)
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
Your system administrator might have disabled
The phone screen has gone into sleep mode to save power after a period of
inactivity. Wake the phone screen by lifting the handset, or by pressing any
button, such as
Screen, page 14.
You might have disabled phone screen illumination on your phone. Contact
your system administrator to determine if this feature is available to you.
One or more of the following factors might apply:
• You must press more to reveal additional softkeys.
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically. Join
also requires the selected calls to be on the same line. If necessary, transfer
calls to one line before joining them.
. See Cleaning and Maintaining the Phone
on your phone.
OL-12643-01